Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:
Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?
Which of the following organizational design choices is an example of vertical integration?
A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?
The question below is based on the following flowchart:
Which of the following phrases most accurately describes the complete flow of demand information?
Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?
A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there. Which of the following actions is most effective in helping to select a service provider?
Compared to a global strategy, a multicountry strategy would be characterized by:
Which of the following practices has improved management of the customer pipeline?
A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?
Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?
A remanufacturer of equipment is most likely to have what type of supply chain?
A large wholesaler formerly owned a number of delivery trucks. The wholesaler sold all of its trucks and now purchases transportation services from fleet operators. This is an example of which of the following strategies?
Which of the following is the most important result when a company implements customer relationship management?
The use of a seasonal index as a forecasting technique measures the ratio of the:
The most likely benefit of implementing a collaborative transportation management system is:
Which of the following warehousing tools enables wireless scanning of products?
Benchmarking a firm's performance against industry competitors is most valuable because it can reveal:
When doing international business, a company's total line-haul costs will vary with the:
When an importer and manufacturer are operating in a free trade zone, payment of a customs duty is triggered when products are:
Which of the following activities typically would be an appropriate application of the ISO 31000 Risk Management Principles and Guidelines?
Which of the following ISO standards is used to assist organizations with sustainable development?
In the Supply Chain Operations Reference-model (SCOR®), the cash-to-cash cycle time for a manufacturing company is the number of days between which two of the following situations?
The most appropriate reason for a business to comply with the United Nations (UN) Global Compact practices typically would be to:
A company currently produces custom goods for a limited market. To increase market share, the company will implement a strategy to reduce the number of products it produces and reduce delivery lead time. The company can increase its chances of achieving the strategy by:
A toy company decides to buy more products from an overseas company to reduce costs. To make sure that goods clear customs more quickly, the company most likely would engage a:
Inventory parameters established using analytic inventory techniques typically are based on balancing:
A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:
Which of the following outcomes occurs when direct shipping is used instead of a distribution network?
A manufacturer of consumer packaged goods with a single plant and nine regional distribution centers is considering reducing the number of distribution centers in its system. Reducing the number of distribution centers most likely will reduce fixed warehousing and the cost of:
Customizing can be an effective warehousing strategy because it allows a company to:
A firm is undertaking a revision of its financial metrics to make them more comprehensive and has decided to use metrics such as return on investment (ROI), return on assets (ROA), and economic value added (EVA). This is an example of utilizing which of the following types of metrics?
Which of the following measures effectively evaluates overall resources in a distribution warehouse?
Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?
A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability. Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?
The strategy to implement supplier relationship management has been developed. The most appropriate next step is to:
A company most likely would consider moving a portion of its manufacturing to a second location to:
A company that is focused on customer relationship management is most likely to take which of the following actions for customers who have been profitable over time?
In an advanced planning system, which of the following modules feeds the master planning module?
An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:
When a company undertakes a win-back strategy without considering the profitability of customer accounts, it is neglecting which of the following key elements?
A product design that can be produced to requirements even when conditions in the production process are unfavorable typically is known as what type of design?
A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?
A corporation must consider which of the following factors when selecting its enterprise resources planning system?
When implementing e-commerce in the supply chain, a company's toughest challenge most likely will be:
A manufacturer offers a trade-in allowance on a new machine when the customer returns the old machine. The manufacturer reconditions the returned machine locally and then sells it on the used market for a profit. This program is an example of a focus on:
A company ships from its manufacturing facilities directly to its warehouses. If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:
Implementation of supply chain applications based on which of the following technologies is most likely to have the lowest fixed costs?
The social dimension of sustainability typically would be addressed when developing and implementing policies regarding:
A company produces and distributes a family of soft drinks in a single country. It has developed and will introduce a new family of soft drinks for weight- and health-conscious individuals. There currently are no competitors with nationwide distribution for this category of soft drinks. Which of the following supply chain strategies would be most appropriate for the two product families?
Potential customers of a company's new product have tight tolerance requirements. The company plans to purchase a critical component. To meet customer requirements, the company should first:
Which of the following processes would a company use to evaluate the risk profile for end-of-life planning for a product family?
Bar codes and radio frequency identification systems are key technologies in supply chain systems because they perform which of the following functions?
It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?
A company originally based in Germany sets up companies in India, China, Vietnam, Mexico, and Brazil. It sources most of the raw materials locally and employs the local workforce to manage and produce finished goods. Most of the goods produced are consumed in the same country. The company can be classified as what type of enterprise?
The customer who provides point-of-sale data remains the sole decision-maker regarding order quantities when what type of inventory strategy is used?
Direct shipment distribution typically offers which of the following advantages?
A company's product cannot be sold beyond 12 months from the date of manufacture. The product contains hazardous material and must be returned to the factory to be neutralized. This situation is an example of product:
What is the primary benefit of using a central storage warehouse for all components rather than using point-of-use storage?
Which of the following activities is the most appropriate use of an advanced planning and scheduling system?
Using financial tools to minimize the impact of currency fluctuations is an example of what type of risk management strategy?
Which of the following metrics is the most appropriate measure of supply chain responsiveness?
Which of the following costing approaches directly reflects logistics performance?
Which of the following measures of a supply chain performance is most desirable from a stockholder perspective?
A distribution requirements planning (DRP) system it implemented to primary to monitor or manage:
Which of the following objectives is the primary driver in the design and implementation of lean process management?
Which of the following cost elements typically would be included in the cost of carrying inventory?
Which of the to the financial following descriptions applies balance sheet for a firm?
A company that has selected the hybrid production method has multiple alternatives for the timing of activating and deactivating capacity. The inventory carrying costs and which of the following categories of costs would
typically be relevant in the analysis of the alternatives?
Which of the following actions by trading partners would be most appropriate to protect against variability in supply and demand?
A company has prioritized customers A, B, and C, filling orders in that sequence. What are the impacts to customer service levels for customers B and C?
A manufacturer has direct relationships with its tier 1 suppliers. Which of the following supplier capabilities is a benefit to the manufacturer establishing a direct relationship with lower-tier suppliers?
A company considers moving a portion of its production to a distant country to support a major customer. Which of the following actions is most effective in mitigating the risk of financial loss in the event of a global economic downturn?
A firm has increased finished-goods inventories for several products to compensate for increased variability in demand. The firm analyzed shipment data and determined that the variability was due to a few customers placing large orders for single shipments to obtain discounts. Which of the following actions is the firm most likely to take to maintain sales and reduce variability in demand?
A company currently produces a major component and is considering purchasing the component from a foreign supplier. Assuming they were to purchase from the foreign supplier, which of the following factors would most likely impact the domestic manufacturing operations?
The purchasing manager of a company wants to minimize stock-outs as well as obsolete inventory. Which of the following tools needs to be implemented?
Which of the following approaches most likely will help a company reduce its cost of sales while increasing customer loyalty.
A company has a single manufacturing facility. It distributes the products through retail stores located in various regions. Which of the following distribution strategies will minimize the company’s warehousing costs?
Which of the following actions by trading partners will likely reduce the goods that will be processed by the reverse supply chain?
A firm experiences a supply chain interruption from a second-tier supplier. Which of the following actions is the firm likely to take to minimize future interruptions?
Which of the following metrics compares the cost of goods sold (COGS) for a period to the average inventory cost for a period?
In which of the following forms of electronic commerce do suppliers attempt to offer the lowest price to buyers?
Which of the following statements best identifies the value of using a supplier rating system?
Which of the following arguments are made against traditional accounting methods for logistics expenses to an organization?
Which of the following product records is internationally recognized for providing detailed categorization and descriptions?
A company recently implemented a new supplier rating system. Data was collected from the enterprise resources planning system about each vendor's rating for cost, quality, and delivery over 12 months. A cutoff point was established for poor performers. The responsible purchasing agent then scheduled meetings with each supplier. Which of the following actions is most appropriate to take with suppliers whose ratings were below the cutoff point?
Which of the following measures would be most appropriate for a supply chain focused on reliability as a competitive priority?
Which of the following reasons it often why many companies fail ' to achieve the implementation benefits of reverse logistics?
A benefit of using radio frequency identification (RFID) instead of bar coding would be:
Which of the following statements is true when selecting the mode of transportation to use in a global supply chain?
A manufacturer experiences frequent changes in product technology and market preferences, resulting in new product introductions each year. Which of the following sourcing strategies would be most appropriate?
Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?
A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis. The companies providing the services would be referred to as:
In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?
Which of the following indicators is most appropriate to use as a measure of supply chain utilization?
When designing a supply chain for strategic advantage, a company first should consider:
The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:
Supply chains delivering products or services are most able to respond quickly to changing market requirements when:
A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?
Which of the following forecasting methods relies on the opinions of a panel of experts?
A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve customer service?
A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products. Which of the following distribution strategies would be the most appropriate for the business-strategy change?
The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:
A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:
A supplier is offering a price discount if more is ordered at one time. The offer should be analyzed to determine if a larger order is appropriate considering: the impact of the
Which of the following statements represents a major assumption needed to effectively use days of supply as a measure?
Replacing a raw material in a manufacturing process with an alternate material that reduces emissions is an example of using:
Which of the following statements defines the function of the bill of lading (B/L)?
Which of the following relationship activities is most impacted by a lack of trading partner trust?
Which of the following statements best describes the motivation for the creation of the Global Reporting initiative (GRI) sustainability reporting guidelines?
Which of the following objectives is a major principle of theory of constraints (TOC) accounting when applied to a supply chain?
A firm has determined its cash-to-cash cycle time to be 60 days. The number of days' payables outstanding is 25, and number of days' sales outstanding is 35. If the firm reduces its inventory by 20%, the new cash-to-cash cycle time, in days, will be approximately:
Which of the following strategies can be used to help mitigate negative effects of events that rarely occur?
Which of the following actions is most appropriate when implementing a strategy to create customer-affordable value?
A procurement manager wants to reduce costs on commodity items. Which of the following actions is likely to result in the greatest savings?
Using an independent service provider for logistics would be most appropriate in which of the following situations?
The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:
A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns. The cost savings resulting from increasing inventory turns from four to six would be:
The primary reason for a firm to pursue strategic supply chain activities is to:
Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?
A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:
A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash. The company is executing a corporate strategy that is based on:
A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?
A company plans to maximize profitability by charging more for its products at retail locations than on its website. Which of the following segmentation strategies would best support this plan?
Which of the following types of information would be an appropriate basis for a qualitative forecast?