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An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?
The IT department has installed new software in the folder C:\Program Files\Business Application\. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error:
Cannot save file C: \Program Files\Business Application\file1.wrk – Access is denied.
Which of the following would be the MOST secure solution to this error?
Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?
A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?
A systems administrator has discovered a folder on the server with numerous inappropriate pictures and videos, which is in violation of the company’s AUP. Which of the following would be the NEXT appropriate act?
A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct.
Which of the following is MOST likely causing this error?
A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?
A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log.
Which of the following should the technician replace to prevent these issues in the future?
Which of the following encryption methods is used by WPA2 to improve data security as compared to previous wireless encryption protocols?
Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server.
Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?
Which of the following file types should be opened when executing a PowerShell script?
A technician is troubleshooting a print issue on a Windows computer and want to disable the printer to test a theory, Which of the following should the technician use to accomplish this?
Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access?
A user’s computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic. Which of the following is MOST likely causing the high resource usage?
A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are:
Two 1GHz CPUs
2GB of memory
15GB hard drive
800x600 screen resolution
Which of the following should the technician do to resolve the problem?
Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation. Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?
A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?
An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet. Which of the following actions should the user take?
After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard drives only.
When testing the policy, a removable drive is plugged in but can still be accessed. Which of the following command-line tools should the technician use to apply the new policy?
A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors. Which of the following Is MOST likely the Issue?
A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop. Which of the following is the most likely NEXT step?
A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?
A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?
A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?
A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserved. Which of the following methods would the technician MOST likely perform on the computer?
A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?
A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter “J” assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?
Which of the following installation types would require the use of an answer file to install the OS?
An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?
A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The malware then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to take action to prevent this from reoccurring. Which of the following would BEST accomplish this goal?
Joe, a user, believes his computer is infected with malware. The device is having difficulty accessing some
websites, and web services are not responding from any of the web browsers, although Joe can access these
services from his smartphone without issue. The computer’s malware scanner has the latest definitions
installed. Which of the following would BEST explain why the computer is functioning this way?
Which of the following Is the MOST cost-effective option to protect computers and peripherals from damage caused by power fluctuations?
A desktop technician is responsible for the OS migration of 300 end users. As part of the migration, the technician must save the end users* data to a temporary shared drive. The data must include any hidden files to ensure 100% of the data is retained. Which of the following commands will achieve this result by default?
A technician determines a newly installed service is keeping a device from functioning in Windows. Which of the following tools should the technician use to keep the service from being loaded on the PC reboot?
A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Select TWO)
A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website. The antivirus software correctly blocks the website. Which of the following should the technician do NEXT?
A technician is attempting to recover data from a damaged laptop that was running Windows 10. The technician removes the drive and places it in a known-good computer. The computer boots and sees the drive, but no data is displayed. Which of the following is the reason the technician is experiencing this issue?
When a computer accesses an HTTPS website, which of the following describes how the browser determines the authenticity of the remote site?
A new user has joined a company, and human resources has given the user several documents to sign regarding compliance and regulations for company computers. The user has also received web links to documentation for applications, as well as processes and procedures to do jobs in accordance with those programs. Which of the following types of documentation has the user MOST likely received? (Choose two.)
A user is surprised that a newly installed third-party smartphone application requires permissions to access the camera, location, and microphone. Unaware of a reason why permissions are needed for the application to function as advertised, the user contacts the help desk for assistance. Which of the following should the help desk team recommend the user do in this situation?
A technician receives a call from an end user in the human resources department who needs to load an older stand-alone application on a computer to retrieve employee information. The technician explains the application can be run in compatibility mode, but it will need to be removed as soon as the user obtains the required information. Which of the following BEST describes the technician’s concern with loading this application on the user’s computer?
A corporate fileshare holds files for multiple departments. Individual users in each department create reports
that are meant to be read by the rest of the company. Recently, a user ran a malicious executable that
encrypted all of the documents on the fileshare. The software asked for money to be transferred via
cryptocurrency in order to decrypt the files; however, the files were not decrypted after the company paid the
ransom. Which of the following would MOST likely minimize the damage to a fileshare in this type of situation?
A technician must manually modify the HOSTS system file in order to resolve a website address to a specified
local destination. Which of the following utilities should the technician use to BEST accomplish the task?
A systems administrator is configuring a new workstation. Which of the following will MOST likely be the administrator's FIRST step?
A customer is having issues with an Android-based smartphone after a recent application update. The application becomes unresponsive immediately after attempting to open it. Auto-sync is not enabled, and no recent backups exist for the smartphone. Without losing any critical information, which of the following should be performed NEXT to further troubleshoot the issue? (Choose two.)
A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user’s laptop is
currently using the corporate network for access to network resources as well as the cloud. Which of the
following should the help desk recommend performing prior to using the hotel network?
A company is implementing a work-from-home policy. As a result, the security team needs to provide guidelines and recommendations to secure such an infrastructure and have more control over users’ mobile devices. Which of the following should the security administrator recommend? (Choose two.)
A systems administrator creates a new folder in the user profile. The administrator wants it to have different NTFS permissions than its parent folder. Which of the following settings should the administrator change?
Which of the following OS installation types would a technician use for multiple workstations at the same time?
A user has changed the MAC address of a laptop to gain access to a network. This is an instance of:
A Windows user is trying to print a large number of documents to a network printer, but the printer is no longer printing. A technician investigates and notices all the jobs are stuck in the print queue. Which of the following should the technician perform to resolve the issue?
An office location regularly experiences brownouts. Which of the following would be the MOST appropriate solution to protect the office computers?
A technician is having issues with the WiFi connection while working on a Mac. The technician wants to check which SSID the computer is connected to and some statistics about the connection. Which of the following terminal commands should the technician use?
Which of the following must be enabled to configure 20 new machines to be booted over a network?
Which of the following operating systems utilizes the web browser named Edge, replacing its older browser software?
A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?
A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices such as a mouse or a printer, and a reboot did not fix the problem Which of the following would MOST likely fix the issue?
Joe, a technician, recently installed drivers for a webcam, but he is now experiencing issues when trying to operate it. Which of the following should Joe check NEXT to troubleshoot the issue?
A SOHO user is working on a laptop, but the wireless connection indicator is showing a limited connection. Each time the user tries to access a website, the browser redirects to an unfamiliar authentication page. Which
of the following should the user check to troubleshoot the cause of the issue?
A desktop technician needs to replace a laptop’s SSD. Which of the following must the technician use to prevent damage to the SSD during the replacement?
While preparing a computer that will be issued to a new user, the technician discovers the computer’s former user configured a supervisor password in the BIOS. Which of the following can the technician do to allow the password to be removed?
A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen Which of the following should the technician instruct the user to do FIRST?
Which of the following employs content filtering to prevent data leaks within an organization?
A user's computer has been performing sluggishly The user reports the computer lakes a long time to be ready to use after powering it on A technician decides to use MSConfig to review the applications that might be causing the slowdown On which of the following should the technician focus'? (Select TWO).
A recent outbreak of a virus has uncovered that a company must put a security template in place to mitigate future virus outbreaks. Which of the following best practices would a technician MOST likely implement as pari of the security template? (Select TWO).
Which of the following security tools can leverage the onboard TPM to protect data at rest?
A technician is implementing multifactor authentication for logins to the network. The network already requires a username and password to authenticate users. Which of the following should the technician add to meet the multifactor requirement?
A Chief Information Officer (CIO) recently learned a critical update is required to secure several servers within the organization. The CIO asks a technician to:
Which of the following steps will the technician most likely take NEXT?
A user visited a website and infected a Windows 10 computer with a virus. A technician troubleshoots the issue, but the virus runs every time the computer is restarted. Which of the following should the technician try NEXT to resolve the issue?
A user installed an application that now requires a license key to enable lull functionality. The user contacts support, and the technician decides to enter a license key in the software GUI on behalf of the user. Which of the following will support this task''
A user's mobile device has slow data speeds. The user first noticed the stow speeds after downloading a large application to the device. The application download MOST likely caused.
Which of the following physical security measures can be combined with a badge reader to create an MFA system to control physical access?
An administrator created a connection to a private network using TLS 1.2. The Linux servers on the network do not support secure protocols. Which of the following will the administrator MOST likely use to log in to these servers?
A technician receives a security alert stating a vendor has left a Keylogger on certain systems that shipped configured from the factory. The technician needs to research the system model numbers to determine if any production computers are affected. II the technician finds vulnerable systems, which of the following is the BEST method to remove the Keylogger?
Joe. a user, is gelling replies lo an email message he never sent Joe contacts the help desk to ask what he should do. Which of the following should the help desk technician recommend FIRST to Joe? A. Delete the replies
B. Change his password
C. Notify his contacts that his account was compromised
D. Forward the email to the technician.
Which of the following should a technician do FIRST before opening a computer case to replace a part?
Users are reporting slow connections on their mobile devices when trying to download large data files from the network servers, but users on wired connections are not having any issues. A network technician notices multiple alerts about wireless access points going offline, and several devices connecting to the WLAN are unable to authenticate successfully. Which of the following issues are the mobile users experiencing?
A network administrator audited applications on a user's desktop and noticed a program used to sync a mobile device to the desktop's calendar To ensure corporate data is not exchanged to cloud servers, which of the following mobile security methods should be implemented?
A user is receiving a large number of suspicious emails, many of which are automated emails that state the recipient cannot be found Which of the following is the MOST likely cause of the issue?
A customer wants to format a 4TB external drive with a filesystem that is compatible with both Windows and
Linux OSs.
Which of the following should the technician suggest the customer use?
A technician needs to update the network firewall, which will cause a temporary outage. The technician submits a change management request to perform the required maintenance. Which of the following provides details about what the technician will need to do if the update fails?
A technician recently built a gaming PC with a multicode CPU, 32GB DDR4 memory, a 1TB SSD. and a high-end GPU The technician installed the OS and a new game but noticed the frame-rate performance was much lower than expected Which of the following should the technician do NEXT to address the performance issues?
Following a recent password change, a user can log on successfully to an Apple computer but cannot access a web-based service. An error message displays each time the user attempts lo authenticate to the service. Prior to changing the password, the computer had no communication issues. Which of the following should a technician use to continue troubleshooting the issue?
A technician recently upgrade a leptop a replo’s RAM from 2GB to 4hb. However , the operating system only recognizes the RAM as 3.5GB. Which of the following is the MOST likely reason the leptop does not recognize the full amount of RAM?
Which of the following account types account types enables and end user to install software without restrictions?
A technician discovers a user’s home computer has Windows Update disabled and suspects malware has replaced several Windows OS files. After completing a malware scan, which of the following command line utilities would the technician MOST likely run before enabling Windows Update?
A company requires multifactor authentication. When accessing one of the available RemoteApp programs that requires authentication, the user is not prompted to enter a pin. Which of the following BEST describes this scenario?
A company recently experienced a security incident in which an unauthorized user was able to insert a USB flash drive into a kiosk, launch a non-native OS. and deliver malicious payloads across the network. Which of the following security measures would have been BEST to prevent the attack from being executed in the first place' (Select TWO)
A technician needs to open a laptop chassis to perform an upgrade. Which of the following procedures must be technician follow FIRST? (Select Two.)
A technician is working on an infected computer that is currently turned off. The technician is concerned the boot sector is affected. Which of the following is the BEST method for the technician to use to scan the boot sector?
Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all applications open. No other users are reporting
email issues. Which of the following is MOST likely the cause of the issue?
A junior technician needs to obtain a list of all the processes that are running on Linux system. Which of the following commands should the technician use to obtain the information?
A user reports unwanted pop-ups are appearing on a computer’s screen, and the system is performing slowly. Which of the following should a technician do FIRST to troubleshoot the threat? (Choose two.)
A company recently implemented a new Linux server. Remote access to the terminal is required to provide easier server administrator. Which of the following feature or services will provide the MOST secure remote access solution?
A technician is decommissioning a workstation that contains Pll The HDDs cannot be used in another device, and all data must be destroyed Which of the following actions would BEST fulfill these requirements? (Select TWO)
TESTED 19 Apr 2024