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CSCP Certified Supply Chain Professional Exam Questions and Answers

Questions 4

Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:

Options:

A.

forward supply chain.

B.

marketing process.

C.

manufacturing process.

D.

sales and operations planning process.

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Questions 5

Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?

Options:

A.

Improved transparency of collaboration relationships

B.

Increased performance in balanced scorecard

C.

Reduced inventory levels for key items

D.

Better synchronization of planning and operations

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Questions 6

Which of the following organizational design choices is an example of vertical integration?

Options:

A.

Contracting with a third-party logistics provider

B.

Producing components used internally

C.

Externally staffing a customer service center

D.

Awarding a one-time trade show contract

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Questions 7

A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?

Options:

A.

Customer differentiation

B.

Order winner segregation

C.

Market segmentation

D.

Channel definition

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Questions 8

The question below is based on the following flowchart:

CSCP Question 8

Which of the following phrases most accurately describes the complete flow of demand information?

Options:

A.

From supplier to customer

B.

From customer to manufacturer

C.

From customer to supplier

D.

From supplier to manufacturer

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Questions 9

Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

Options:

A.

Sales and marketing refers to SCOR to improve demand generation.

B.

Production and engineering uses SCOR best practices to design a new "make" process flow.

C.

Distribution and logistics selects suppliers from the SCOR reference list.

D.

Marketing and development incorporates SCOR Level I metrics for new product design.

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Questions 10

A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there. Which of the following actions is most effective in helping to select a service provider?

Options:

A.

Contacting the country's consulate for leads

B.

Contacting the country's local government for recommendations

C.

Visiting several potential providers before making a selection

D.

Finding a trusted local business agent to help in the search

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Questions 11

Compared to a global strategy, a multicountry strategy would be characterized by:

Options:

A.

strategy coordination across countries.

B.

preferred suppliers located in host countries.

C.

major strategic decisions coordinated centrally.

D.

products adapted to local needs.

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Questions 12

Which of the following practices has improved management of the customer pipeline?

Options:

A.

Reverse auctions

B.

Sales force automation

C.

Finite capacity planning

D.

Point-of-purchase metrics

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Questions 13

A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?

Options:

A.

Customer segmentation

B.

Customer-facing ordering systems

C.

Customer relationship management (CRM)

D.

Supply Chain Operations Reference (SCOR®)

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Questions 14

Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?

Options:

A.

Automation of supplier sales activities

B.

Elimination of formal contracts

C.

Reduction in customer and supplier inventories

D.

Standardization of communications

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Questions 15

Continuous improvement is best described as:

Options:

A.

a never-ending effort to expose and eliminate root causes of problems.

B.

a never-ending effort by the management team to reduce cycle time.

C.

identifying and implementing big-step improvements within a process.

D.

a process in which a supplier commits to replenishing inventory based on demand without receiving replenishment orders.

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Questions 16

A remanufacturer of equipment is most likely to have what type of supply chain?

Options:

A.

Modular logistics

B.

Reverse logistics

C.

Mixed model

D.

Lateral

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Questions 17

Demand management involves which of the following undertakings?

Options:

A.

Adjusting capacity to support expected demand

B.

Engaging in activities associated with customer relationship management

C.

Creating higher customer demand by improving performance in areas such as lead time and service levels

D.

Understanding events and managing activities that could influence future demand

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Questions 18

A large wholesaler formerly owned a number of delivery trucks. The wholesaler sold all of its trucks and now purchases transportation services from fleet operators. This is an example of which of the following strategies?

Options:

A.

Selling and leasing back equipment.

B.

Renting equipment on consignment.

C.

Using a third-party logistics provider.

D.

Using an owner-operator fleet.

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Questions 19

Which of the following is the most important result when a company implements customer relationship management?

Options:

A.

Profits are maximized.

B.

Retention of key customers is increased.

C.

Product options are increased.

D.

Transaction costs are decreased.

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Questions 20

The use of a seasonal index as a forecasting technique measures the ratio of the:

Options:

A.

average seasonal demand to the average demand for all periods.

B.

average demand for all periods to the average seasonal demand.

C.

average seasonal demand to the standard deviation of the demand for all periods.

D.

standard deviation of the seasonal demand to the standard deviation of demand for all periods.

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Questions 21

The most likely benefit of implementing a collaborative transportation management system is:

Options:

A.

lower distribution center operating costs.

B.

fewer transportation planners.

C.

less variability in picking and packing time.

D.

less variability in transportation costs.

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Questions 22

Which of the following warehousing tools enables wireless scanning of products?

Options:

A.

Magnetic stripes

B.

Universal product codes

C.

Radio frequency devices

D.

Local area network

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Questions 23

Benchmarking a firm's performance against industry competitors is most valuable because it can reveal:

Options:

A.

a competitor's manufacturing processes.

B.

a firm's leadership ranking relative to industry peers.

C.

which processes require improvement.

D.

that no further improvement is possible.

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Questions 24

When doing international business, a company's total line-haul costs will vary with the:

Options:

A.

weight shipped.

B.

distance shipped.

C.

pallets shipped.

D.

volume shipped.

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Questions 25

When an importer and manufacturer are operating in a free trade zone, payment of a customs duty is triggered when products are:

Options:

A.

returned.

B.

assembled.

C.

stored.

D.

distributed.

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Questions 26

Which of the following activities typically would be an appropriate application of the ISO 31000 Risk Management Principles and Guidelines?

Options:

A.

Calculating a risk index for each facility

B.

Establishing external risk communications processes

C.

Projecting the ability of a facility to recover from an event

D.

Preparing for risk management accreditation

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Questions 27

Which of the following ISO standards is used to assist organizations with sustainable development?

Options:

A.

ISO 31000

B.

ISO 14001

C.

ISO 26000

D.

ISO 9001

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Questions 28

In the Supply Chain Operations Reference-model (SCOR®), the cash-to-cash cycle time for a manufacturing company is the number of days between which two of the following situations?

Options:

A.

Paying for raw materials and getting paid for the product

B.

Shipping the product from the warehouse and receiving it at the customer's location

C.

Paying for raw materials and sending an invoice to the customer

D.

Billing the customer and getting paid for the product

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Questions 29

The most appropriate reason for a business to comply with the United Nations (UN) Global Compact practices typically would be to:

Options:

A.

enhance the competitive advantage.

B.

gain access to proven management tools.

C.

reduce the threat of organized labor.

D.

reduce the cost of operating in multiple countries.

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Questions 30

A company currently produces custom goods for a limited market. To increase market share, the company will implement a strategy to reduce the number of products it produces and reduce delivery lead time. The company can increase its chances of achieving the strategy by:

Options:

A.

using benchmark data for products in the same product groups.

B.

incorporating results from market surveys.

C.

involving customers in the product design process.

D.

using electronic communications to receive customer complaints.

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Questions 31

A toy company decides to buy more products from an overseas company to reduce costs. To make sure that goods clear customs more quickly, the company most likely would engage a:

Options:

A.

consolidator.

B.

overseas carrier.

C.

shipping association.

D.

freight forwarder.

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Questions 32

Inventory parameters established using analytic inventory techniques typically are based on balancing:

Options:

A.

supply and dependent demand.

B.

customer service and inventory costs.

C.

transportation and warehousing costs.

D.

inventory levels and decision-making costs.

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Questions 33

A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:

Options:

A.

do nothing. The company is not responsible for compliance of suppliers.

B.

replace the supplier as soon as possible with a compliant supplier.

C.

notify the supplier of non-compliance.

D.

require the supplier to become compliant.

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Questions 34

The best way to manage a business relationship is to measure performance to:

Options:

A.

cost of ownership metrics.

B.

quality targets.

C.

on-time delivery.

D.

agreed-upon metrics.

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Questions 35

Which of the following outcomes occurs when direct shipping is used instead of a distribution network?

Options:

A.

Outbound transportation cost is reduced.

B.

Inventory velocity is reduced.

C.

Order-fill rates are reduced.

D.

Inventory obsolescence is reduced.

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Questions 36

Managing supply chain risks includes which of the following activities?

Options:

A.

Developing alternatives to key suppliers

B.

Setting aside funds for disruption-recovery efforts

C.

Charging each supply chain partner a portion of risk cost

D.

Creating extra inventory to cover disruptions in the supply chain

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Questions 37

A manufacturer of consumer packaged goods with a single plant and nine regional distribution centers is considering reducing the number of distribution centers in its system. Reducing the number of distribution centers most likely will reduce fixed warehousing and the cost of:

Options:

A.

storing cycle inventory in the distribution centers.

B.

storing finished-goods inventory at the manufacturing plants.

C.

transportation from the distribution centers to the customer.

D.

transportation from the plant to the distribution centers.

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Questions 38

Customizing can be an effective warehousing strategy because it allows a company to:

Options:

A.

allocate available storage space to optimize handling costs.

B.

address trade-offs between space and material handling needs.

C.

effectively design its inbound and outbound dock areas.

D.

add value to the product through modification, labeling, and packaging.

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Questions 39

A firm is undertaking a revision of its financial metrics to make them more comprehensive and has decided to use metrics such as return on investment (ROI), return on assets (ROA), and economic value added (EVA). This is an example of utilizing which of the following types of metrics?

Options:

A.

Activity based

B.

Stakeholder focused

C.

Financial sustainability

D.

Value chain

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Questions 40

Which of the following measures effectively evaluates overall resources in a distribution warehouse?

Options:

A.

Throughput

B.

Cube utilization

C.

Filled pallet positions

D.

Labor efficiency

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Questions 41

Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?

Options:

A.

Managing multifaceted relationships

B.

Negotiating a win-win deal

C.

Planning for change

D.

Conducting pulse checks

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Questions 42

What is the primary benefit of using modular rather than integral designs?

Options:

A.

Lower cost of manufacturing

B.

Increased product performance

C.

Greater responsiveness in marketing and production

D.

Reduced complexity of bills of material

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Questions 43

A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability. Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?

Options:

A.

Sales and operations planning

B.

Distribution requirements planning

C.

Supply Chain Operations Reference-model

D.

Supply chain event management

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Questions 44

Which of the following strategies can be used to help manage global risks?

Options:

A.

Direct shipment

B.

Cross-docking

C.

Mass customization

D.

Flexibility

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Questions 45

The strategy to implement supplier relationship management has been developed. The most appropriate next step is to:

Options:

A.

develop criteria for prospective partners.

B.

develop policies for alliances.

C.

select initial partners.

D.

conduct a pilot implementation.

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Questions 46

A company most likely would consider moving a portion of its manufacturing to a second location to:

Options:

A.

improve competitive advantage through cost control.

B.

avoid manufacturing downtime due to material shortages.

C.

maximize security for customer shipments.

D.

minimize the impact of natural disasters.

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Questions 47

A company that is focused on customer relationship management is most likely to take which of the following actions for customers who have been profitable over time?

Options:

A.

Reduce the cost of serving them.

B.

Target them for higher margin services.

C.

Target them for greater attention.

D.

Charge them for administrative services used.

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Questions 48

What are the steps in the supplier relationship process?

Options:

A.

Measure, fulfill, document, model

B.

Source, document, manage

C.

Measure, procure, fulfill, model

D.

Source, procure, fulfill, manage

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Questions 49

In an advanced planning system, which of the following modules feeds the master planning module?

Options:

A.

Purchasing planning

B.

Demand planning

C.

Distribution planning

D.

Fulfillment planning

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Questions 50

An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:

Options:

A.

prices to the end user.

B.

supply chain cost of sales.

C.

the manufacturer's inventory.

D.

the total supply chain inventory.

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Questions 51

The United Nations Global Compact uses 10 guiding principles to:

Options:

A.

reduce uncertainty for multinational firms regarding legal, import/export, labor, and environmental standards across countries.

B.

set minimum levels of compliance across a broad range of transactional areas for businesses operating in multiple geographic regions.

C.

align the needs of businesses to increase profitability and the needs of individual countries to ensure their specific legal requirements are met.

D.

help ensure that markets, commerce, technology, and finance promote advancement of economies and societies everywhere.

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Questions 52

Which of the following strategies would increase overall supply chain risk?

Options:

A.

Single sourcing a product that makes the highest annual profit

B.

Outsourcing a product that is not well suited to your operations

C.

Identify multiple sources for a product that has a potential for supply chain disruption

D.

Internally manufacturing a product that has a high level of technical intellectual property

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Questions 53

The most important challenge to consider when sourcing globally is:

Options:

A.

the identification of sources capable of producing the materials.

B.

the availability of low-cost labor and energy.

C.

complying with specific import/export issues.

D.

balancing the difference between piece price and total cost.

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Questions 54

When a company undertakes a win-back strategy without considering the profitability of customer accounts, it is neglecting which of the following key elements?

Options:

A.

Loyalty

B.

Scoring

C.

Segmentation

D.

Prospecting

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Questions 55

A product design that can be produced to requirements even when conditions in the production process are unfavorable typically is known as what type of design?

Options:

A.

Universal

B.

Computer-aided

C.

Modular

D.

Robust

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Questions 56

A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?

Options:

A.

Complexity of the purchasing process

B.

Cost of the application software upgrades

C.

Management of variable lead times

D.

Resistance of material suppliers

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Questions 57

A corporation must consider which of the following factors when selecting its enterprise resources planning system?

Options:

A.

Uniqueness of operations

B.

Corporate profitability

C.

MRP and MRP II processing

D.

Industry benchmarks

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Questions 58

When implementing e-commerce in the supply chain, a company's toughest challenge most likely will be:

Options:

A.

getting all vendors to computerize.

B.

translating data into universal standards.

C.

convincing the information technology department of the value.

D.

explaining the reason for change to customers.

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Questions 59

A manufacturer offers a trade-in allowance on a new machine when the customer returns the old machine. The manufacturer reconditions the returned machine locally and then sells it on the used market for a profit. This program is an example of a focus on:

Options:

A.

environmentally sensitive engineering.

B.

gray box design.

C.

green manufacturing.

D.

sustainability in operations.

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Questions 60

A company ships from its manufacturing facilities directly to its warehouses. If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:

Options:

A.

increase.

B.

decrease.

C.

not change.

D.

become less predictable.

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Questions 61

Implementation of supply chain applications based on which of the following technologies is most likely to have the lowest fixed costs?

Options:

A.

Best of breed packages

B.

One integrated package

C.

Service-oriented architecture

D.

Software-as-a-service

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Questions 62

The social dimension of sustainability typically would be addressed when developing and implementing policies regarding:

Options:

A.

accounting practices.

B.

biodiversity protection.

C.

conflicts of interest.

D.

waste reduction.

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Questions 63

A company produces and distributes a family of soft drinks in a single country. It has developed and will introduce a new family of soft drinks for weight- and health-conscious individuals. There currently are no competitors with nationwide distribution for this category of soft drinks. Which of the following supply chain strategies would be most appropriate for the two product families?

Options:

A.

Produce both product families to forecast and push through the distribution system.

B.

Produce both product families only after receipt of a distributor order.

C.

Produce the current product family to forecast and the new product family to order.

D.

Produce the current product family to order and the new product family to forecast.

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Questions 64

Potential customers of a company's new product have tight tolerance requirements. The company plans to purchase a critical component. To meet customer requirements, the company should first:

Options:

A.

implement statistical process control for the component.

B.

bring manufacturing of the critical component in-house.

C.

develop an alternate source of supply.

D.

certify the supplier of the component.

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Questions 65

Which of the following processes would a company use to evaluate the risk profile for end-of-life planning for a product family?

Options:

A.

Distribution requirements planning

B.

Sales and operations planning

C.

Rough-cut capacity planning

D.

Production activity control

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Questions 66

Bar codes and radio frequency identification systems are key technologies in supply chain systems because they perform which of the following functions?

Options:

A.

Tracking truck locations on cross-country deliveries

B.

Facilitating timely and accurate data acquisition

C.

Providing paperless invoicing of goods

D.

Producing schedule broadcasts for suppliers

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Questions 67

It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?

Options:

A.

Customer acquisition

B.

Customer retention

C.

Customer dependency

D.

Strategic customer care

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Questions 68

An effective procurement strategy for commodity products should focus on:

Options:

A.

driving down cost and reducing risk.

B.

spreading purchases equally across suppliers.

C.

selecting primary and alternate sources.

D.

selecting suppliers with value-added products.

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Questions 69

Component commonality in manufacturing primarily allows a company to:

Options:

A.

optimize production runs for the components.

B.

use less-specialized machinery.

C.

decrease single-minute exchange of die processes.

D.

increase planning and control.

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Questions 70

A company originally based in Germany sets up companies in India, China, Vietnam, Mexico, and Brazil. It sources most of the raw materials locally and employs the local workforce to manage and produce finished goods. Most of the goods produced are consumed in the same country. The company can be classified as what type of enterprise?

Options:

A.

Globally integrated

B.

Domestic

C.

Multinational

D.

Virtual

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Questions 71

The customer who provides point-of-sale data remains the sole decision-maker regarding order quantities when what type of inventory strategy is used?

Options:

A.

Continuous replenishment

B.

Advanced continuous replenishment

C.

Vendor-managed replenishment

D.

Quick response

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Questions 72

Direct shipment distribution typically offers which of the following advantages?

Options:

A.

Risk pooling is facilitated.

B.

Demand variability is reduced.

C.

Service levels are increased.

D.

Lead times are reduced.

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Questions 73

A company's product cannot be sold beyond 12 months from the date of manufacture. The product contains hazardous material and must be returned to the factory to be neutralized. This situation is an example of product:

Options:

A.

reuse.

B.

remanufacturing.

C.

recovery.

D.

refurbishing.

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Questions 74

What is the primary benefit of using a central storage warehouse for all components rather than using point-of-use storage?

Options:

A.

Reduced need for bar codes and radio frequency identification technology

B.

Reduced material handling costs

C.

Ease of control and count accuracy

D.

Maintain a cleaner shop floor

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Questions 75

Which of the following activities is the most appropriate use of an advanced planning and scheduling system?

Options:

A.

Selecting the target market for a product

B.

Optimizing transportation routes

C.

Creating a daily demand forecast

D.

Identifying constraints within a facility

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Questions 76

Using financial tools to minimize the impact of currency fluctuations is an example of what type of risk management strategy?

Options:

A.

Mitigation

B.

Recovery

C.

Prevention

D.

Diversification

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Questions 77

Which of the following metrics is the most appropriate measure of supply chain responsiveness?

Options:

A.

Order fulfillment lead times

B.

Percentage of orders delivered on time

C.

Retail inventory days of supply

D.

Upside production flexibility

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Questions 78

Which of the following costing approaches directly reflects logistics performance?

Options:

A.

Activity-based

B.

Total landed

C.

Standard

D.

Weighted average

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Questions 79

Which of the following measures of a supply chain performance is most desirable from a stockholder perspective?

Options:

A.

Diversity of sales channels

B.

Lean manufacturing performance

C.

Time to market of new products

D.

Velocity and return on assets (ROA)

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Questions 80

A distribution requirements planning (DRP) system it implemented to primary to monitor or manage:

Options:

A.

supplier capacity

B.

customer demand

C.

inventory replenishment

D.

demand variation

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Questions 81

Which of the following objectives is the primary driver in the design and implementation of lean process management?

Options:

A.

Reducing the level of inventory

B.

Decreasing the cash-to-cash cycle

C.

Integrating processes between departments

D.

Satisfying customer requirements

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Questions 82

Which of the following cost elements typically would be included in the cost of carrying inventory?

Options:

A.

Scrap during production

B.

Depreciation of product equipment

C.

Direct materials

D.

Obsolescence

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Questions 83

Which of the following measures best describes fill rate?

Options:

A.

Ratio of available inventory to cost of goods sold (COGS)

B.

Ratio of cost of goods sold to available inventory

C.

Percentage of demand satisfied by available inventory

D.

Percentage of closed orders to total orders

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Questions 84

Which of the to the financial following descriptions applies balance sheet for a firm?

Options:

A.

Reflects the financial position of a firm at a specific point in time.

B.

Reflects the cash flow over a specified period of time

C.

..provides details on the changes to equity.

D.

..provides details pertaining to the financial success of operations.

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Questions 85

A company that has selected the hybrid production method has multiple alternatives for the timing of activating and deactivating capacity. The inventory carrying costs and which of the following categories of costs would

typically be relevant in the analysis of the alternatives?

Options:

A.

Strategic sourcing

B.

Capital tooling

C.

New employee training

D.

Fixed plant

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Questions 86

Which of the following actions by trading partners would be most appropriate to protect against variability in supply and demand?

Options:

A.

Improve product quality.

B.

Increase inventory levels.

C.

Increase information sharing.

D.

Reduce product complexity.

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Questions 87

CSCP Question 87

A company has prioritized customers A, B, and C, filling orders in that sequence. What are the impacts to customer service levels for customers B and C?

Options:

A.

100% service levels for B and C

B.

Customer B has higher service level

C.

Customer C has higher service level

D.

Customer B and C have same service level

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Questions 88

A manufacturer has direct relationships with its tier 1 suppliers. Which of the following supplier capabilities is a benefit to the manufacturer establishing a direct relationship with lower-tier suppliers?

Options:

A.

Provides smaller lot sizes

B.

Provides components with short lead times

C.

Provides Just in Time deliveries

D.

Provides information about impending shifts in the economy

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Questions 89

A company considers moving a portion of its production to a distant country to support a major customer. Which of the following actions is most effective in mitigating the risk of financial loss in the event of a global economic downturn?

Options:

A.

Expanding the customer base globally

B.

Reducing the global work force

C.

Reducing prices of all products

D.

Adding features for all products

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Questions 90

A firm has increased finished-goods inventories for several products to compensate for increased variability in demand. The firm analyzed shipment data and determined that the variability was due to a few customers placing large orders for single shipments to obtain discounts. Which of the following actions is the firm most likely to take to maintain sales and reduce variability in demand?

Options:

A.

Reducing discounts for large orders

B.

Encouraging high-volume customers to place blanket orders

C.

Implementing extrinsic forecasting methods

D.

Increasing the level of safety stock on high-volume products

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Questions 91

A company currently produces a major component and is considering purchasing the component from a foreign supplier. Assuming they were to purchase from the foreign supplier, which of the following factors would most likely impact the domestic manufacturing operations?

Options:

A.

Direct cost of the component

B.

Supplier lead time fluctuations

C.

Accuracy of supplier forecasting

D.

Transportation cost from the supplier

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Questions 92

The purchasing manager of a company wants to minimize stock-outs as well as obsolete inventory. Which of the following tools needs to be implemented?

Options:

A.

Blanket purchase order

B.

Advanced planning and scheduling (APS)

C.

Buy-back contracts

D.

Business-to-business integration software

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Questions 93

Which of the following approaches most likely will help a company reduce its cost of sales while increasing customer loyalty.

Options:

A.

Business process design

B.

Sales and operations planning (SOP)

C.

Customer relationship management (CRM)

D.

E-commerce

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Questions 94

A company has a single manufacturing facility. It distributes the products through retail stores located in various regions. Which of the following distribution strategies will minimize the company’s warehousing costs?

Options:

A.

Utilizing third-party logistics (3PL) providers

B.

Pooling inventory in regional warehouses shipping to multiple retail

C.

Shipping directly from the manufacturing facility to retail locations

D.

Cross-docking at regional warehouses shipping to multiple retail stores

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Questions 95

Which of the following actions by trading partners will likely reduce the goods that will be processed by the reverse supply chain?

Options:

A.

Contracting with a third party to process returned goods

B.

Designing products that are easy to disassemble

C.

Working to delay regulations that require accepting returns

D.

Providing support and service for proper product use

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Questions 96

A firm experiences a supply chain interruption from a second-tier supplier. Which of the following actions is the firm likely to take to minimize future interruptions?

Options:

A.

Require the supplier to submit weekly cycle count reports.

B.

Require the supplier to implement a sales and operations planning process.

C.

Map the supplier's supply chain to identify risks and opportunities.

D.

Conduct an ISO 14001 audit of the supplier.

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Questions 97

Which of the following metrics compares the cost of goods sold (COGS) for a period to the average inventory cost for a period?

Options:

A.

Total cost per unit

B.

Inventory turnover

C.

Actual versus budget cost

D.

Carrying costs

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Questions 98

In which of the following forms of electronic commerce do suppliers attempt to offer the lowest price to buyers?

Options:

A.

Dutch auction

B.

Reverse auction

C.

Business-to-business commerce (B2B)

D.

Business-to-consumer sales (B2C)

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Questions 99

Which of the following statements best identifies the value of using a supplier rating system?

Options:

A.

It provides an objective means for a company to determine outstanding suppliers.

B.

It allows customers to post chargebacks to suppliers.

C.

It offers a company an effective way to control suppliers' delivery processes.

D.

It ensures that all suppliers are using the same quality standards to manufacture products.

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Questions 100

Which of the following arguments are made against traditional accounting methods for logistics expenses to an organization?

Options:

A.

They are more difficult to accumulate.

B.

They overstate the costs of logistics.

C.

They obscure important logistics costs.

D.

They incorrectly state the timing of logistics costs.

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Questions 101

Which of the following product records is internationally recognized for providing detailed categorization and descriptions?

Options:

A.

Stock keeping unit (SKU)

B.

Electronic product code (EPC)

C.

Harmonized system classification code

D.

Universal product code (UPC)

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Questions 102

The Delphi forecasting method offers which of the following advantages?

Options:

A.

It is based on widely used statistical formulas.

B.

It compensates for the individual biases of the participants.

C.

It assigns more weight to the demand from key customers.

D.

It reduces the risk that a few individuals will dominate the process.

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Questions 103

A company recently implemented a new supplier rating system. Data was collected from the enterprise resources planning system about each vendor's rating for cost, quality, and delivery over 12 months. A cutoff point was established for poor performers. The responsible purchasing agent then scheduled meetings with each supplier. Which of the following actions is most appropriate to take with suppliers whose ratings were below the cutoff point?

Options:

A.

Discuss ways to raise the ratings for the next review period.

B.

Tell the suppliers they are on probation for 3 months.

C.

Immediately cancel outstanding contracts with those suppliers.

D.

Ask the suppliers to explain the poor performance.

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Questions 104

Which of the following measures would be most appropriate for a supply chain focused on reliability as a competitive priority?

Options:

A.

Production volume flexibility

B.

Total supply chain cost

C.

Supply chain response time

D.

Order fulfillment lead times

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Questions 105

Sustainable business practices are those capable of meeting the:

Options:

A.

environmental protection requirements of today.

B.

requirements of producing products with minimum resources.

C.

environmental protection requirements of the future.

D.

needs of the present while considering the needs of the future.

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Questions 106

Which of the following consequences are primary objectives in network design?

Options:

A.

Improve service level and increase revenue.

B.

Improve service level and reduce inventory cost.

C.

Increase market share and revenue.

D.

Reduce inventory cost and increase market share.

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Questions 107

Which of the following reasons it often why many companies fail ' to achieve the implementation benefits of reverse logistics?

Options:

A.

Many lop managers fad to have a good grasp of the cost and benefits of returns

B.

Often too much time passes between a product sale and a return

C.

The quality issues surrounding returns are too difficult to assess.

D.

Transportation costs tor returns are uncertain and usually higher than for sales

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Questions 108

A benefit of using radio frequency identification (RFID) instead of bar coding would be:

Options:

A.

lower cost

B.

decreased cycle count requirements

C.

the ability to read multiple items

D.

the ability to locate an individual item in a warehouse

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Questions 109

Which of the following statements is true when selecting the mode of transportation to use in a global supply chain?

Options:

A.

The difference in cost of warehousing in different countries makes air transportation viable only for very lightweight items.

B.

When moving heavy items long distances, water transportation offers the lowest cost and highest availability in most countries.

C.

Pipeline usage is limited because of the high variable cost of operation and difficulty moving between pipelines

D.

The availability, specifications, and geographic reach of rail transportation varies greatly from country to country.

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Questions 110

A manufacturer experiences frequent changes in product technology and market preferences, resulting in new product introductions each year. Which of the following sourcing strategies would be most appropriate?

Options:

A.

Sole sourcing

B.

Multiple sourcing

C.

Long-term contracting

D.

Strategic partnering

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Questions 111

Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?

Options:

A.

Inventory turnover ratio can be reduced.

B.

Aggregate demand is more accurate than disaggregate demand.

C.

The planning time fence can be adjusted as needed.

D.

The supplier shares some risk for holding inventory.

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Questions 112

A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis. The companies providing the services would be referred to as:

Options:

A.

fourth party logistics providers.

B.

third party logistics providers.

C.

retail services providers.

D.

distribution services providers.

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Questions 113

In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?

Options:

A.

Inventory levels

B.

Contractual obligations

C.

Customer profitability

D.

Scheduled marketing activities

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Questions 114

Which of the following indicators is most appropriate to use as a measure of supply chain utilization?

Options:

A.

Production equipment productivity

B.

Net asset turnover

C.

Value-added productivity per employee

D.

Upside flexibility

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Questions 115

When designing a supply chain for strategic advantage, a company first should consider:

Options:

A.

the impact on customers using Just-in-Time manufacturing.

B.

the financial stability of suppliers.

C.

matching the supply chain to product type.

D.

whether to use custom or standard parts.

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Questions 116

The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:

Options:

A.

a quick response program.

B.

quality function deployment.

C.

total quality management.

D.

early supplier involvement.

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Questions 117

A return material authorization (RMA) policy is used in reverse logistics to:

Options:

A.

physically transport returned items by using an efficient transportation mode.

B.

minimize the number of returned items by involving product design and demand forecasting.

C.

reduce the cost of returned items by refusing to accept items that should not be returned.

D.

reclaim substantial value from returned items by recycling.

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Questions 118

Supply chains delivering products or services are most able to respond quickly to changing market requirements when:

Options:

A.

products have been standardized.

B.

products have a modular design.

C.

production processes have been standardized.

D.

production processes have been simplified.

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Questions 119

An advantage of using a third-party logistics service (3PL) is improved:

Options:

A.

on-time delivery of shipments due to higher inventory levels.

B.

cost structure due to economies of scale.

C.

access to smaller markets due to localization.

D.

risk visibility due to inventory consolidation.

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Questions 120

A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?

Options:

A.

Internal rate of return (IRR)

B.

Lifetime customer value (LCV)

C.

Net present value (NPV)

D.

Return on investment (ROI)

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Questions 121

Which of the following strategies is used primarily for demand planning?

Options:

A.

Build-to-order scheduling

B.

Push-pull replenishment

C.

Collaborative planning, forecasting, and replenishment

D.

Vendor-managed inventory

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Questions 122

Which of the following forecasting methods relies on the opinions of a panel of experts?

Options:

A.

Delphi technique

B.

Survey method

C.

Causal method

D.

Time series analysis

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Questions 123

A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve customer service?

Options:

A.

Customer service ratio metrics

B.

Market segmentation

C.

Customer relationship management (CRM)

D.

Supply Chain Operations Reference (SCOR®)

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Questions 124

A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products. Which of the following distribution strategies would be the most appropriate for the business-strategy change?

Options:

A.

Local distribution centers serving retailers and online sales

B.

Centralized cross-docking facilities serving retailers and online sales

C.

A centralized distribution center serving retailers and direct shipment from the factory serving online sales

D.

A centralized distribution center serving retailers with transshipment arrangements serving online sales

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Questions 125

The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:

Options:

A.

transportation of goods to the next link in the chain.

B.

flow of product information up to the next level of the chain.

C.

flow of demand information and cash up the chain.

D.

flow of supply into an organization.

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Questions 126

What is the primary role of marketing in supporting supply chain management?

Options:

A.

Selecting favored supplier partners

B.

Developing efficient customer channels

C.

Focusing on short-term forecasting accuracy

D.

Working with research and development on slow-moving products

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Questions 127

A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:

Options:

A.

averaging total demand and spreading it evenly across all items.

B.

disaggregating demand to the item level based on marketing input.

C.

disaggregating demand to the item level based on historical proportions.

D.

allocating demand to each production site.

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Questions 128

A main benefit of using customer relationship management (CRM) is:

Options:

A.

maximization of on-time delivery.

B.

minimization of product returns.

C.

identification of customers with high lifetime value.

D.

finding new markets for existing products and services.

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Questions 129

The four risks of supply chain risk management are supply, demand,:

Options:

A.

quality, and process.

B.

value, and sustainability.

C.

process, and environmental.

D.

value, and environmental.

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Questions 130

A quick-response program (QRP) will add value to the supply chain by:

Options:

A.

accelerating new product introduction

B.

lowering the total cost of ownership (TCO)

C.

linking sales with production

D.

improving overall cash velocity

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Questions 131

Which of the following factors is a measure of supply chain reliability?

Options:

A.

Order-fulfillment cycle time

B.

Perfect order fulfillment rate

C.

Upside supply chain flexibility

D.

Downside supply chain adaptability

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Questions 132

A supplier is offering a price discount if more is ordered at one time. The offer should be analyzed to determine if a larger order is appropriate considering: the impact of the

Options:

A.

increase in average inventory levels on ABC designations.

B.

the reduction in material cost compared to the impact on total holding costs.

C.

the impact of additional items on indirect costs,

D.

the increase in transportation costs compared to the reduction in ordering cost.

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Questions 133

Which of the following statements represents a major assumption needed to effectively use days of supply as a measure?

Options:

A.

The reorder point for the inventory has been calculated correctly.

B.

The forecast for the item usage is reasonably accurate.

C.

The item is in the growth phase of the product life cycle.

D.

The item is subjected to statistical process control (SPC) during production.

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Questions 134

Replacing a raw material in a manufacturing process with an alternate material that reduces emissions is an example of using:

Options:

A.

the global reporting initiative e (GRI).

B.

recycling.

C.

rework.

D.

life cycle assessment (LCA).

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Questions 135

Which of the following statements defines the function of the bill of lading (B/L)?

Options:

A.

A document that itemizes freight charges and receipt of freight services

B.

A legally binding contract between the shipper and the buyer

C.

A document that replaces the terms of agreement on the purchase order so that the driver can take possession of the freight

D.

A legally binding document providing the driver and the carrier all the details needed to process the freight shipment

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Questions 136

Which of the following relationship activities is most impacted by a lack of trading partner trust?

Options:

A.

Collaboration

B.

Coordination

C.

Cooperation

D.

Communication

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Questions 137

Which of the following statements best describes the motivation for the creation of the Global Reporting initiative (GRI) sustainability reporting guidelines?

Options:

A.

To combat widely reported sustain ability abuses of multi-national companies

B To combat mc reeled globalization and consumption of natural resources

To support governmental regulation on use and export of natural resources

To support companies working to make their operations more sustainable

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Questions 138

Which of the following objectives is a major principle of theory of constraints (TOC) accounting when applied to a supply chain?

Options:

A.

Total inventory reduction

B.

Maximize process utilization

C.

Maximize revenue generation

D.

Product design simplification

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Questions 139

A firm has determined its cash-to-cash cycle time to be 60 days. The number of days' payables outstanding is 25, and number of days' sales outstanding is 35. If the firm reduces its inventory by 20%, the new cash-to-cash cycle time, in days, will be approximately:

Options:

A.

48.

B.

50.

C.

60.

D.

88.

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Questions 140

Which of the following strategies can be used to help mitigate negative effects of events that rarely occur?

Options:

A.

Adaptive supply chain community

B.

Revenue-sharing contract

C.

Global optimization

D.

Continuous replenishment

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Questions 141

A possible risk of licensing other companies to manufacture products is:

Options:

A.

losing market share.

B.

the other companies becoming competitors

C.

the products becoming a commodity

D.

the products being over priced

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Questions 142

Which of the following actions is most appropriate when implementing a strategy to create customer-affordable value?

Options:

A.

Use a more rapid transportation mode.

B.

Increase safety stock.

C.

Extend product warranty.

D.

Employ lean principles.

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Questions 143

A procurement manager wants to reduce costs on commodity items. Which of the following actions is likely to result in the greatest savings?

Options:

A.

Conducting a supplier review and recertification

B.

Renegotiating contracts with commodity suppliers

C.

Standardizing and eliminating redundant items

D.

Leveraging group purchasing power

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Questions 144

Using an independent service provider for logistics would be most appropriate in which of the following situations?

Options:

A.

A shoe company that wants to penetrate a foreign market

B.

A business that owns plants and warehouses globally

C.

A financial services company that wants to expand its services

D.

A cable television company that wants to add services

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Questions 145

The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:

Options:

A.

design history.

B.

available capacity.

C.

inventory balance.

D.

warehouse location.

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Questions 146

A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns. The cost savings resulting from increasing inventory turns from four to six would be:

Options:

A.

$29,000,000.

B.

$15,750,000.

C.

$10,500,000.

D.

$ 5,250,000.

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Questions 147

The primary reason for a firm to pursue strategic supply chain activities is to:

Options:

A.

gain competitive advantage.

B.

reduce total cost of ownership (TCO).

C.

decrease inventory.

D.

increase product life cycles.

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Questions 148

The purpose of continuous improvement in the supply chain is to:

Options:

A.

eliminate the root causes of problems.

B.

improve interorganizational communication.

C.

develop better written procedures.

D.

reduce product costs.

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Questions 149

Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

Options:

A.

Sales and marketing refers to SCOR to improve demand generation.

B.

Production and engineering uses SCOR best practices to design a new "make" process flow.

C.

Distribution and logistics selects suppliers from the SCOR reference list.

D.

Marketing and development incorporates SCOR Level I metrics for new product design.

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Questions 150

A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:

Options:

A.

create a more loyal customer base.

B.

improve customer satisfaction rates.

C.

increase market share.

D.

target higher-profit customers.

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Questions 151

A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash. The company is executing a corporate strategy that is based on:

Options:

A.

customer focus and alignment.

B.

forecast accuracy.

C.

multiple downstream channels.

D.

multiple upstream supply chains.

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Questions 152

The primary objective of supply chain management is:

Options:

A.

minimizing transportation costs.

B.

reducing inventory levels.

C.

taking a systems approach.

D.

implementing advanced technologies.

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Questions 153

A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?

Options:

A.

Price concessions

B.

Make-or-buy

C.

Distribution warehouse locations

D.

Freight terms

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Questions 154

A company plans to maximize profitability by charging more for its products at retail locations than on its website. Which of the following segmentation strategies would best support this plan?

Options:

A.

Group

B.

Channel

C.

Regional

D.

Location

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Questions 155

The primary reason for the evolution of the supply chain is:

Options:

A.

fewer rejects due to poor quality.

B.

increased on-time delivery.

C.

increased cost savings.

D.

increased communication.

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Questions 156

Which of the following types of information would be an appropriate basis for a qualitative forecast?

Options:

A.

Leading indicators

B.

Market research data

C.

Order history

D.

Shipment history

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Questions 157

Incorporating supplier input into product and process design helps to:

Options:

A.

maintain quality.

B.

stabilize product costs.

C.

reduce time to market.

D.

save costs to the buyer.

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Exam Code: CSCP
Exam Name: Certified Supply Chain Professional Exam
Last Update: May 5, 2024
Questions: 529

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