CRT-271 Certification Preparation For Community Cloud Consultants (SP25) Questions and Answers

What are the four stages of the Community Roll-out framework?

Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is themost efficient way to accomplish this task?

Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the followingrequirements to support their partners during the sales cycle: • Universal Containers can engage with partners during the Sales cycle. • Universal Containers can have internal ions NOT visible to partners. • The Channel Manager can bring any Universal Containers employee to the ion. • Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?

Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5. 

Where should the Salesforce Admin set the number of search results to 10?

Your company is using the Koa Community Template and wishes to add a new custom page what steps should you take to complete this?

Universal Containers recently built a Community for their customers. They would like to allow access Of files maintained in their Sharepoint Online with customers. Which Salesforce feature should the Salesforce Admin recommend?

What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.

Universal Containers builds a Community with public access to Knowledge Articles and Q & A. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom object to store Known Issues with an org-wide default sharing setting toPublic Read/Write. Unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers

Universal Containers is launching a Community to provide a self-help Channel to theircustomers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a SalesforceAdmin use for the partner users?

What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:• Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.• External partner users must be able to configure the quote using the pricing and quoting tool from the Community.• The pricing and quoting tool must support Community users.• Universal Containers owns licenses for Salesforce Connect.

Regional Containers have been developing their Partner Community,they have created all the required pages, content and have created all the Community users and relevant profiles they activated the Community 10 minutes ago, when were the Partner Users notified of their community login credentials?

How should a Salesforce Admin fulfil this requirement? Universal Containers needs to enable public access to Community content.

Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads,opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:

- UC can engage with partners during the sales cycle

- UC can have internal only discussions

- The channel manager can bring any UC employeeto the discussion

- UC employees might have access to the partner community

How should a Salesforce administrator fulfil these requirements?

Select one or more of the following:

A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case. What should the Community Cloud consultant use to distribute the Lightning Bolt solution?

Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case?

You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) areavailable to them in your Napili Template Community?

You are planning to launch a Customer community and many of your customers are active on Facebook and Twitter. What are the steps to enable Social Sign on in Salesforce Communities?

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created. What should the Salesforce Admin do inCommunity Builder to accomplish this task? Choose one answer

Universal Containers uses Community to grant business Customers Secure access to accounts, Orders, and invoices. All Customersare On a Customer Community License. Universal Containers plans to launch a project management module with the following requirernents: • Leverage Chatter for collaboration. • Private project collaboration between the customer and Universal Containers.• Leverage documents, tasks, and events in the project space. • Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfill these requirements?

Salesforcereleases an enhanced feed publisher component in the latest release of the Napili template. Universal Containers org is now on the latest version, but the collaboration component is NOT available in the Napili template. What should the Salesforce Admin doto resolve this issue?

Universal Containers built a Communityon the Customer Service Template. The Salesforce Admin customized a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version. What is the status of the custom Lightning components on the pageafter the upgrade?

Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support andadditional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?

UESTION NO: 178

Universal Containers adds e -commerce capability to its Community built on the Napili template.They track customer shipments in a Salesforce custom object.How should the Salesforce Admin expose customer shipment data in Community Builder?

A salesforce admin at Universal Containers notices that a large number of unauthenticated usersare accessing Community pages built using Force.com sites. Their org is on the Salesforce Enterprise Edition. What is the maximum number of monthly page views allowed?

Your company requires to set up community access for bothcustomers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution?

A Salesforce Admin added a Recommendation component in the Community Builder. The Page displays correctly in the Community Builder. However, the Recommendation component does NOTdisplay in the Community.

What is the most likely cause of this issue?

STION NO: 177

Universal Containers needs to add their own logo to the Community login page.What is the most efficient way for the Salesforce Admin to accomplish this?

Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?

Where do you go to do this? You wish to edit the Community Head Markup.

Which three Salesforce editions/user license combinations allow external users to access a Community on Salesforce1? Choose 3 answers.

Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.

In which two ways should this be set up? Choose 2 answers.

A Salesforce Admin enables " Allow Members to Flag " in Community Management.

Which two content types can member flag as inappropriate?

Choose 2 answers

Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can aSalesforce admin enable this capability in the Community using configuration?

Select one or more of the following:

Northern Trail Outfitters launched a Lightning Community. Community members reports being unable to view the menu option to see their work orders. The Salesforce Administrator has validated the following: - The user profile has read access to the work order object - The user profile has membership to the community What should the Salesforce administrator verify to troubleshoot this issue?

Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

You want to make sure that you drive adoption, monitor engagement, and build a vibrant community. What should an Administrator do to achieve this?

What features are you able to take advantage of in the Topic Management section of the Community Manager?

Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Community after they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement?

Your company wish to use their own URL for their community to maximize the brand impact to customers. How would you achieve this?

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

Universal Containers recently launched a Lightning Community. Members can access articles and answer each other ' s questions. The company wants to make sure that the Community is providing a highly engaging experience for its members. How can the Administrator help measure of the engagement and adoption in the Community on an ongoing

basis?

Select one or more ofthe following:

Universal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting upasset sharing to ensure that Community users can see their account assets?

Select one or more of the following:

Universal containers (UC) wants to make sure its brand is applied to theChatter notification emails sent to users from the Community. Which three aspects can UC customise on these types of emails? Choose 3 answers

Select one or more of the following:

Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as wellas editing and deleting content to certain members.

Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

Universal Containers is building a Lightning Community. A few Community pages have numerous Lightning Components which are taking longer to display. Which step should be taken to improve display time performance of the pages?

Select one or more of the following:

Universal Containers is building a Customer Community.

What can the Administrator add to the Navigation Menu?

Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?

Select one or more of the following:

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.

How should the Salesforce Admin troubleshoot this issue?

What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:• Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.• A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.• Customer users must be able to collaborate with all Community users.

Universal containers has the following requirements for its partner Community

- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

- The partner account executive is able to see all of the lead records visible to their team

- The partner account sales rep is unable to see the lead records byother account sales reps, account managers, or account executives

- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

Which two steps should the Salesforce administrator text to fulfil these requirements?

Choose 2 answers

Select one or more of the following:

Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requestedquick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?

Choose 3 answers

Add a menu item to theNavigation Menu component

Define an External URL menu item type pointing to the Project list page

Select the list view that appears on the Project landing page

Create a web tab for the Project object through Tabs in Setup

Define a Salesforce Object menuitem type for the Project object

Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a " My Cases " list view. How should a Salesforce Admin set the record list component properties?

Universal Containers needs to create a Community that meets the following requirements:

- Self-Service Support Community, in which customer and partner users are community members

- Partner users help Universal Containers by adding or resolving cases for their customers within the Community

- Partner users need access to some standardobjects except Leads, Campaigns and Opportunity Objects

- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers

Which licence type should a Salesforce Administrator use for these Partner users?

Select oneor more of the following:

The coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals:

- Go to market quickly

- Generate online revenue rapidly

- Work with a mobile ready storefront

How should the Community Cloud consultant meet these goals?

Select one or more of the following:

As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities. What is an efficient way to accomplish this?

Select one or more of the following:

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.

What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers

Select one or moreof the following:

Universal Containers needs to roll out mobile access in their Community. Their Community environment is as follows:• Five active Communities• Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container• Mobile device: Apple iPhone (i0S)What is the recommended method to ensure access of active Communities on a mobile device?

A Salesforce Admin enables " Allow members to Flag " inCommunity Workspaces.Which two content types can members flag as inappropriate? (Choose two.)

Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC ' s Salesforce administrator recommend? Choose 2 answers

Select one or more of the following:

Universal Containers wants its Community users to have the ability to log in using Facebook and Google.

Which set of features should the Administrator use to achieve this goal?

Select one or more of the following:

universal Containers (UC) is in the process of a digital transformation. UC wants to create a Lightning community built using the partner Central template so partners can view leads and opportunities and submit tickets. Most of the partner teams are comprised of sales reps, team leads, senior advisors, and executives. UC uses a hierarchy-based sharing model for its internal sales team for record access and wants to do the same for partners.

What should the Consultant consider when designing the sharing modelfor the Community?

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enablemultilingual support for their Community.

Where can the Salesforce Admin configure the languages supported for this Community?

Northern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identifies agroup of Partners to collaborate with during the entire acquisition process. Which option should NTO use to ensure that only the selected group of partners have visibility to the acquisition?

Select one or more of the following:

Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready todeploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?

Choose 3 answers

Select one or more of the following:

Universal Containers wants to create a Customer Community venue product line with the following requirements:

- Use the customer service template

- Track Community members ' login countries

- Display SharePoint documents for the customer

- Display productdocumentation from Adobe Experience Manager

Which three integrations what do Community Cloud consultant need to configure to meet these requirements?

Choose 3 answers

Select one or more of the following:

Universal Containers has the following requirements: • Enable VIP community access once a customer has reached $1 million in revenue. • Maintain customer revenue in Salesforce. • All customers must have accessto the general customer community. • VIP customers must have access to VIP information in the community. • The number of profiles in Salesforce must be limited. How should the Salesforce Admin provide VIP users access to the VIP information?

Universal Containers recently rolled out a Community to its partners.

The internal sales team has the following requirements:

Ability to supportthe addition of 50 new partners every month.

Ability to pass leads to the partners.

Continue to have access to the leads after transfer to a partner.

Access to the Opportunity when the partner converts the lead.

Leads should be visible to only the partnerwho is working on the lead.

Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?

A company recently launched its first Lightning Community using the Partner Central Template. Dueto the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?

Select one or more of the following:

Northern Trail Outfitters is launching a Community with the following requirements: • Branding requirement is limited to the company logo. • Community should be available on desktop. Mobile responsive is not needed. • Community users should have access to reports and dashboards. • Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?

Northern Trail Outfitters is launching a Community for its B2B customers and partners.

What should the Consultant consider when granting users access to the Community?

Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US,Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?

Universal Container ' s Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?

Select one or more of the following:

A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updatedon research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.

What should the Community Cloud consultant use to personalize content based on the Community member persona?

Select one or more of the following:

Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?

Select one or more of the following:

Universal containers houses their order information in their legacy backend systems.Customers need to see their orders from the back office in their customer-facing Community. - The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect - Customer users only need to seetheir orders in the Community - Orders are currently public read-only - Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers

Northern Trail Outfitters has recentlylaunched a partner program to increase sales. The VP of Sales has the following goals:

- Drive more revenue from sales channels

- Allow channel partners to provide service to buyers

- Get deal visibility in real time

Which option should Northern Trail Outfitters consider to meet these requirements?

Select one or more of the following:

The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.

What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers

Select one or more of the following:

Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can aCommunity Cloud consultant change the validity period of the link to meet this requirement?

Select one or more of the following:

Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement?