CAT-200 CA Service Desk Manager r12 Administrator Exam Questions and Answers

Level 3 CA Service Desk Analyst, Indira Chopra, resolves a ticket and returns it immediately to single point of contact (SPOC), Cliff Warner. Cliff needs to verify with the user that the issue is resolved and:

Key Performance Indicator (KPI) results seem unusual. You need to verify that KPIs are working properly. Which command do you run to verify that the KPI daemon is running?

You need to create new Key Performance Indicators (KPIs) that will provide you with sum, max, and duration metrics. Which type of KPIs provides you with the flexibility to meet this requirement?

Which major layers does CA Service Desk consist of? (Choose four)

Which features characterize data partitions? (Choose two)

For the Level 1 Analyst role, where can you view the details of a selected Scoreboard item?

A valid value for a stored query Key Performance Indicator (KPI) metric type is:

For the Level 1 Analyst rote, which Scoreboard item shows all unpublished knowledge documents assigned to the Analyst?

Which component connects web browsers to the CA Service Desk Object Manager?