GCP-GC-IMP Genesys Cloud Certified Professional - Implementation Questions and Answers

Genesys

The Resource Center

Your carrier

Your designated contact

Other participants must also click on the Open video call icon.

All participants must click on the Join button in the video chat view.

All participants, except the initiator, must click on the Join button in the chat view.

Participants automatically placed in the video chat when clicking on the chat room.

Create a pool of extensions.

Buy the extension number from the carrier.

Add the extension to the dial plan.

Assign the extension to the user's phone.

True

False

External trunk

Network interface trunk

WebRTC phone trunk

SIP phone trunk

Knowledge base features, such as FAQs and Communities.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

Call center features such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Genesys Cloud 1

Genesys Cloud 2

Genesys Cloud 3

Genesys Cloud 4

Organization ID

Company Name

Agent Name

ID

UDP

TCP

RTP

SIP

Reset the user’s password.

Rename the user account.

Set the user to Inactive for 30 days, then delete the user account.

Create a role for former users and add the user to that role.

True

False

Notifications can be turned off per room.

There is a maximum of 50 users to a room.

You must have the room_user permission to use rooms.

Administrators assign people to rooms.