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Field-Service-Consultant Salesforce Certified Field Service Consultant (SU24) Questions and Answers

Questions 4

Service appointments in a “cannot complete” status may indicate that an

additional part or expert assistance is needed to complete the work. Universal

containers defined that service appointments in a “cannot complete” status are unable

to be rescheduled or unscheduled for history tracking purposes.

Which two items should the consultant recommend to meet the requirement?

Choose 2 answers

Options:

A.

Define “cannot complete” as a pinned status for auto-dispatch services.

B.

Define “cannot complete” as a pinned status for scheduling and optimization services.

C.

Ensure that status transitions are configured to prevent the update from “cannot

complete” to “none’.

D.

Ensure that status transition are configured to allow the status update from “cannot

complete” to “scheduled”.

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Questions 5

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.

Which configuration steps should 8 Conzultant take to meet this requirement?

Options:

A.

Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

B.

Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

C.

Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.

D.

Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

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Questions 6

At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.

How should the Consultant ensure proper scheduling and optimization for the member?

Options:

A.

Add one hour to the start and end times on the Service Territory.

B.

Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.

C.

Add one hour to the start and end times on the Service Territory Member's Operating Hours.

D.

Subtract one hour from the start and end times on the Service Territory.

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Questions 7

Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.

Which three data elements should a Consultant recommend tracking to support these requirements?

Choose 3 answers

Options:

A.

Inventory

B.

Warehouse Locations

C.

Products Consumed

D.

Products Required

E.

Mobile Locations

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Questions 8

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.

Once a replacement has been made, where can the Asset Relationships be viewed?

Options:

A.

Only the Primary Assets related list on the Asset object

B.

Only the Primary Assets related list on the Work Order object

C.

Both the Primary Assets and Related Assets related lists on the Work Order object

D.

Both the Primary Assets and Related Assets related lists on the Asset object

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Questions 9

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.

Which Scheduling Policy should the Dispatcher use?

Options:

A.

Emergency

B.

High Intensity

C.

Soft Boundaries

D.

Customer First

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Questions 10

universal containers wants to provide a view of emergency work that is only

visible to dispatchers

What should the consultant do to meet the requirement?

Options:

A.

Custom gantt filter

B.

Custom lightning component

C.

Custom report in a private report folder

D.

Custom list view

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Questions 11

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

Options:

A.

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

B.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

C.

Create two Service Appointments and schedule them to the same Resource.

D.

Create one Service Appointment and schedule it to two different Resources.

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Questions 12

Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.

Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)

Options:

A.

Products Required for Work Orders

B.

Products Required for Service Appointments

C.

Products Required for Work Order Line Items

D.

Products Required for Service Resources

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Questions 13

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

How should the Consultant meet this requirement?

Options:

A.

Add Products to the Products Required Related List on the Asset object.

B.

Add Products to the Work Order Products Related List on the Asset object.

C.

Add Products to the Products Required Related List on the Work Type object.

D.

Add Products to the Work Order Products Related List on the Work Type object.

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Questions 14

Technicians often need to generate a report in the customer's language.

Which configuration should the Consultant recommend to meet the requirement?

Options:

A.

Update the Language of the current User.

B.

Add the Service Report Language field to the Work Order Page Layout.

C.

Add the Language field to the Contact Page Layout.

D.

Update the Default Language of the Organization.

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Questions 15

A technician needs to get replacement part for damaged inventory on them for

an upcoming job.

To which object should the technician add a product request record?

Options:

A.

work types

B.

work order

C.

service appointment

D.

service report

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Questions 16

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.

Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

Options:

A.

Create a new user territory associated with the Service Territory and dispatcher.

B.

Configure and run the User Territory Sharing Job in Field Service Settings.

C.

Assign a new user territory and add each of the assigned service resources.

D.

Add the resources assigned to the Service Territory's Member related list.

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Questions 17

A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.

Where should the technician record this information?

Options:

A.

The Product Item Transactions Related List on the Product Item

B.

The Work Order Line Item associated with the completed Work Order

C.

The Products Consumed section on the Work Order

D.

The Product Request Line Item associated with the Product

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Questions 18

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.

Which Scheduling Policy should the Dispatcher use?

Options:

A.

Emergency

B.

High Intensity

C.

Soft Boundaries

D.

Customer First

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Questions 19

Universal Containers just started its Field Service Implementation and is configuring Service Territories and

Locations. The Locations need to be associated to Territories.

In which two ways should the Consultant show this relationship?

Choose ? answers

Options:

A.

Add the Service Territory Location Related List on the Service Territory page layout.

B.

Add the Service Territory Location Related List on the Location page layout.

C.

Create the Service Territory Location as a Service Territory lookup field.

D.

Create the Service Territory Location as a Location lookup field.

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Questions 20

Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

How should a Consultant implement the requirement?

Options:

A.

Create the individual Technicians as Service Crew Members.

B.

Set the individual Technicians as Capacity-Based Service Resources.

C.

Set the Contractor Manager as a Capacity-Based Service Resource.

D.

Create the Contractor Manager as a Crew Service Resource.

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Questions 21

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?

Choose 2 answers

Options:

A.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

B.

Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

C.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

D.

Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

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Exam Name: Salesforce Certified Field Service Consultant (SU24)
Last Update: Dec 2, 2024
Questions: 163

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