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1z0-1003-20 Oracle Field Service 2020 Implementation Essentials Questions and Answers

Questions 4

A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.

Which option enables that ability?

Options:

A.

Enable the "Allow activity reorder inside the route" feature within the Dispatcher User Type.

B.

Enable the "Allow action time adjustment in Manage" feature within the Add Activity/Activity Details context.

C.

Enable the "Allow action time adjustment in Manage" feature for the Dispatcher User Type.

D.

Verify that access to Mobility is enabled within the Dispatcher User Type.

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Questions 5

Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

Options:

A.

broadcast messages to users based on their assigned Collaboration group(s)

B.

broadcast messages to users based on their proximity to a location on the map

C.

broadcast messages to users based on their compliance with Smart Location settings

D.

broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements

E.

broadcast messages to users based on their assigned Help Desk(s)

F.

broadcast messages to users based on their assigned User Type

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Questions 6

A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.

Which option addresses that configuration requirement?

Options:

A.

Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.

B.

Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

C.

Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.

D.

Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

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Questions 7

A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.

Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.

Which option enables them to account for their time performing these tasks?

Options:

A.

Create a 'start-after' link template between the preliminary work and the scheduled work.

B.

Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).

C.

Add a new 'Prework' custom property to the 'Edit/View activity' context in Oracle Field Service Cloud (OFSC).

D.

Create a 'start-before' link template between the preliminary work and the scheduled work.

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Questions 8

A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. .

What configuration setting is required to support this 10-mile restriction?

Options:

A.

Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.

B.

Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.

C.

Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a 10-mile filter selection.

D.

Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.

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Questions 9

Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.

They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.

Which standard Activity Type features must be enabled to support this requirement?

Options:

A.

"Allow creation in buckets" and "Allow move between resources"

B.

"Allow to create from incoming interface" and "Support of preferred resources"

C.

"Allow to create from incoming interface" and "Allow move between resources"

D.

"Allow Mass Activities" and "Support of preferred resources"

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Questions 10

A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.

Upon investigation, they find out that their technicians occasionally have to stop for about five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.

Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?

Options:

A.

Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.

B.

Deselect 'Use durations reported to enhance company-wide estimations' setting on the Resource Type configuration screen.

C.

Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.

D.

Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.

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Questions 11

A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.

They need to send some parameters to this webpage as part of the call.

Which configuration is correct when you create the Action Link to support this request?

Options:

A.

Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.

B.

Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.

C.

Do not mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select "Use Plugin API".

D.

Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link in offline option

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Questions 12

You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.

However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:

1z0-1003-20 Question 12

What is a valid reason why the "items" parameter is empty?

Options:

A.

The Core API "Business Events" parameter is set to "hidden" within the Application being used for API authentication.

B.

There are no new subscription events as of the specified page identifier.

C.

The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for API authentication.

D.

No relevant events were specified within the body of the request

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Questions 13

A customer's 'Senior Administrator' user is responsible for periodically auditing the configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.

Which option fulfills that requirement?

Options:

A.

Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.

B.

Create a subscription via the Core REST API to include all 'configurationUpdated' events.

C.

Ensure that the Senior Administrator’s assigned User Type has access to the Configuration History report within Core Manage.

D.

Create a subscription via the Core REST API to include all 'configurationChangesMade' events.

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Questions 14

You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity

An installation activity with no SLA is assigned to a resource for tomorrow.

Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?

Options:

A.

A jeopardy warning will be displayed on Time/List/Map Views only.

B.

A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.

C.

A jeopardy warning will be displayed on the Resource Tree only

D.

A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and 09:00 tomorrow.

E.

A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.

F.

A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.

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Questions 15

A customer plans to use the Core REST API 'JulkUpdate' command for loading activities into Oracle Field Service Cloud (OFSC).

Which two statements are correct regarding how OFSC processes these requests?

Options:

A.

The request is processed as multiple transactions, meaning one could fail while others process successfully.

B.

If no activity is found matching the key field value in the request, then a new activity will be created.

C.

If no activity is found matching the key field value in the request, then the transaction fails and returns an error.

D.

The request is processed as a single transaction, meaning if one activity fails to process, then the entire transaction fails.

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Questions 16

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

Options:

A.

When new custom properties are configured within OFSC, they are automatically added to the appropriate configured Daily Extract files.

B.

Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

C.

If using an overnight shift, the Daily Extracts for the previous day will be available only after the overnight period configured on the Business Rules screen has passed.

D.

Daily Extracts can be configured to be available in either XML, CSV or HTML format.

E.

The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

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Questions 17

A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API.

Which three objects can be both retrieved and created/modified via the Metadata API?

Options:

A.

Capacity Areas

B.

Applications

C.

Capacity Categories

D.

Organizations

E.

Properties

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Questions 18

When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filtfr on those screens to enter a value of their choice?

Options:

A.

Select the 'Dynamic' option when specifying the filter conditions.

B.

Select the 'Is not empty' option when specifying the filter conditions.

C.

Select the 'Contains' operator option when specifying the filter conditions.

D.

Select the 'In' operator option when specifying the filter conditions.

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Questions 19

A customer is using the following within the "get_capacity" request of the SOAP Capacity API.

2017-05-10

2017-05-15

general

Given the body of the request, which statement is true regarding the dates that will be returned in the response?

Options:

A.

The customer will obtain results for dates May 10th and May 15th.

B.

The customer will obtain results for dates between May 10th and May 15th, both inclusive.

C.

Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.

D.

The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

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Exam Code: 1z0-1003-20
Exam Name: Oracle Field Service 2020 Implementation Essentials
Last Update: Apr 14, 2023
Questions: 132