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CIS-SAM Certified Implementation Specialist - Software Asset Management Professional Exam Questions and Answers

Questions 4

What are the four tiers of software reconciliation results? (Choose four.)

Options:

A.

Software License Metric

B.

Software Product

C.

Software Allocation

D.

Software Entitlement

E.

Software Publisher

F.

Software Model

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Questions 5

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

Options:

A.

Nothing happens.

B.

The user’s manager must approve or decline the reclamation.

C.

The reclamation candidate is removed from the candidate list.

D.

The software is reclaimed since it was not in use.

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Questions 6

Software usage data can be imported utilizing:

Options:

A.

Transform Map

B.

Other Third Party Sources

C.

System Center Configuration Manager (SCCM)

D.

Manually

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Questions 7

Which of the following SAM roles has permission to grant a user the script writing capability?

Options:

A.

discover_admin

B.

sam_admin

C.

sam_developer

D.

asset

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Questions 8

Once downgrade rights have been populated in the Downgrade Rights table, can they be deleted?

Options:

A.

Yes, they can once accepted

B.

They can be deleted or deactivated

C.

They cannot until all associated allocations have been removed

D.

No, they cannot

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Questions 9

Which feature provides detailed, actionable information for software reconciliation?

Options:

A.

License Workbench

B.

License Position Report

C.

Normalization and Content Service dashboard

D.

Normalization Suggestions

E.

Historical Results

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Questions 10

Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?

Options:

A.

Integrated Risk Management

B.

HR Management

C.

Client Software Distribution

D.

Incident Management

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Questions 11

Define the three catalogs that support the request and procurement process.

CIS-SAM Question 11

Options:

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Questions 12

To run an on-demand reconciliation, which module would you navigate to?

Options:

A.

Software Asset > Discovery > Run Reconciliation

B.

Software Asset > Reconciliation > Run Reconciliation

C.

Software Asset > Discovery > License Workbench

D.

Software Asset > Reconciliation > License Workbench

E.

Software Asset > Reconciliation > Run License Position Report

F.

Software Asset > Discovery > Run License Position Report

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Questions 13

Publisher information such as general availability and end of life dates will be provided as part of what feature within ServiceNow?

C. Reconciliation dimensions

D. License change projection

E. Software lifecycle content

F. Normalization suggestions

Options:

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Questions 14

What is the definition of Partially Normalized?

Options:

A.

A discovery model normalized based on publisher field alone.

B.

The software discovery model has not yet completed its run through the normalization process.

C.

A discovery model was normalized based on publisher and product fields only.

D.

A discovery model was normalized based on publisher, product, version fields.

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Questions 15

How often is the scheduled job for the normalization process run?

Options:

A.

Nightly

B.

Weekly

C.

Every time Discovery is run

D.

Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized

E.

Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized

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Questions 16

What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

Options:

A.

Accept – updates the discovery model with suggested values

B.

Reject – ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously

C.

Save – allows you to save the suggestion to review again later

D.

Ignore – ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.

E.

Create – creates a discovery model with suggested values

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Questions 17

In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user

Options:

A.

True

B.

False

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Questions 18

In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to:

Options:

A.

Update license metrics

B.

Create allocations

C.

Remove unlicensed installations

D.

Remove software products

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Questions 19

Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.

Options:

A.

True

B.

False

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Questions 20

If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?

Options:

A.

Convert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table

B.

Run the “Migrate software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

C.

Run the “Discover software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

D.

Export the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table

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Questions 21

The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (Choose two.)

Options:

A.

itil

B.

sam_developer

C.

contract_manager

D.

model_manager

E.

entitlement_manager

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Questions 22

Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1?

Options:

A.

Strategic Conformance

B.

Operational Integration

C.

Trustworthy Data

D.

Practical Management

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Questions 23

Which of the following is not a core Software Asset Management function?

Options:

A.

Financial Management

B.

Reclamation

C.

Rights Allocation

D.

Inventory Management

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Questions 24

Which of the following are available publisher packs? (Choose three.)

Options:

A.

NetSuite

B.

Citrix

C.

Oracle

D.

IBM

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Questions 25

Which of the following describes Practical Management within the capability blueprint?

Options:

A.

Improve management controls and drive immediate benefits.

B.

Know what you have so you can manage it.

C.

Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.

D.

Achieve best in-class.

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Questions 26

A Software Product can only have a single license metric type associated to it.

Options:

A.

True

B.

False

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Questions 27

Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)

Options:

A.

PowerPoint

B.

PDF

C.

CSV

D.

XLS

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Questions 28

By default, which ServiceNow role can run on-demand reconciliation?

Options:

A.

sam_user

B.

sam_reconcile_user

C.

sam_cmdb_user

D.

sam_admin

E.

sam_manager

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Questions 29

Which of the following reasons could apply when a remediation option has an ‘In Progress’ status? (Choose two.)

Options:

A.

Workflow(s) or process(es) have been initiated to allocate software rights

B.

Rights are now available and can be consumed during reconciliation

C.

Workflow(s) or process(es) have been initiated to purchase software rights

D.

Workflow(s) or process(es) have been initiated to harvest software rights

E.

Customer instance is pending updates to CDS Server

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Questions 30

Which license metric would be used for software that is only allowed to be installed on one computer per license right?

Options:

A.

Per Processor

B.

Per Named Device

C.

Per Named User

D.

Per Core

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Questions 31

Using end-of-life/end-of-support software exposes your organization to security threats. What report can you run to gain visibility to these products?

Options:

A.

Software Models with deactivated discovery maps

B.

License Position Report

C.

Software Model Lifecycle Report

D.

Software Product Lifecycle Report

E.

License Workbench Report

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Questions 32

ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration.

In which phase is the software running on a device identified?

Options:

A.

Classification

B.

Scanning

C.

Exploration

D.

Identification

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Questions 33

In the ServiceNow base platform, which roles have the ability to refresh processor definitions?

Options:

A.

sam_user / sam_admin / sys_admin

B.

sam_user / sys_admin

C.

sam_admin / sys_admin

D.

sys_admin / asset_admin

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Questions 34

Which of the following are NOT tabs available on the License Workbench? (Choose three.)

Options:

A.

Publisher License Metrics

B.

All Publishers

C.

Publishers Out of Compliance

D.

Publisher Software Models

E.

Publisher Compliance

F.

Pinned Publishers

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Questions 35

If a user requests three items from the software catalog at the same time, how many individual requests are created?

Options:

A.

None; task records are created

B.

1

C.

3

D.

1 for each publisher

E.

1 for each product type

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Questions 36

Creation of a template can help facilitate future data imports and be reused to import and transform data.

Options:

A.

True

B.

False

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Questions 37

Match the best practice method for the amount of data:

CIS-SAM Question 37

Options:

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Questions 38

ServiceNow Discovery finds IP-enabled devices and the software that runs on them. It uses a combination of the following methods to explore the devices. (Choose three.)

Options:

A.

Agents

B.

Signature files

C.

Patterns

D.

Probes

E.

Sensors

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Questions 39

What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?

Options:

A.

Ensure you have filled out every field in the template file

B.

Ensure the entitlement data is listed on the first tab of the template file

C.

Ensure you have downloaded and used the latest version of the template file

D.

Ensure you have the sam_user role assigned to you

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Questions 40

By default, which ServiceNow role can view reconciliation results?

Options:

A.

sam_reconcile_user

B.

sam_user

C.

sam_viewer

D.

sam_cmdb_user

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Questions 41

Client access is the right to use for a specific amount of time.

Options:

A.

True

B.

False

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Questions 42

The Software Asset Management Content Service is automatically enabled and cannot be opted out.

Options:

A.

True

B.

False

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Exam Code: CIS-SAM
Exam Name: Certified Implementation Specialist - Software Asset Management Professional Exam
Last Update: May 6, 2026
Questions: 141

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