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  5. SAP Certified Application Associate - SAP Service Cloud 1911 Questions and Answers
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C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 Questions and Answers

Questions 4

Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

Options:

A.

MindTouch

B.

Microsoft SharePoint

C.

SAP Jam

D.

Google Docs

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Questions 5

When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

Options:

A.

You want another user to review a business object before it is processed further

B.

You want to define multiple review steps for the same business object

C.

You want to define multiple review processes for the same business object

D.

You want an adminstrator to activate a custom business object

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Questions 6

What can you use to control user priveleges in SAP Cloud for Customer? There are 3 correct answers to this question.

Options:

A.

Business configuration

B.

Business user

C.

Business role

D.

Work center view

E.

Code list restrictions

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Questions 7

Which information is uploaded after the SAP C4C contact has been successfuly replicated for SAP ERP? There are 3 correct answers to this question.

Options:

A.

Invoicing status

B.

External ID

C.

Total price

D.

Pricing status

E.

Transfer status

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Questions 8

You create a ticket and the warranty is NOT determined in a service ticket. What must the Uncovered Incident category?

Options:

A.

Resolution category

B.

Cause category

C.

Product category

D.

Incident category

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Questions 9

You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

Options:

A.

In Service and Social General Settings under the Administrator work center

B.

In integration under the Business Configuration work center

C.

In Fine-Tuning under the Business Configuration work center

D.

In General Settings under the Administrator work center

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Questions 10

Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

Options:

A.

Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets

B.

Upload Microsoft Excel workbooks to SAP Cloud for Customer

C.

Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer

D.

Upload to Microsoft Outlook add-in from Microsoft Excel add-in

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Questions 11

A user is assigned two work centers that contain the same view. In the first work center, the user has unrestricted read and write access. In the second work center, the user had read only access. Which access rights does the user

get for this view in both work centers?

Options:

A.

Restricted read and write access

B.

Unrestricted read and write access

C.

Only restricted write access

D.

Only unrestricted write access

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Questions 12

Which of the following actions can you perform using the administrator adaptation function?

Options:

A.

Create an extension field and define its properties

B.

Enter default extension field values based on business logic

C.

Create a code list restriction for standard and extension fields

D.

Validate values for an extension field based on another field

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Questions 13

Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this question.

Options:

A.

Customer

B.

Employee responsible

C.

Territory manager

D.

Service Technician team

E.

Sales Employee

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Questions 14

Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

Options:

A.

The Report

B.

Activity

C.

Maintenance plan

D.

Campaign

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Questions 15

Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

Options:

A.

Customer

B.

Serial ID

C.

Warranty ID

D.

Reference date

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Questions 16

In what facet can you maintain counter readings?

Options:

A.

Items

B.

Maintenance Plan

C.

Contracts

D.

Measurements

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Questions 17

Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

Options:

A.

Language Adaptation

B.

Code list Restrictions

C.

Mash-ups

D.

Page layouts

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Questions 18

You need to apply complex changes to an SAP Hybris Cloud for customer system after go live, which option does SAP recommend to implement these changes? There are 2 correct answers to this question.

Options:

A.

Change projects

B.

Merge Projects

C.

Combine Projects

D.

Convert projects

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Exam Code: C_C4H510_01
Exam Name: SAP Certified Application Associate - SAP Service Cloud 1911
Last Update: Apr 14, 2023
Questions: 123