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  5. Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Questions 4

How does the Meeting Scheduler in WFM utilizethe & apos; Minimum % of required attendees & apos; field?

Options:

A.

The Meeting Scheduler will only schedule a meeting if it is able to find a suitable time for all agents

B.

The Meeting Scheduler will attempt to find an appropriate time to schedule the meeting for the minimum % of agents specified, if not it will not schedule the meeting

C.

The Meeting Scheduler will attempt to find an appropriate time, within the constraints Specified, for all attendees as C r long as they are not already scheduled for other activities, failing that it will schedule for the minimum % of attendees

D.

The Meeting Scheduler will attempt to find an appropriate time within the specified onstraints for all attendees, failing that It will reduce the number of agents in the meeting until It reaches the minimum % at which point it will not schedule the meeting

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Questions 5

At what point can an Agent see his own schedule through WFM web Agent?

Options:

A.

Once the schedule is published

B.

Once the configuration, policy and Calendar are configured

C.

Once the forecast is published and the Agent runs the Scheduler

D.

Once the Supervisor runs the scheduler

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Questions 6

Is there a limit on the number of Activities configurable in Genesys WFM for a site?

Options:

A.

Yes, up Co 10 Activities

B.

Yes, up to 100 Activities

C.

Yes, up to 500 Activities

D.

No, there is no limit

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Questions 7

You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?

Options:

A.

Attribute Property

B.

Disregard Historical Data

C.

Overlap Template

D.

Activity

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Questions 8

Which of the following is responsible for building WFM schedules?

Options:

A.

WFM Server

B.

WFM Data Aggregator

C.

WFM Builder

D.

WFM Scheduler

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Questions 9

An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.

Options:

A.

Adherent

B.

Non-adherent

C.

Severely non-adherent

D.

Exception

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Questions 10

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

Options:

A.

Immediate work

B.

Deferred work

C.

Fixed-Staff work

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Questions 11

Breaks and_____________ are created together?

Options:

A.

Activities

B.

Contracts

C.

Shifts

D.

Site/Team

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Questions 12

Which WFM Server can be set up to act as a Locator?

Options:

A.

WFM Server

B.

Only the Primary WFM server

C.

Only the Master WFM server

D.

Only the Back up WFM Server

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Questions 13

Which are valid scenario elements you can use when creating a schedule scenario?

Choose 4 answers

Options:

A.

Real Agents

B.

Profile Agents

C.

To Sites/Activities

D.

Scenario period

E.

Shifts

F.

Contracts

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Questions 14

Is it possible to configure breaks as mandatory elements of a shift?

Options:

A.

Yes, for any break

B.

Yes, for paid breaks only

C.

No

D.

This depends on other configuration constraints

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Questions 15

Which modules of WFM supervisor are used to set Alerts?

Options:

A.

Schedule Intraday

B.

Performance

C.

Configuration

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Questions 16

What does synchronization of daily schedules mean?

Options:

A.

All Agents in a team start a shift within specified threshold

B.

All Agents in a team receive lunch at the same time

C.

All shifts in a schedule scenario are automatically synchronized with shifts in Master schedule

D.

Every Agent starts a shift within a specified threshold for a specific period

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Questions 17

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?

Options:

A.

Workforce Management

B.

Outbound Contact

C.

Universal Routing

D.

Solution Reporting

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Questions 18

For the " Expert Average Engine " Forecasting Algorithm. What is the recommended minimum amount of data needed?

Options:

A.

1week

B.

1 month

C.

1year

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Questions 19

A Rotating Pattern can be assigned to which of the following?

Choose 2 answers

Options:

A.

An Agent

B.

A Team

C.

An Activity

D.

A Site

E.

A Business Unit

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Questions 20

Refer to the image shown: if an agent, hired 9 days ago, would like to submit a vacation request for 10 days starting from tomorrow. The Agent ' s only time-off rule configuration is shown in the image, will the agent be able to successfully submit the time-off request in WFM?

GE0-806 Question 20

Options:

A.

Yes

B.

No, time-off balance is insufficient

C.

No, the agent has not worked long enough yet

D.

It depends on the number of paid hours in the agent s shifts

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Questions 21

Which of the following Web servers are supported for WFM database?

Choose 2 answers

Options:

A.

MS Internet Information Server

B.

IBM web sphere

C.

JBOSS AS

D.

Apache Tomcat

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Questions 22

Which statement is correct?

Options:

A.

A site in WFM always corresponds to a Switch in Genesys Administrator.

B.

A site is always apart of Business Unit.

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Questions 23

Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached. How is the notification performed?

Options:

A.

Through Email

B.

Through a Configurable Event

C.

By displaying the word " ALERT " with no audible signal

D.

By displaying the word " ALERT ' with audible signal

E.

Through audible signal only

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Questions 24

Agent ' s Skills are added, modified or removed in which Genesys application?

Options:

A.

CC Pulse

B.

WFM web

C.

SCI

D.

Genesys Administrator

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Questions 25

Where would you configure Time-Off Types in WFM 8.1?

Options:

A.

WFM Configuration Utility

B.

WFM Web for Supervisors

C.

WFM Web for Agents

D.

WFM Daemon

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Exam Code: GE0-806
Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Last Update: Apr 30, 2026
Questions: 85

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