C_S4CSV_2302 SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Questions and Answers

Goods receipts for service order line items can be posted, updating costs in the purchase order sent to a vendor.

A service order line item can create a purchase order directly, skipping the purchase requisition document.

Goods receipts for purchase orders can be posted that update costs in a service order at line item level.

A service order line item can create a purchase contract directly, skipping the purchase order document.

You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order.

You use the partial acceptance feature of the service quotation and accept one item. You then reject all remaining items of the service quotation.

You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation.

You edit the service quotation and remove all items from it that the customer rejected. You then proceed to convert the remaining item into a service order.

A service notification

A billing document request (BDR)

A service order

A service confirmation

Serve as a central contact for SAP and manage interactions with the SAP Service Center.

Conduct risk-based assessments to determine the value of activating new processes.

Ensure the resources necessary for the project's success are available.

Reduce the total cost of ownership for IT.

Determine KPIs that will support a continuous improvement mindset.

Set the billing and settlement dates within a billing request line as the pricing date of a service contract item, so that varying prices can be determined on varying dates

Maintain the prices of service contract items manually at service contract item level

Maintain the prices of service contract items manually at billing request line level

Use pricing condition records with varying validity periods and maintain pricing elements in these condition records per validity period

Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.

The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.

Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.

Demonstrate SAP Best Practices in the Starter system.

Conduct end-user training on active scope items.

Highlight areas that require configuration or extensibility decisions.

Determine set up instructions for customer-driven integrations.

Sales Organization

Division

Purchasing Organization

Plant

Before starting the actual repair process, you can perform a predefined set of preliminary work steps like disassembly.

Before starting the actual repair process, you can check whether enough capacity is available to start the repair process.

You can check whether all customer-related prerequisites for a repair process have been fulfilled like the existence of a (repair) contract.

You can decide for each repair object whether it needs repairing or should be sent back to the customer.