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1z0-1003-22 Oracle Field Service 2022 Implementation Professional Questions and Answers

Questions 4

A customer is planning on managing as many of their Oracle FieldService Cloud (OFSC) configuration elements as possible via the Metadata REST API.

Which three objects can be both retrieved and created/modified via the Metadata API?

Options:

A.

Capacity Areas

B.

Applications

C.

Capacity Categories

D.

Organizations

E.

Properties

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Questions 5

A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day'sdaily extract file.

The supervisor must have those actions included in the previous day's daily extract.

What must be configured to enable those actions to be included in the previous day's daily extract?

Options:

A.

Set the BICS Settings on the Daily Extract screen to reflect the previous day.

B.

Add the "Shift" property to the resource daily extract configuration.

C.

Set the Overnight work value to 4 hours past midnight on the Business Rules screen.

D.

Add the "Activity by Statuses" report to the Schedule Report menu item.

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Questions 6

Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.

Which configuration supports this requirement?

Options:

A.

Add the "Activity" property to the Request Grid context in Mobility.

B.

Add the appropriate activity properties to the Request Grid context in Mobility.

C.

Add the "Activity" property to the "Identify service request by" identifier context.

D.

Add the appropriate activityproperties to the "Identify service request by" identifier context.

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Questions 7

Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?

Options:

A.

Ensure that the assigned User Type has read/write access to the Filters configuration screen.

B.

Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.

C.

Select the "Dynamic" option when specifying the filter conditions.

D.

Deselect the "Dynamic" option when specifying the filter conditions.

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Questions 8

Which statement is correct regarding the capabilities of 'reoptimization' within an Oracle Field Service Cloud (OFSC) routing plan?

Options:

A.

Reoptimization can be enabled for manual, once-a-day, recurrent,immediate and sequential routing plans. ^j

B.

'Minimize summary travel1 is one of the selectable goals within the Reoptimization section of a routing plan.

C.

In general, the higher the reoptimization penalty % is set, the less impact reoptimization will have on activities already assigned to routes.

D.

Reoptimization filters are used to specify the costs of not assigning certain types of activities as well as lateness tolerances.

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Questions 9

Where are permissions enabled for users to access Collaboration?

Options:

A.

the Business Rules configuration screen

B.

the Resource Information configuration screen

C.

the User Type configuration screen

D.

the Resource Type configuration screen

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Questions 10

What is the significance of the order of the activity filters within the Filters sections of the routing plan?

Options:

A.

The higher in the list, the higher the priority routing considersactivities matching that filter's criteria.

B.

The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.

C.

Thelower in the list, the higher the priority routing considers activities matching that filter's criteria.

D.

The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied whenassigning the activity. Routing uses the fust matching filter and ignores the rest.

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Questions 11

Acompany has a policy that all their technicians will start their working day at their first job and end their day at the office depot.

What should you set in the system to capture this requirement?

Options:

A.

Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

B.

Resource start location = office depot, Resource end location = home, resource typefeatures » working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

C.

Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.

D.

Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.

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Questions 12

Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?

Options:

A.

Add a shift to a resource's calendar.

B.

Add working time to a resource's calendar.

C.

Add a work schedule to a resource's calendar.

D.

Add a shift override to a resource's calendar.

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Questions 13

Which three configurations will enable booking to automatically close?

Options:

A.

specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier

B.

specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier

C.

specific booking intervals at designated times, set for either the same day or from 1-5 days earlier

D.

specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier

E.

specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier

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Questions 14

Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type.

What is the consequence of this setting for resources of that type?

Options:

A.

It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.

B.

It ensures that the same activity durations for resources of thistype will be applied to all Activity Types.

C.

It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.

D.

It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.

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Questions 15

A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.

These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.

Which API request will provide this customer with the information they need to directly assign the activity to the right resource?

Options:

A.

GET 'resources' request

B.

'activityBookingOptions' request

C.

'bookingStatuses' request

D.

'findMatchingResources' request

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Questions 16

Your customer offers a "triple play" service where an installation requires three work skills: "Cable”,"Internet", and "Phone".

To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100.

This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.

One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.

Which two statements are true effect this configuration has on activity assignments and capacitymanagement?

Options:

A.

An activity with a single work skill "Cable", with a "Required" level of 100, will not be automatically assigned to Billy Bishop.

B.

An activity with a single work skill "Cable", with a "Required" level of 100, will not consume capacity from the "Triple Play" capacity category.

C.

An activity with a single work skill "Cable", with a "Required" level of 100, can be automatically assigned to Billy Bishop.

D.

An activity with a single work skill "Cable", with a "Required" level of 100, will consume capacity, from the "Triple Play' capacity category

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Questions 17

A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. Thesame 'skill A' is also assigned to them directly with a level of 100%.

How will routing consider that resource's level for 'skill A' for activity assignment decisions?

Options:

A.

The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.

B.

OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.

C.

The individual skill assignment takes precedence, so routing will consider the resource to have a level of 100% for 'skill A'.

D.

Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

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Questions 18

A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to theresource's supervisor.

Which two options are true regarding how this requirement is supported?

Options:

A.

Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".

B.

The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).

C.

The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).

D.

The configuration related to email notification must be performed in the Message Scenarios.

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Questions 19

Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.

Your customer has created a new TV Upgrade activity with amanually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?

Options:

A.

The activity duration is set as 30 minutes when no learned statistics are available.

B.

The activity duration is set as 30 minutes.

C.

The activity duration is set as 30 minutes when learned statistics are available.

D.

The activity duration is set as 48 minutes.

E.

The activity duration is set as 48 minutes when no learned statistics are available.

F.

The activity durationis set as 48 minutes when learned statistics are available

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Exam Code: 1z0-1003-22
Exam Name: Oracle Field Service 2022 Implementation Professional
Last Update: Feb 19, 2024
Questions: 132