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CSTE Certified Software Tester Questions and Answers

Questions 4

Productivity is increased if value is added to a product.

Options:

A.

True

B.

False

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Questions 5

Listening is the most frequently used form of communication.

Options:

A.

True

B.

False

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Questions 6

The three parts of the function point count must be determined individually.

Options:

A.

True

B.

False

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Questions 7

Which of the following are negative possibilities if quality requirements are not met?

Options:

A.

Termination

B.

Customer complaints and late product

C.

Overworking team members and poor product quality

D.

Poor quality

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Questions 8

With a little experience, management can soon see that process optimization can produce major quality and productivity benefits.

Options:

A.

True

B.

False

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Questions 9

Achieving quality requires:

Options:

A.

Exceeding the customer's expectations

B.

Focusing on the customer

C.

Meeting all the definitions of quality

D.

All the above

E.

Understanding the customer's expectations

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Questions 10

Which of these terms apply to identifying quality standards and how to satisfy them?

Options:

A.

Quality Management

B.

Quality Overview

C.

Quality Planning

D.

Quality Projections

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Questions 11

A standard is not an expected norm

Options:

A.

True

B.

False

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Questions 12

The more common benefits associated with a service-level agreement are:

Options:

A.

Establish two-way accountability

B.

Make complaining easy

C.

Provide the basis for an IS budget

D.

When Testing is over it becomes QA

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Questions 13

The ______________ is an application of process management and quality improvement concepts to software development and maintenance.

Options:

A.

Malcolm Baldridge

B.

ISO 9000

C.

SEI/CMM

D.

QS14000

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Questions 14

Reviews can enforce the use of standards.

Options:

A.

True

B.

False

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Questions 15

Inspections may or may not involve the author of the work product.

Options:

A.

True

B.

False

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Questions 16

To establish a position for mutual discussion, if your customer stands you should be seated to show interest in your customer's problem.

Options:

A.

True

B.

False

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Questions 17

Which of the following is NOT included in ISO guidelines?

Options:

A.

Purchaser and Supplier

B.

Internal Quality System Audits

C.

Management principles

D.

Documentation

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Questions 18

The term "Defect" is related to the term "Fault" because a fault is a defect, which has not yet been identified.

Options:

A.

True

B.

False

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Questions 19

The Baldrige award is a world-wide quality award.

Options:

A.

True

B.

False

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Questions 20

Configuration management can be applied to non-test changes.

Options:

A.

True

B.

False

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Questions 21

Deming’s Fourteen Points for Management can be summed up by:

Options:

A.

Create constancy of purpose by breaking down barriers between departments

B.

Cease dependence on inspection to achieve quality

C.

Stop focusing on judgment results and start focusing on improvement of processes

D.

Improve constantly and forever the system of production and service to improve quality and productivity and to decrease costs

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Questions 22

Which term defines the process of project compliance with policies and procedures?

Options:

A.

Quality assurances

B.

Quality audits

C.

Quality control

D.

Quality control management

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Questions 23

A process/activity during which a high number of defects occur is known as a defect-prone process.

Options:

A.

True

B.

False

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Questions 24

A process allows the same quality to be replicated from product to product, often by the use of standards and procedures.

Options:

A.

True

B.

False

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Questions 25

Choose the two options that are incorrect about the listening skill:

Options:

A.

Listening involves three steps: hearing, attending, feedback

B.

You should ask questions to the speaker to confirm what he or she is saying.

C.

Listening is a skill that is taught to young children

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Questions 26

Which process does QA provide and umbrella for?

Options:

A.

Project management plan

B.

Quality baseline

C.

Quality assurance

D.

Continuous process improvement

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Questions 27

A unit level test plan should be input to a system or integration level test plan.

Options:

A.

True

B.

False

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Questions 28

About the Malcolm Baldridge National Quality Award, identify the incorrect statement about the implementation of the strategies.

Options:

A.

Understanding of the strategies for quality excellence

B.

Understanding of the requirements for quality excellence

C.

Sharing of information on successful strategies and on the benefits derived

D.

Awareness of quality as an increasingly important element in competitiveness

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Questions 29

The intent of the quality control checklist should be to improve the quality of the product being controlled by investigative means.

Options:

A.

True

B.

False

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Questions 30

Information and analysis evaluations are based upon _____________ .

Options:

A.

The appropriateness and effectiveness of methods for management of data

B.

Information and analysis

C.

Technology in relation to the business factors

D.

All the above

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Questions 31

The two major differences between internal auditing and quality assurance involve their respective statement of responsibilities and common body of knowledge.

Options:

A.

True

B.

False

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Questions 32

Which of the processes includes all activities of the performing organization that determines policies and responsibilities of a project?

Options:

A.

Performance quality control

B.

Performance plan management

C.

Project quality management

D.

Quality control management

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Questions 33

What is the primary objective of the system proposal from the producer's viewpoint?

Options:

A.

To present the costs / benefits of the proposal

B.

To obtain an agreement for more work

C.

To standardize presentations

D.

To present the methodology of operations

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Questions 34

What type of change do you need before you can obtain a behavior change?

Options:

A.

Lifestyle

B.

Internal

C.

Vocabulary

D.

Management

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Questions 35

Quality department or officer / regulatory affairs office or officer is a prerequisite for eligibility under leadership criteria.

Options:

A.

True

B.

False

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Questions 36

The essence of a quality internal product is:

Options:

A.

Customer satisfaction

B.

Improving internal processes

C.

Delivering the right product

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Exam Code: CSTE
Exam Name: Certified Software Tester
Last Update: Apr 30, 2026
Questions: 122

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