GCP-GC-REP Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

How is an Incoming Call represented in reports?

Which view displays current metrics and information about the queues if you have a membership?

What is the maximum limit for creating performance dashboards for private users?

What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

Select the available templates for adding widgets to a performance dashboard. (Choose four.)