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Data-Cloud-Consultant Salesforce Certified Data 360 Consultant (Data-Con-101) Questions and Answers

Questions 4

What is a Data 360 use case for improving the patient experience in the Healthcare and Life Sciences sector?

Options:

A.

Activating a Unified Health Score to provide a holistic view of patient wellness and engagement

B.

Managing the payroll of visiting physicians via a custom mobile app

C.

Using data to predict the best location for which hospital the patient should visit

D.

Automating the retail checkout process in hospital gift shops

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Questions 5

A Data 360 Consultant wants to ensure that every segment managed by multiple brand teams adheres to the same set of exclusion criteria that are updated on a monthly basis. What is the most efficient option to allow for this capability?

Options:

A.

Create a segment and copy it for each brand.

B.

Create, publish, and deploy a data kit.

C.

Create a reusable container block with common criteria.

D.

Create a nested segment.

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Questions 6

When reporting on calculated insights in Salesforce, what is a critical limitation a Data 360 Consultant must keep in mind regarding data freshness?

Options:

A.

The data reflects the state of the last time the insight was batch processed.

B.

Calculated insights can only be reported on if they contain fewer than 2,000 total rows.

C.

Insights are only available in reports if they have been " Activated " to a Marketing Cloud engagement.

D.

Calculated insights are only updated once every 24 hours.

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Questions 7

A client wants to bring in loyalty data from a custom object in Salesforce CRM that contains a point balance for accrued hotel points and airline points within the same record. The client wants to split these point systems into two separate records for better tracking and processing. What should a Data 360 Consultant recommend in this scenario?

Options:

A.

Create a junction object in Salesforce CRM and modify the ingestion strategy.

B.

Use batch transforms to create a second data lake object.

C.

Clone the data source object.

D.

Create a data kit from the data lake object and deploy it to the same Data 360 org.

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Questions 8

Which tool should users use to visualize and analyze unified customer data in Data 360?

Options:

A.

Salesforce CLI

B.

Heroku

C.

Intelligence Reports Advanced

D.

Tableau

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Questions 9

A Data 360 Consultant is preparing to implement Data 360. Which ethic should the consultant adhere to regarding customer data?

Options:

A.

Carefully consider asking for sensitive data such as age, gender, and ethnicity.

B.

Give senior leaders in the firm access to customer data for audit purposes.

C.

Collect and use all of the data to create more personalized experiences.

D.

Map sensitive data to the same data model object for ease of deletion.

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Questions 10

What does the Ignore Empty Value option do in Identity Resolution?

Options:

A.

Ignores Individual object records with empty fields when running identity resolution rules

B.

Ignores Contact Point object records with empty fields when running identity resolution rules

C.

Ignores empty fields when running reconciliation rules

D.

Ignores empty fields when running match rules

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Questions 11

Northern Trail Outfitters has customer data in three separate systems. Each system uses a different unique internal identifier for the same individual. However, all three systems consistently capture a common Loyalty Program ID for every customer. Which feature should a Data 360 Consultant use to link these records into a single Unified Profile based on this shared external ID?

Options:

A.

Use the Internal Organization match rule.

B.

Create an Exact Name and Email match rule.

C.

Implement the Exact Phone Number match rule.

D.

Configure a Party Identification match rule.

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Questions 12

A Data 360 Consultant is configuring an activation for a segment created from the Unified Individual object to be sent to a Loyalty Cloud activation target. They would like to include the Loyalty Program Tier for personalization, but this field is stored in a separate Loyalty Program Member data model object (DMO) that was not used in the initial segment filters. Which feature should the consultant use during the activation setup to include this external identifier in the exported payload?

Options:

A.

Calculated insights to join the Loyalty Program Tier to the Unified Individual prior to segmentation

B.

Contact point priority to rank the Loyalty Program Tier above the standard Individual ID

C.

Activation membership to select the Loyalty Program Member DMO and its associated fields

D.

Data stream mappings to re-map the Loyalty Program Tier as a secondary key on the Individual object

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Questions 13

Data 360 receives a nightly file of all ecommerce transactions from the previous day. Several segments and activations depend upon calculated insights from the updated data in order to maintain accuracy in the customer ' s scheduled campaign messages. What should the Data 360 Consultant do to ensure the ecommerce data is ready for use for each of the scheduled activations?

Options:

A.

Ensure the segments are set to Rapid Publish and set to refresh every hour.

B.

Ensure the activations are set to Incremental Activation and automatically publish every hour.

C.

Use Flow to trigger a change data event on the ecommerce data to refresh calculated insights and segments before the activations are scheduled to run.

D.

Set a refresh schedule for the calculated insights to occur every hour.

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Questions 14

After a predictive model is activated in Data 360, where are the resulting scores or predictions typically stored for use in segmentation?

Options:

A.

Within the Audit Trail logs for security compliance

B.

As an attribute on a related data model object (DMO)

C.

In a temporary CSV file available in the Setup menu

D.

Directly within the source system (for example, Marketing Cloud or Sales Cloud) only

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Questions 15

A retail company has customer data scattered across CRM, ecommerce, and support platforms. Marketing and support teams struggle to get a complete picture of the customer because data is inconsistent and siloed. Which Salesforce Data 360 feature should the company implement first to solve this problem?

Options:

A.

Unifying fragmented customer and business data into a single, comprehensive view

B.

Delivering personalized offers across channels based on advanced segmentation

C.

Creating real-time AI-driven recommendations for customer engagement

D.

Automating proactive service actions using IoT and predictive analytics

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Questions 16

Northern Trail Outfitters wants to run a multi-step marketing campaign where customers receive different offers based on a strict priority hierarchy. The marketing team needs to ensure that each customer is assigned to only one segment to avoid sending overlapping promotions. Which feature should a Data 360 Consultant recommend to meet these requirements?

Options:

A.

Exclusion Rules

B.

Nested Segment Logic

C.

Waterfall Segmentation

D.

Sequential Segment Membership

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Questions 17

A Data 360 Consultant wants to activate a segment on the Unified Individual object. Which steps are required from ingestion to activation?

Options:

A.

Data > Data Lake Object > Identity ResolutionandUnification > Segmentation > Activation

B.

Data > Data Lake Object > Map to Data Model Object > Activation

C.

Data > Data Lake Object > Map to Data Model Object > Identity ResolutionandUnification > Segmentation > Activation

D.

Data > Data Lake Object > Map to Data Model Object > Identity ResolutionandUnification > Activation

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Questions 18

A Data 360 Consultant is configuring a zero- copy architecture where an external Snowflake instance needs to access Data 360 data without the latency of traditional extract, transform, load (ETL) processes. Which capability should the consultant use to expose Data 360 objects to the external Snowflake environment?

Options:

A.

Data 360 Webhook Subscriptions

B.

Data 360 Data Shares

C.

Data 360 Data Bundles

D.

Data 360 S3 Direct Ingress

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Questions 19

A data architect has deployed an inbound change set containing a data kit into a new Salesforce Production org. Although the deployment status shows " Succeeded " , the architect notices that the specific data stream configurations and calculated insights included in the kit are not yet active or visible in the Data 360 functional tabs. What is the next required action the architect must perform to fully implement the configurations within the data kit?

Options:

A.

Install the data kit from the Data 360 Setup menu to map and activate the components.

B.

Re-upload the outbound change set from the source org to clear the metadata cache.

C.

Run a " Full Refresh " on all data streams within the newly deployed change set.

D.

Use the Salesforce Package Manager to verify the installation status of the components.

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Questions 20

Northern Trail Outfitters (NTO) wants to send a promotional campaign to customers that have purchased within the past 6 months. The Data 360 Consultant creates a segment to meet this requirement. Now, NTO has brought an additional requirement to suppress customers who have made purchases within the last week. What should the consultant use to remove the recent customers?

Options:

A.

Segmentation exclude rules

B.

Streaming insights

C.

Batch transforms

D.

Related attributes

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Questions 21

A solution architect needs to create a segment of " High Value Customers " . They define this as anyone who qualifies for the existing Platinum Loyalty segment OR anyone who has spent more than US $5,000. What is the most efficient way to build this?

Options:

A.

Create a waterfall segment, prioritizing the " Platinum Loyalty " group first and the " High Spender " group second.

B.

Use a nested segment for " Platinum Loyalty " and add a separate container for the minimum spend within OR operator.

C.

Create two separate segments and join them together in a Tableau dashboard for activation.

D.

Build a calculated insight that joins both conditions and use that as the only filter in a new segment.

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Questions 22

A Data 360 Consultant needs to unify records from a legacy billing system and a CRM. Both systems use different internal IDs, but both store a common Customer_Tax_ID. How should the consultant ensure these records can be matched in an identity resolution ruleset?

Options:

A.

Map both the billing ID and CRM ID to the Individual Primary Key field.

B.

Map the Customer_Tax_ID from both systems to the Party Identification object with a consistent Identification Name.

C.

Create a reconciliation rule that gives the CRM data stream a higher priority than the billing system.

D.

Configure a fuzzy match rule on the Individual object using the Customer_Tax_ID attribute.

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Questions 23

A Data 360 Consultant for a high- growth retail brand is configuring the ingestion of customer behavioral data from a mobile application. The brand requires that the raw, unmodified data be stored exactly as it appears in the source system before any mapping or transformations occur to maintain a historical record of the transmission. Which object serves as the container of this source data in Data 360?

Options:

A.

Calculated Insight Object

B.

Data Model Object

C.

Party Identification Object

D.

Data Lake Object

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Questions 24

Which statement is true related to batch ingestions from Salesforce CRM?

Options:

A.

When a column is added or removed, the CRM Connector performs a full refresh.

B.

CRM data cannot be manually refreshed and must wait for the next scheduled synchronization.

C.

The CRM Connector performs an incremental refresh when 600,000 or more deletion records are detected.

D.

The CRM Connector ' s synchronization times can be customized to up to 15-minute intervals.

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Questions 25

A Data 360 Consultant needs to filter out specific contact points from the Unified Individuals that qualify for a segment. Where should the consultant apply this filtering?

Options:

A.

Apply contact point filtering during the creation of the segment

B.

Apply contact point filtering when creating an activation

C.

Apply contact point filtering leveraging a calculated insight

D.

Apply contact point filtering on data ingestion

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Questions 26

An organization wants to give users the ability to identify and select text attributes from a picklist of options. Which Data 360 feature should help with this use case?

Options:

A.

Data harmonization

B.

Value suggestion

C.

Transformation formulas

D.

Global picklists

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Questions 27

A Data 360 Consultant is setting up a zero- copy data federation connection with a partner, Snowflake. What is the first step the consultant must perform in Data 360?

Options:

A.

Map the external data directly to the Unified Individual data model object (DMO).

B.

Establish a connection in the Data 360 Setup using the specific provider ' s credentials.

C.

Create a data stream using the Bulk API category using the specific provider ' s credentials.

D.

Run an identity resolution matching rule.

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Questions 28

Northern Trail Outfitters wants to compute recency, frequency, monetary (RFM) scores on its unified individuals in order to use it in Marketing Cloud Engagement. What is the best way to achieve this goal?

Options:

A.

Include the Calculated Insight attribute in activation.

B.

Use copy fields to show the calculated insight.

C.

Add the score to a related list.

D.

Import the score to Marketing Cloud via SFTP.

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Exam Name: Salesforce Certified Data 360 Consultant (Data-Con-101)
Last Update: Jun 9, 2026
Questions: 95

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