CIS-FSM ServiceNow Certified Field Service Management (FSM) Implementation Specialist Questions and Answers

As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?

Location, skills, and availability are used to determine what?

Task filters, task ordering rules, and un-assignment constraints are key components of which feature?

What do you need to configure an appointment booking service? (Choose three.)

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?

What needs to be enabled in the field service configuration order to allow customers to digitally sign and confirm work orders?

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)

Which operational role is responsible for managing field agent skills?

How are dispatch groups that can be selected from work order tasks filtered?

What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?

When you book an appointment, the timezone of appointment slots will be displayed based on? (Choose two.)

What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

Which operational role is responsible for reviewing reports, metrics, and team performance?

As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?

As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?

Which of the following resources are critical for a successful implementation? (Choose five.)

As it pertains to dynamic scheduling configuration, matching criteria, weighting, and ranking method are components of what?

What feature helps field agents by providing relevant knowledge for the task at hand and displaying search results on forms when users enter text in a field?

What can be used to separate field service management data, processes, and administrative tasks into logical groupings called domains?

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)