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CIS-SM Certified Implementation Specialist - Service Mapping Questions and Answers

Questions 4

When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string?

2014/02/07-17:49:36

Options:

A.

Delimiter of space and position 1

B.

Delimiter of / and position 0

C.

Delimiter of / and position of 1

D.

Delimiter of 2014 and position 1

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Questions 5

Which one of the following ECC Queue records contains the XML payload returned from the MID Server that will be processed by the ServiceNow instance?

Options:

A.

Input, Pending

B.

Input, Ready

C.

Output, Pending

D.

Output, Ready

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Questions 6

Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI? (Choose two.)

Options:

A.

Releases

B.

Problems

C.

Incidents

D.

Alerts

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Questions 7

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

Options:

A.

Class Change

B.

Class Upgrade

C.

Class Switch

D.

Class Downgrade

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Questions 8

You have run Service Mapping discovery against a customer service and discovered the CI in the image. The customer indicates that Apache should have an outgoing connection to Tomcat. Which one of the following could be the issue?

CIS-SM Question 8

Options:

A.

No Connection Section is defined for Apache to Tomcat.

B.

Process is offline for Tomcat.

C.

No Tomcat CI Type is defined.

D.

No Identification Rule is defined for Tomcat.

E.

Credentials are not configured for Tomcat.

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Questions 9

In ServiceNow Discovery, which one of the following ports is used during the Port Scan phase?

Options:

A.

UDP Port 23

B.

TCP Port 136

C.

TCP Port 135

D.

UDP Port 22

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Questions 10

During ServiceNow Discovery, which one of the following is the approximate number of host IPs that are port scanned with a Discovery Schedule configured with an IP network as shown?

180.181.0.0/16

Options:

A.

~5 million

B.

~1 million

C.

~65 thousand

D.

~500,000 thousand

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Questions 11

What is the purpose of the Application Readiness Dashboard in the Service Mapping Workspace?

Options:

A.

To monitor the performance of all mapped application services

B.

To provide reports on mapping status, application fingerprints, training status, and discovered connection suggestions

C.

To automatically add traffic-based connections and training status to application service maps

D.

To display a hierarchical map of configuration items and their relationships

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Questions 12

Reconciliation Rules for the Application [cmdb_ci_appl] table are configured exactly the same for both ServiceNow and SCCM data sources and the following priorities are configured:

ServiceNow Priority: 100

SCCM Priority: 200

Which of the following is true?

Choose 3 answers:

Options:

A.

Applications discovered by Altiris can be updated by SCCM

B.

Applications discovered by SCCM can be updated by Altiris

C.

Applications discovered by ServiceNow can be updated by SCCM

D.

Applications discovered by Altiris can create application CIs in the CMDB

E.

Applications discovered by SCCM can create application CIs in the CMDB

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Questions 13

Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the string:

Version 5.2.0?

Options:

A.

Version (\d+)

B.

Version (\d+).0\d+).(\d+)

C.

Version\s+(\d+\.\d+\.\d+)

D.

Version (.\A)

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Questions 14

Which one of the following is the most common risk that can negatively impact a Service Mapping

engagement?

Options:

A.

The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.

B.

MID server resource requirements are beyond capacity of the customer.

C.

Customer security team is not made aware early enough in the engagement of the credential requirements.

D.

Customer is not using Active Directory for credential authentication.

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Questions 15

What component does Apache Tomcat represent in the following top-down topology?

Cisco ACE ➝ Apache Tomcat cluster ➝ JBoss cluster ➝ Oracle database

Options:

A.

Authentication provider

B.

The function of the Apache Tomcat in this example is not conclusive

C.

Monitoring server

D.

Web server

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Questions 16

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

Options:

A.

Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

B.

The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

C.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

D.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

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Questions 17

Which one of the following is a public IP Address?

Options:

A.

172.20.5.9

B.

225.16.0.5

C.

192.168.100.100

D.

10.0.6.8

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Questions 18

Which one of the following best describes the definition of an Entry Point?

Options:

A.

A method by which a user interacts with a service or a CI interacts with another CI

B.

A type of communication taking place between applications

C.

A template of attributes that define a communication type between applications

D.

A Host::Hosted on relation between CIs

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Questions 19

Which one of the following statements best explains the following URL: https:// /

SaCmdManager.do?ip=198.51.100.66?

Options:

A.

The user is starting the Command Line Console and is able to send commands to the host 198.51.100.66.

B.

The user is starting the Command Line Console and explicitly directs Service Mapping to use the MID Server 198.51.100.66 to execute commands.

C.

This is not a valid URL for Service Mapping.

D.

The user is starting the Command Line Console and is able to send commands against the ServiceNow instance at 198.51.100.66.

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Questions 20

Which one of the following Linux commands can be used by a non root user to return the process ID listening on port 8080?

Options:

A.

sudo netstat -an -p TCP | grep :8080

B.

sudo netstat -anp | grep :8080

C.

netstat -anp | grep :8080

D.

netstat -an -pid * | grep :8080

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Questions 21

In Service Mapping, when discovery is started, what is the execution strategy used to run Identification Sections?

Options:

A.

Identification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed.

B.

Identification Sections are executed randomly and the data gathered by the successful sections are merged.

C.

Identification Sections are executed one by one in the order they are listed and the last section that is successful will be used.

D.

Identification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase.

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Questions 22

When planning for a Service Mapping engagement and deploying MID Servers into a customer environment, which outbound port must be open from the customer environment to allow the MID Server(s) to communicate to the customer ServiceNow instance hosted in the ServiceNow cloud?

Options:

A.

80

B.

443

C.

636

D.

8080

E.

25

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Questions 23

Which one of the following describes how a MID Server communicates with a ServiceNow instance?

Options:

A.

Initiates on HTTPS

B.

Responds on HTTPS

C.

Responds on HTTP

D.

Initiates on HTTP

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Questions 24

When resolving duplicate CIs, ServiceNow suggests a Master CI which includes which of the following criteria?

Options:

A.

Newest created CI and CI with most relationships

B.

Oldest created CI and CI with most relationships

C.

Oldest created CI and CI with least related items

D.

Newest created CI and CI with least related items

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Questions 25

From the Service Mapping service map, which one of the following best describes the difference between the options Resume discovery and Run discovery?

Options:

A.

Resume discovery continues a canceled discovery while Run discovery discovers part of the service map

B.

Resume discovery and Run discovery are functionally identical

C.

Resume discovery discovers part of the service map while Run discovery discovers the entire service map

D.

Resume discovery discovers the entire service map while Run discovery discovers part of the service map

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Questions 26

Which one of the following Identification Rule (CI Identifier) fields, when selected, determines CMDB update/inserts based on the configuration item's (CI) own attributes, without taking other CIs or relationships into consideration?

Options:

A.

Search on table

B.

Allow fallback to parent's rule

C.

Independent

D.

Application

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Questions 27

In Event Management, if a Message key is not passed from an Event, which of the following Alert fields combine to populate the Message key on an Alert?

Options:

A.

Task, Description, Created

B.

Node, Type, Resource, Number

C.

Source, Number, Task

D.

Source, Node, Type, Resource

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Questions 28

What describes the main feature offered by Service Mapping Plus?

Options:

A.

A suite of quick start tests that can be run to verify Service Mapping still works as expected after upgrades and deployments

B.

A collection of connection rules that are used to automatically add CIs to one or more application services

C.

Enables Kubernetes and cloud components to be added to service maps during tag-based discovery

D.

An enhanced version of mapping based on Machine Learning (Predictive Intelligence)

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Questions 29

During ServiceNow Discovery, credentials are stored in memory in which one of the following?

Options:

A.

MID Server

B.

SNMP Agent

C.

ServiceNow Instance

D.

Collector

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Questions 30

When running Service Mapping discovery, which of the following represents the root cause of the error?

“Failed to access target system. Access is denied”

Options:

A.

SSO authentication error

B.

CLI permissions error

C.

Applicative permissions error

D.

Windows authentication error

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Questions 31

Which represents the skills needed that a Service Mapping administrator or implementer should have?

Choose 4 answers

Options:

A.

Understanding of relational database theory

B.

Understanding of XML, Regex, Delimited text, and JSON

C.

Intermediate or above Windows and Unix administration skills

D.

Scripting capabilities with respect to Unix and Windows commands

E.

Sufficient skills to build an enterprise website

F.

Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST

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Exam Code: CIS-SM
Exam Name: Certified Implementation Specialist - Service Mapping
Last Update: Sep 29, 2025
Questions: 106

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