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GCX-SCR Genesys Cloud CX: Scripting Certification Questions and Answers

Questions 4

Every script page has a horizontal stack container placed in it by default.

Options:

A.

True

B.

False

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Questions 5

You are working on a complex script that has multiple stack containers and components placed inside each other. You could use the feature to make sure you've selected the correct component or container.

Options:

A.

Validate

B.

Nesting Indicators

C.

Debug

D.

Container

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Questions 6

A number plan determines how many and which digits are necessary for call routing.

Options:

A.

True

B.

False

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Questions 7

What are the key components and functionalities of scripts used to present information to agents? (Choose four.)

Options:

A.

Visual controls

B.

Editor

C.

Text

D.

Reports

E.

Navigational Aids

F.

Graphics

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Questions 8

You cannot schedule a callback for more than 30 days in advance.

Options:

A.

True

B.

False

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Questions 9

Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.

Options:

A.

{(Outbound.First Name)}

B.

((Outbound.First Name))

C.

Outbound.First Name

D.

{{Outbound.First Name}}

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Questions 10

You can modify the data type of a variable once it has been created.

Options:

A.

True

B.

False

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Questions 11

The ________________ allows you to easily format text using Markdown syntax.

Options:

A.

Image Component

B.

Input Component

C.

Markdown Component

D.

Text Component

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Questions 12

An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

Options:

A.

Update the customer details in the script.

B.

Invoke 'Outbound Update Contact' action

C.

Use the notes section to pass information about the interaction.

D.

Both A and B.

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Questions 13

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Options:

A.

Workgroups

B.

Rooms

C.

Groups

D.

Roles

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Questions 14

HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.

Options:

A.

True

B.

False

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Questions 15

By default, Line Recording is disabled.

Options:

A.

True

B.

False

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Questions 16

Allen is creating a script to populate the customer's details. He needs to display the total due from the previous month's bill and the present month's bill to the agent. Both bill amounts are passed to the scripts as string values. Select the appropriate answer.

Options:

A.

Use the Dynamic Number variable to add the bill amounts.

B.

Convert the string values to numbers and add them using a Dynamic Number variable.

C.

Use the Dynamic String variable to add the billing amount.

D.

Add the bill amounts together using the String variable.

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Questions 17

You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.

1. Create a Script.

2. Configure the CRM integration in Genesys Cloud CX.

3. Give necessary permission to agents to view and execute data actions.

4. Configure the respective data action of the configured CRM in Scripts.

5. Enable the Data Actions property in the script.

Options:

A.

2,3,4,1,5

B.

2,1,5,4,3

C.

1,2,5,3,4

D.

5,4,2,3,1

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Questions 18

When should you consider using custom templates in the Genesys Cloud script editor?

Options:

A.

To enable advanced features within the script.

B.

To store visual elements like graphics.

C.

To create a one-time script without reuse.

D.

To create multiple scripts with similar requirements.

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Exam Code: GCX-SCR
Exam Name: Genesys Cloud CX: Scripting Certification
Last Update: Dec 4, 2024
Questions: 60

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