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5V0-62.22 VMware Workspace ONE 21.X UEM Troubleshooting Specialist Questions and Answers

Questions 4

An administrator could not locate Hub Services settings page under an organization group and has asked why this problem is occurring Which statement describes the root cause of this problem'-'

Options:

A.

This organization group is not a Customer type OG.

B.

Unified Access Gateway has not been deployed for this OG.

C.

AirWatch Cloud Connector has not been installed for this OG.

D.

VMware Tunnel has not been configured under this OG.

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Questions 5

Refer to the exhibit.

A company has created a compliance policy with the following rules:

5V0-62.22 Question 5

Recently, the Android device was marked as non-compliant. The VMware Workspace ONE UGM administrator found that the Facebook application was installed on the device and that a passcode was not present. However, after the user removed the Facebook app and created a device passcode, the Android device still shows as non-compliant in the VMware Workspace ONE UEM console. Other devices within this organization all show as compliant.

Which two root causes could possibly cause this problem? (Choose two.)

Options:

A.

The device has not checked in with the Workspace ONE UEM tenant.

B.

The Policy Engine Service is not running

C.

The Interrogator Queue Service is not running.

D.

The Android device operating system version is lower than 8.0.0

E.

The device is not enrolled into Workspace ONE UEM.

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Questions 6

An administrator is having issues enrolling a new user's device into Workspace ONE UEM.

Which two log files can be reviewed to understand what may be the underlying issue for the enrollment error? (Choose two.)

Options:

A.

Enrollshortcut.log

B.

DeviceServicesLog. log

C.

WebLogFile. log

D.

Device Management log

E.

AWservicesJog

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Questions 7

Some users report they are unable to enroll their Android and iOS devices using their user account from the organization's Microsoft Active Directory, which is not publicly accessible The administrator needs to gather the log files for troubleshooting these issues with the organization's shared SaaS VMware Workspace ONE UEM tenant and Active Directory.

Which service does the organization's administrator have direct control over to enable verbose logging to troubleshoot this issue?

Options:

A.

The UAG (Unified Access Gateway) Edge service

B.

The AWCM (AirWatch Cloud Messaging) service

C.

The ACC (AirWatch Cloud Connector) service

D.

The DS (Device Services) service

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Questions 8

An organization wants to use the Content Gateway edge service of VMware Workspace ONI- UAG (Unified Access Gateway) so users of unmanaged Android and Apple iOS devices can access content on file servers on their internal network, using the VMware Workspace ONE Content application.

An administrator for the organization deployed a UAG appliance onto Microsoft Hyper-V for testing. In the UAG administrative web interface, the "Health Check" indicator for the Content Gateway edge service is red.

What is the most likely cause of this issue?

Options:

A.

The user’s devices must be managed by VMware Workspace ONE UEM to utilize Content Gateway

B.

The organization's Workspace ONE license does not include Content Gateway.

C.

The UAG appliance must be deployed to VMware vSphere.

D.

The Content Gateway certificate on the organization's UAG is invalid

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Questions 9

An organization wants to use the VMware Tunnel edge service of VMware Workspace ONF UAG (Unified Access Gateway) to allow an application on managed Android iOS and Windows devices to access server resources on their internal network.

An organization administrator configured the VMware Tunnel edge service on UAG and successfully completed the "Test Connection" in the UEM console. Windows and iOS device users can access server resources on the organization's internal network, but Android device users report that they are getting a "connection failed" error in the application.

What is the most likely cause of this issue?

Options:

A.

The Android application assignment is incorrectly set to "Managed" in UEM.

B.

The time is incorrect on the organization's Unified Access Gateway systems

C.

The VPN payload in the Android device profile is configured incorrectly in UEM

D.

The certificate expired on the organization's Unified Access Gateway systems

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Questions 10

After adding additional server traffic rules for runnel to proxy certain URLs, the sites/apps are still being proxied incorrectly. After a few hours, the configuration finally updates to the correct configuration. The administrator decides to review the communication path to ensure that UAGs can receive the most recent configuration updates.

Which communication path should be reviewed?

Options:

A.

Apl outbound to UAG

B.

UAG outbound to AWCM

C.

AWCM outbound to UAG

D.

UAG outbound to AP

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Questions 11

A few devices have stopped updating their last seen time within the console After testing with a device, the administrator notices the Intelligent Hub states AWCM is connected. The administrator decides to review the connection flow to determine the cause of the failure?

Which connection flow should be examined to gain this insight?

Options:

A.

Device Services connection to DB

B.

Device connection to Device Services

C.

Device Connection to Console Server

D.

AWCM connection to Device Services

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Questions 12

The following error is seen on the AirWatch Cloud Connector (ACC) logging:

5V0-62.22 Question 12

Which connectivity should be investigated to restore ACC functionality?

Options:

A.

From ACC to AWCM

B.

From the Active Directory Server to the ACC

C.

From AWCM to the Active Directory Server

D.

From the ACC to the Active Directory server

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Questions 13

After introducing an additional AWCM server (for a total of two), enrollments have periodically started to fail. While testing, the administrator notices that when https//awcm.awmdm com;2001/awcm/statistics?awcmsessionid—12345 is accessed, the user is consistently bounced between both AWCM nodes

Which misconfiguration would be causing this behavior?

Options:

A.

AWCM offloading is not property configured.

B.

AWCM Persistence is not correctly configured.

C.

WCM secure channel certificate is not installed.

D.

AWCM ports are not opened to the new AWCM server.

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Questions 14

A VMware Workspace ONE administrator is managing a fleet of console

Which step would assist in troubleshooting this problem?

Options:

A.

Network traffic tools to capture Android traffic

B.

xCode to extract the device debug log

C.

Android SDK and do a tcpdump

D.

Workspace ONE UEM Console Request Debug Log

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Questions 15

An administrator is getting reports that the profile status on multiple devices is not updating and need view the log which provides information about profile samples from the device. Which log should be viewed?

Options:

A.

On the Console Server. \Logs\Services\Devicequeue.log

B.

On the Console Server \Logs\Services\QueuingService.log

C.

On the Device Services Server \Logs\Services\lnterrogatorQueueService log

D.

On the Device Services Server \Logs\Services\Queuemanager_Iog

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Questions 16

After having no issues for an extended period of lime, an administrator begins to notice that iOS devices are no longer checking in Sending push notifications is also not showing on the devices.

Which iOS specific requirement should that administrator review?

Options:

A.

APNs certificate validity

B.

FCM certificate validity

C.

VMware Workspace ONE Scheduler Intervals

D.

AirWatch Cloud Messaging service

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Questions 17

Refer to the exhibit- An IT administrator tried to start a remote session using Workspace ONE Assist but received this request timeout error:

5V0-62.22 Question 17

What might be the root cause of this issue"?

Options:

A.

Workspace ONE Assist agent failed to connect to the Workspace ONE Assist server

B.

Workspace ONE Intelligent Hub failed to connect to the Workspace ONE Assist server

C.

The devices were connected remotely using the unattended mode in Workspace ONE Assist agent.

D.

The Administrator didn't have proper level of access to Workspace ONE Assist's features.

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Questions 18

An administrator has assigned a purchased application to a new group of EP devices and enabled device-based-licensing. However none of the assigned devices could install the application

Which statement describes the possible cause of this problem?

Options:

A.

VPP invites are not accepted

B.

Devices do not have Workspace ONE Hub installed

C.

App Store is hidden.

D.

VPP sToken has expired.

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Exam Code: 5V0-62.22
Exam Name: VMware Workspace ONE 21.X UEM Troubleshooting Specialist
Last Update: Apr 23, 2024
Questions: 60

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