The following requirement has been identified; The system must be able to record customer payments'. What type of requirement is this?
A software house is developing a software package specifically for hotel management. A business analyst has been employed because of her familiarity with the hotel industry. Which of the following competencies has she been employed to bring to the project?
An analyst investigating a finance system wishes to build rapport with individual stakeholders and investigate in detail each stakeholder's views. Which of the following techniques should the analyst use?
Which of the following terms may be used to describe the attitude of a stakeholder who is NOT in favour of the project but is probably not actively opposed to it?
The required competencies of a business analyst are classified into three categories. Which of the following is one of these three categories?
Which of the following investigation techniques involves following a user for one or two days in order to find out what a particular job entails?
An organisation called Quality Signs' makes display signs for commercial customers. Which of the following are MOST likely to be the Actors in a CATWOE analysis?
Which of the following lists includes only activities that are defined as support activities in the value chain?
When is the self-esteem of individuals affected by a change process usually at its lowest?
A business case for a project claims that the new system will provide managers with more time to think creatively about strategic issues. What would this be classified as in a cost-benefit analysis?
Which of the following stages is immediately after problem-finding in Isaksen and Treffinger's creative problem-solving model?
A requirement has been identified as beneficial. It will be included in the system if it does not take too long to deliver or cost too much. How would this requirement be prioritised in the MoSCoW classification?
Which ONE model is used for planning the training the support that people need as they adapt to change?
During a workshop, it is useful to ask participants to come up with ideas which are listed for later evaluation. What is this technique called?
The Internal Rate of Return has been calculated for an option in a Business Case. Which ONE of the following statements is true?
It is claimed that a new system will bring improved job satisfaction to employees. How should this improved job satisfaction be classified?