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CIS-EM Certified Implementation Specialist - Event Management Exam Questions and Answers

Questions 4

Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?

Options:

A.

Every event should generate an alert so you have the opportunity to resolve them all.

B.

Only events that necessitate action should generate an alert.

C.

Only the most critical events on every CI in the CMDB should generate an alert.

D.

Every event on every critical CI in the CMDB should generate an alert.

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Questions 5

What is the default collection/polling interval applied to all event connectors?

Options:

A.

Every 120 seconds

B.

Every 5 seconds

C.

Every 40 seconds

D.

Every 60 seconds

E.

Every 10 seconds

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Questions 6

In Service Operations Workspace, what tool shows relationships between configuration items and alerts with real-time updates and detailed impact paths?

Options:

A.

CMDB identification and reconciliation engine (IRE)

B.

Unified service map

C.

Dependency view map

D.

CMDB class manager

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Questions 7

Which is the best option to reduce latency issues when receiving events?

Options:

A.

Verify bucket field in em_event table > 0

B.

Verify event_processor_job_count = 2

C.

Verify event_processor_job_count = 0

D.

Verify event_processor_enable_multi_node = 2

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Questions 8

What event will cause Agent Client Collector self-monitoring to pause data collection?

Options:

A.

Communication with the MID server is lost

B.

The amount of host memory being used by the agent exceeds a threshold

C.

Communication with the ServiceNow instance is lost

D.

The amount of host disk space used by the agent exceeds a threshold

E.

The amount of host CPU being utilized by the agent exceeds a threshold

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Questions 9

What feature would you use to trigger a workflow or automatically generate tasks via templates?

Options:

A.

Event rules

B.

Task rules

C.

Alert management rules

D.

Alert correlation rules

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Questions 10

You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.

What is the most likely cause of the issue?

Options:

A.

The MID Web Server needs to be Restarted

B.

The MID Web Server needs to be Started

C.

An invalid secret key is being passed in the header information of the URL for the REST request

D.

An invalid password is set in the MID Web Server Context

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Questions 11

A dynamic grouping of CIs based upon common criteria (filtered CI classes) that can be visualized in operator workspace is called?

Options:

A.

A business service

B.

A technical service

C.

An application service

D.

A manual service

E.

A scoped service

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Questions 12

What ServiceNow feature would you configure to process incoming email to create events?

Options:

A.

Event field mapping

B.

Event processing jobs

C.

Transforms

D.

Event Filler

E.

Inbound actions

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Questions 13

Out-of-the-box. how often do tie everts get processed in ServiceNow?

Options:

A.

Every 5 seconds

B.

Depends on connectors Used

C.

Every minute via a scheduled job

D.

As soon as the event record is inserted via a business rule

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Questions 14

What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)

Options:

A.

Correctness

B.

Completeness

C.

Configuration

D.

Conciseness

E.

Conformity

F.

Compliance

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Questions 15

What is the primary function of enrich automation in Service Operations Workspace?

Options:

A.

To populate events with more meaningful information

B.

To manage team roles and permissions

C.

To transform and compose event rules

D.

To generate alerts populated with more meaningful information

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Questions 16

What missing attribute would cause an event to have a state of Error?

Options:

A.

Metric Name

B.

Source

C.

Classification

D.

Node

E.

Severity

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Questions 17

Which attribute correlates multiple events to one alert?

Options:

A.

Additional_info

B.

Message_key

C.

Metric_name

D.

Short_description

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Questions 18

What Event Management module allows for configuration of automatic task creation?

Options:

A.

Alert management rules

B.

Task rules

C.

Event rules

D.

Alert correlation rules

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Questions 19

Based on the information shown, which of the following three alerts should be processed first?

Options:

A.

The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)

1. Business services – (3.0, 1000000)

2. Severity – (1.0, 100000)

3. CI type – (60.0, 100)

4. Role – (2.0, 10)

5. Secondary – (0)

6. State – (1.0, 0.001)

B.

The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)

1. Business services – (4.0, 1000000.0)

2. Severity – (4.0, 100000.0)

3. CI type – (60.0, 100.0)

4. Role – (2.0, 10.0)

5. Secondary – (0)

6. State – (1.0, 0.001)

C.

The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)

1. Business services – (3.0, 1000000.0)

2. Severity – (3.0, 100000.0)

3. CI type – (60.0, 100.0)

4. Role – (2.0, 10.0)

5. Secondary – (0)

6. State – (1.0, 0.001)

D.

They should be processed in the order in which they were received.

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Questions 20

Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?

Options:

A.

Icinga

B.

Sensu

C.

SolarWinds

D.

Nagios

E.

Zabbix

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Questions 21

Which step in the event rule configuration process enables you to ignore events and prevent alert generation?

Options:

A.

Transform and compose alert output

B.

Event filter

C.

Event options

D.

Threshold

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Questions 22

When creating event rules, is it best practice to create:

Options:

A.

Two rules for every event

B.

As many rules as possible

C.

As few rules as possible

D.

One rule for every event

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Questions 23

What determines if an alert management rule's actions apply to an alert?

Options:

A.

The alert's bound configuration item

B.

The alert management rule's filter

C.

The alert management rule's field mapping

D.

The message key

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Questions 24

Agent Client Collector can perform application service monitoring by configuring what option?

Options:

A.

An alert management rule

B.

A proxy agent

C.

A distributed cluster

D.

An event rule

E.

A REST API

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Questions 25

When performing CI Binding, what fields does Event Management match to the Node?

Options:

A.

CI Name, DNS, IP, MAC Address

B.

System class name, FQDN, IP or MAC address

C.

CI name, FQDN, SSH public host keys

D.

CI Name, FQDN, IP, MAC Address

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Questions 26

The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

Options:

A.

Service level data model

B.

Business service data model

C.

Application service data model

D.

Common service data model

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Questions 27

What does Now Assist for ITOM use to provide alert analysis?

Options:

A.

Third-party monitoring tool connectors with out-of-box alert rules

B.

GenAI and the ServiceNow large language model

C.

Basic keyword matching in the alert description and tags

D.

The unified service map and link view topology

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Questions 28

What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?

Options:

A.

Fluctuating

B.

Swinging

C.

Flipping

D.

Flapping

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Questions 29

What are the possible actions available in alert management?

Choose 3 answers

Options:

A.

Execute remediation subflows

B.

Execute remediation workflows

C.

Launch applications

D.

Evaluate business rule

E.

Create a service catalog request

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Questions 30

Within the ServiceNow IT Operations Management solution set, which statement most accurately describes what Event Management is?

Options:

A.

The process responsible for defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services

B.

The process responsible for ensuring the capacity of IT Services and IT infrastructure is able to deliver agreed upon service level targets in a cost-effective manner

C.

The process responsible for recovery action and planning through machine learning

D.

The process responsible for monitoring all abnormal occurrences throughout the IT infrastructure, allowing for normal operations, and detecting and escalating exception conditions

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Questions 31

If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the Order of execution number?

Options:

A.

Only the event rule with the highest Order of execution number will run.

B.

Only the event rule with the lowest Order of execution number will run.

C.

All event rules will run, from the lowest to the highest Order of execution numbers.

D.

All event rules will run, from the highest to the lowest Order of execution numbers.

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Questions 32

What applications are included in the ITOM Health product?

Options:

A.

Event Management and Operational Intelligence

B.

ITOM Visibility

C.

Discovery and Service Mapping

D.

Cloud Management

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Questions 33

Modified Agent Client Collector policies do not take effect until what action is taken?

Options:

A.

Agents are restarted

B.

Agents re-run the discovery policy

C.

MID server synchronization is initiated

D.

The policy is republished

E.

The check is tested on an existing agent/host

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Questions 34

Which are recommended best practices for Event Management? (Choose three.)

Options:

A.

Filter out events on ServiceNow Instance for easier consolidation and aggregation.

B.

Promote all events to alerts during initial implementation until you fully understand which should be ignored.

C.

Filter out events at source rather than in the ServiceNow instance.

D.

Base-line “normal-state” events to filter out background noise.

E.

Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.

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Exam Code: CIS-EM
Exam Name: Certified Implementation Specialist - Event Management Exam
Last Update: Jun 8, 2025
Questions: 115

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