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500-443 Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Questions and Answers

Questions 4

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

Options:

A.

point to CUSP ig address

B.

point to CVP ip address

C.

point to IOS q/ws loopback address

D.

point to PG ip address

E.

point to AW/HDS/DDS ip address

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Questions 5

How is Mobile Agent implemented?

Options:

A.

Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B.

Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

C.

iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

D.

Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

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Questions 6

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

Options:

A.

It delivers this String via SIP invite to the Virtual Voice Browser.

B.

It defers this string via HTTPS to the Virtual Voice Browser.

C.

It delivers this string via HTTP to the Virtual Voice Browser.

D.

It does not deliver this information to wb.

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Questions 7

Which Routing Script logic helps to invoke the Post Call Survey successfully?

Options:

A.

If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.

B.

To offer the PCS for all incoming DNs. there is no need to explicitly set the variable in the Main script. It is set to n by default.

C.

If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.

D.

To offer the PCS for specific incoming DN's. the variable needs to be set in the Main script explicitly as n.

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Questions 8

What are two requirements for MTP configuration in Mobile Agent? (Choose two.)

Options:

A.

Hardware-based MTPs in Cisco IOS gateway is cost-efficient than software-based MTPS in Cisco IOS gateway

B.

Synchronization between servers and clients is needed.

C.

CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF.

D.

MTP resource is required to convert mobile agent out of band and CVP in-band signaling.

E.

Software-based MTPs using the Cisco IP Voice Media Streaming Application is supported.

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Questions 9

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

Options:

A.

Value List Collection Designer

B.

Agent Supervisor

C.

Report Designer

D.

Report Definition Designer

E.

Dashboard Designer

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Questions 10

What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

Options:

A.

Digital tone elements capture a single digit.

B.

Digits elements capture a single digit.

C.

Menu Elements capture a string of numerical digits.

D.

Menu Elements capture a single digit.

E.

Digits elements capture a string of numerical digits.

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Questions 11

What is the first step for CCE to dynamically allocate a label?

Options:

A.

The WB ermine service should be in Service.

B.

The Dialer should be configured.

C.

An agent needs to log in.

D.

CVP Call service needs to be restarted.

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Questions 12

Which two call transfers are supported in PCCE Deployments? (Choose two.)

Options:

A.

SRTP Refer

B.

Release VXML Trunk Transfer

C.

CCE Managed Transfer

D.

CUCM Destination Transfer

E.

SIP Refer

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Questions 13

What are two core components of PCCE? (Choose two.)

Options:

A.

CVP Call/VXML Server

B.

Agent PG A and B side

C.

Cisco ECE Services Server

D.

CVP Reporting Server

E.

Cisco ECE Web server

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Questions 14

What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

Options:

A.

2000

B.

2400

C.

2500

D.

4800

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Questions 15

What are two descriptions for JNDI? (Choose two.)

Options:

A.

a method for querying and updating data in a database

B.

designed to be independent of any specific directory service implementation so a variety of directories can be accessed

C.

a script that provides call routing!

D.

an API that defines how a client may access a database

E.

an API that provides naming and directory functionality to applications

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Questions 16

Where must a Dialed Number be mapped within CCE?

Options:

A.

Call Type, which in turn points to a scheduled Routing Script

B.

Precision queue

C.

Skill group

D.

Media Server

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Questions 17

What are two stock or customized views that are available for the CUIC reports? (Choose two.)

Options:

A.

HTML View

B.

XML View

C.

Gantt View

D.

Pie Chart View

E.

Bar Chart View

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Questions 18

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

Options:

A.

JNDI name (include the jdbc/ portion]

B.

CUCM Query

C.

SQL Query

D.

JNDI Context

E.

SQL Type (Insert, Update. Single. Multiple]

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Exam Code: 500-443
Exam Name: Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
Last Update: Jun 14, 2024
Questions: 60

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