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ADM-211 Administration Essentials for Experienced Admin Questions and Answers

Questions 4

A business process in which every U.S. based account should fall Into one of six different regions needs to be created. The account field should also be inherited by the Opportunity. How could this be accomplished?

Choose 2 answers.

Options:

A.

Validation Rule

B.

Workflow held Update

C.

Formula Field

D.

Assignment Rule

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Questions 5

You can package standard objects.

Options:

A.

True

B.

False

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Questions 6

Validation rules help in business process for

( Select two)

Options:

A.

Validating ranges

B.

Validating data types

C.

Validating Page Layouts

D.

Validating Buttons

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Questions 7

If you have an email campaign and a telemarketing campaign that both influenced the same opportunity, and you designated the email campaign as the primary campaign source, the campaign statistic s opportunities fields will be populated for the?

Options:

A.

Email Campaign

B.

Telemarketing Campaign

C.

Both Campaigns

D.

Blank

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Questions 8

What are some ways to back up your data?

Choose 3 answers.

Options:

A.

Data Loader (Export feature)

B.

Full data export or weekly data export

C.

Store your data locally

D.

Run Reports

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Questions 9

An administrator has created a time-based workflow that escalates a Lead record 10 days after it has been created if no updates have occurred. What is the best way for the developer to test that the new time based workflow rule is functioning?

Options:

A.

Create a new lead record: view the outbound messages queue

B.

Setup the developer for time-based workflow queue; create a new lead record; view the time-based workflow queue

C.

Create a new lead record; view the time

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Questions 10

On Sales force console if a user want to see more fields in Parent object mini layout while viewing Child Detail Page.

Options:

A.

Change Mini Page Layout

B.

Change Page Layout

C.

Change Console Layout

D.

Change Mini Console layout

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Questions 11

How can Tonya enforce that the Region field contains a value regardless of how the lead is created?

Options:

A.

Make the Region field universally required.

B.

Make the Region field required on the page layout.

C.

Create a validation rule on the Region Field.

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Questions 12

When configuring Customizable Forecasting, you can set which of t he following Fore cast Dates for determining which opportunities con tribute to the forecast?

Options:

A.

Opportunity Close Date Only

B.

Product D ate Only

C.

Schedule Date Only

D.

Commit Date

E.

Opportunity Close Date, Product Date, Schedule Date

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Questions 13

What actions occur before a request enters the first approval step?

Options:

A.

final approval actions

B.

final rejection actions

C.

Initial submission actions

D.

Step actions

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Questions 14

How can you measure adoptions beyond just logins?

Choose 3 answer.

Options:

A.

Decrease Login Session Timeouts

B.

Track how often users are using new features after training sessions,

C.

Run spot checks on Data

D.

Track training sessions in SFDC

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Questions 15

What metadata components cannot be deployed to another organization using change sets?

(Select all that apply)

Options:

A.

Approval processes

B.

Custom fields

C.

Page layouts

D.

Assignment rules

E.

Role hierarchy

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Questions 16

Which is the part of Force.com platform.

Choose 2

Options:

A.

Force.com IDE

B.

Sandbox

C.

Metadata API

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Questions 17

What are included in Force.com platform?

Choose 3

Options:

A.

Ideas

B.

App exchange

C.

Ul

D.

Global Trusted infrastructure

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Questions 18

Which are not a capability of a delegated administrator?

Options:

A.

Create/ edit users and reset passwords

B.

Create custom fields

C.

Create default sales teams

D.

Create personal groups for users

E.

Create Custom Objects

F.

Assign users to specified profiles

G.

Login as a use r who has granted login access

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Questions 19

What triggers the Big Deal alert?

Select all that apply: Choose 2

Options:

A.

Opportunity Amount

B.

Closing Date

C.

Sales process stage

D.

Probability Threshold

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Questions 20

By Custom button what all you can call?

Options:

A.

VF Controller

B.

Apex Trigger

C.

Apex Class

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Questions 21

A company called Universal Containers would like to track bugs within Sales force. The company needs to track the bug's severity and type as well as its status and description. Bugs should be related to Cases, but the bug's owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?

Options:

A.

Create a section on the case page layout

B.

Create a field on cases

C.

Create a custom object for bugs and relate it to cases

D.

Create a relationship between the standard bug object and the standard case object

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Questions 22

Ideas can be used in the self service portal.

Options:

A.

True

B.

False

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Questions 23

Choose the correct answer:

S-Controls are the__________ (code that can execute) for various__________(objects that fire events)in the system, such as standard or custom buttons, custom links, inline s-controls, and web tabs.

Options:

A.

Hooks, Targets

B.

Targets, Hooks

C.

HTML, Snippets

D.

Snippets, HTML

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Questions 24

If you are granted access to a record through manual sharing or sharing rules, you can share the record to someone else

Options:

A.

True

B.

False

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Questions 25

File attachments count towards the overall data storage limit.

Options:

A.

True

B.

False

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Questions 26

Apex is client-side

Options:

A.

True

B.

False

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Questions 27

How many characters can a formula field contain?

Select all that apply:

Options:

A.

200

B.

500

C.

1000

D.

3900

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Questions 28

Describe some feedback mechanisms that can help drive "relentless incrementalism":

Options:

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Questions 29

Describe the differences between Visual force and s-controls?

Options:

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Questions 30

How would an administrator quickly check field accessibility?

Options:

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Questions 31

Describe the use cases for Delegated Administration

Options:

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Questions 32

List 6 pieces of functionality that Sales force recommends deploying when implementing localization.

Options:

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Questions 33

When add Time Trigger button is disabled {OR When we cannot add Time Trigger in Workflow)?

Choose 3

Options:

A.

Every time Record is create d or updated

B.

When Workflow is Active

C.

When Workflow is Inactive

D.

When workflow is Inactive but there is pending action in Queue

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Questions 34

What can be Alert used for Workflow?

Options:

A.

Task Assigning to specific user

B.

Field Update

C.

Opportunity Time Based Escalation

D.

Opportunity Field Update

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Questions 35

What is the sequence of Workflow action?

Options:

A.

Don't remember wrong options

B.

Field Update. Task, Email, Outbound Message

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Questions 36

What are the symptoms of a sharing model that is too private?

Select all that apply.

Options:

A.

Lots of duplicate records.

B.

Users always have to manually share records.

C.

There are a large number of sharing rules in the organization

D.

Administrators have a lot of requests for more record access E) Only A, C, and D

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Questions 37

When should you consider the System Debug Log?

Choose 3 answers.

Options:

A.

Workflow Rules

B.

Custom Formula Fields

C.

Assignment Rules

D.

Escalation Rules

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Questions 38

How do you take away a user's ability to run reports while allowing them to view the report?

Options:

A.

Remove the "Run Reports" or "Create and Customize Reports" from their profile.

B.

Adding "Cannot Run Reports" or "Cannot Create and Customize Reports to their profile.

C.

Adding "Manage User" permissions to their profile.

D.

Remove " View All Data" permission from their profile.

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Questions 39

Why might it be necessary to override buttons that you remove from the page layout?

Options:

A.

To preserve screen real estate

B.

Buttons can't be removed

C.

To prevent users from using hot keys or keyboard shortcuts to access the function of the button

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Questions 40

When a new feature is considered to be in Developer Preview before it is officially released it means that it is available.

Options:

A.

in Developer Edition orgs.

B.

for salesforce.com partners only.

C.

for users with the "Developer" permissions

D.

for users who activate the feature b y calling saIesforce.com support

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Questions 41

When should you use APEX to solve a business problem?

Choose 2 answers.

Options:

A.

When attaching business logic to a web event

B.

When attaching business logic to a data event

C.

When processing one record at a time

D.

When processing multiple records at a time

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Questions 42

What are three types of S-Controls?

Choose 3 answers.

Options:

A.

FTTP

B.

HTML

C.

SNIPPET

D.

URL

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Questions 43

The Schema Extract tool is supported by Sales force.

Options:

A.

True

B.

False

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Questions 44

Duplicate records are more commonly found when using a public sharing model?

Options:

A.

True

B.

False

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Questions 45

How do admins enable users to view tags?

Select all that apply:

Options:

A.

Enable Private Tags

B.

Enable Public Tags

C.

Add Tags to page layouts

D.

All of the above

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Questions 46

Inline s-controls are hooks for s-controls

Options:

A.

True

B.

False

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Questions 47

Validation rules are executed for fields that arc stored in the object but not part of the displayed page layout.

Options:

A.

True

B.

False

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Questions 48

A company currently uses the standard Sales force product and price hook objects. Is it possible for this company to publish product and price hook information to its corporate Web site so customers in different regions sec the correct product catalog with prices in the local currency?

Options:

A.

Yes, with the Customer portal.

B.

No, it is not possible to present multicurrency data.

C.

Yes, by building a custom integration following the X-to-Web design pattern.

D.

No, it is not possible to present data stored in standard objects other than cases and solutions to a Web site.

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Questions 49

S-Controls are only triggered through the user interface

Options:

A.

True

B.

False

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Questions 50

Describe some features within web services.

Options:

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Questions 51

In Sales force Territory* Management, a territory hierarchy is different from a role hierarchy in that it...

Options:

A.

grants login access to all users in a territory.

B.

supports assigning users to multiple territories.

C.

automatically assigns users to sales teams in the territory.

D.

gives users in a territory full edit access to all accounts in that territory.

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Questions 52

Describe the properties and considerations for Master Detail Relationship records/fields.

Options:

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Questions 53

List"clicks" and "code" options at the 'Business Logic' level.

Options:

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Questions 54

Describe some ways you can proactively make sure quality data is entered into the system.

Options:

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Questions 55

S-Controls are only triggered through the user interface.

Options:

A.

True

B.

False

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Questions 56

All of the following tools assist in auditing EXCEPT:

Options:

A.

Reports

B.

Field History

C.

Setup Audit Trail

D.

Page Layout

E.

Dream factory Snapshot

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Questions 57

Describe the difference between a lookup and a master-detail relationship?

Options:

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Questions 58

How many fields can you track per object using Field History Tracking?

Options:

A.

5

B.

20

C.

50

D.

Unlimited

E.

None of the above

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Questions 59

When should you consider System Debug Log?

Options:

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Questions 60

When locking users out of the system for maintenance, what is a key tiling to remember?

Options:

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Questions 61

What are the recommended steps to protect Sales force users from security concerns such as phishing?

Options:

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Questions 62

Where are custom buttons NOT available?

Options:

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Questions 63

What are some drawbacks to S-Controls?

Select All that apply:

Options:

A.

S-controls are client-side code, so can slow-down the UI

B.

Not always cross-browser compatible

C.

SFDC does not support the code

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Questions 64

What causes irreversible changes to data via UI?

Options:

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Questions 65

Which are examples of dirty data?

Options:

A.

Duplicate Records

B.

Spelling/punctuation mistakes

C.

Incomplete records

D.

Free text spelling errors

E.

All of the above

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Questions 66

What arc the benefits of Apex versus other applications?

Select all that apply:

Options:

A.

Runs Natively on SFDC servers

B.

Faster than non-server code

C.

Supported by SFDC

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Questions 67

What are some examples of Web-to-X usage of SFDC?

Options:

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Questions 68

What is the one-stop-shop for information about a new release?

Options:

A.

Gartner News Source

B.

Forbes Innovation Magazine

C.

Salesforce.com community

D.

Partner Portal

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Questions 69

What are the types of items measured by the Sales force Labs Adoption Dashboards?

Select all that apply:

Options:

A.

User logins

B.

Closed won opportunities

C.

Call activity

D.

Data quality

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Questions 70

When should you consider Opportunity Big Deal Alerts?

Options:

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Questions 71

What are some recommended optional installs from the App Exchange for general implementations?

Select all that apply:

Options:

A.

User Adoption Dashboard

B.

Hotkeys

C.

Mass Delete

D.

All of the above

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Questions 72

What happens to the record you specify as the loser during a merge?

Options:

A.

The record will go to the recycle him for 30 days.

B.

The record will be immediately deleted

C.

The record will be stored in a hidden object called "merge data"

D.

The record will be stored on the winning record so you can see the audit history

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Questions 73

What is an S-Control?

Options:

A.

A custom field that has dependent states

B.

A custom web page not hosted by SFDC

C.

Another name for a roll up summary'

D.

None of the above

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Questions 74

What skill set is required to work with outbound messages?

API? or Apex?

Options:

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Questions 75

What arc the benefits of using Visual force pages over S controls?

Options:

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Questions 76

What are the4 steps in authenticating users when they log into Sales force?

Options:

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Questions 77

What programming skill sets are required to implement Apex triggers?

Select all that apply:

Options:

A.

AJAX

B.

Object-oriented programmer

C.

HTML

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Questions 78

What arc the ways you can solve a time-based email alert?

Select all that apply:

Options:

A.

Task

B.

Workflow

C.

Escalation

D.

Trigger

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Questions 79

What is the major difference between Apex and other programming languages?

Select all that apply:

Options:

A.

It is the oldest Programming language

B.

It runs in the client's web browser

C.

It runs natively on SI'DC Servers

D.

It is much faster than other languages

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Questions 80

What arc the two questions that you should ask yourself when trying to decide how to set

Organization Wide Default permissionsfor an object?

Select all that apply:

Options:

A.

Who is the most restricted user?

B.

Are there objects that should not he viewed/edited by a user?

C.

How often will users change roles?

D.

Who is the least restricted user?

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Questions 81

What can the Schema Extract Tool provide the administrator prior to loading data into Sales force?

Select all that apply:

Options:

A.

All fields on a given object

B.

Field data types

C.

Location of data on the storage pod

D.

Determine order of data load

E.

Number of records containing data per field

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Questions 82

Which of the following is not a characteristic of web applications or web controls?

Options:

A.

Runs on a customer-hosted web server

B.

Runs on SFDC web server

C.

Has a custom VI (gcncrallyASP.NET or JSP),

D.

Uses the Forcc.com API to read or modify SFDC data,

E.

Are generally used for highly customized UI or business logic functionality that cannot be accommodated bys-controls.

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Questions 83

What are some metadata attributes that are provided by the Force.com Explorer regarding fields?

Whether a field is Select all that apply:

Options:

A.

Creatable

B.

Updatable

C.

Nullable

D.

Readable

E.

Delete-able

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Questions 84

What are the 5 main places you can go to receive support for Apex?

Options:

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Questions 85

What are some of the training options available to Sales force Administrators/ implementors?

Options:

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Questions 86

What considerations arc there in Workflow trigger order?

Options:

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Questions 87

When would you use a web application or web control?

Options:

A.

When you have a visual force page

B.

When you have a master detail roll-up summary field

C.

When you are integrating with an external system

D.

When you have highly customized UI or business logic functionality that cannot be accommodated by s-controls.

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Questions 88

What should system admin do while changing wide default sharing model?

Choose 2 answer

Options:

A.

Export all data using data loader

B.

Define a lockout period

C.

Send email to all employees

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Questions 89

Which deployment tools allow you to manage changes in a source-code control system?

(Select all that apply)

Options:

A.

Change sets

B.

Force.com IDE

C.

Force.com Migration Tool

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Questions 90

What is the minimum permission required for a user to be approver of any record?

Options:

A.

Read only permission on Object

B.

Modify All permission on profile

C.

View All permission on profile

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Questions 91

Options:

A.

Which tools can be use to reduce the number of existing duplicate records?

B.

Merge Wizard

C.

Dashboard Pack

D.

App Exchange solutions

E.

Apex Trigger

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Questions 92

Universal Containers like to track Application Bugs within Sales force . The company needs to track the bug's severity, type, status and description. Bugs should be related to Cases, but owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?

Options:

A.

Create a section on the case page layout

B.

Create a field on cases

C.

Create a custom object for bugs and relate it to cases

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Questions 93

What system admin should not do while setting up the Login hours for any profile?

Options:

A.

Do not add system admin to that profile

B.

Don't remember wrong options

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Questions 94

What is not supported by Content?

Options:

A.

Custom Field

B.

Custom Page layout

C.

Validation

D.

Workflow

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Questions 95

Universal container wants once a Stage of Opportunity is set to Analysis, in 2 days stage should be flagged as red and notification mall should be sent to CEO. What should be done?

Options:

A.

Create a validation rule to stop editing stage after 2 days

B.

Create a Workflow Approval Process to mark stage red

C.

Create a formula field to stop editing after 2 days

D.

Create a workflow time trigger to send an email to CEO after 2 days

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Questions 96

What is true about cross object formula fields?

(Select 2)

Options:

A.

Fields on Parent can be referred

B.

Fields on Grand Parent can be referred

C.

Fields on Parent can be referred only using lookup

D.

Fields on Grand Parent can only be referred using Master Details

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Questions 97

Universal Containers require an approval process on Campaigns where campaigns required approving by Area managers. Once the Campaign submitted for approval which of the following is true?

Options:

A.

User can update actual cost in campaign after it is submitted for approval.

B.

User can add campaign members after submitted for approval.

C.

Record is lock for editing and none of above option a and b are possible.

D.

None of above.

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Questions 98

The IT organization at Universal Containers wants to install a specific version of Force.com Connect Offline on all employee machines and periodically monitor which version of the product employees are using. How can they do this?

Choose 2 answers

Options:

A.

This is not possible. Force.com Connect Offline must be installed by each Sales force user.

B.

Administrators in IT can see which version of Force.com Connect Offline that each user has by looking at the user role.

C.

Administrators in IT can monitor the version of Force.com Connect Offline that each user has by looking at the user login history.

D.

Windows Network Administrators can install Force.com Connect Off line on several machines at once using the MSI package available under Setup > Desktop Integration > Connect Offline.

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Questions 99

An Administrator would like to find out if a former employee has misused company data in Sales force prior to leaving the company. Which method should be used to verify the employee's activity in Sales force?

Options:

A.

Log analysis

B.

Setup audit trail

C.

Download full login hi story

D.

Create a customer report for users.

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Questions 100

Which of the following functions may be use to optimize the size of a Formula field?

Choose 2 answers

Options:

A.

ISPICKVAL function

B.

Case function

C.

Contains function

D.

ISNUMBER function

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Questions 101

When using Sales force Territory Management, Accounts and Users can be in multiple territories, but an Opportunity can only be associated with a single territory. How is an Opportunity assigned to a territory?

Options:

A.

To the territory of the user who is a forecast user

B.

To the account's original territory upon initialization

C.

To the territory of t he user that owns the related account

D.

By the intersection of the user's territory and the account territory

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Questions 102

Can Ideas be used in the Self-Service Portal?

Options:

A.

Yes - They can also be used in Customer and Partner Portals

B.

No - They can only be used in Customer and Partner Portals

C.

No - Ideas cannot be used in any portals

D.

Yes - Only if the portal has a custom manager custom profile associated to them.

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Questions 103

Which permission must a user have to trace in real-time using the system log?

Options:

A.

"View All Data" permission

B.

"Manage Users" permission

C.

Manage Call Center" permission

D.

"View Encrypted Data" permission

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Questions 104

What are some symptoms of a sharing model that is too public?

Choose 2 answers.

Options:

A.

Dirty Data

B.

Lots of Duplicate Records

C.

Data has been stolen

D.

There are a large number of sharing rules in the organization.

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Questions 105

What is an example of Web-to-X usage?

Options:

A.

Candidates apply to a position directly on a website and their information is stored in Sales force.

B.

You can update your Company's website from Sales force

C.

You can schedule data updates from your website to Sales force.

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Questions 106

Why is the "My" versus “All' ' reporting critical to successful global adoption?

Options:

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Questions 107

The customer support manager needs to create and edit users that are in a subordinate role. One way to accomplish this is by...

Options:

A.

granting login access to the customer support manager

B.

placing the customer support manager in a super user position

C.

giving delegated administrative rights to the customer support manager

D.

creating a sharing rule whereby the customer support manager has edit access to all user records

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Questions 108

Which process CANNOT be automated in Sales force by a system administrator?

Options:

A.

Deleting: when any record needs to be removed from the system

B.

Updating, when information needs to dynamically change

C.

Routing: when someone needs to take ownership of an issue

D.

Integrating: when information needs to be passed to a different system

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Questions 109

Why is it important to allow regions to choose their field labels and pick list values?

Options:

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Questions 110

What is Data Enrichment?

Options:

A.

Improving Existing data by linking additional data services.

B.

Systematic collection or organization and analysis of data

C.

Creating format consistency, removing bad data and consolidating resources.

D.

Identifying and merging duplicate records.

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Questions 111

What is Data Cleansing?

Options:

A.

Improving existing data by linked additional data services

B.

Systematic Collection or organization and analysis of data.

C.

Creating format consistency removing bad data and consolidating resources

D.

Identifying and merging duplicate records.

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Questions 112

From which location can an administrator author APEX?

Choose 3 answers.

Options:

A.

Sandbox org

B.

Productions org

C.

Profile user interface

D.

Force.com IDE

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Questions 113

Which component is part of the Force.com platform?

Choose 3 answers.

Options:

A.

Force.com IDE

B.

Sandbox

C.

Metadata API

D.

Workflow process

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Exam Code: ADM-211
Exam Name: Administration Essentials for Experienced Admin
Last Update: Apr 30, 2026
Questions: 379

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