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ISOIEC20000LI Beingcert ISO/IEC 20000 Lead Implementer Exam Questions and Answers

Questions 4

Why should the security testing processes be defined and implemented in the development life cycle?

Options:

A.

To protect the production environment and data from compromise by development and test activities

B.

To validate if information security requirements are met when applications are deployed to the production environment

C.

To Identify organizational assets and define appropriate protection responsibilities

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Questions 5

What is the main purpose of Annex A 7.1 Physical security perimeters of ISO/IEC 27001?

Options:

A.

To prevent unauthorized physical access, damage, and interference to the organization's information and other associated assets

B.

To maintain the confidentiality of information that is accessible by personnel or external parties

C.

To ensure access to information and other associated assets is defined and authorized

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Questions 6

Some of the issues being discussed in the awareness session were too technical for the participants. What does this situation indicate? Refer to scenario 6.

Options:

A.

Employees are equipped with information security expertise, therefore. they do not represent a potential risk

B.

TradeB did not evaluate the competence of the trainer

C.

TradeB did not determine the type and level of competence needed

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Questions 7

Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly

Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.

Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management

According to scenario 8, Tessa created a plan for ISMS monitoring and measurement and presented it to the top management Is this acceptable?

Options:

A.

No, Tessa should only communicate the issues found to the top management

B.

Yes, Tessa can advise the top management on improving the company's functions

C.

No, Tessa must implement all the improvements needed for issues found during the audit

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Questions 8

Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly

Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.

Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management

Based on scenario 8. does SunDee comply with ISO/IEC 27001 requirements regarding the monitoring and measurement process?

Options:

A.

Yes. because the standard does not Indicate when the monitoring and measurement phase should be performed

B.

Yes, because the standard requires that the monitoring and measurement phase be conducted every two years

C.

No, because even though the standard does not imply when such a process should be performed, the company must have a monitoring and measurement process in place

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Questions 9

Scenario 3: Socket Inc is a telecommunications company offering mainly wireless products and services. It uses MongoDB. a document model database that offers high availability, scalability, and flexibility.

Last month, Socket Inc. reported an information security incident. A group of hackers compromised its MongoDB database, because the database administrators did not change its default settings, leaving it without a password and publicly accessible.

Fortunately. Socket Inc. performed regular information backups in their MongoDB database, so no information was lost during the incident. In addition, a syslog server allowed Socket Inc. to centralize all logs in one server. The company found out that no persistent backdoor was placed and that the attack was not initiated from an employee inside the company by reviewing the event logs that record user faults and exceptions.

To prevent similar incidents in the future, Socket Inc. decided to use an access control system that grants access to authorized personnel only. The company also implemented a control in order to define and implement rules for the effective use of cryptography, including cryptographic key management, to protect the database from unauthorized access The implementation was based on all relevant agreements, legislation, and regulations, and the information classification scheme. To improve security and reduce the administrative efforts, network segregation using VPNs was proposed.

Lastly, Socket Inc. implemented a new system to maintain, collect, and analyze information related to information security threats, and integrate information security into project management.

Socket Inc. has implemented a control for the effective use of cryptography and cryptographic key management. Is this compliant with ISO/IEC 27001' Refer to scenario 3.

Options:

A.

No, the control should be implemented only for defining rules for cryptographic key management

B.

Yes, the control for the effective use of the cryptography can include cryptographic key management

C.

No, because the standard provides a separate control for cryptographic key management

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Questions 10

The IT Department of a financial institution decided to implement preventive controls to avoid potential security breaches. Therefore, they separated the development, testing, and operating equipment, secured their offices, and used cryptographic keys. However, they are seeking further measures to enhance their security and minimize the risk of security breaches. Which of the following controls would help the IT Department achieve this objective?

Options:

A.

Alarms to detect risks related to heat, smoke, fire, or water

B.

Change all passwords of all systems

C.

An access control software to restrict access to sensitive files

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Questions 11

Which of the following practices Indicates that Company A has Implemented clock synchronization?

Options:

A.

Logs that record activities and other relevant events are stored and analyzed

B.

Information processing systems are coordinated according to an approved time source

C.

Suspected information security events are reported in a timely manner through an appropriate channel

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Questions 12

What is the most important asset to Socket Inc. associated with the use of cloud storage? Refer to scenario 5.

Options:

A.

IT provided network drives

B.

Employees with access to cloud storage files

C.

Customers' personal data

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Questions 13

Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future

Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.

Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publicly accessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.

Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand

Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.

Based on this scenario, answer the following question:

Based on his tasks, which team is Bob part of?

Options:

A.

Security architecture team

B.

Forensics team

C.

Incident response team

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Questions 14

Which situation described in scenario 2 Indicates service unavailability?

Options:

A.

Lucas was no! able to access the website with his credentials

B.

Attackers still had access to the data when Solena delivered a press release

C.

Lucas was asked to change his password weekly

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Questions 15

A company decided to use an algorithm that analyzes various attributes of customer behavior, such as browsing patterns and demographics, and groups customers based on their similar characteristics. This way. the company will be able to identify frequent buyers and trend-followers, among others. What type of machine learning this the company using?

Options:

A.

Decision tree machine learning

B.

Supervised machine learning

C.

Unsupervised machine learning

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Questions 16

Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.

Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information. Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.

However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out-of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.

The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.

In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.

Based on the scenario above, answer the following question:

According to scenario 2, Solena decided to issue a press release in which its representatives denied the attack. What does this situation present?

Options:

A.

Lack of communication strategies

B.

Lack of transparency toward their users

C.

Lack of availability toward their users

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Questions 17

An organization has decided to conduct information security awareness and training sessions on a monthly basis for all employees. Only 45% of employees who attended these sessions were able to pass the exam. What does the percentage represent?

Options:

A.

Measurement objective

B.

Attribute

C.

Performance indicator

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Questions 18

Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the [^involved parties, including parents, other physicians, and the medical laboratory staff.

Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.

The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.

Which situation described in scenario 1 represents a threat to HealthGenic?

Options:

A.

HealthGenic did not train its personnel to use the software

B.

The software company modified information related to HealthGenic's patients

C.

HealthGenic used a web-based medical software for storing patients' confidential information

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Questions 19

Which tool is used to identify, analyze, and manage interested parties?

Options:

A.

The probability/impact matrix

B.

The power/interest matrix

C.

The likelihood/severity matrix

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Questions 20

Why is the power/interest matrix used for?

Options:

A.

Define the information security and physical boundaries

B.

identify business requirements

C.

Determine and manage interested parties

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Questions 21

According to scenario 6. Alex used terminology and concepts that were not understood by participants. Which principle of effective communication strategy did Alex NOT follow?

Options:

A.

Appropriateness

B.

Transparency

C.

Credibility

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Questions 22

Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.

After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS. However, the company requested from the certification body that the documentation could not be carried off-site

However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body

According to scenario 10, NetworkFuse requested from the certification body to review all the documentation only on-site. Is this acceptable?

Options:

A.

Yes, the auditee may request that the review of the documentation takes place on-site

B.

Yes, only if a confidentiality agreement is formerly signed by the audit team

C.

No, the certification body decides whether the documentation review takes place on-site or off-site

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Questions 23

Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.

Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope. The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.

Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determined that this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.

Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.

Based on scenario 5. which committee should Operaze create to ensure the smooth running of the ISMS?

Options:

A.

Information security committee

B.

Management committee

C.

Operational committee

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Questions 24

Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future

Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.

Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publicly accessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.

Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand

Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.

Why did InfoSec establish an IRT? Refer to scenario 7.

Options:

A.

To comply with the ISO/IEC 27001 requirements related to incident management

B.

To collect, preserve, and analyze the information security incidents

C.

To assess, respond to, and learn from information security incidents

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Questions 25

Scenario 3: Socket Inc is a telecommunications company offering mainly wireless products and services. It uses MongoDB. a document model database that offers high availability, scalability, and flexibility.

Last month, Socket Inc. reported an information security incident. A group of hackers compromised its MongoDB database, because the database administrators did not change its default settings, leaving it without a password and publicly accessible.

Fortunately. Socket Inc. performed regular information backups in their MongoDB database, so no information was lost during the incident. In addition, a syslog server allowed Socket Inc. to centralize all logs in one server. The company found out that no persistent backdoor was placed and that the attack was not initiated from an employee inside the company by reviewing the event logs that record user faults and exceptions.

To prevent similar incidents in the future, Socket Inc. decided to use an access control system that grants access to authorized personnel only. The company also implemented a control in order to define and implement rules for the effective use of cryptography, including cryptographic key management, to protect the database from unauthorized access The implementation was based on all relevant agreements, legislation, and regulations, and the information classification scheme. To improve security and reduce the administrative efforts, network segregation using VPNs was proposed.

Lastly, Socket Inc. implemented a new system to maintain, collect, and analyze information related to information security threats, and integrate information security into project management.

Based on scenario 3. which information security control of Annex A of ISO/IEC 27001 did Socket Inc. implement by establishing a new system to maintain, collect, and analyze information related to information security threats?

Options:

A.

Annex A 5.5 Contact with authorities

B.

Annex A 5 7 Threat Intelligence

C.

Annex A 5.13 Labeling of information

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Questions 26

Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.

Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security-related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.

One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues

Based on the scenario above, answer the following question:

How should Colin have handled the situation with Lisa?

Options:

A.

Extend the duration of the training and awareness session in order to be able to achieve better results

B.

Promise Lisa that future training and awareness sessions will be easily understandable

C.

Deliver training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company

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Questions 27

Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.

Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope. The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.

Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determined that this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.

Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.

What is the next step that Operaze's ISMS implementation team should take after drafting the information security policy? Refer to scenario 5.

Options:

A.

Implement the information security policy

B.

Obtain top management's approval for the information security policy

C.

Communicate the information security policy to all employees

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Questions 28

Who should verily the effectiveness of the corrective actions taken by the auditee after an internal audit?

Options:

A.

An Independent auditor should be contracted to perform this evaluation

B.

The internal auditor

C.

The information security manager

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Questions 29

The incident management process of an organization enables them to prepare for and respond to information security incidents. In addition, the organization has procedures in place for assessing information security events. According to ISO/IEC 27001, what else must an incident management process include?

Options:

A.

Processes for using knowledge gained from information security incidents

B.

Establishment of two information security incident response teams

C.

Processes for handling information security incidents of suppliers as defined in their agreements

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Questions 30

What risk treatment option has Company A implemented if it has required from its employees the change of email passwords at least once every 60 days?

Options:

A.

Risk modification

B.

Risk avoidance

C.

Risk retention

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Questions 31

Based on scenario 5. Socket Inc. decided to use cloud storage to store customers' personal data considering that the identified risks have low likelihood and high impact, is this acceptable?

Options:

A.

Yes. because the calculated level of risk is below the acceptable threshold

B.

No, because the impact of the identified risks is considered in he high

C.

No. because the identified risks fall above the risk acceptable criteria threshold

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Questions 32

Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly

Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.

Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management

Based on the scenario above, answer the following question:

What caused SunDee's workforce disruption?

Options:

A.

The negligence of performance evaluation and monitoring and measurement procedures

B.

The inconsistency of reports written by different employees

C.

The voluminous written reports

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Questions 33

An organization has established a policy that provides the personnel with the information required to effectively deploy encryption solutions in order to protect organizational confidential data. What type of policy is this?

Options:

A.

High-level general policy

B.

High-level topic-specific policy

C.

Topic-specific policy

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Questions 34

A small organization that is implementing an ISMS based on ISO/lEC 27001 has decided to outsource the internal audit function to a third party. Is this acceptable?

Options:

A.

Yes, outsourcing the internal audit function to a third party is often a better option for small organizations to demonstrate independence and impartiality

B.

No, the organizations cannot outsource the internal audit function to a third party because during internal audit, the organization audits its own system

C.

No, the outsourcing of the internal audit function may compromise the independence and impartiality of the internal audit team

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Exam Code: ISOIEC20000LI
Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
Last Update: Apr 30, 2026
Questions: 123

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