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220-1202 CompTIA A+ Core 2 2025 Exam Questions and Answers

Questions 4

A user reports that after a recent software deployment to upgrade the Testing application, they can no longer use it. However, other employees can successfully

use the Testing program.

INSTRUCTIONS

Review the information in each tab to verify the results of the deployment and resolve

any issues discovered by selecting the:

· First command to resolve the issue

· Second command to resolve the issue

220-1202 Question 4

220-1202 Question 4

220-1202 Question 4

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Questions 5

You are configuring a home network for a customer. The customer has requested the ability to access a Windows PC remotely, and needs all chat and optional functions to work in their game console.

INSTRUCTIONS

Use the drop-down menus to complete the network configuration for the customer. Each option may only be used once, and not all options will be used.

Then, click the + sign to place each device in its appropriate location.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Wireless AP LAN

220-1202 Question 5

Firewall Screened Subnet

220-1202 Question 5

220-1202 Question 5

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Questions 6

Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

INSTRUCTIONS

Click on individual tickets to see the ticket details, and view applicable attachments to

determine the problem.

Select the appropriate issue from the 'Issue' drop-down menu. Then, select the most

efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper

command or verification to remediate or confirm your fix of the issue from the

'Verify/Resolve' drop-down menu.

220-1202 Question 6

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Questions 7

Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

INSTRUCTIONS

Click on individual tickets to see the ticket details, and view applicable attachments to

determine the problem.

Select the appropriate issue from the 'Issue' drop-down menu. Then, select the most

efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper

command or verification to remediate or confirm your fix of the issue from the

'Verify/Resolve' drop-down menu.

220-1202 Question 7

Options:

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Questions 8

Which of the following must be followed during incident response to ensure the collected evidence is properly handled and accounted for?

Options:

A.

Order of volatility for data

B.

Law enforcement notification procedures

C.

Data integrity best practices

D.

Chain of custody process

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Questions 9

A technician needs to change hibernation settings on a Windows computer via a batch file. Domain policies are unavailable. Which is the best method?

Options:

A.

Use Power Options in Control Panel

B.

Update the computer’s firmware

C.

Run gpupdate from command prompt

D.

Use the powercfg command in PowerShell

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Questions 10

A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists. Which of the following should the technician do next to mitigate this issue?

Options:

A.

Run the latest OS security updates.

B.

Map the network adapter to the new software.

C.

Update the network adapter's firmware.

D.

Delete hidden network adapters.

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Questions 11

A user is trying to install a preferred word processor on their work laptop, but the installation fails each time. Which of the following is most likely the cause of this failure?

Options:

A.

Full browser cache

B.

Slow internet speeds

C.

Incorrectly configured ACL

D.

Unformatted hard drive

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Questions 12

An end user is unable to access the intranet. A technician needs to confirm whether the Windows web server is online and functioning. Which of the following default remote access technologies would the technician most likely use to remotely connect to the server?

Options:

A.

SPICE

B.

VNC

C.

RDP

D.

SSH

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Questions 13

A user is trying to install a preferred word processor on their work laptop, but the installation fails each time. Which of the following is most likely the cause of this failure?

Options:

A.

Full browser cache

B.

Slow internet speeds

C.

Incorrectly configured ACL

D.

Unformatted hard drive

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Questions 14

A help desk technician recently installed an SSH client on a workstation in order to access remote servers. What does this enable?

Options:

A.

To utilize an SSO connection

B.

To securely establish a console session

C.

To encrypt and decrypt protected messages

D.

To facilitate device log reviews

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Questions 15

A senior administrator asks a help desk technician to run a set of commands on a remote network switch. After running the commands, the technician needs to collect the output and provide it to the administrator. Which of the following should the technician use to fulfill the administrator's request?

Options:

A.

RDP

B.

WinRM

C.

SSH

D.

VNC

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Questions 16

Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. What should the help desk management implement?

Options:

A.

Service-level agreements

B.

Call categories

C.

Standard operating procedures

D.

Knowledge base articles

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Questions 17

A Microsoft OS laptop user frequently forgets their password. Which alternative login method should a technician enable?

Options:

A.

Single sign-on

B.

Windows Hello

C.

BitLocker

D.

User Account Control

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Questions 18

A company would like to deploy baseline images to new computers as they are started up on the network. Which of the following boot processes should the company use for this task?

Options:

A.

ISO

B.

Secure

C.

USB

D.

PXE

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Questions 19

A technician is installing a cloud-based productivity suite and gets an error saying the installation is unavailable. What should be tried first?

Options:

A.

Reinstall the productivity suite

B.

Download an open-source alternative

C.

Check the license device limit

D.

Update the device OS

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Questions 20

An engineer notices that many websites prompt users to input login and payment details. The engineer wants to require the browser to encrypt communications. Which of the following best helps to protect sensitive data?

Options:

A.

Disabling all cookies

B.

Disabling JavaScript

C.

Enabling a pop-up blocker

D.

Enabling HTTPS-Only Mode

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Questions 21

A user receives a new personal computer but is unable to run an application. An error displays saying that .NET Framework 3.5 is required and not found. Which of the following actions is the best way to resolve this issue?

Options:

A.

Resolve the dependency through the 'Turn Windows features on or off' menu.

B.

Download the dependency via a third-party repository.

C.

Ignore the dependency and install the latest version 4 instead.

D.

Forward the trouble ticket to the SOC team because the issue poses a great security risk.

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Questions 22

Thousands of compromised machines are attempting to make fake purchases from an online store. Which of the following is taking place?

Options:

A.

Brute-force attack

B.

Spoofing

C.

DDoS

D.

SQL injection

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Questions 23

A user decides to switch to Windows from Linux and is trying to migrate data using an external USB hard disk. However, when the user connects the cable to the Windows machine, an error message appears stating the device must be formatted before it can be used. The hard disk works as expected when connected to the Linux machine. Which of the following should the user do to resolve this issue?

Options:

A.

Configure Windows firewall to allow data from Linux systems

B.

Replace the cable with Windows-supported hardware

C.

Apply a firmware update from the PC manufacturer

D.

Update the file allocation system to exFAT

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Questions 24

After a technician upgrades the RAM on a user's workstation, the system shows a “No boot device found” message. Which of the following is most likely the cause?

Options:

A.

The installation disk is not available

B.

The SATA HDD power cable is disconnected

C.

The drive needs to be reformatted

D.

The boot order needs to be changed

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Questions 25

A company wants to prevent unauthorized physical access to its mobile devices. Which of the following should the company do? (Select two).

Options:

A.

Disable built-in hotspots

B.

Configure VPN software

C.

Install an antivirus application

D.

Use PIN authentication

E.

Turn on location services

F.

Enable screen timeout

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Questions 26

Which of the following prevents forced entry into a building?

Options:

A.

PIV card

B.

Motion-activated lighting

C.

Video surveillance

D.

Bollard

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Questions 27

Which of the following commands is used to manage files in a Linux OS?

Options:

A.

robocopy

B.

curl

C.

xcopy

D.

cp

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Questions 28

Which of the following Microsoft Windows versions would most likely be installed on a server?

Options:

A.

Windows 10 Enterprise

B.

Windows 11 Pro

C.

Windows Server 2022

D.

Windows 22H2

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Questions 29

A Microsoft OS laptop user frequently forgets their password. Which alternative login method should a technician enable?

Options:

A.

Single sign-on

B.

Windows Hello

C.

BitLocker

D.

User Account Control

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Questions 30

A customer’s computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

Options:

A.

Escalate the issue to a senior team member and provide next steps to the customer.

B.

Dismiss the customer and reschedule another troubleshooting session at a later date.

C.

Interrupt the customer and express that troubleshooting support tickets can take time.

D.

Maintain a positive attitude and continue to ask questions regarding the scope of the issue.

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Questions 31

What is the next step a technician should take after completing malware cleanup?

Options:

A.

Perform a secondary antivirus scan

B.

Educate the end user

C.

Reimage the computer

D.

Review system logs

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Questions 32

A user logs in daily and cannot print a report. Help desk fixes it each day, but the issue recurs. What should be done so the issue doesn’t recur? (Select two)

Options:

A.

Set the print spooler to have no dependencies

B.

Set the print spooler recovery to take no action

C.

Start the printer extensions and notifications service

D.

Start the print spooler service

E.

Set the print spooler to Automatic

F.

Set the print spooler log-on to the user's account

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Questions 33

A user notices that their smartphone's data usage has increased significantly even when the device is not in use. The phone feels warm, and its battery drains quickly. Which of the following should the user do to address this issue?

Options:

A.

Check for malicious applications

B.

Disable the Wi-Fi and mobile networks

C.

Reset the device to its factory defaults

D.

Enable airplane mode temporarily

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Questions 34

A user cannot upload files to corporate servers from their mobile device when outside the office, but uploads work fine in-office. What should a technician do to determine the root cause?

Options:

A.

Check the data usage limit

B.

Enable airplane mode

C.

Verify the last device reboot

D.

Enable Bluetooth connectivity

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Questions 35

An end user wants to have a sales printer added to their computer. The printer is on the domain. Which of the following is the best method for the technician to add the printer?

Options:

A.

Go to the print server and select the printer name

B.

Connect the laptop to the printer via USB

C.

Connect to the printer via Bluetooth

D.

Go to Local Users and Groups to add the printer

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Questions 36

A user wants to dispose of a failed hard drive in a way that ensures the data is unrecoverable. Which of the following is the best at-home method?

Options:

A.

Standard formatting

B.

Low-level formatting

C.

Shredding

D.

Degaussing

E.

Drilling

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Questions 37

A technician needs to download and install a new web browser on a desktop. Which attribute should be used to verify the installer's authenticity?

Options:

A.

Date

B.

Hash

C.

Size

D.

Name

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Questions 38

Which of the following is used to apply corporate restrictions on an Apple device?

Options:

A.

App Store

B.

VPN configuration

C.

Apple ID

D.

Management profile

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Questions 39

Which of the following is found in an MSDS sheet for a battery backup?

Options:

A.

Installation instructions

B.

Emergency procedures

C.

Configuration steps

D.

Voltage specifications

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Exam Code: 220-1202
Exam Name: CompTIA A+ Core 2 2025 Exam
Last Update: Jan 30, 2026
Questions: 213

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