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Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
Select all the sections available to configure the global settings for a newly created flow. (Choose five.)
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
Which of the following components can be configured to read and write data from a CRM?
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
What is the maximum value that can be set for the ‘Minimum confidence level’ in speech recognition?
To create, configure, and publish __________ call flow(s), an admin must have at least one contact list and one wrap-up code configured.
TESTED 13 May 2026