Fill in the blanks:
During a contextual interview, the interviewer treats the interviewee as the while the interviewer is the humble________ (__________model).
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Heuristics in user design is a generally recognised__________ that helps to achieve usability.
Which one of the terms below best characterises the following description?
Elena Montgomery, Human Resources Coordinator, Fluid Pharmaceuticals
Elena is 35 years old. She shares an apartment with her boyfriend of 4 years - they have no children. Her favourite pastimes are dancing tango and preparing wonderful tapas. She speaks conversational Spanish.
Elena spends most of her day processing forms that are needed to hire, transfer, or discharge employees in the Marketing department. If something is incomplete or unclear, she takes the time she needs to find the answer. She is an expert in all relevant forms and procedures.
Elena's goals: Advance in HR, excellence through accuracy; helpfulness; do not fall behind.
Which three of the following guidelines are important for a successful contextual interview?
1. Fill in the blank:
Observation is a method for gathering_________ relating to user needs in which an observer watches users who carry out tasks that are related to the interactive system.