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Free Practice Questions for the ITIL 4 ITIL-4-BRM Exam (2026 Updated)

At Marks4sure, we are dedicated to providing IT professionals with the most accurate and reliable preparation materials for the ITIL ITIL-4-BRM exam. To support your certification journey, we have made a selection of our premium 2026 ITIL 4 practice questions and answers available completely free. You can take this practice test as many times as you need. Every question includes a detailed, expertly verified explanation to ensure you fully grasp the core security concepts before test day.

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Questions 4

Which of the following describes a value stream?

Options:

A.

A model that defines the key aspects of a relationship journey for a set of business stakeholders

B.

A set of steps undertaken to create and deliver products and services

C.

An operating model which defines the main activities required to respond to demand and facilitate value realization

D.

Asset of organizational resources designed for performing work or accomplishing an objective

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Questions 5

In the context of the capability model, what are the capability criteria for each practice success factor mapped to?

Options:

A.

Key metrics

B.

The service value system

C.

The organization's strategy

D.

One of the four dimensions of service management

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Questions 6

Which describes the skill of self-awareness?

Options:

A.

The ability to be introspective and understand one's own behavior

B.

The ability to persuade stakeholders at all levels within an organization?

C.

The ability to question effectively and demonstrate active listening

D.

The ability to understand trends in technology and influence long-term planning

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Questions 7

Which skill requires a business relationship manager to be introspective and understand their own behavior?

Options:

A.

Persuasion/negotiation

B.

Strategic Thinking

C.

Written and verbal communications

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Questions 8

Which business relationship activity is MOST LIKELY to need leadership competency?

Options:

A.

Embedding business relationship models into service value streams

B.

Reviewing and adjusting business relationship models

C.

Identifying stakeholders and relationship model

D.

Following a business relationship model

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Questions 9

In the context of the “business relationship management” practice, which statement is CORRECT ?

Options:

A.

Focuses primarily on the needs of service users

B.

Nurtures relationships at strategic levels

C.

Focuses on relationships between individuals

D.

Aims to manage agreements with consumers

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Questions 10

Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?

Options:

A.

Being accountable for the business relationships and the BRM practice.

B.

Providing tools to assist the business relationship management practice.

C.

Performing and analyzing satisfaction surveys of business relationships.

D.

Advising the internal IT service provider on experience management techniques.

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Questions 11

What is the LOWEST level at which capability criteria related to practice automation is typically defined?

Options:

A.

Level 1

B.

Level 3

C.

Level 4

D.

Level 5

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Questions 12

Part of an organization’s strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?

Options:

A.

Level 2

B.

Level 3

C Level 4

C.

Level 5

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Exam Code: ITIL-4-BRM
Exam Name: ITIL 4 Specialist: Business Relationship Management
Last Update: Jul 25, 2026
Questions: 40

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