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1z0-1064-22 Oracle B2B Service 2022 Implementation Professional Questions and Answers

Questions 4

Which three statements are true about building Digital Customer Service (DCS)applications?

Options:

A.

Many DCS applications can be active in production at the same time.

B.

DCS includes a “reference implementation template” that illustrates recommended implementation practices.

C.

Only one version of a DCS application can be active in production at any time.

D.

DCS application can be embedded in other sites.

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Questions 5

Which two keyboard shortcuts can be modified?

Options:

A.

OK

B.

Create Service Request

C.

Cancel

D.

Save and Continue

E.

Save and Close

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Questions 6

Which four actions does the REST API for Service Requests (SRs) allow?

Options:

A.

Update SR milestone

B.

Create SR

C.

Update SR assignee

D.

Delete SR by SR number

E.

Delete SR by SR title

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Questions 7

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:

Standard text appended:

“Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)

Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}”

Which statement is true?

Options:

A.

You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

B.

You have to edit the e-mail template and add HTML code to customize the standard text section.

C.

You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

D.

You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

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Questions 8

Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

Options:

A.

You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

B.

You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom “OpenTroubleTickets” of the Account object.

C.

You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

D.

You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

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Questions 9

If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

Options:

A.

not be able to preview your application before you publish it

B.

have to contact Oracle Support for the permission to deploy your custom DCS application

C.

be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

D.

be required to create all of your own components for the display of Engagement Cloud objects

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Questions 10

You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.

Identify two valid approaches to get this large volume of data.

Options:

A.

You can schedule a single export as an ESS job (also known as a “scheduled process”) for all 12 months of SR data.

B.

You can download large volumes of SR data from theAnalytics interface.

C.

You must retrieve large volumes of data through a REST API endpoint.

D.

You can schedule incremental exports as ESS jobs (also known as a “scheduled process”) on a periodic basis, such as weekly or monthly.

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Questions 11

Which three statements are true?

Options:

A.

Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

B.

Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

C.

Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

D.

Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

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Exam Code: 1z0-1064-22
Exam Name: Oracle B2B Service 2022 Implementation Professional
Last Update: Feb 19, 2024
Questions: 75