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Free Practice Questions for the CA Technologies Administrator CAT-200 Exam (2026 Updated)

At Marks4sure, we are dedicated to providing IT professionals with the most accurate and reliable preparation materials for the CA Technologies CAT-200 exam. To support your certification journey, we have made a selection of our premium 2026 Administrator practice questions and answers available completely free. You can take this practice test as many times as you need. Every question includes a detailed, expertly verified explanation to ensure you fully grasp the core security concepts before test day.

Questions 4

Level 3 CA Service Desk Analyst, Indira Chopra, resolves a ticket and returns it immediately to single point of contact (SPOC), Cliff Warner. Cliff needs to verify with the user that the issue is resolved and:

Options:

A.

Ask the end user to close the ticket

B.

Return the ticket to Indira for closure

C.

Close the ticket, which sets it to inactive

D.

Set the ticket to pending in case there are related issues

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Questions 5

Key Performance Indicator (KPI) results seem unusual. You need to verify that KPIs are working properly. Which command do you run to verify that the KPI daemon is running?

Options:

A.

pdm_status

B.

pdmjogstat

C.

pdm_NX.env

D.

pdm key refresh

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Questions 6

You need to create new Key Performance Indicators (KPIs) that will provide you with sum, max, and duration metrics. Which type of KPIs provides you with the flexibility to meet this requirement?

Options:

A.

SQL KPIs

B.

Macro KPIs

C.

System KPIs

D.

Stored Query KPIs

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Questions 7

Which major layers does CA Service Desk consist of? (Choose four)

Options:

A.

Client Layer

B.

Object Layer

C.

Cluster Layer

D.

Component Layer

E.

Logical Database Layer

F.

Physical Database Layer

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Questions 8

Which features characterize data partitions? (Choose two)

Options:

A.

There are three types

B.

They implement role-level security

C.

They implement record-level security

D.

They can be assigned to contacts and access types

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Questions 9

For the Level 1 Analyst role, where can you view the details of a selected Scoreboard item?

Options:

A.

List pane

B.

Knowledge tab

C.

Quick Profile tab

D.

Knowledge Documents folder

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Questions 10

A valid value for a stored query Key Performance Indicator (KPI) metric type is:

Options:

A.

Max

B.

Sum

C.

Count

D.

Duration

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Questions 11

For the Level 1 Analyst rote, which Scoreboard item shows all unpublished knowledge documents assigned to the Analyst?

Options:

A.

Open

B.

Inbox

C.

Incidents

D.

Requests

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Questions 12

Which component connects web browsers to the CA Service Desk Object Manager?

Options:

A.

domsrvr

B.

Web Engine

C.

Web Screen Painter (WSP)

D.

WSP Schema Designer

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Exam Code: CAT-200
Exam Name: CA Service Desk Manager r12 Administrator Exam
Last Update: Jul 29, 2026
Questions: 40

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