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L3M4 Team Dynamics and Change Questions and Answers

Questions 4

Thinking about the PESTEL model, under which heading would ageing society most readily fall?

Options:

A.

Technological

B.

Socio-cultural

C.

Environmental

D.

Legal

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Questions 5

It is said that society is undergoing the ‘fourth industrial revolution’. Which description most close-ly defines this idea?

Options:

A.

The development of equalities thinking, respect for others, reduced working hours, working from home, discussion of a universal basic income

B.

The use of electric power to create mass production

C.

The bringing together of various technologies, such as artificial intelligence, efficient en-ergy storage, 3D printing, quantum computing, etc

D.

The use of outsourcing, low-cost labour, offshoring and modern slavery

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Questions 6

Tiger Rolls Bakery is a small local baker requiring a continuous supply of flour and butter for their products. These items are in plentiful supply, due to the standardised nature of the items, they are bought regularly on a spot purchase approach from a range of market suppliers. Tiger Rolls Bakery has an electronic purchase order system that they use to place orders with the suppliers. On the back of each purchase order issued, Tiger Rolls Bakery includes a copy of their commercial contracting terms.

Which of the following describes the Tiger Rolls Bakery commercial contracting terms?

Options:

A.

Bespoke contract conditions

B.

Innominate terms and conditions

C.

Standard terms and conditions

D.

Model form contract terms

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Questions 7

A process by which a person’s abilities are gradually developed – a lifelong process – could be de-scribed as:

Options:

A.

Self-development

B.

Self-awareness

C.

Self-interest

D.

Self-service

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Questions 8

Within the overall philosophy of just-in-time production, a signalling system to indicate when the next stage of the production process needs output from the previous stage, is called:

Options:

A.

Heijunka

B.

Kaizen

C.

Kanban

D.

Lankan

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Questions 9

A service contract for cleaning is due for expiry after a five-year duration. Which of the following are good sources of data to create a specification for the new invitation to tender?

    Incumbent supplier

    Maintenance services

    Alternative suppliers

    Management information

Options:

A.

1, 2 and 3 only

B.

2, 3 and 4 only

C.

1, 3 and 4 only

D.

1, 2 and 4 only

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Questions 10

Which of the following is a qualitative key performance indicator?

Options:

A.

To increase on-time in-full deliveries by 40%

B.

To reduce costs by 10% over a year

C.

To improve customer relationships by 20%

D.

To reduce the defect rate to below 25%

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Questions 11

If the speed of change was incremental, and the extent of change was realignment, what single term might we use to describe this change?

Options:

A.

Evolution

B.

Adaptation

C.

Revolution

D.

Reconstruction

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Questions 12

Which one is not part of Lewin’s Force Field Analysis model (overcoming resistance to change)?

Options:

A.

Change

B.

Unchange

C.

Refreeze

D.

Unfreeze

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Questions 13

Which of these are elements of a contract being in existence?

    Confidentiality

    Written format

    Legal capacity

    Correct form

Options:

A.

1 and 2 only

B.

2 and 3 only

C.

3 and 4 only

D.

1 and 4 only

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Questions 14

While it is recognised that longer-term contracts have the potential to drive significant benefits for the organisation, a number of situations are more suited to making one-off purchases. Which of the below situations is likely to be more suited to a one-off purchase?

Options:

A.

The ordering of equipment for a special project

B.

A requirement for the maintenance of buildings

C.

The purchase of compatible IT infrastructure equipment

D.

The purchase of internal and external audit services

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Questions 15

Which of the following are examples of implied terms in a contract? Select TWO that apply.

Options:

A.

Force Majeure

B.

Fit for purpose

C.

Reasonable care and skill

D.

Contract definitions

E.

The delivery schedule

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Questions 16

Spot the one which is one of the seven wastes.

Options:

A.

Refectories

B.

Defectives

C.

Defects

D.

Rejects

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Questions 17

‘Positivity’ is about (choose one):

Options:

A.

A tendency to develop theories

B.

A ‘can do’ attitude

C.

Adopting a particular viewpoint

D.

Knowledge of electronics

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Questions 18

In the application of price adjustment formulae, which of the following would be acceptable for a supplier to increase its selling price?

Options:

A.

Rising share prices

B.

Rising fuel costs

C.

Rising market expectations

D.

Rising incidence of defects

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Questions 19

‘A person who is reliable in seeing a task through to the end’.

Which of the Belbin team roles is being described here?

(An easy one – perhaps too easy)

Options:

A.

Implementer

B.

Shaper

C.

Completer / finisher

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Questions 20

‘The power of an individual to persuade others may come from perceived attractiveness and right to be given respect’ Which of French and Raven’s categorisations applies here?

Options:

A.

Legitimate

B.

Coercive

C.

Referent

D.

Reward

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Questions 21

‘operating at its full potential … working positively … getting on with their jobs’

Which of the Tuckman stages of team development is being described here?

Options:

A.

Norming

B.

Storming

C.

Forming

D.

Dorming

E.

Performing

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Questions 22

‘Processes can be improved simply by organising the work in a way that means people have to move around less’. Which ‘waste’ is being described here?

Options:

A.

Motion

B.

Waiting

C.

Overproduction

D.

Transportation

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Questions 23

Is a verbal contract legally enforceable?

Options:

A.

Yes, a verbal agreement is just as legally enforceable as a written one

B.

Yes, but only if you have a witness at the time the verbal agreement was made

C.

No, only contracts in writing will be legally enforceable

D.

No, verbal contracts are never legally enforceable

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Questions 24

A buyer is in the process of supporting colleagues internally in the drafting of a specification for a new product. They have limited personal knowledge of the product and of the market. They are at the very early stages of drafting the specification and are seeking to increase their knowledge, whilst at the same time, keeping their likely future needs a commercial secret at this stage. Which of the following would be the best method of achieving this?

Options:

A.

Interview staff from finance

B.

Advertising on a relevant online forum

C.

General networking at relevant trade events

D.

Issue a formal request for information

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Questions 25

Which of the following describes a tender process run under a framework agreement where the tender only includes price and limited aspects of quality?

Options:

A.

Leasing agreement

B.

Mini-competition

C.

Simple one-off purchase

D.

Complex one-off purchase

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Questions 26

Fabrizio created a contract for his supplier which included various contract terms. One term that Fabrizio included stated that "as agreed the price of each pencil is $1.00." Which of the following options describes this term?

Options:

A.

An incoterm

B.

An implied term

C.

An express term

D.

A variable term

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Questions 27

Which of the following might be considered as advantages, to the supplier, of key performance indicators (KPIs)? Select TWO that apply.

Options:

A.

They help the supplier to focus on specific critical success factors and maximise effectiveness

B.

They help the supplier to achieve higher productivity by cutting down on other aspects like quality

C.

They help the supplier to avoid confusion arising from unclear expectations from buyers

D.

They help the supplier to share their best cost-saving systems with their competitors

E.

They help the supplier to ensure that they do not exceed the target performance levels

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Questions 28

Fear of the unknown, peer pressure, organisational politics are examples of reasons why people might:

Options:

A.

Invest in a corporation

B.

Resist change

C.

Resist promotion

D.

Take up procurement as a career

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Questions 29

According to CIPS / Profex, which of the following are not external stakeholders? Select two.

Options:

A.

Lenders, such as banks

B.

Shareholders

C.

Trade unions

D.

The media

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Questions 30

You are a procurement manager for a successful electrical component re-seller and distributor. The company presently carries stock of over fifty thousand different items, some of which may be variances of the same product, or similar products from different manufacturers. The managing director of the business is looking to increase the margin on products sold and has asked for your support. It is a competitive industry with a customer base that will be resistant to a price increase. Which of the following could support this request?

Options:

A.

Standardize the products purchased

B.

Improve the quality of products purchased

C.

Reduce the range of products purchased

D.

Increase the range of products sold

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Questions 31

Workers are naturally lazy. They lack ambition. They must be controlled.

Options:

A.

Theory X

B.

Theory Y

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Questions 32

Which of the following would be most suitable for a one-off purchase agreement?

Options:

A.

New desk fans for a sales office

B.

Copy paper for a printing supplier

C.

Installation of and support for new HR software

D.

Supply of vegetables for an office canteen

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Questions 33

As a result of a global pandemic, a local hospital is facing significant patient capacity pressures and would like the construction of a new 50-bed ward to be prioritised and fully operational at the earliest opportunity. Which of the following pricing arrangements would support this aspiration?

Options:

A.

Penetration contract pricing

B.

Time and materials arrangement pricing

C.

Fixed price economic adjustment pricing

D.

Incentivised contract pricing

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Questions 34

An employee responsible for managing both warehousing and transport in an organisation would best be described as a:

Options:

A.

Transport operative

B.

Buyer

C.

Logistics manager

D.

Warehouse supervisor

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Questions 35

Thinking of the cultural web (Johnson and Scholes), which of the following refers to the idea that past events will be recurringly discussed and kept alive by current employees telling newcomers, reinforcing certain aspects of culture?

Options:

A.

Rituals

B.

Stories

C.

Power structures

D.

Organisational structures

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Questions 36

Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don’t really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:

Options:

A.

Participation

B.

Education

C.

Facilitation

D.

Coercion

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Questions 37

According to CIPS, procurement and supply management for CIPS members is a(n) (choose best fit):

Options:

A.

Academic subject

B.

Skill

C.

Harmless activity

D.

Profession

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Questions 38

Thinking of the cultural web, which of the following refers to events or routines which take place, and really matter to the people involved?

Options:

A.

Rituals

B.

Stories

C.

Control systems

D.

Symbols

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Questions 39

Which of the following approaches could a purchasing organisation use to reduce the level of detail in a specification, without increasing the risk of an unsuccessful procurement process?

    Increase the use of acronyms and abbreviations

    Cross-refer to recognised industry standards

    Require tendering suppliers to propose specifications

    Provide samples to demonstrate the requirements

Options:

A.

1 and 4 only

B.

2 and 3 only

C.

1 and 3 only

D.

2 and 4 only

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Questions 40

‘Collaborate, communicate, XXXX and coerce’. Select the missing term.

Options:

A.

Decide

B.

Dictate

C.

Consult

D.

Direct

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Questions 41

Which of the following could be sent to suppliers under the heading of a 'performance specification'?

    A set of required quality levels

    A set of engineering drawings

    A set of required safety levels and controls

    A sample of the product

Options:

A.

1 and 2 only

B.

2 and 4 only

C.

1 and 3 only

D.

2 and 3 only

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Questions 42

Thinking about PEST, etc: under which heading would exchange rates and inflation fit?

Options:

A.

Political

B.

Technological

C.

Economic

D.

Social

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Questions 43

A Key Performance Indicator (KPI) states "Measure the effort exerted by the project team to control costs throughout the contract duration." Is this KPI appropriate for measuring the management of contract costs?

Options:

A.

No, the metric is not sufficiently specific and measurable

B.

Yes, increased efforts to control costs ensure that costs will be managed effectively

C.

No, the project team is not responsible for managing costs

D.

Yes, the KPI is achievable, relevant and time-bound

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Questions 44

R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or are 'of the future'.

From the list shown, select the one answer which represents the team leader, rather than the solo leader.

Options:

A.

Seeks conformity: expects all team members to be similar and act and think the same way.

B.

Sets objectives and separate tasks for individual team members

C.

Encourages diversity, and lets team members be themselves

D.

Plays an unlimited role in team activities

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Questions 45

Which of the following are key performance indicators (KPIs) that could be used to monitor the safety of a workplace? Select TWO that apply.

Options:

A.

The number of non-routine maintenance call-outs per month

B.

The number of orders and deliveries for personal protective equipment (PPE)

C.

The number of reported accidents and incidents per month

D.

A calculation of the number of injuries sustained per number of hours worked

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Exam Code: L3M4
Exam Name: Team Dynamics and Change
Last Update: Dec 1, 2024
Questions: 150

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