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Apple-Device-Support Apple Device Support Exam (SUP-2025) Questions and Answers

Questions 4

Which type of account does an organization create for a user in Apple Business Manager or Apple School Manager?

Options:

A.

Personal Apple Account

B.

Secure Apple Account

C.

Managed Apple Account

D.

Business Apple Account

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Questions 5

What should you do to run system diagnostics on Mac?

Options:

A.

In Activity Monitor, go to View > Run System Diagnostics.

B.

In Console, go to View > Run System Diagnostics.

C.

In Feedback Assistant, choose System Diagnostics from the pop-up menu.

D.

In Diagnostic Reporter, choose System Diagnostics from the pop-up menu.

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Questions 6

What does the screen with a folder and question mark indicate?

Options:

A.

The Mac doesn’t contain a working version of macOS.

B.

Apple servers can’t verify the macOS version.

C.

The Mac couldn’t start up from macOS Recovery over the internet.

D.

The startup disk is encrypted.

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Questions 7

A user connected their Mac to an airport lounge’s Wi-Fi, but they dismissed the sign-in dialog. They can’t use the internet. Which steps should you tell them to complete so they can use the internet?

Options:

A.

Open captive.apple.com in a browser to bring up the dialog.

B.

Ask the MDM administrator to provide a Wi-Fi profile for the airport lounge’s Wi-Fi.

C.

Go to System Settings > Wi-Fi, click Details, then turn off “Limit IP address tracking”.

D.

Go to System Settings > Wi-Fi, click Details, then set “Private Wi-Fi address” to Fixed.

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Questions 8

Which wireless authentication method allows a Mac to use digital certificates to authenticate to secure wireless networks?

Options:

A.

WPA3 Enterprise

B.

WPA Personal

C.

WPA3 Personal

D.

WPA3 Transitional

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Questions 9

Which feature requires apps to ask permission before they collect data about your activity across other apps and websites?

Options:

A.

App Tracking Transparency

B.

Safety Check

C.

Sensitive Content Warning

D.

Private Browsing

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Questions 10

Where in System Settings can you review configuration profiles?

Options:

A.

Control Center > VPN

B.

Privacy & Security > App Management

C.

Users & Groups > Network Account Server

D.

General > Device Management

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Questions 11

Which two Continuity features work when a user is signed in with different Apple Accounts on two devices? (Select two.)

Options:

A.

Handoff

B.

AirDrop

C.

AirPlay to Mac

D.

Sidecar

E.

Auto Unlock

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Questions 12

What could be a reason you can’t update your compatible iPad to the latest iPadOS?

Options:

A.

Your iPad is connected to cellular only.

B.

Your iPad battery level is lower than 50 percent.

C.

Your iPad doesn’t have enough available storage space.

D.

The Apple Account used to update to the latest iPadOS doesn’t have iPadOS in Purchase History.

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Questions 13

A user is experiencing network issues on their Mac. The network administrator requests that you send them a network report. Which Mac app should you use to give the network administrator a network report?

Options:

A.

Console

B.

Network Utility

C.

Wireless Diagnostics

D.

Wi-Fi Utility

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Questions 14

A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed. What is the most likely explanation?

Options:

A.

Game Mode is active.

B.

Mouse Keys is active.

C.

The keyboard needs replacement.

D.

Sticky Keys is active.

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Questions 15

A user reports that their USB storage device isn’t appearing in the Finder. The storage device also isn’t appearing in Disk Utility. Where can you verify that the storage device is connected?

Options:

A.

System Information > Hardware > Volumes

B.

System Information > Hardware > USB

C.

System Settings > General > Storage

D.

System Settings > General > Device Management

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Questions 16

How does a private Wi-Fi address help keep your privacy?

Options:

A.

It requires that applications request access before being allowed to send traffic on the network.

B.

It generates a new MAC address for each network you connect to.

C.

It prohibits non-App Store applications from providing location-based suggestions.

D.

It restricts MAC addresses to prevent unauthorized devices from connecting to your network.

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Questions 17

Why are passkeys more secure than passwords?

Options:

A.

They generate a unique shared secret for every account on the device.

B.

They work on Apple devices only.

C.

They use XProtect to create signed certificates in iCloud Keychain.

D.

They are less vulnerable to phishing.

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Questions 18

Which Console report details events while macOS is being used?

Options:

A.

Crash Reports

B.

Diagnostic Reports

C.

Spin Reports

D.

system.log file

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Questions 19

Where in Settings can you review configuration profiles?

Options:

A.

General > Privacy & Security

B.

Profiles > Remote Management

C.

General > VPN & Device Management

D.

Privacy & Security > Profiles

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Questions 20

How do you limit access to your location in “Precise Location Access” for certain apps on your iPad?

Options:

A.

Go to Settings > General > Location Services, then edit the settings for each app.

B.

Open each app and edit the Location Access settings.

C.

Delete and reinstall the app.

D.

Go to Settings > Privacy & Security > Location Services, then edit settings for each app.

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Questions 21

Where in System Settings can you remove manual DNS entries for an Ethernet connection on a Mac Studio?

Options:

A.

Network > DNS Management

B.

Ethernet > Advanced

C.

Network > Ethernet > Restore Defaults

D.

Network > Ethernet > Details

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Questions 22

Safari profiles aren’t syncing between a user’s Mac and iPhone. What should you verify on the user’s devices to resolve this issue?

Options:

A.

Profile syncing is turned on for the Apple Account.

B.

Safari extensions are turned on in the iCloud section of Apple Account settings.

C.

Safari is turned on in the iCloud section of Apple Account settings.

D.

Private Relay is turned on in the iCloud section of Apple Account settings.

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Questions 23

Which of these is a Continuity feature?

Options:

A.

iCloud Keychain

B.

Notifications

C.

Universal Clipboard

D.

Siri

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Questions 24

Which feature is available for Managed Apple Accounts but not for personal Apple Accounts?

Options:

A.

Access to the Appleseed for IT beta program

B.

Security Key Rotation

C.

Managed iCloud Keychain

D.

Managed and verified two-factor authentication

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Questions 25

Which two of these conditions are required to automatically sync Safari profiles between devices? (Select two.)

Options:

A.

Devices use complex passwords.

B.

Devices are signed in with the same Apple Account.

C.

Safari is turned on in the iCloud section of Apple Account settings.

D.

Private Browsing is turned off.

E.

“Website tracking: Prevent cross-site tracking” is turned on.

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Questions 26

A managed iPhone doesn’t offer the latest operating system in Settings > General > Software Update. Which two reasons could be the cause? (Select two.)

Options:

A.

Apple is no longer signing the version of iOS installed on their iPhone.

B.

VPN or proxy connections are preventing the iPhone from contacting the update servers.

C.

A time-based deferral is set on the iPhone.

D.

They must back up their iPhone before they can upgrade it.

E.

Their iPhone isn’t fully charged.

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Questions 27

Which of these actions should you take if an alert appears after you install a system extension?

Options:

A.

Open System Information to notarize the extension.

B.

Contact the developer for extension support.

C.

Use Migration Assistant to update the extension to be compatible with the current version of macOS.

D.

Start up the Mac in safe mode, and reinstall the extension.

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Questions 28

Several managed apps used for work collaboration disappeared from a user-owned iPhone. Which user action would cause this?

Options:

A.

Resetting network settings

B.

Unenrolling from the organization’s MDM solution

C.

Releasing the device from Apple Business Manager

D.

Signing out of their personal Apple Account

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Questions 29

Which are two requirements to sync Safari profiles automatically between devices? (Select two.)

Options:

A.

Two-factor authentication

B.

Contact Key Verification

C.

Safari turned on in the iCloud section of Apple Account settings

D.

Devices with the same Sign-In & Security settings

E.

Devices signed in using the same Apple Account

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Questions 30

Which type of information can you review in System Information?

Options:

A.

Analytics data that was sent to Apple

B.

Results after running System Diagnostics

C.

Results after running Apple Diagnostics

D.

Results from Crash Reports

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Questions 31

What command gives you the ability to set, change, and reset privacy permissions for a single app or all apps?

Options:

A.

tccutil

B.

dscl

C.

ifconfig

D.

Sysadminctl

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Questions 32

Your MDM administrator set a Recovery Lock on your supervised MacBook Pro. What additional steps must you complete to start your MacBook Pro in macOS Recovery?

Options:

A.

Enter the Recovery Lock password in System Settings > General > Startup Disk, then restart.

B.

Take the Mac to an Apple Authorized Service Provider with proof of purchase.

C.

When prompted, enter the recoveryOS password.

D.

When prompted, enter the Bypass Key.

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Questions 33

Two active network interfaces are on your Mac. You want to use Safari to browse the internet. Which network interface will your Mac use?

Options:

A.

The one that’s first in the service order.

B.

The one with the lowest MTU.

C.

The one with the fastest bandwidth.

D.

The one with the highest security.

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Questions 34

A user migrated to their new iPhone using a Mac backup of their old iPhone. The user reports their Health and Activity data is missing. Why is the Health and Activity data missing?

Options:

A.

The user deselected Health and Activity data when they backed up their iPhone.

B.

Health and Activity data isn’t backed up when backing up to a computer.

C.

The user restored from an unencrypted backup.

D.

The user deselected Health and Activity data when they restored their backup.

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Questions 35

You try to start a Mac in macOS Recovery. The Mac has FileVault turned on. Which additional step or steps must you complete to access macOS Recovery?

Options:

A.

Mount the volume in Disk Utility, and enter the administrator password.

B.

Select an administrator, then provide the account password.

C.

Enter the administrator’s six-digit MFA code after it arrives.

D.

Enter the administrator’s Recovery Lock password.

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Questions 36

What's the first action you should try when an app is unresponsive?

Options:

A.

Contact the developer

B.

Force the app to quit and reopen it

C.

Update iOS or iPadOS

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Questions 37

You are using Apple Configurator for Mac to restore an iPad backup and notice that the restore process is taking longer than you expect. Which menu option should you choose to see current activity in Apple Configurator?

Options:

A.

View > Activity

B.

View > Show Status Bar

C.

Actions > Open Activity

D.

Window > Activity

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Questions 38

Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading.

Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?

Options:

A.

Display Zoom

B.

True Tone

C.

ColorSync

D.

Reference Mode

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Questions 39

Which four storage formats can the Files app read and write to on iPhone and iPad devices?

Options:

A.

MS-DOS (FAT)

B.

Mac OS Extended (HFS+)

C.

NTFS

D.

APFS

E.

ExFAT

F.

ZFS

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Questions 40

How do you reset the printing system from Printers & Scanners settings on a Mac?

Options:

A.

Control-click the printer, then choose Reset Printing System from the shortcut menu.

B.

Choose Printer Setup Utility > Reset printing system.

C.

Select all items, move them to the Trash, and refresh the screen.

D.

Select all the printers in the Printers list, then click Delete (-).

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Questions 41

Select the setting in the sidebar that you should you use to copy the password of a known Wi-Fi network.

Apple-Device-Support Question 41

Options:

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Questions 42

Select two.

What methods can you use to lock notes in the Notes app?

Options:

A.

Custom Notes Password

B.

PIN

C.

Apple ID password

D.

Mac Login Password

E.

Face ID

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Questions 43

Which macOS Recovery feature is available ONLY on Mac computers with Apple silicon from the macOS Recovery Utilities menu in macOS?

Options:

A.

Recovery diagnostics

B.

Recovery log

C.

Share disk

D.

Startup Security Utility

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Questions 44

What enables applications to be run on Apple silicon macs that were originally built for intel based macs?

Options:

A.

Xcode

B.

Rhapsody

C.

Universal Binary

D.

Rosetta 2

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Questions 45

Scenario

You configured a VPN server that supports the L2TP over IPSec protocol. You would like to add the VPN configuration to your Mac.

Which action menu option should you use to manually configure VPN in Network settings?

Options:

A.

Add Service

B.

Manage Virtual Interfaces

C.

Set Service Order

D.

Add VPN Configuration

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Questions 46

What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?

Options:

A.

The password hasn't been updated in the last 90 days.

B.

The password is reused on another website.

C.

The password appeared in a data leak.

D.

It's a commonly used password or it's easily guessed.

E.

You have multiple or duplicate passwords listed for the website.

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Questions 47

Use this image to answer the question.

Which iPad model is compatible with Apple Pencil (2nd generation)?

A)

Apple-Device-Support Question 47

B)

Apple-Device-Support Question 47

C)

Apple-Device-Support Question 47

D)

Apple-Device-Support Question 47

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 48

Use this image to answer the question.

Apple-Device-Support Question 48

What should you do if you forgot your passcode and your iPhone is disabled?

Options:

A.

Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.

B.

Force shutdown your iPhone and wait 10 seconds, then turn it back on.

C.

Wait until the Forgot Passcode? message appears, then follow the instructions.

D.

Connect your iPhone to your Mac, then use Apple Configurator to revive the device.

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Questions 49

Which feature allows you to share your screen during a FaceTime Call?

Options:

A.

Stage Manager

B.

SideCar

C.

SharePlay

D.

AirPlay Receiver

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Questions 50

Use this image to answer the question.

Apple-Device-Support Question 50

What does this iPhone Privacy Warning message indicate?

Options:

A.

Limit IP Address Tracking is disabled for this network

B.

iOS has detected a spoofed MAC address on the network

C.

Private Wi-Fi Address is disabled for this network

D.

Local network access is enabled for a third-party app

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Questions 51

How should you check the progress of an installation and error entries when troubleshooting an application installation issue on a Mac?

Options:

A.

Choose Terminal from the Utilities menu.

B.

Choose Startup Security Utility from the Utilities menu.

C.

Choose Enter Full Screen from the Window menu.

D.

Choose Install Log from Console > Log Reports.

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Questions 52

How do you start up a Mac with Apple silicon in macOS Recovery?

Options:

A.

Turn on or restart the Mac, then immediately press and hold the Shift key as it starts up.

B.

Turn on or restart the Mac, then immediately press and hold Command-R until the Apple logo appears.

C.

With the Mac shut down, press and hold the power button until "Loading startup options" appears.

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Questions 53

Scenario

You would like to access files stored in iCIoud Drive on your Windows PC at work.

What should you do to access these files on your PC?

Options:

A.

Download iCIoud Drive from the Windows App Store and set it up using your Apple ID.

B.

Download iCIoud for Windows and set it up with your Apple ID.

C.

Copy the content of iCIoud Drive from your Mac to an external drive, and connect the external drive to your Windows PC.

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Questions 54

Which screen indicates that iPhone is in recovery mode and ready to be updated or restored?

A)

Apple-Device-Support Question 54

B)

Apple-Device-Support Question 54

C)

Apple-Device-Support Question 54

D)

Apple-Device-Support Question 54

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 55

How should you view live log messages using Console on your Mac?

Options:

A.

Select Log Reports in the sidebar, click the log message, and choose View > Expand Selected Row.

B.

Select system.log in the sidebar, click the log message, and choose View > Expand Selected Row.

C.

Select Mac in the sidebar, then click info from the toolbar.

D.

Select Mac in the sidebar, then click Start Streaming.

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Questions 56

Which Find My feature is available ONLY on MacBook models with Apple silicon?

Options:

A.

Notify When Found

B.

View Location

C.

Remote Erase

D.

Notify When Left Behind

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Questions 57

Select Three.

When do you need your Passcode to Enable Face ID?

Options:

A.

You updated your phone.

B.

After five attempts to recognize a face unsuccessfully.

C.

You haven't unlocked the phone using a passcode for more tha hasn't been used in the last 4 hours.

D.

Your phone has been in sleep mode for the last 8 hours.

E.

You haven't unlocked your phone in more than 2 days.

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Questions 58

Use this image to answer the question.

Apple-Device-Support Question 58

How do you get to this screen on iPhone?

Options:

A.

Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.

B.

Press the side button then one of the volume buttons. The Emergency Call slider appears.

C.

Rapidly press the volume up button five times. The Emergency Call slider appears.

D.

Press and hold the side button, then drag the Emergency Call slider to call emergency services.

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Questions 59

Select three responses.

Which three steps should you take if your iPad stops responding to your keyboard or trackpad that's connected with the Smart Connector?

Options:

A.

Go to Settings > General > Trackpad & Mouse > Reset.

B.

Restart your iPad.

C.

Remove any other iPad case or cover.

D.

Contact AppleCare.

E.

Update your iPad to the latest version of iPadOS.

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Questions 60

Select the setting in the sidebar that you should use to delete a user on your Mac.

Apple-Device-Support Question 60

Options:

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Questions 61

How many times does Face ID attempt a face match before requiring you to enter a passcode?

Options:

A.

Seven

B.

Three

C.

Five

D.

Ten

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Questions 62

Scenario

Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.

Select the setting in the sidebar that Andre should turn on to access iCIoud Drive on his Mac.

Apple-Device-Support Question 62

Options:

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Questions 63

What happens when you restore a Mac with Apple silicon with Apple Configurator?

Options:

A.

It updates the firmware and recoveryOS, and erases and installs macOS.

B.

It restores the system state from before a corrupted battery drain.

C.

It recovers data from a Time Machine snapshot on the internal storage.

D.

It forces the Mac to perform any pending software updates.

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Questions 64

Where should you go in macOS to limit AirPlay Receiver ONLY to devices signed in to your Apple ID?

Options:

A.

Go to System Settings > General > AirDrop & Handoff, then select Current User for the "Allow AirPlay for" option.

B.

Open the AirPlay app from the Utilities folder, then select Current User for the "Allow AirPlay for" option.

C.

Go to System Settings > Privacy & Security, then select Apple ID for the "Allow AirPlay for" option.

D.

Go to System Settings, then select Apple ID for the "Allow AirPlay for" option in the Sharing settings.

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Exam Name: Apple Device Support Exam (SUP-2025)
Last Update: May 19, 2026
Questions: 216

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