ITIL-4-BRM ITIL 4 Specialist: Business Relationship Management Questions and Answers

A model that defines the key aspects of a relationship journey for a set of business stakeholders

A set of steps undertaken to create and deliver products and services

An operating model which defines the main activities required to respond to demand and facilitate value realization

Asset of organizational resources designed for performing work or accomplishing an objective

Key metrics

The service value system

The organization's strategy

One of the four dimensions of service management

The ability to be introspective and understand one's own behavior

The ability to persuade stakeholders at all levels within an organization?

The ability to question effectively and demonstrate active listening

The ability to understand trends in technology and influence long-term planning

Persuasion/negotiation

Strategic Thinking

Written and verbal communications

Embedding business relationship models into service value streams

Reviewing and adjusting business relationship models

Identifying stakeholders and relationship model

Following a business relationship model

Focuses primarily on the needs of service users

Nurtures relationships at strategic levels

Focuses on relationships between individuals

Aims to manage agreements with consumers

Being accountable for the business relationships and the BRM practice.

Providing tools to assist the business relationship management practice.

Performing and analyzing satisfaction surveys of business relationships.

Advising the internal IT service provider on experience management techniques.

Level 1

Level 3

Level 4

Level 5

Level 2

Level 3

C Level 4

Level 5