1z0-1037-22 Oracle Knowledge Management 2022 Implementation Professional Questions and Answers

The date_diff() function returns the number of seconds occurring between two dates.

When you use the report and click a drill-down link on the first level of the report, the second output levelknows to display only information related to the queue in the row you clicked. For more complex reports, the drill-down filter can be changed.

References:

https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGth_Analytics

Dashboards are particularly useful for managers who need to view a wide range of data from different reports. Using dashboards eliminates the needto open a large number of reports individually.

When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.

References:

https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards

You must create a view to map Knowledge Advancedobjects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization’s business requirements. Your organization probably defines view for various brands or business units.

When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.

For example:

References:

https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.html#c_Creating_Knowledge_Advanced_Views_ab1009963

If there are more than 100 work teams, you will see a search box you can use to locate a subset of the work teams.

References:

Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 70

Afteryou define an SLA policy, you might need to view it, modify it, disable it, duplicate it, or delete it.

To Modify an SLA Policy

References:

https://docs.oracle.com/cd/E26854_01/doc.121/e26585/alerts004.htm#CIHGIFIH

Slicing a report allows you to group tabular data sharing common valuesin fields included in the report.

Slicing a report allows you to group tabular data sharing common values in fields included in the report. You can then select from the slice tree or links and view only the report data that matches the selected field values.

References:

https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm