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FBA15 BCS Foundation Certificate in Business Analysis (V4.0) Questions and Answers

Questions 4

Which of the following may be used to document the outcomes of a workshop?

Options:

A.

Mind maps.

B.

Brainwriting.

C.

Round robin.

D.

Stepwise refinement.

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Questions 5

The following requirement has been identified; The system must be able to record customer payments'. What type of requirement is this?

Options:

A.

A functional requirement.

B.

A non-functional requirement.

C.

A general requirement.

D.

A technical requirement.

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Questions 6

A software house is developing a software package specifically for hotel management. A business analyst has been employed because of her familiarity with the hotel industry. Which of the following competencies has she been employed to bring to the project?

Options:

A.

Domain knowledge.

B.

Problem solving.

C.

Team leadership.

D.

Project management.

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Questions 7

An analyst investigating a finance system wishes to build rapport with individual stakeholders and investigate in detail each stakeholder's views. Which of the following techniques should the analyst use?

Options:

A.

Questionnaires.

B.

Interviewing.

C.

Special purpose records.

D.

Document analysis.

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Questions 8

Which of the following terms may be used to describe the attitude of a stakeholder who is NOT in favour of the project but is probably not actively opposed to it?

Options:

A.

Opponent.

B.

Neutral.

C.

Critic.

D.

Blocker.

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Questions 9

The required competencies of a business analyst are classified into three categories. Which of the following is one of these three categories?

Options:

A.

Management Qualities.

B.

Business Knowledge.

C.

IT Skills

D.

Project Skills.

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Questions 10

Which of the following investigation techniques involves following a user for one or two days in order to find out what a particular job entails?

Options:

A.

Scenario analysis.

B.

Protocol analysis.

C.

Shadowing.

D.

Activity sampling.

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Questions 11

An organisation called Quality Signs' makes display signs for commercial customers. Which of the following are MOST likely to be the Actors in a CATWOE analysis?

Options:

A.

The Managing Director of Quality Signs.

B.

The sign makers of Quality Signs.

C.

The competitors of Quality Signs.

D.

The customers of Quality Signs.

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Questions 12

Which of the following actions could sustain business change?

Options:

A.

Develop the coaching skills of selected staff members.

B.

Establish clear benefits for selected, powerful stakeholders.

C.

Retain the previous system and its associated processes.

D.

Ensure that improved staff performance is not rewarded.

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Questions 13

Which of the following lists includes only activities that are defined as support activities in the value chain?

Options:

A.

Firm infrastructure, service, marketing and sales.

B.

Inbound logistics, outbound logistics, operations.

C.

Procurement, technology development, human resource management.

D.

Service, procurement, firm infrastructure.

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Questions 14

When is the self-esteem of individuals affected by a change process usually at its lowest?

Options:

A.

At the end of the change process.

B.

At the start of the change process.

C.

At all points during the change process.

D.

In the middle phase of the change process.

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Questions 15

In which of the following circumstances is supplier power high?

Options:

A.

When switching costs are low.

B.

When there are relatively few customers.

C.

When the supplier brand is powerful.

D.

When alternatives are readily available.

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Questions 16

When are the acceptance criteria for user acceptance testing defined?

Options:

A.

When the deliverables of the system design have been agreed.

B.

When the deliverables of the requirements analysis have been agreed.

C.

When the software has been completed and has passed system testing.

D.

When the users have had the opportunity to use the software for a period of time.

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Questions 17

A business case for a project claims that the new system will provide managers with more time to think creatively about strategic issues. What would this be classified as in a cost-benefit analysis?

Options:

A.

An intangible cost.

B.

A tangible benefit.

C.

An intangible benefit.

D.

A tangible cost.

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Questions 18

Which of the following stages is immediately after problem-finding in Isaksen and Treffinger's creative problem-solving model?

Options:

A.

Idea-finding.

B.

Solution-finding.

C.

Data-finding.

D.

Acceptance-finding.

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Questions 19

A requirement has been identified as beneficial. It will be included in the system if it does not take too long to deliver or cost too much. How would this requirement be prioritised in the MoSCoW classification?

Options:

A.

As a 'M'.

B.

As a 'C'.

C.

As a 'S'.

D.

As a 'W'.

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Questions 20

Which ONE model is used for planning the training the support that people need as they adapt to change?

Options:

A.

The Concerns-Based Adoption Model.

B.

The Corporate Training Plan.

C.

The Capability Maturity Model.

D.

The Change Control Process Model.

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Questions 21

When are workshops especially valuable?

Options:

A.

When suitably sized rooms are available.

B.

When all stakeholders are agreed on the way forward.

C.

When a geographically dispersed set of users needs to be consulted.

D.

When time and budget are constrained.

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Questions 22

During a workshop, it is useful to ask participants to come up with ideas which are listed for later evaluation. What is this technique called?

Options:

A.

Round Robin.

B.

Brainstorming.

C.

Mind Mapping.

D.

Mess Finding.

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Questions 23

The Internal Rate of Return has been calculated for an option in a Business Case. Which ONE of the following statements is true?

Options:

A.

The Net Present Value is not known.

B.

The DCF Rate is not known.

C.

The Net Present Value is Zero.

D.

The DCF Rate is Zero.

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Questions 24

It is claimed that a new system will bring improved job satisfaction to employees. How should this improved job satisfaction be classified?

Options:

A.

As a tangible benefit.

B.

As an intangible cost.

C.

As a tangible cost.

D.

As an intangible benefit.

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Exam Code: FBA15
Exam Name: BCS Foundation Certificate in Business Analysis (V4.0)
Last Update: Dec 11, 2023
Questions: 160