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Which of the following cloud models is described as a combination of shared resources with on-premises equipment and a cloud service provider for a common application or function?
A home office user notices the output from their new Inkjet printer is poor quality. Which of the following actions should the user take FIRST to correct the problem?
A technician is troubleshooting an issue with a thin client. The thin client powers on successfully, but the operating system never loads. Which of the following will MOST likely fix the issue?
Which of the following technologies is commonly used as a close-proximity frequency that is able to provide payments wirelessly?
A user wants to be able to connect to multiple displays in the office from an SFF laptop. Which of the following is the EASIEST way to accommodate this user's request?
A technician is troubleshooting a high-speed thermal shipping label printer that prints on the left side of the label instead of the right side. Which of the following should the technician check FIRST?
A small office needs full WiFi coverage of its entire work floor, and the IT staff is aware a single broadcasting device will not be sufficient. Which of the following types of hardware would BEST meet the
requirement?
A user is presenting from a tablet at a conference and has had it plugged in the entire time, but the battery level is at 15% capacity The user forgot the tablet's power adapter at home and borrowed an adapter for a similar but smaller tablet from a coworker Which of the following is the MOST likely cause of the issue?
A technician is upgrading a SOHO Wi-Fi network for a CAD company, replacing an 802 1 Ig router with an 802 11 ac router and migrating all workstations from Windows Vista to Windows 10. Which of the following actions should the technician take to realize the full potential of the new router?
Which of the following ports on a firewall would a technician need to open to allow a user to log in to the system remotely via RDP?
A technician deployed a new computer and patched the unit to the data jack. However, no Ethernet connection is detected. The technician suspects the patch panel is incorrectly numbered. Which of the following tools will the technician MOST likely use to locate the jack on the patch panel?
A technician needs to secure and optimize traffic on a local network by separating client workstations from web servers. The technician only has administrative permissions on the Layer 2 switch to which all of the devices are connected. Which of the following should the technician complete to accomplish this goal?
Joe, a user, dropped his laptop right before a company webinar. During the webinar, the other participants could hear but not see Joe. A technician ran system diagnostics and verified the camera was enabled. Replacing which of the following will MOST likely resolve the issue?
Which of the following cloud computing concepts allows a provider to bill a client for the amount of resources the client uses?
A technician needs to install a PSU into a desktop The required wattage is 420W Which of the following power supply sizes should the technician install to meet the minimum power requirement?
Ann. a user, realizes she forgot to pack her laptop's AC adapter when she was preparing for a business trip She calls the help desk to ask how to maximize her battery life until she returns to the office Which of the following are the BEST solutions? (Select TWO).
Which of the following wireless networking protocols is MOST commonly used for smart home loT devices?
Which of the following use the same non-keyed form factor to interface peripherals to a computer? (Select TWO).
An end user reports being unable to connect to the Internet. A technician tries to ping a well-known site and gets no response. When running ipconfig, the technician notices the IP address of the workstation is 169.254.255.254 with a subnet mask of 255.255.0.0. Which of the following is MOST likely causing the problem?
The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.
Which of the following is the BEST cloud deployment model for this request?
A technician is setting up a BYOD smartphone to access corporate collaborative resources. Which of the
following will MOST likely be synchronized to the corporate network? (Choose two.)
Which of the following cloud computing concepts provides the ability to scale services as needed to accommodate changes?
A client needs an MFD to be configured wirelessly to support an office. Access to copying should be restricted to employees; however, all users should be permitted to print from iOS devices. Which of the following should a technician configure to allow this to happen? (Choose two.)
In which of the following scenarios would an APIPA address be assigned to a workstation on a network?
A business owner needs to print multiple copies of the same document but does not want to separate each copy once printed. Which of the following should a technician configure to accomplish this task?
A charging pad for a mobile device is no longer working and needs to be replaced. Until then, which of the following alternatives can be used to charge the mobile device?
Which of the following should be considered FIRST when upgrading the power supply on a high-end gaming PC?
Which of the following offers the longest battery life and has a screen designed specifically for use in direct sunlight?
A company's IT department frequently needs to work on several machines at once The department wants to increase productivity by allowing a single mouse, keyboard, and monitor to instantly shift between one of eight computers on a workbench Which of the following would BEST facilitate this approach?
Which of the following network server types ads as an intermediary between a client workstation and another server to improve performance through caching and provide content filtering?
A vendor connects a laptop to the projector for a presentation but notices the protector is not listed as a display in the display properties. Which of the following troubleshooting steps should be done FIRST?
A technician is deploying a wireless access point for streaming 4K videos and online gaming. Which of the following wireless frequencies is MOST appropriate in this scenario?
A development team is assigned to use Mac OS computers but will require the Windows OS for additional software testing. Which of the following would be the EASIEST and MOST effective way to run both operating systems at the same time?
A librarian wants to set up a basic Windows PC in a room at the local library for public use. The librarian wants users to be able to browse the Internet but not make any changes to the PC. Which of the following settings would be MOST appropriate for this PC?
A computer freezes shortly after loading the operating system. A technician inspects the computer and obtains the following diagnostic information:
Which of the following should the technician investigate further?
A technician will be installing a workstation with virtualization software. On which of the following system requirements should the technician focus? (Select TWO).
A technician discovered a spare cable at a user’s desk. The ends of the cable terminate in a plastic connector
with four pins, only two of which contain conductors. Which of the following connector types did the technician
find?
A user has connected a PC to a portable projector, but video does not appear on the screen when the user tests the projector. The user confirms the lens cap was removed from the projector. Which of the following should the user do NEXT?
An end user’s laptop has a USB mouse connected. The user removes the USB mouse to pack up at the end of the work day. Before shutting down, the user tries to check a document but finds the built-in peripherals no longer work. Which of the following would BEST resolve this issue?
A software development team is installing a VM on a Linux desktop so the following can be tested:
• An ARM system
• 2G6RAM
• Ethernet with peer visibility
• Two USB pons
• A graphic desktop
• A custom read sales application
Which of the following describes the MOST likely purpose ot this VM?
A user is working on a Windows laptop in a conference room that has connectivity to a large-screen TV The user attempts to connect to the TV using HDMI and VGA cables, but video does not display on the TV Which of the following is the MOST likely cause of the issue?
Users report they cannot print to the network printer. The printer is on and has the correct static |P address settings. Which of the following should the technician check NEXT?
Which of the following network types is used to provide network connectivity between remote branch offices?
An organization provided its employees with new laptops to work remotely. However, employees are concerned about privacy. Which of the following components should be secured to BEST mitigate any concerns?
Which of the following connector types does not require a specific orientation?
Which of the following network devices is used to forward data from one device to another device on the same LAN?
Ann. a user, calls the help desk to request a Windows 10 VM on her workstation to test a third-party application. Ann is concerned about system instability, since the application is resource intensive and requires a minimum of 8GB of RAM, two processor cores, and 250GB of HDD space. Ann's machine currently has 32GB of RAM. an eight-core processor, and a 2TB HDD. Which of the following BEST describes a system configuration that will ensure both VM and host system stability?
Which of the following requires less current to provide the same amount of power to devices inside a PC?
After a technician installs hardware and turns on a system the PC does not complete POST and only displays a black screen Which of the following should the technician try FIRST to fix the issue?
A user calls the help desk to report a network printer that will not print The technician knows this printer is shared from a print server Which of the following should the technician do FIRST to resolve the issue?
A technician recently replaced a power supply In a user's PC. Since then, the PC powers off immediately and provides no feedback when the user launches certain applications. This occurs consistently after reboots. Which of the following is the MOST likely cause of the issue?
When configuring a VM, which of the following devices MOST likely needs to be configured to allow the VM access to other client VMs on the same host?
Which of the following makes it possible to use an IP phone without needing an AC adapter?
A developer reposts a recurring computer issue while compiling a program. The computer works at first, but it locks up during the compilation process. An immediate reboot does not resolve the issue. Which of the following procedures will MOST likely solve the problem?
Which of the following monitors and provides services such as software deployment and health monitoring to client machines?
Ann. an end user, hears multiple beeps each time she attempts to start her workstation, but the computer does not boot successfully. The workstation was recently serviced for a separate issue. Which of the following will MOST likely resolve the current issue with the shortest amount of downtime?
A company wants to protect its users from malicious websites but also provide the ability to log traffic in and out of the network.
Which of the following should the company place within its network to BEST protect its users?
Ann, a user, lost her mobile phone while traveling and discovered she did not have a backup of the flies on the phone After obtaining a new phone, Ann wants to ensure she has a backup of her phone In case she loses It again. Which of the following is the BEST protection against the loss of phone data?
A user’s personal laptop has been behaving erratically for the past month. Today, however, the user cannot perform any work on the laptop, as the device locks up immediately after logging on. Believing the issue to be a
malware infection, a technician takes the laptop back to the workbench for additional tests and diagnostics. A full-system malware scan returns inconclusive results. The user reports only new software installations have
been made to the laptop.
Following best practice methodologies, which of the following should the technician perform NEXT to resolve the problem?
A user is given a new tablet. When using the touch screen, the user reports the cursor highlights and selects items unintentionally. The issue does not happen when using an external mouse.
Which of the following should the technician do FIRST to resolve this issue?
You need to configure your mobile device to send and receive electronic messages from your company.
You must use the company’s WLAN as all e-mail services are on default non-secure ports.
The company’s WLAN is broadcasting across the company for easier access.
Users must authenticate to the server with the same credentials in order to send and receive email.
Authentication should be enforced in the settings of the mobile device using the following parameters:
INSTRUCTIONS:
Update the mobile device’s parameters to fit the criteria and support the strongest encryption available.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
A manager is trying to display a presentation using a ceiling-mounted projector in a conference room. The projector displays a "no signal" error on the pull-down projector screen. A technician verifies the rejecters input cable is securely connected to the manager's laptop, and the laptop is set to presentation mode Which of the following is the MOST likely cause of the issue?
A technician Is configuring a customer's workstation that has two open M.2 peripheral slots available. The customer has requested the fastest read and write times to primary storage. Which of the following technologies would support this request?
A technician is building a new PC and needs !o install RAM. The motherboard has four slots, which are grouped in pairs. Which of the following types of RAM would be MOST appropriate'?
A user notices a laser printer is picking up multiple sheets of paper from one of its paper trays. The problem started last week and has gotten worse.
Which of the following is MOST likely the cause of this problem?
A user needs to expand the functionality of a laptop to Include additional sound, Ethernet, display, and USB ports. Which of the following connection types would support this?
An administrator connects to the company’s cloud account and builds a server that is hosted in the cloud. The server will be used as a confidential database server for one of the company’s core applications. The administrator is responsible for patching and updating the server OS. Which of the following cloud models is this an example of?
A technician is troubleshooting a network that is experiencing inconsistent connections through one of the network drops in the board room. The technician wants to verify the integrity of the network run but needs to
identify which cable comes from the board room. However, none of the network connections in the network room are labeled.
Which of the following are the BEST tools for the technician to use to identify the correct network run to troubleshoot? (Choose two.)
After restoring a laptop to factory settings, a client can no longer use the touchpad on it. A technician verifies the system state was fully restored from the most recent, fully working backup. Which of the following should the technician check for NEXT using the fewest number of steps?
A technician is setting up a new SOHO router for a home user. The user has a media server to be accessible from the Internet while the user is traveling.
Which of the following should the technician configure to allow access to the server from the Internet?
A user is accessing webmail and needs to encrypt the contents of the email message and attachments prior to sending.
Which of the following should be configured to accomplish this task?
A user received the following error message while trying to access a shared drive: Network Path was Not Found. Which of the following should be performed to resolve the issue? (Select TWO).
Which of the following cable types prevents electromagnetic Interference and is typically used In Industrial environments?
Which of the following would enable an IP address to be translated Into common language format?
A technician is troubleshooting a PC that intermittently reboots on its own. The PC is located in the middle of a factory environment and is stored in a tightly locked cabinet which is free of dust and debris. The technician checks Event Viewer but sees no correlation between the reboots and other system activity. The only notable thing is that the reboots all occur in the afternoon. The technician reseats the two DIM Ms of RAM and verifies all the cables and components are securely connected Which of the following is the MOST likely cause of the reboots?
Which of the following features will save the battery life of a laptop significantly if they are disabled? (Choose two.)
An administrator has configured a server to host virtualizes instances. The requirements of each VM must be able to scale automatically depending on peak and off-peak usage. Which of the following terms BEST describes this type of cloud concept?
A technician would like to install an internal storage drive for a computer. Which of the following cable connectors would MOST likely be used to transfer data? (Select TWO).
A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.
Which of the following should the technician do NEXT?
An ISP has notified a SOHO user of a usage increase on the user’s network. The user is concerned the WiFi network is being utilized by unauthorized users. Which of the following would minimize the unauthorized use of the WiFi network?
A laser printer in a SOHO is experiencing frequent jams. The printer has been reliable in the past After installing a maintenance kit. the issue persists Which of the following is the MOST likely cause of the
A customer is using a cloud storage program that maintains a copy of local file on the cloud storage servers. The WF network is not very fast, and the customer users bandwidth intensive video streaming all day. Which of the following parameters should be adjust to keep the cloud storage program from using too much bandwidth?
A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens.
Which of the following will resolve the issue?
An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware.
Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?
A technician receives a cellular from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet. Which of the following would be the MOST appropriate connections for the technician to use?
The network administrator has changed the IP address of ComputerA from 192.168.1.20 to 10.10.10.20 and now Jane, a user, is unable to connect to file shares on ComputerA from ComputerB using the computer name.
INSTRUCTIONS
Using the available tools, resolve the connectivity issues.
After troubleshooting the issue, verify a successful connection.
If at any time you would like to bring back the initial state of the simulation? please click the Reset All button.
A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best stop for the technician to take?
An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat activity while keeping in contact with the home office.
Which of the following would be the BEST recommendation?
Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?
A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors. Which of the following is MOST likely cause of the errors?
A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway.
Which of the following should be technician check NEXT to resolve this issue?
A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.
Which of the following BEST address the customer’s concerns? (Choose two.)
Company management wants to give users the ability to work from home during periods of bad weather. Which of the following would enable the workforce to do this?
A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager’s printer until the new printer arrives. The manager’s printer is currently used via USB connection, and there are no network jacks available for use.
Which of the following is the BEST way for the technician to allow access to the printer?
A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.
Which of the following steps should the technician take to resolve this issue? (Choose two.)
A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contracts controls does not cause much change.
Which of the following components MOST likely needs to be replaced?
A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.
Which of the following should the technician do NEXT to troubleshoot this problem?
About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server. Which of the following should the technician check NEXT?
Which of the following channels would commonly be used on an 802.11 wireless network?
A user receives the following error message when powering on a computer:
Hard drive cannot be found.
A technician restarts the computer, and it boots the OS normally. Several days later, the user reports another problem, but rebooting the computer does not resolve the issue. The technician replaces the motherboard, keeping the same CPU, battery, RAM, and hard drive. The user cannot authenticate at the login screen Which of the following would BEST explain the causes of the problem? (Select TWO)
Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?
A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB.
Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking? (Choose two.)
A user is having a problem with printing a specific document type.
The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.
Which of the following should a technician do FIRST in troubleshooting the problem?
TESTED 04 Jul 2025
Graphical user interface, application
Description automatically generated