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One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into
consideration
Which three options are available to dispatchers?
which configuration can universal containers use to brand the field service lightning mobile app?
universal containers want to standardize creation of work orders. Historically,
work orders have been set up with the incorrect skills and estimated time to
completion.
What should a consultant utilize to meet this requirement?
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
Universal containers requires trained inspectors to make three site visits per year to
inspect containers sites. These visits must be scheduled within 14 days of the inspection
due date.
What are two ways s consultant can configure maintenance plans to meet the
requirement? Choose 2 answer
Universal container needs to verify that a repair job has been completed to the
customer satisfaction before an invoice can be generated
Which two items should the consultant consider?
Choose 2 answers
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
Which two configurations can companies add to brand the Field Service mobile app?
Universal container want technician using the field service lightning mobile app
to indicate when service appointment is at risk
What should be a consultant recommended to meet the requirements?
Universal containers wants to identify which resources need more or fewer
appointment.
Which Gantt chart filter option should a consultant recommend to provide this
information?
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?
Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?
the org -wide default sharing for a service appointment Is set to private
If the service appointment is cancelled, which users will have visibility to the record?
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High'
Choose 2 answers
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?
universal containers is evaluating a strategy for reducing the cost of service using automated scheduling
Which toe approaches will contribute to this goal?
Choose 2 answers
Approximately 70% of Universal Containers’ site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?
Universal Containers’ (UC) product named “Widget 1” should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on “Widget 1” at their location. What should be implemented to ensure the customer’s case automatically receives remote technical support?
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?
An employee at universal container performs the role of a dispatcher and a
technician
How should a consultant configure the field service lightning to support this
behavior?
A customer support agent handles an in – bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician
in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support
agent?
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time
How could a service resource's timesheet be configured to track the total time spent?
on each step?
Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer's requirement?
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
universal container UC wants to create a new scheduling policy that takes into
account the technician assigned to customers account and then considers a resource
from the customer group of preferred technician UC also wants to consider only
technician with 50 miles of schedule work
Which two items should a consultant include in the scheduling policy to meet this?
requirement?
each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before
requesting the technician come on a site to save money on the service charges
How should consultants configure the field service lightning to track the work
performed?
universal containers outsources 100 hours of weekly maintenance to an external
contractor. Jobs are assigned to a contractor manager instead of individual external
technicians. The contractor manager is in charge of updating service appointments and
work orders upon completion.
How should a consultant implement the requirement?
TESTED 06 May 2025