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220-1101 CompTIA A+ Certification Exam: Core 1 Questions and Answers

Questions 4

A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C. Which of the following tasks should a systems administrator complete to BEST meet this goal? (Select TWO).

Options:

A.

Configure RAID 1.

B.

Install a hybrid drive.

C.

Upgrade to 1GB NIC.

D.

Increase the RAM.

E.

Migrate to a SSD.

F.

Upgrade the power supply.

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Questions 5

A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

Options:

A.

Increase the swap partition.

B.

Upgrade the CPU in the workstation.

C.

Upgrade the power supply in the workstation.

D.

Upgrade the RAM in the workstation.

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Questions 6

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

Options:

A.

The screen is physically damaged.

B.

The screen rotation is incorrect.

C.

The touch-pen battery is depleted.

D.

The screen needs to be recalibrated.

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Questions 7

A user, who is attempting to give a presentation via a projector in a conference room, reports the projector has video but no audio. Which of the following will MOST likely resolve the issue?

Options:

A.

Changing the input on the projector to VGA

B.

Changing the output on the PC to DVI

C.

Modifying the projector's refresh rate

D.

Utilizing an HDMI connection

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Questions 8

Which of the following would be BEST reason to use a virtual machine as a sandbox?

Options:

A.

To test new software in a safe environment

B.

To increase the efficient use of computing resources

C.

To run multiple machines on the same hardware

D.

To have dedicated hardware for a single system

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Questions 9

Which of the following components enables the input on a mobile device's touch screen?

Options:

A.

OLED

B.

Digitizer

C.

Inverter

D.

CMOS sensor

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Questions 10

A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

Options:

A.

Broken charging port

B.

Digitizer failure

C.

CPU overheating

D.

Defective battery

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Questions 11

A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

Options:

A.

S.M.A.R.T failure

B.

IOPS failure

C.

DIMM failure

D.

RAID failure

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Questions 12

A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

Options:

A.

Verify the power rating of the charger.

B.

Ensure all unnecessary connectivity features are disabled.

C.

Check that all missing smartphone OS updates are applied.

D.

Complete a factory reset of the phone

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Questions 13

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

Options:

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective, contact the manufacturer.

C.

The channel must be unblocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

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Questions 14

An online retailer wants to save money and is considering migrating to the public cloud so peak is over. Which of the following BEST describes this aspect of cloud computing?

Options:

A.

Rapid elasticity

B.

Metered utilization

C.

Shared resources

D.

High availability

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Questions 15

Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

Options:

A.

laaS

B.

SaaS

C.

DBaaS

D.

DRaaS

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Questions 16

A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?

Options:

A.

A USB 3.1 flash drive with BitLocker to Go installed

B.

An SD memory card with NTFS

C.

An xD memory card with ext3

D.

A portable hard drive with FAT32

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Questions 17

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:

Paper Jam, Jam in fuser.

Which of the following is the MOST efficient next step the technician should complete?

Options:

A.

Apply a maintenance kit to the printer

B.

Check the printer paper path to locate any obstructions.

C.

Turn the printer on and off to see if the error clears.

D.

Replace the fuser.

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Questions 18

A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Select TWO).

Options:

A.

Scissors

B.

Network tap

C.

Magnetized screwdriver

D.

Tone generator

E.

RJ45 connector

F.

Crimper

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Questions 19

A colleague has a laptop that has been working as expected for several years wall outlet. The MOST likely component that needs to be replaced is the:

Options:

A.

power adapter.

B.

battery.

C.

system fan.

D.

hard drive.

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Questions 20

A technician powers on a PC and its monitor and sees the following error message:

No input signal detected

The display lights on the computer are on. Which of the following is a possible solution?

Options:

A.

Changing the BIOS settings

B.

Changing the connector setting on the monitor

C.

Checking the power plug on the monitor

D.

Checking the power plug on the PC

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Questions 21

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

Options:

A.

Digitizer issues

B.

Overheating

C.

Broken screen

D.

Malware

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Questions 22

A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?

Options:

A.

Thunderbolt

B.

eSATA

C.

M.2

D.

SCSI

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Questions 23

A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

Options:

A.

Cross-platform functionality

B.

Software compatibility

C.

Test case development

D.

Sandbox environment

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Questions 24

A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

220-1101 Question 24

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

220-1101 Question 24

Which of the following is MOST likely causing the user's issue?

Options:

A.

Incorrect IP address

B.

Faulty NIC

C.

Misconfigured default gateway

D.

Bad network cable

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Questions 25

Which of the following is a valid use for PaaS?

Options:

A.

Off-site backups

B.

An application development environment

C.

A virtual server installation and configuration model

D.

A web application for asset management

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Questions 26

A user working in the field reported the GPS stopped working on a phone. The user’s older, in-car GPS continued to function. Later, the user reported that the phone’s GPS started working again. Which of the following MOST likely caused the phone’s GPS to fail?

Options:

A.

The cell phone was in conservation mode

B.

The cell phone had lost service to the earner

C.

The eel phone received a firmware update

D.

The cell phone had overheated

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Questions 27

A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

Options:

A.

The user's internet connection is down.

B.

The user's domain account is locked out.

C.

The user's switch has stopped working.

D.

The user's IP address needs to be renewed.

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Questions 28

Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?

Options:

A.

NFC device

B.

ADF/flatbed scanner

C.

Camera/webcam

D.

QR scanner

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Questions 29

Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

Options:

A.

SNMP

B.

SSH

C.

FTP

D.

Telnet

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Questions 30

A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?

Options:

A.

Disable the BIOS password.

B.

Enable TPM.

C.

Enable multithreading.

D.

Enable Fast Startup.

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Questions 31

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11

INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

220-1101 Question 31

220-1101 Question 31

220-1101 Question 31

220-1101 Question 31

Options:

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Questions 32

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

Options:

A.

Isolation

B.

Authentication

C.

Hardening

D.

Authorization

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Questions 33

A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?

Options:

A.

DiskPart

B.

Diskmgmt

C.

Disk Cleanup

D.

BitLocker

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Questions 34

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

Options:

A.

Tethering to a corporate-owned laptop

B.

WPA2-Enterpise wireless

C.

Corporate enterprise email

D.

Mobile device management

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Questions 35

A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue?

Options:

A.

Inspect the motherboard for swollen capacitors.

B.

Replace the CMOS battery_

C.

Swap the power supply if it is inoperable.

D.

Check to see if the HDD power connectors are well seated

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Questions 36

An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?

Options:

A.

Public

B.

Hybrid

C.

Community

D.

Private

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Questions 37

A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

Options:

A.

PAN

B.

MAN

C.

WLAN

D.

LAN

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Questions 38

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Options:

A.

Change the language settings on the printers

B.

Reboot all the machines having the issues

C.

Reboot all the printers.

D.

Install an updated printer driver on the print server

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Questions 39

A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

Options:

A.

Thumbprint/retinal scan

B.

Password/password

C.

Password/thumbprint

D.

Password/PIN

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Questions 40

A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

Options:

A.

Satellite

B.

DSL

C.

Fiber

D.

Hotspot

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Questions 41

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

Options:

A.

Coaxial

B.

Shielded Cat 6

C.

Plenum Cat 5e

D.

Multimode fiber

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Questions 42

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

Options:

A.

The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.

B.

The printhead is too hot. Adjust the temperature down and retry printing.

C.

The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.

D.

The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

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Questions 43

An administrator is replacing 15,000rpm hard drives in a server. Which of the following is the interface type the drives most likely use?

Options:

A.

IDE

B.

SAS

C.

eSATA

D.

SATA

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Questions 44

A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting?

(Select two).

Options:

A.

Checked S.M.A.R.T. information

B.

Made sure the replacement drive was compatible

C.

Ran CHKDSK

D.

Reseated the HDD connector

E.

Increased the page file size

F.

Updated the firmware

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Questions 45

Which of the following protocols is the most appropriate to use for inventory tracking in a small warehouse?

Options:

A.

Near-field communication

B.

Radio-frequency identification

C.

Bluetooth

D.

802.11

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Questions 46

Which of the following wireless standards can operate in the 6GHz frequency range?

Options:

A.

802.11ac

B.

802.11ax

C.

802.11g

D.

802.11n

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Questions 47

A user added a heater underneath a desk, row an external monitor not working. A technician wanted the monitor gets power. Which of the following should the technician do next?

Options:

A.

Have the user unplug me heater

B.

Replace the monitor.

C.

Open the display settings on me computer

D.

Ensure a VGA cable is connected property

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Questions 48

A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables is needed to ensure the power supply can support the

workstation?

Options:

A.

8-pin PCle

B.

4-pin Molex

C.

4+4-pin ATX12V

D.

8-pin ATX12V

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Questions 49

An administrator is using an RJ45 connector to terminate a network cable. Which of the following cables is the administrator terminating?

Options:

A.

Optical

B.

Serial

C.

Cat 6

D.

USB

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Questions 50

A printer is leaving vertical black lines on every print job. A technician runs a test job and sees the same patterned lines. Which of the following should the technician do first to

resolve the issue?

Options:

A.

Replace the toner.

B.

Contact the vendor.

C.

Clean the rollers.

D.

Replace the paper.

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Questions 51

A laser printer, which is located in a large office, has a leaky toner cartridge. Some toner spilled into the printer when the cartridge was removed.

Which of the following is the best way to clean up the toner?

Options:

A.

Magnetic duster

B.

ESD-safe vacuum

C.

Compressed air

D.

Damp cloth

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Questions 52

A user reports that when pressing a radio button on a tablet, an item a couple of inches to the right of the pressed button gets selected instead. Which of the

following components may need to be replaced?

Options:

A.

Gyroscope

B.

Battery

C.

Digitizer

D.

Glass

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Questions 53

A user reports that a projector was previously working, but the screen now displays the following error message: No Source Found. Which of the

following actions should the technician take first? (Select two).

Options:

A.

Check the projector bulb and replace it with a new one.

B.

Verify the projector settings and make sure the correct input is selected.

C.

Replace the video cable and check the laptop settings.

D.

Check the laptop display settings and set them to extend/duplicate.

E.

Verify the projector is turned on.

F.

Check the projector settings and the laptop for the correct resolution.

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Questions 54

A customer has a Wi-Fi-capable laptop to use when traveling for work Which of the following will allow the laptop to stay connected when the user travels?

Options:

A.

Cellular card

B.

Wi-Fi extender

C.

Bluetooth

D.

GPS

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Questions 55

A technician is troubleshooting a computer that has a loud system fan and randomly freezes and reboots. Which of the following is the most likely cause of these issues?

Options:

A.

Failing hard drive

B.

Defective power supply

C.

Incompatible hardware

D.

Overheating processor

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Questions 56

Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue?

Options:

A.

Orientation

B.

Duplex

C.

Quality

D.

Print tray

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Questions 57

A technician is building a video production workstation that will consist of two high-end GPUs The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?

Options:

A.

400W external power supply

B.

2x 600W redundant power supplies

C.

1.200W modular power supply

D.

1.5O0W uninterruptible power supply

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Questions 58

An analyst has replaced the motherboard in a desktop computer that previously overheated. The analyst presses the power button, hears three beeps, and sees the screen is black.

Which of the following is the best action for the analyst to take to fix this issue?

Options:

A.

Replace the power supply.

B.

Reseat the RAM.

C.

Reattach the hard drive.

D.

Flash the BIOS.

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Questions 59

After a required operating system upgrade on a mobile deuce, a user's external monitor no longer works. Which of the following should a technician do to fix this issue?

Options:

A.

Install the latest graphics drivers.

B.

Replace the monitor

C.

Restore the operating system to the previous version.

D.

Reseat the external video adapter.

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Questions 60

An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

Options:

A.

Require the technicians to spend more time testing theories to determine the root causes of issues.

B.

Require the technicians to verify full system functionality when resolving issues.

C.

Require the technicians to gather more information when speaking with users about issues.

D.

Require the technicians to document the findings, action, and outcomes of issues.

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Questions 61

A customer purchased an active touch pen for a tablet PC. After the customer used the pen for a few days, it stopped working. Which of the following is most likely causing the issue?

Options:

A.

The tablet screen is scratched.

B.

The pen software is out of date.

C.

The pen batteries need recharging.

D.

Software updates disabled the pen.

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Questions 62

A company's cloud server has recently become unresponsive due to overwhelming e-commerce traffic Which of the following cloud technologies could be dynamically assigned to mitigate this issue?

Options:

A.

High availability

B.

Shared resources

C.

Metered utilization

D.

Rapid elasticity

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Questions 63

A technician is working to replace a single DDR3 RAM module on a laptop that has two occupied slots_ When the technician tries to tum on the laptop, the computer starts beeping and does not pass POST The technician double-checks the newly installed RAM and notices a motherboard message indicating low voltage. Which of the following is the most likely cause of this Issue?

Options:

A.

Faulty power adapter

B.

Incorrect BIOS settings

C.

Failing CMOS battery'

D.

Unsupported memory

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Questions 64

A technician needs to upgrade the power supply of a workstation that contains a high-end graphics card, 16 hyperthreaded cores, and multiple hard drives. Which of the following should the technician use to determine the appropriate power supply for the workstation?

Options:

A.

The manufacturer's specifications for the components

B.

The wattage of the current power supply

C.

The wattage of the motherboard

D.

The capacity of the hard drives

E.

The number of hyperthreaded cores

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Questions 65

Which of the following is an advantage that OLED displays have over LCD displays?

Options:

A.

The color does not degrade over time.

B.

The power consumption is lower.

C.

The power contrast results in finer grayscale levels.

D.

A backlight is utilized.

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Questions 66

An internet service provider is delivering service through a copper medium with shared customer bandwidth. Which of the following services has most likely been installed?

Options:

A.

Fiber

B.

Cable

C.

NIC

D.

DSL

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Questions 67

A technician recently installed a new printer that is being shared over the network via a 64-bit Windows Print Server Two users, who have computers with a legacy OS, are unable to print to this new printer. Which of the following should the technician do to resolve this issue?

Options:

A.

Enable 32-bit drivers on the Print Server.

B.

Enable Print Spooler and restart the computer.

C.

Run Windows Update on the users' computers_

D.

Update the computers to a 64-bit driver.

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Questions 68

Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

Options:

A.

Redundant hardware

B.

UPS

C.

Cloud-based backup

D.

RAID

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Questions 69

An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity?

Options:

A.

Update the Ethernet driver.

B.

Connect to the WAP.

C.

Replace the NIC.

D.

Resolder the network connector.

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Questions 70

A technician is replacing the motherboard of a workstation for a user who runs multiple large applications at the same time. Which of the following

motherboard specifications would provide the most significant improvement in performance?

Options:

A.

Number of DIMM slots

B.

Number of HDMI ports

C.

Number of PCI slots

D.

Number of USB ports

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Questions 71

A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network it is positioned very close to a wireless access point Which of the following should the technician verify FIRST?

Options:

A.

The internal antennas are connected.

B.

The device has the latest OS updates.

C.

The wireless device drivers are the latest version.

D.

Airplane mode is disabled.

E.

The battery is charging.

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Questions 72

A company wants to save money by leveraging the cloud while still being able to customize the infrastructure. Which of the following cloud models

would best address the company's needs?

Options:

A.

Private

B.

Public

C.

Hybrid

D.

Community

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Questions 73

A technician is troubleshooting a PC that makes grinding noises and eventually shuts down. The technician determines the PC is overheating. Which of the following is most likely failing?

Options:

A.

RAM

B.

Motherboard

C.

SSD

D.

CPU fan

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Questions 74

A technician is upgrading the memory on a server that processes payment information online. Which of the following types of memory would the technician most likely install?

Options:

A.

DDR4

B.

VRAM

C.

SODIMM

D.

ECC

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Questions 75

A department is upgrading its printers and wants to save money on consumables. Which of the following printer features would allow the department to cut costs?

Options:

A.

Collate

B.

Duplex

C.

Secure print

D.

Scanner

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Questions 76

Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

Options:

A.

Redundant hardware

B.

UPS

C.

Cloud-based backup

D.

RAID

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Questions 77

A technician is attempting to fix a computer that does not turn on when the power button is pressed Which of the following should the technician perform NEXT to troubleshoot the issue?

Options:

A.

Verify the output voltages from the power supply unit.

B.

Open the computer cabinet and replace the power button.

C.

Remove and reconnect all cables that are plugged into the motherboard

D.

Reseat the power cable and confirm the outlet is providing energy.

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Questions 78

A technician receives a phone call from a traveling sales representative indicating that the maps application on a phone is not working. The representative runs a speed test on the phone and gets ~10Mbps in both directions. Which of the following settings should the technician check first to troubleshoot the issue?

Options:

A.

Airplane mode

B.

PRL

C.

GPS

D.

LTE

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Questions 79

Which of the following is a scenario in which an F-type connector would be used?

Options:

A.

A technician is making a serial connection to a hardware device.

B.

An internet service provider is installing service for a client.

C.

A user is purchasing a charging cable for a laptop.

D.

An electrician is upgrading the service on an electrical panel.

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Questions 80

A technician is setting up a new laptop for a user who wants to be able to quickly pack up the laptop and leave if needed. The user has the following accessories:

• USB badge reader

• USB badge printer

• USB signature pad

• 3.5mm headset

• HDMI external monitor

• Mouse

Which of the following is the best way to meet the user's requirement?

Options:

A.

Directly connect all accessories to the laptop.

B.

Provide the user with a second laptop.

C.

Connect everything to a compatible docking station.

D.

Provide the user with a USB hub.

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Questions 81

A technician is creating a new RAID array for a customer After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity?

Options:

A.

Uptime is the customer's biggest concern

B.

Speed is the most important consideration.

C.

Redundancy and speed are equally important

D.

Available storage space needs to be maximized

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Questions 82

Which of the following models is an example of metered utilization?

Options:

A.

Reserved instance

B.

Pay-as-you-go

C.

Subscription-based

D.

Multitenant

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Questions 83

A user can make and receive voice calls but cannot send or receive MMS text messages on a smartphone. Which of the following is the most likely cause of the issue?

Options:

A.

The mobile data service is disabled.

B.

The SIM card is defective.

C.

The device is outside the cellular coverage area.

D.

Airplane mode is enabled.

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Questions 84

A laptop's external webcam software is running, but neither images nor videos can be viewed. Which of the following should a technician do first?

Options:

A.

Reseat the webcam.

B.

Restart the computer and run system diagnostics.

C.

Reinstall the webcam software and drivers.

D.

Research new webcam firmware.

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Questions 85

A computer technician is investigating issues with a user's workstation. The user reports the following:

•Loading the operating system takes much longer than usual

•Clicking sounds are coming from inside the workstation

Which of the following is the most likely cause of the issue?

Options:

A.

The CPU is overheating.

B.

The system fans are damaged.

C.

The hard drive is failing.

D.

The MBR has been wiped.

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Questions 86

A technician just finished building a new PC and needs to install a firmware update for the system board UEFI. The technician is experiencing issues while accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?

Options:

A.

TPM security

B.

USB 3.0 support

C.

PXE boot capability

D.

Secure Boot

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Questions 87

An administrator configured multiple networked devices to store data that can be accessed as local storage. Which of the following did the administrator create?

Options:

A.

PAN

B.

WLAN

C.

SAN

D.

MAN

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Questions 88

Users have been reporting slow network traffic in a branch office, and the technician needs to determine if packet loss is occurring on the network. Which of the following would the technician most likely use to passively assess the network traffic issue?

Options:

A.

Cable tester

B.

Network tap

C.

Wi-Fi analyzer

D.

Toner probe

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Questions 89

A user purchased a retail router and would like to set up a private network. Which of the following network address ranges should the user configure?

Options:

A.

170.50.0.0 to 170.50.255.255

B.

172.16.0.0 to 172.31.255.255

C.

224.0.0.0 to 224.255.255.255

D.

239.0.0.0 to 239.255.255.255

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Questions 90

Which of the following DNS records is used to point to a mail server?

Options:

A.

TXT

B.

AAA

C.

A

D.

MX

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Questions 91

A user reports that a laser printer's toner does not stick to the paper. The user has tried multiple brands of paper and is unable to print legible documents. Which of the following should be replaced to ensure proper printouts?

Options:

A.

Fuser unit

B.

Toner distributionsensor

C.

Paper charge transformer

D.

Toner cartridge

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Questions 92

A technician is setting up network printers in a new office building. The company wants all of the printers to be configured the same way for consistency. Some of the printers do not have an RJ45 port to connect to the network. Which of the following does the technician need to enable so all of the printers can be connected to the network?

Options:

A.

Wireless

B.

Authentication

C.

PostScript

D.

USB

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Questions 93

A user wants to overclock a GPU but is concerned about potential overheating. Which of the following would best address the user's concern?

Options:

A.

Thicker thermal pads

B.

Liquid cooling

C.

Larger heat sink

D.

Fan upgrade

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Questions 94

A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?

Options:

A.

Check the temperature of the CPU.

B.

Update the device driver.

C.

Read the event logs.

D.

Replace the power supply.

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Questions 95

Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user’s issue?

Options:

A.

Reinstall the printer driver on the user’s computer.

B.

Print to a different printer in the office.

C.

Set the printer defaults in the Control Panel to print to letter-sized paper.

D.

Have the user check the page size on every print job.

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Questions 96

Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?

Options:

A.

Antistatic cloth

B.

Compressed air

C.

Cleaning wipe

D.

Soap and water

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Questions 97

A VM was set up to deny access to the host computer and any network resources. Which of the following describes this scenario?

Options:

A.

Sandbox

B.

Cross-platform virtualization

C.

Legacy application

D.

Hypervisor

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Questions 98

A user’s computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?

Options:

A.

Run sfc /scannow on the hard drive.

B.

Replace the hard drive.

C.

Runchkdsk /f on the hard drive.

D.

Reformat the hard drive.

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Questions 99

A user's desktop PC shuts down suddenly every few hours. A technician smells burning coming from the back of the PC where it is connected to the wall socket. Which of the following should the technician do first to identify the issue?

Options:

A.

Check that the power cable is not damaged.

B.

Ensure the power supply is set to the correct voltage.

C.

Verify the power supply is outputting adequate wattage.

D.

Inspect the power supply fan for debris.

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Questions 100

Which of the following environments can be set up to keep any device from communicating with a virtual machine over the network?

Options:

A.

Development

B.

Test

C.

Sandbox

D.

Cross-platform

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Questions 101

A technician needs to configure a firewall to enable network printing. Which of the following network ports should be opened? (Select two).

Options:

A.

3389 (RDP)

B.

23 (Telnet)

C.

25 (SMTP)

D.

515 (LDP)

E.

631 (IPP)

F.

LPT1

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Questions 102

A technician is installing multiple plain old telephone service lines for a client. Which of the following tools should the technician use to attach the cables? (Select two).

Options:

A.

Punchdown tool

B.

Multimeter

C.

Toner probe

D.

Wi-Fi analyzer

E.

Loopback plug

F.

Network tap

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Questions 103

An engineer is troubleshooting a missing new drive in Windows 10 and discovers the drive was formatted before going offline. Which of the following steps should the engineer take to resolve the issue?

Options:

A.

Close any applications that are utilizing too many resources.

B.

Remove any excess cables connected to the motherboard.

C.

Check if the drive was formatted to ext4.

D.

Enable low power mode on all the other connected devices.

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Questions 104

Which of the following technologies can be used to connect a home PC to a company’s network?

Options:

A.

VLAN

B.

VM

C.

VPN

D.

VoIP

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Questions 105

A technician recently reinstalled a previously virtualized application directly to a user’s computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?

Options:

A.

Installed the software on the base operating system.

B.

Installed the wrong license type.

C.

Installed the application with administrator rights.

D.

Reset the user's application virtualization session.

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Questions 106

A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?

Options:

A.

Document findings, actions, and outcomes.

B.

Establish a theory of probably cause.

C.

Test the theory to determine cause.

D.

Establish a plan of action.

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Questions 107

A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

Options:

A.

Update the printer driver on the computer.

B.

Replace the thermal printhead.

C.

Make sure the thermal head is heating up.

D.

Flip the paper roll orientation.

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Questions 108

A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issue?

Options:

A.

TheGPU is not compatible with the user's motherboard.

B.

Thecomputer does not have enough RAM installed to support the GPU.

C.

Theuser failed to install the appropriate OEM drivers.

D.

Thecomputer does not have a supported OS installed.

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Questions 109

A user plugs in a laptop to the corporate network and the laptop is automatically assigned an IP address. Which of the following server types was used to assign the IP address?

Options:

A.

DNS

B.

AAA

C.

DHCP

D.

Web

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Questions 110

Which of the following protocols can be used to securely access a remote network to troubleshoot various devices?

Options:

A.

FTP

B.

RDP

C.

SSH

D.

TFTP

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Questions 111

A company issued smartphones to users who work from home. The devices are enrolled and configured within the company's MDM, and hardening profiles were deployed to each device for greater security. Which of the following services best enhances security for remote users accessing company resources? (Select two).

Options:

A.

Two-factor authentication

B.

Managed corporate applications

C.

Cloud data synchronization

D.

Automated device setup

E.

GPS location tracking

F.

PIN code enforcement

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Questions 112

A technician is diagnosing several device issues reported by employees.

INSTRUCTIONS

Click on each device to review the issue. Then select the appropriate issue and solution

from the drop-down menu. Each option may be used more than once.

220-1101 Question 112

220-1101 Question 112

Options:

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Questions 113

A technician is conducting the following tests on a laptop with a wireless NIC:

•ping of the default gateway

•ping of the localhost

•tracert of the IP address of the default gateway

Which of the following will the technician find by running these tests? (Select two).

Options:

A.

DNS suffix

B.

Connection latency

C.

Firewall status

D.

Wireless signal strength

E.

Subnet mask of thenetwork

F.

MAC address of the wireless NIC

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Questions 114

A technician is reviewing the following network settings for a workstation that is having trouble accessing the internet:

220-1101 Question 114

Which of the following is causing the issue?

Options:

A.

Networking was not configured using DHCP.

B.

IPv6 should be used instead of IPv4.

C.

The netmask is wrong.

D.

The workstation has the incorrect gateway.

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Questions 115

Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings:

220-1101 Question 115

Which of the following is the most likely explanation?

Options:

A.

Applicable ports have been closed during routine hardening.

B.

Server gateway settings are incorrect.

C.

The server lost power during a recent storm and did not resume operation.

D.

The route was removed from the border router.

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Questions 116

After replacing a hot-swappable hard drive in a RAID 5 array, a technician notices decreased disk performance for approximately 12 hours. Which of the following is the most likely cause of

the performance issue?

Options:

A.

Losing a drive caused data loss.

B.

Data is being written to the new drive.

C.

The array is repairing corrupt data sectors.

D.

Another drive has gone offline.

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Questions 117

A company has implemented a policy that allows employees to use personal devices to perform work duties. Which of the following policies should the technician activate to protect company information?

Options:

A.

MFD

B.

MAM

C.

MFA

D.

MDM

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Questions 118

A user is unable to get a laptop screen to display on the conference room TV. The room has an in-room computer, which is currently being displayed on the TV screen. The user has plugged the laptop into the conference room's wireless HDMI dongle, but the TV screen is still showing the in-room computer desktop. Which of the following should the user do to most likely resolve the issue?

Options:

A.

Confirm that the user's Wi-Fi settings are correct.

B.

Adjust the settings on the wireless HDMI base station.

C.

Change the input on the conference room’s TV.

D.

Replace the in-room computer's HDMI cable.

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Questions 119

Which of the following differentiates PAN from LAN?

Options:

A.

PAN creates a wireless connection between smart devices.

B.

PAN creates a highly secure environment.

C.

PAN creates a faster connection.

D.

PAN needs regular maintenance to function properly.

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Questions 120

A user is unable to browse any web pages. However, the user can ping the IP address 8.8.4.4. Which of the following is most likely causing the issue?

Options:

A.

The user does not have permission to viewthe website.

B.

The website is offline and not responding.

C.

The DNS settings are not configured on theuser's device.

D.

The DHCP server is not reachable from theuser's device.

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Questions 121

Which of the following should a technician use to terminate an RJ45 port?

Options:

A.

Cable tester

B.

Punchdown tool

C.

Toner probe

D.

Cable stripper

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Questions 122

When a user tries to print a document on a laser printer, vertical lines appear on the printout. Which of the following should the technician replace?

Options:

A.

Mirror

B.

Fuser

C.

Drum

D.

Toner

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Questions 123

Which of the following cloud models provides hardware environment equivalent components to develop a solution?

Options:

A.

SaaS

B.

laaS

C.

PaaS

D.

DBaaS

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Questions 124

A laptop is displaying vertical lines in different colors on the screen. Which of the following components should a technician replace to most likely correct this issue?

Options:

A.

Inverter

B.

Motherboard

C.

Low-voltage differential signaling cable

D.

Liquid crystal display

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Questions 125

Which of the following network devices operates as a bridge function?

Options:

A.

Hub

B.

Wireless access point

C.

Transceiver

D.

Media converter

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Questions 126

A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

Options:

A.

0

B.

1

C.

5

D.

10

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Questions 127

Which of the following handles touch-screen operation on a mobile device?

Options:

A.

Stylus

B.

Liquid crystal display

C.

Processor

D.

Digitizer

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Questions 128

Using the output below:

220-1101 Question 128

Which of the following is the default gateway?

Options:

A.

172.25.1.252

B.

172.25.1.39

C.

172.25.1.4

D.

255.255.255.0

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Questions 129

Which of the following components houses the MX record?

Options:

A.

DNS

O B. VLAN

B.

DHCP

C.

SMTP

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Questions 130

Which of the following cables should be used to terminate ST connectors on each end?

Options:

A.

Optical fiber

B.

Coaxial

C.

Shielded twisted pair

D.

HDMI

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Questions 131

A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop. Which of the following should the technician use to install the device?

Options:

A.

Port replicator

B.

Wi-Fi Direct

C.

Hotspot

D.

USB-C cable

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Questions 132

Users report that all copies produced on a copter have a solid black line, but printing is unaffected. Which of the following is the MOST likely cause?

Options:

A.

Failing imaging drum

B.

A scratch on the scanning bed

C.

Bad output tray

D.

Damaged (user

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Questions 133

A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?

Options:

A.

Cable tester

B.

Loopback Plug

C.

Toner probe

D.

Network tap

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Questions 134

A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?

Options:

A.

Verify S.M.A.R.T. operation on the RAID card.

B.

Replace the failed drive while users are connected

C.

Physically clean the HDDs and connectors.

D.

Shut down the server and check the RAID controller's status.

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Questions 135

A technician needs to configure a printer for network communications Which of the following must the technician configure? (Select THREE).

Options:

A.

PCL

B.

Dots per Inch

C.

Gateway

D.

Subnet mask

E.

MAC address

F.

IMEI

G.

IP address

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Questions 136

Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

Options:

A.

SCADA

B.

Sandbox

C.

Honeypot

D.

Hybrid cloud

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Questions 137

An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?

Options:

A.

Cost savings

B.

Highly available

C.

Dedicated hardware

D.

Increased security

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Questions 138

A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?

Options:

A.

Wi-Fi

B.

Hotspot

C.

Bluetooth

D.

Location

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Questions 139

Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?

Options:

A.

Hybrid cloud

B.

Public cloud

C.

laaS

D.

SaaS

E.

PaaS

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Questions 140

A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?

Options:

A.

Assess the network cables for damage.

B.

Disable Bluetooth connections.

C.

Update the firmware.

D.

Check if the password and SSID are correct

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Questions 141

Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?

Options:

A.

Test environment

B.

Sandbox

C.

Legacy OS

D.

Cross-platform

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Questions 142

An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?

Options:

A.

Hybrid HHD/SSD

B.

5,400rpm HDD

C.

7,200rpm HDD

D.

NVMe SDD

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Questions 143

An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?

Options:

A.

Community

B.

Private

C.

Public

D.

Hybrid

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Questions 144

A help desk technician plugged in a user's new computer to a network port After a few minutes the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?

Options:

A.

The WLAN is disabling the NIC card.

B.

The network cable is not attached.

C.

The PC is unable to contact a DHCP server

D.

The DHCP server is using addresses in the range of 169.254.254.1.

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Questions 145

Which of the following describes the BEST use case for a client-side hypervisor?

Options:

A.

By For a software developer who is required to test an application in many environments

B.

When the data center environment is out of resources for a new server

C.

As a cost-saving measure to allow multiple users on one computer

D.

To provide a backup to cloud-based solutions during internet failures

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Questions 146

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

Options:

A.

Determine a plan of action to resolve the problem.

B.

Run antivirus software to remove the virus from the computer.

C.

Ask the user about the symptoms the computer is experiencing.

D.

Make a backup of the user's data on an external drive.

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Questions 147

A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST

likely causing the issue?

Options:

A.

The USB 2.0 port has insufficient bandwidth.

B.

The Thunderbolt connector is not compatible.

C.

The VGA cable does not support a digital signal.

D.

The connection should — instead of STP.

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Questions 148

A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?

Options:

A.

Enable the GPS service to ensure accurate location detection.

B.

Update the PRL when getting to a new location.

C.

Configure less location checks using cellular location services,

D.

use the offices' Wi-Fi IP addresses as the geolocation mechanism.

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Questions 149

A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?

Options:

A.

Upgrade the thermal paste.

B.

Use a copper heat sink.

C.

Upgrade the CPU fan.

D.

Install liquid cooling.

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Questions 150

A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue?

Options:

A.

The memory

B.

The storage device

C.

The integrated keyboard

D.

The battery

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Questions 151

A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

Options:

A.

Empty imager drum

B.

Overheated system fuser

C.

Scratched scanner glass

D.

Third-party toner

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Questions 152

A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible I TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?

Options:

A.

1TB NVMe SSD

B.

1TB flash drive

C.

1TB SATA SSD

D.

1TB SAS

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Questions 153

A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?

Options:

A.

SMB

B.

PCL

C.

ADF

D.

SSH

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Questions 154

Which of the following frequency bands do 802.11b and 802.11g operate in?

Options:

A.

1GHz

B.

2.4GHz

C.

5GHz

D.

6GHz

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Questions 155

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

Options:

A.

Replacing the speakers

B.

Increasing the volume

C.

Enabling the audio device

D.

Updating the driver

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Questions 156

A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company’s wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional?

Options:

A.

Hotspot

B.

Near-field communication

C.

Ethernet tap

D.

Spectrum analyzer

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Questions 157

A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?

Options:

A.

Scan to email

B.

Server message block

C.

Secured prints

D.

Web services

E.

Printer share

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Questions 158

Auser is unable to perform contactless payments with a phone. Which of the following functions is MOST likely causing the issue?

Options:

A.

NFC

B.

Hotspot

C.

Bluetooth

D.

USB

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Questions 159

A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?

Options:

A.

The screen rotation is locked

B.

The screen protector on the tablet is damaged

C.

The touch-screen digitizer is malfunctioning

D.

The inverter is misconfigured

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Questions 160

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

Options:

A.

Reinstall the mouse drivers

B.

Use the Function key.

C.

Calibrate the digitizer

D.

Configure the mouse settings.

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Questions 161

A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?

Options:

A.

Install a splitter cable

B.

Install a discrete graphics card.

C.

use an HDMI switch.

D.

Implement a docking station.

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Questions 162

A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

Options:

A.

Increase the ECC memory timings in the BIOS.

B.

Upgrade to the latest DDR5 modules.

C.

Clear the temporary files on the workstation’s boot drive.

D.

Use a hypervisor to adjust the resource allocation.

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Questions 163

A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools v/ould BEST accomplish this task?

Options:

A.

Toner probe

B.

Wi-Fi analyzer

C.

Network tap

D.

Loopbackplug

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Questions 164

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

Options:

A.

Restart the Videoconference.

B.

Replace the laptop.

C.

Check the audio inputs.

D.

Try another microphone.

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Questions 165

A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?

Options:

A.

MaaS

B.

PaaS

C.

SaaS

D.

laaS

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Questions 166

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

Options:

A.

802.11a

B.

802.11ac

C.

802.11b

D.

802.11g

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Questions 167

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

Options:

A.

Enabling and configuring a 5GHz antenna

B.

Configuring separate IP ranges

C.

Enabling multiple SSIDs

D.

Configuring all devices with different channels

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Questions 168

A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?

Options:

A.

Write a knowledge base article in the ticketing software to expedite future Incidents.

B.

Submit a bug report to the developer of the application, along with the steps taken to resolve the Issue.

C.

Work with the developer to proactively collect the application logs to identify future errors of this type.

D.

Send an email communication to the company about the issue and the steps taken to resolve it.

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Questions 169

A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?

Options:

A.

Replace the RAM while the server is at a cool temperature

B.

Replace the RAM while the server is running

C.

Power down the server completely and then replace the RAM

D.

Verify that the OS supports hot swapping the RAM

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Questions 170

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

Options:

A.

Connect the printer with a USB cable rather than over the network.

B.

Install the appropriate printer drivers for the OS.

C.

Install the correct toner in the printer.

D.

Set the printer trays to allow duplex printing

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Questions 171

A technician receives a ticket that states a mobile payment device is having Issues with Its contactless payment feature. The device is not detecting payment options. Which of the following Is the MOST likely cause of the Issue?

Options:

A.

NFC

B.

Bluetooth

C.

Wi-Fi

D.

Lightning adapter

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Questions 172

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?

Options:

A.

Cable tester

B.

Crimper

C.

Punchdown tool

D.

Loopback plug

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Questions 173

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

Options:

A.

Use another brand of VGA lo DisplayPort adapter.

B.

Research the issue further and formulate a new hypothesis to test.

C.

Ask the user additional clarifying questions regarding the issue.

D.

Document the action taken and the outcome.

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Questions 174

A user that works is sales is reporting that the output on each page printed from a laser has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

Options:

A.

Change the paper weight setting.

B.

Replace the printer's fuser.

C.

Upgrade the printer firmware.

D.

Clean the toner drums and rollers

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Questions 175

A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

Options:

A.

Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.

B.

Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.

C.

Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

D.

Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

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Questions 176

Which of the following is the MAXIMUM power PoE+ provides?

Options:

A.

15.4W

B.

30W

C.

60W

D.

95W

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Questions 177

A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer. Which of the following should the technician do to remove the old filament and load the new one?

Options:

A.

Preheat the nozzle to melting temperature.

B.

Cut a sharp angle on the end of the strand.

C.

Push the filament along until resistance is felt.

D.

Withdraw the filament and remove the spool.

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Questions 178

Which of the following allows a switch to be divided into separate logical networks?

Options:

A.

VLAN

B.

SSL VPN

C.

NAT

D.

RADIUS

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Questions 179

The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?

Options:

A.

Fuser

B.

Waste container

C.

Roller

D.

Toner

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Questions 180

A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?

Options:

A.

The hard disk drivers have been corrupted

B.

The HDD cables need reseating.

C.

A RAID disk failed.

D.

The HDD has no free space.

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Questions 181

A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

Options:

A.

Use data recovery software to find and recover the hard drive information

B.

Access the BIOS and select to rebuild the degraded RAID array

C.

Boot into the BIOS and enable the TPM on the new motherboard.

D.

Return the replaced motherboard back to the computer

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Questions 182

A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?

Options:

A.

Physical cabling issues

B.

Burned-out bulb

C.

Display burn-in

D.

Incorrect data source

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Questions 183

A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

Options:

A.

Ensure thermal paste is being used on the CPU.

B.

Check to make sure that any video cards have auxiliary power cabling connected.

C.

Verify the header panel connector is properly connected.

D.

Spot-check that the I/O shield for the motherboard is properly installed.

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Questions 184

A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

Options:

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

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Questions 185

A client wants to connect an external keyboard to an Android tablet. Which of the following connection types are appropriate for this task? (Select TWO).

Options:

A.

DVI

B.

Infrared

C.

Lightning

D.

USB-C

E.

PS/2

F.

Bluetooth

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Questions 186

A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following Should the user confirm are available on the PC before making the purchase? (Select TWO).

Options:

A.

SATA

B.

M.2

C.

PCIe

D.

SAS

E.

SCSI

F.

DRAM

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Questions 187

Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?

Options:

A.

WAN

B.

VPN

C.

SSL

D.

DHCP

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Questions 188

Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?

Options:

A.

WAN

B.

PAN

C.

MAN

D.

SAN

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Questions 189

A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?

Options:

A.

DigitaMo-analog converter

B.

A/v switcher

C.

DisplayPort to HDMI adapter

D.

DVI to HDMI cable

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Questions 190

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

220-1101 Question 190

Which of the following steps in the troubleshooting process does this series of commands represent?

Options:

A.

Establish a theory.

B.

Verify full system functionality.

C.

Establish a plan of action.

D.

Identify the problem.

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Questions 191

Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

Options:

A.

DHCP

B.

LDAP

C.

UTM

D.

DNS

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Questions 192

A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?

Options:

A.

Wi-Fi analyzer

B.

Netstat

C.

Net use

D.

Traceroute

E.

Network tap

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Questions 193

Which of the following types of devices MOST often uses a Thunderbolt cable?

Options:

A.

Linux PC

B.

Android mobile

C.

Apple laptop

D.

Chromebook

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Questions 194

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Options:

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

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Questions 195

A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following Is the MOST likely cause?

Options:

A.

A foreign object Is stuck Inside the port

B.

The cable connection utilized the wrong orientation.

C.

The USB cable is physically damaged.

D.

The USB port belongs to a different form factor.

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Questions 196

The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?

Options:

A.

Grant all registered employees access to each machine.

B.

Restrict device access to only the user to whom the laptop is assigned.

C.

Limit device access to departments and guest users.

D.

Give each team member a USB drive that bypasses the reader to allow guest users lo log in.

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Questions 197

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

Options:

A.

HDMI

B.

Bluetooth

C.

USB

D.

Lightning

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Questions 198

A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

Options:

A.

Toner

B.

Punchdown

C.

Network tap

D.

Crimper

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Questions 199

A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.

No source found

The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

Options:

A.

Check the bulb on the projector and replace it with a new one.

B.

Check the display settings on the computer and set them to extend/duplicate.

C.

Replace the projector with another known-good one and try again.

D.

Replace the video card on the machine that is plugged in to the projector, as it has gone bad.

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Questions 200

A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

Options:

A.

Domain Name System

B.

Gateway

C.

Subnet

D.

IP address

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Questions 201

A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:

HDMI Blocked due to Copy Protection

Which of the following is the MOST likely cause of the error?

Options:

A.

The HDMI cannot carry the signal from the DVD to the projector.

B.

The user needs to switch from HDMI to a cable standard such as DisplayPort.

C.

The projector does not support the necessary HDCP protocol.

D.

The user needs to enable cony-protected sources in the projector's settings.

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Questions 202

A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?

Options:

A.

Virtual network

B.

Application virtualization

C.

Cross-platform virtualization

D.

Virtual sandbox

E.

Virtual desktop

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Questions 203

Which of the following is used to implement network security polices for an environment?

Options:

A.

Managed switch

B.

Repeater

C.

Firewall

D.

Gateway

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Questions 204

Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

Options:

A.

Load balancer

B.

Bridge

C.

Proxy server

D.

Switch

E.

Firewall

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Questions 205

A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?

Options:

A.

Grounded power supply

B.

Modular power supply

C.

220V power supply

D.

Redundant power supply

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Exam Code: 220-1101
Exam Name: CompTIA A+ Certification Exam: Core 1
Last Update: Jun 15, 2024
Questions: 684

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