1z0-1196-25 Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional Questions and Answers

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, when a frozen bill segment is cancelled and rebilled due to an issue, the system handles the financial transactions and bill presentation as follows:

Statement A: "Both the originating and cancellation financial transactions are swept onto the same bill and the Show on Bill switches on the financial transactions will be deselected." This is correct. According to the Oracle Utilities Customer to Meter Billing Guide, when a bill segment is cancelled, both the original (originating) and cancellation financial transactions are included in the bill, but their "Show on Bill" switches are deselected to prevent them from appearing as line items on the customer's bill, ensuring clarity.

Statement C: "The bill will only include the newly created bill segment details for the customer to see and the cancelled bill segment details will be suppressed from all subsequent bills." This is also correct. The documentation specifies that after cancellation, only the new (rebilled) bill segment is visible to the customer, and the cancelled bill segment is suppressed to avoid confusion.

The other statements are incorrect:

Statement B: Including both the original and new bill segments for the customer to see would create confusion and is not standard practice in the system.

Statement D: The cancelled bill segment details are not included in the following bill; they are suppressed entirely after cancellation.

Statement E: The "Show on Bill" switches are deselected, not selected, to ensure the cancelled transactions do not appear on the bill.

Thus, the correct answers areAandC, as they accurately reflect the system's handling of cancelled and rebilled segments.

Comprehensive and Detailed Explanation From Exact Extract:

Meters in Oracle Utilities Customer to Meter are devices that generate measurement data, and their configurations are critical for accurate data processing. The Oracle Utilities Customer to Meter documentation provides the following insights:

Statement A: "One or more measuring components can be associated with a meter's device configuration." This is true because a meter's device configuration can include multiple measuring components to capture different types of data (e.g., consumption, demand, or time-of-use readings).

Statement D: "One or more device configurations can be associated with a meter over time." This is also true, as a meter may have different configurations applied at different times, such as when a meter is reconfigured or upgraded.

The other statements are incorrect:

Statement B: "Only one measuring component can be associated with a meter's device configuration" is false because, as noted, multiple measuring components can be linked to a single device configuration.

Statement C: "Only one device configuration can be associated with a meter" is false because a meter can have multiple device configurations over its lifecycle.

Statement E: "A meter can only have scalar or interval measuring components associated with it" is false because meters can also support other types of measuring components, such as register or profile components, depending on the system configuration.

Thus, the correct answers areAandD, as they align with the system's flexibility in associating measuring components and device configurations with meters.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, aseverance processis a collection mechanism designed to encourage payment for outstanding debts, typically involving actions like sending letters or initiating field activities. The Oracle Utilities Customer to Meter Implementation Guide specifies that a severance process is linked toone service agreement. This is because the severance process targets a specific service agreement with an outstanding balance, ensuring focused collection efforts.

The other options are incorrect:

Option A: The number of service agreements is not defined by the business user; it is system-defined as one per severance process.

Option B: The severance process is not linked to all service agreements in an overdue process; it targets a single service agreement.

Option C: A severance process is always linked to a service agreement, so "none" is incorrect.

Option D: Similarly, it does not include all service agreements in a collection process; it is specific to one.

Thus, the correct answer isE, as a severance process is associated with exactly one service agreement.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, plug-in spots allow implementations to configure custom algorithms for specific processes, such as bill completion. The Oracle Utilities Customer to Meter Configuration Guide specifies that theCustomer Class - BillCompletionplug-in spot is used to configure algorithms that execute during the bill completion process, including actions like deleting a bill under certain conditions (e.g., zero balance or errors).

The other options are incorrect:

Option A: The Service Agreement Type - Pre-Bill Completion plug-in spot is used for actions before bill completion, not for deleting a bill.

Option B: The Customer Class - Pre-Bill Completion plug-in spot is also for pre-completion actions, not bill deletion.

Option C: The Customer Class - Post Bill Completion plug-in spot is for actions after the bill is completed, not during the completion process.

Option D: The Service Agreement Type - Bill Completion plug-in spot is not a standard spot for bill deletion algorithms; customer class-level configuration is more appropriate.

Thus, the correct answer isE, as the Customer Class - Bill Completion plug-in spot is the correct location for configuring bill deletion algorithms.

Financial transactions are created against Payment Segments, which allocate payments to specific obligations.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, atransfer adjustmentis a type of adjustment transaction used to move money between two service agreements, typically to correct billing errors or reallocate funds. The Oracle Utilities Customer to Meter Billing Guide provides detailed insights into the characteristics of transfer adjustments:

Statement A: "Transfer adjustments cannot be used to transfer monies between two service agreements that are linked to different accounts." This is correct. The system restricts transfer adjustments to service agreements within the same account to maintain financial integrity and simplify reconciliation. Transferring funds across accounts requires alternative mechanisms, such as payments or manual adjustments.

Statement C: "Both adjustments are created together and frozen together." This is also correct. A transfer adjustment involves a pair of adjustments—a debit adjustment to one service agreement and a credit adjustment to another. These are created as a single transaction to ensure balance and are frozen together to prevent partial processing, ensuring that the financial impact is consistent.

The other statements are incorrect:

Statement B: Each adjustment cannot be created independently using a single adjustment transaction, as transfer adjustments are inherently paired (debit and credit) and created together.

Statement D: The credit and debit adjustments in a transfer cannot be linked to separate approval profiles within a single transaction, as they are part of the same adjustment process with unified approval logic.

Statement E: While the General Ledger (GL) details for both adjustments are related, they are not necessarily posted together; the posting depends on the GL configuration and timing.

Practical Example:Suppose a customer has two service agreements under one account: one for electricity ($50 balance) and one for water ($0 balance). A billing error incorrectly charged $20 to the electricity agreement instead of the water agreement. A transfer adjustment is created, debiting $20 from the electricity agreement and crediting $20 to the water agreement. Both adjustments are created and frozen together, and the system ensures they are linked to the same account, updating the balances to $30 (electricity) and $20 (water).

The Oracle Utilities Customer to Meter Implementation Guide notes that transfer adjustments are a streamlined way to correct financial allocations within an account, reducing the need for manual interventions and ensuring auditability through paired transactions.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, the process of calculating service quantities (bill determinants) for billing relies on meter reading data processed through usage calculations. When meter reads are corrected or replaced (e.g., due to errors or manual adjustments), the system generates aCorrected Read Notificationto ensure that the updated data is reflected in subsequent processes, such as billing or usage calculations. According to the Oracle Utilities Customer to Meter Configuration Guide, the entity that represents a Corrected Read Notification is aMeasurement.

TheMeasuremententity in the system captures the actual meter reading data, including initial, corrected, or replacement reads. When a read is corrected, the Measurement record is updated, and this update serves as the Corrected Read Notification, triggering downstream processes like recalculating usage or adjusting bill segments. For example, if a meter reading was initially recorded as 100 kWh but later corrected to 120 kWh, the Measurement record is updated to reflect the corrected value, and this update notifies the system to reprocess the associated usage transaction for accurate billing.

The Oracle Utilities Customer to Meter Implementation Guide further explains that Measurements are central to the Validation, Editing, and Estimation (VEE) process, as they store both raw and validated data. A Corrected Read Notification, as a Measurement, ensures that all dependent processes, such as usage subscriptions orbill calculations, use the most accurate data. This is critical for maintaining billing integrity and customer trust.

The other options are incorrect for the following reasons:

Option A: Correction Noteis not a defined entity in Oracle Utilities Customer to Meter for this purpose; it may be confused with documentation or audit notes but does not represent a Corrected Read Notification.

Option B: Off Cycle Bill Generatoris used to create bills outside regular billing cycles and is unrelated to meter read corrections.

Option D: Usage Transactionrepresents the result of usage calculations (e.g., service quantities) but does not capture the corrected read itself; it relies on the Measurement for input data.

Option E: Usage Requestinitiates the calculation of usage but does not represent the notification of a corrected read.

Practical Example:Suppose a customer’s meter reading for a billing period is initially incorrect due to a data entry error. The utility corrects the reading in the system, updating the Measurement record. This update acts as the Corrected Read Notification, prompting the system to recalculate the usage transaction and generate a corrected bill segment, ensuring the customer is billed accurately.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter,meter multipliersare factors applied to raw meter readings to account for device-specific scaling (e.g., a multiplier of 10 for a meter that records in tens of kWh). The Oracle Utilities Customer to Meter Configuration Guide specifies that meter multipliers are applied during theVEE (Validation, Editing, and Estimation)stage of initial measurement data (IMD) processing. The VEE stage involves a series of rules and algorithms to validate, edit, and estimate measurement data, including the application of meter multipliers to convert raw readings into accurate consumption values.

During the VEE process, the system retrieves the multiplier defined in the device’s configuration (e.g., in the Measuring Component or Device Configuration) and applies it to the raw measurement. This ensures that the resulting consumption data is correctly scaled for usage calculations and billing. For example, if a raw reading is 50 units and the meter multiplier is 100, the VEE process applies the multiplier to yield a consumption of 5,000 units.

The other options are incorrect for the following reasons:

Option A: Prepare for VEEinvolves preliminary steps like data formatting or staging but does not include applying multipliers.

Option C: Critical Validationchecks basic data integrity (e.g., format, device ID) and does not involve multiplier application.

Option D: Post-VEEoccurs after VEE processing and focuses on finalizing measurements or triggering downstream processes, not applying multipliers.

Practical Example:A utility receives an IMD with a raw reading of 10 kWh from a meter with a multiplier of 10. During the VEE stage, the system applies the multiplier, resulting in a corrected measurement of 100 kWh, which is then used for billing calculations. If the multiplier were applied incorrectly, the VEE rules could flag the measurement for further review.

The Oracle Utilities Customer to Meter Implementation Guide highlights that the VEE stage is critical for ensuring measurement accuracy, as it integrates device-specific configurations like multipliers into the data processing pipeline, preventing errors in billing or reporting.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, preventing the addition of duplicatepersonrecords is a critical function to maintain data integrity and avoid redundancy in customer information. The Oracle Utilities Customer to Meter Configuration Guide explicitly states that the system can be configured to prevent duplicate persons through thePerson Identifier Type. The Person Identifier Type defines the types of identifiers (e.g., Social Security Number, Tax ID, Driver’s License) that can be associated with a person record and includes settings to enforce uniqueness for specific identifiers.

By configuring a Person Identifier Type to require uniqueness, the system checks whether an identifier (e.g., a specific SSN) already exists before allowing a new person record to be created. If a duplicate identifier is detected, the system prevents the creation of the new record and prompts the user to review the existing record. This functionality is essential for ensuring that each individual or business is represented by a single person record, reducing errors in billing, communication, and account management.

The Oracle Utilities Customer to Meter Implementation Guide further elaborates that the uniqueness check is implemented through validation rules defined in the Person Identifier Type, which can be customized to align with business requirements. For example, a utility might configure the SSN identifier type to be unique, ensuring that no two person records can share the same SSN.

The other options are incorrect for the following reasons:

Option A: Personrefers to the individual record itself, not a configuration point for preventing duplicates.

Option B: Person Contact Typedefines how contact information (e.g., phone, email) is stored but does not control duplicate prevention.

Option D: Installation Optionsmanage global system settings, such as default parameters, but do not specifically handle duplicate person checks.

Option E: Person Typecategorizes persons (e.g., residential, commercial) but does not include settings for duplicate prevention.

Practical Example:A utility configures the Person Identifier Type for “Social Security Number” to enforce uniqueness. When a customer service representative attempts to create a new person record with an SSN that already exists in the system, the system displays an error message, preventing the duplicate record and directing the representative to the existing person record. This ensures accurate customer data and avoids confusion in billing or service delivery.

The Oracle Utilities Customer to Meter User Guide highlights that configuring duplicate prevention via Person Identifier Type is a best practice for data quality, particularly in large utilities with millions of customers, where manual checks are impractical.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, calculating a customer’susagefor billing purposes requires a framework to process meter readings or other measurement data into service quantities (bill determinants). The Oracle Utilities Customer to Meter Billing Guide explicitly states that aUsage Subscriptionmust exist before a customer’s usage can be calculated. The Usage Subscription is a record that links a service agreement to aUsage Calculation Group, which defines the rules for calculating usage based on measurement data.

The Usage Subscription serves as the bridge between the service agreement (which defines the billing terms) and the usage calculation process, ensuring that the system knows which calculations to apply and how to process the resulting quantities for billing. For example, a Usage Subscription for an electric service agreement might specify a Usage Calculation Group that calculates kWh consumption based on meter readings, which is then used to generate bill segments.

The Oracle Utilities Customer to Meter Configuration Guide further explains that the Usage Subscription is a prerequisite for initiating usage calculations, as it provides the context and configuration needed to process measurement data accurately. Without a Usage Subscription, the system cannot determine how to calculate usage or associate it with the correct service agreement for billing.

The other options are incorrect:

Option A: Usage Calculation Requestis not a standard term in the system; it may be confused with Usage Request.

Option B: Usage Requestinitiates a specific usage calculation but is created after the Usage Subscription is established.

Option C: Usage Subscription Quantityis not a defined entity; it may refer to the output of usage calculations but is not a prerequisite.

Option E: Usage Transactionis the result of the usage calculation process, not a prerequisite for it.

Practical Example:A residential customer has an electric service agreement. A Usage Subscription is created, linking the agreement to a Usage Calculation Group that processes scalar meter readings into kWh consumption. When a meter reading is received, a Usage Request triggers the calculation, but the Usage Subscription ensures the correct rules are applied, resulting in a Usage Transaction that feeds into the billing process.

The Oracle Utilities Customer to Meter User Guide emphasizes that Usage Subscriptions are foundational for automated billing, enabling utilities to process large volumes of usage data efficiently and accurately.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, theenable service orchestratormanages the process of initiating or enabling utility services, often involving field activities like connecting service points or installing devices. The algorithmD1-CNSPINSDV (Connect SP and/or Install Device)is a system-provided algorithm that evaluates the state of aservice point(e.g., disconnected, inactive, active) to determine necessary actions. The Oracle Utilities Customer to Meter Configuration Guide specifies that this algorithm can directlycreate an install eventbased on the service point’s state.

Aninstall eventis a record that documents the installation of a device (e.g., a meter) at a service point, including details like the installation date and device configuration. The D1-CNSPINSDV algorithm assesses whether the service point requires a device installation (e.g., if no device is currently installed) and triggers the creation of an install event to initiate the necessary field activity. This ensures that the service point is properly equipped to deliver and measure services.

The Oracle Utilities Customer to Meter Implementation Guide further explains that the algorithm is designed to automate service enablement by generating install events when the service point’s state indicates a need for device installation, streamlining the process and reducing manual intervention.

The other options are incorrect for the following reasons:

Option B: Update status of service point.The algorithm does not directly update the service point’s status; status changes are typically handled by other processes or algorithms after the install event is processed.

Option C: Create device and install event.The algorithm creates an install event but does not create the device itself; devices are pre-defined in the system.

Option D: Create smart meter command.The algorithm does not create smart meter commands, which are specific to advanced metering infrastructure (AMI) interactions and handled by other components.

Practical Example:A customer requests new electric service at a premise with an inactive service point and no installed meter. The D1-CNSPINSDV algorithm detects the service point’s state and creates an install event, prompting a field activity to install a meter. Once the meter is installed, the install event updates the service point’s configuration, enabling service activation.

The Oracle Utilities Customer to Meter User Guide highlights that the D1-CNSPINSDV algorithm is a key component of service enablement, ensuring that field activities are triggered efficiently based on service point conditions.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, ausage subscriptionis a record that links a service agreement to a specific usage calculation group, which is used to calculate service quantities (bill determinants) for billing. TheService Agreementis the record that directly initiates the creation of a usage subscription. According to the Oracle Utilities Customer to Meter documentation, when a service agreement is created or activated, it triggers the creation of a usage subscription to define how usage data (e.g., meter readings) will be processed for billing purposes.

The other options are incorrect for the following reasons:

Service Agreement Type(Option A) defines the template or rules for service agreements but does not directly initiate a usage subscription.

Usage Request(Option B) is a record used to request usage calculations, typically for billing or analysis, but it is not the entity that initiates the usage subscription itself.

Bill Segment(Option D) is a result of the billing process and does not initiate a usage subscription.

Usage Subscription Type(Option E) defines the characteristics of a usage subscription but is not the record that directly triggers its creation.

The Oracle Utilities Customer to Meter Implementation Guide explicitly states that the service agreement is the entity that establishes the usage subscription to facilitate usage calculations for billing.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, usage calculations are responsible for determining service quantities, also known as bill determinants, which are used in billing processes. The primary entity associated with these calculations is theUsage Calculation Group. This group defines the rules and logic for calculating service quantities based on meter readings or other measurement data. According to the Oracle Utilities Customer to Meter documentation, the Usage Calculation Group is the central entity that orchestrates the calculation process, including applying validation, editing, and estimation (VEE) rules as needed.

The other options include entities that are either incorrect or not directly related to usage calculations:

Usage Version Calculation Group(Option A) is not a standard term in the Oracle Utilities framework and does not exist as a defined entity for usage calculations.

Pre-Processing Usage Calculation Group and Post-Processing Usage Calculation Group(Options B, C, D) are also not recognized entities within theOracle Utilities Customer to Meter system. These terms may be confused with preprocessing or post-processing steps in other contexts, but they do not apply to usage calculations in this system.

The correct entity,Usage Calculation Group(Option E), is explicitly mentioned in the Oracle Utilities Customer to Meter Configuration Guide as the entity that governs the calculation of service quantities for billing.

Thus, the correct answer isE, as it accurately identifies the Usage Calculation Group as the valid entity for usage calculations.