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CTAL-TM_Syll2012 ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012] Questions and Answers

Questions 4

People Skills – Team Composition

Your test team consists of four members (Mary, Bob, Mark, Dave) with different interpersonal skills.

The following skills assessment spreadsheet shows the characteristics of the team members with respect to a list of interpersonal-skills (for each characteristic only the member with the highest level of that characteristic is indicated and marked with ‘X’):

CTAL-TM_Syll2012 Question 4

On the next project a member of your test team will have to perform some routine tasks requiring collaboration with other teams.

Who in your test team would you expect to be most suitable at doing these tasks?

Number of correct responses: 1

K43 credits

Options:

A.

Mary

B.

Bob

C.

Mark

D.

Dave

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Questions 5

Test Management

Which of the following statements about management of product quality risks in mature organizations with respect to the lifecycle, is true?

Number of correct responses: 1

K21 credit

Options:

A.

Mature organizations address product quality risks associated to non-functional characteristics only during the system test phase

B.

Mature organizations are aware that the contribution of testing to analysis of product quality risks is very important. The analysis should occur throughout the entire lifecycle

C.

Mature organizations don’t waste time identifying the sources of risks. They only focus on identifying product quality risks

D.

Mature organizations are aware that risk management of product quality risks only occurs during testing

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Questions 6

Test Management

You are the Test Manager of a new project aimed at developing a software system that must be certified at level B of the DO-178B standard. The project will follow a V-Model software development life cycle and it will have four formal levels of testing: component, integration, system and acceptance testing.

You must produce the test plan documentation for this project by providing an adequate coordination across the four levels of testing in order to assure auditability.

Which of the following answers would you expect to best describe how to organize the test plan?

Number of correct responses: 1

K32 credits

Options:

A.

Produce a single master test plan that covers in detail all four levels, describing the particular activities for all test levels

B.

Produce a master test plan that covers three levels (component, integration, system test) and a separate acceptance test plan

C.

Produce a master test plan describing the relationship between the four levels, and four separate detailed level test plans, one for each level

D.

Produce four separate detailed level test plans, one for each level, without a master test plan

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Questions 7

Test Management

The following chart plots the cumulative number of defects opened against the cumulative number of defects closed during system testing of a software product.

CTAL-TM_Syll2012 Question 7

Which of the following statements is true?

Number of correct responses: 1

K21 credit

Options:

A.

The chart indicates that you have plenty of problems left to find

B.

The chart can be used to reveal test progress problems

C.

The chart seems to indicate that the defect management process is not working well

D.

The chart seems to indicate that the defect management process is working well

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Questions 8

Test Management

Based on the historical data of 5 past and similar projects, you have calculated these average numbers of defects detected in system testing:

- for each 10000 LOC (lines of code), 200 defects

- for each person-month of development team effort, 49 defects

You want to use this information to perform estimation for a new project.

The project manager tells you that he/she has estimated 20000 new LOC for this new project.

Four developers work for four months on this project before system testing.

During system testing, 797 defects are discovered.

Assume that the system test of this new project is using the same amount of work as spent in the past projects.

Based on this information only, which of the following statement is certainly true about this project?

Number of correct responses: 1

K33 credits

Options:

A.

The code for the new project contains a higher defect density than the code of the past projects

B.

The number of defects found during the system test phase on the new project is approximately proportional to the development team effort

C.

40000 LOC have been delivered to system testing (against the 20000 LOC planned by the project manager)

D.

More LOC than planned have been delivered to system testing with a higher defect density than the past projects

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Questions 9

Test Management

You are the Test Manager on a project following an iterative life-cycle model. The project should consist of nine iterations of one month duration each. It is planned to develop the most important features to have a stable core of the application in the first three iterations and to add the additional features in the last six iterations.

At the beginning of the first iteration, only a draft version of the requirements specification document for the core features is available. Assume that during each of the first three iterations, the chosen features are fully completed and unit tested.

Which of the following statements is true in this context?

Number of correct responses: 1

K43 credits

Options:

A.

The system test phase should start when all the requirements are frozen

B.

You should allocate a large effort for system testing during the first three iterations

C.

You should allocate all the effort for the system test phase only in the last iteration

D.

You should apply the same test strategy as used in a sequential life cycle model

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Questions 10

Test Tools and Automation

In your organization the following tools of the same vendor are currently in use: a requirements management tool, a test management tool and a bug tracking tool.

You are the Test Manager.

You are currently evaluating a test automation tool of the same vendor (to complete the vendor's tool suite) against an interesting open-source test automation tool under the GNU GPL (General Public License).

There are no initial costs associated to that open-source tool.

Which of the following statements associated to the selection of the open-source tool is correct in this scenario?

Number of correct responses: 1

K21 credit

Options:

A.

The open-source tool can be modified but only if the community of developers of that tool gives you the formal permission to modify it

B.

There are no initial costs for the open-source tool but you should carefully consider the costs associated to the integration with the existing tools and also evaluate the recurring costs

C.

There are no initial costs for the open-source tool because open-source tools are usually low-quality, while vendor tools have always a better quality than the corresponding open-source tools

D.

The open-source tool can be modified but it can’t be distributed further in any way

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Questions 11

Test Tools and Automation

Assume you are managing a test automation project for a mission-critical system.

Because vendor provided tools and open source solutions don't meet the needs of this project, you ask your test team to develop a custom automation framework.

Which of the following management issues associated to the development of this custom automation framework is least likely to manage?

Number of correct responses: 1

K21 credit

Options:

A.

Proper testing for the custom automation framework must be performed

B.

The custom automation framework will require an adequate documentation

C.

The changes to the custom automation framework should be communicated to all external users of this tool under the GNU license

D.

The custom automation framework will need proper maintenance

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Questions 12

Test Tools and Automation

Assume you are a Test Manager involved in system testing of a CRM application for a Pay-TV company. Currently the application is able to support a proper number of users assuring the required responsiveness. Since the business is expected to grow, you have been asked to evaluate the ability of the application to grow to support more users while maintaining the same responsiveness.

Which of the following tools would you expect to be the most useful at performing this evaluation?

Number of correct responses: 1

K21 credit

Options:

A.

Coverage tools

B.

Test management tools

C.

Static analysis tools

D.

Performance tools

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Questions 13

Test Tools and Automation

After a selection process you have selected a test management tool that is going be introduced in your organization and used by your test team in a pilot project.

You have already identified the member of your test team who will be the administrator of the tool, since he/she has a significant experience with the administration of test management tools and so he/she is able to make effective and efficient up-front decisions about "how" the tool will be used. You have also developed a training plan for the other members of your test team.

In collaboration with the administrator of the tool you have also devised standard ways of managing, storing and maintaining the tool and its assets including backup/restore procedures.

You have also analyzed standard formats supported by the tool (CSV, XLS, XML, etc.) to export, import and archive all the information managed by the tool itself (requirements, test case specifications, test plans etc.) for compliance with the most important test management tools, in order to minimize the impacts of migrating this information to a new tool that could replace the existing one in the future.

Which of the following phases in the lifecycle of the new tool has NOT been adequately considered in this description?

Number of correct responses: 1

K21 credit

Options:

A.

Acquisition

B.

Support and maintenance

C.

Evolution

D.

Retirement

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Questions 14

Test Tools and Automation

Assume you are the Test Manager in charge of independent testing for avionics applications.

You are in charge of testing for a project to implement three different CSCI (Computer Software Configuration Item):

- a BOOT-X CSCI that must be certified at level B of the DO-178B standard

- a DIAG-X CSCI that must be certified at level C of the DO-178B standard

- a DRIV-X CSCI that must be certified at level A of the DO-178B standard

These are three different software modules written in C language to run on a specific hardware platform.

You have been asked to select a single code coverage tool to perform the mandatory code coverage measurements, in order to meet the structural coverage criteria prescribed by the DO-178B standard. This tool must be qualified as a verification tool under DO-178B.

Since there are significant budget constraints to purchase this tool, you are evaluating an open-source tool that is able to provide different types of code coverage. This tool meets perfectly your technical needs in terms of the programming language and the specific hardware platform (it supports also the specific C-compiler).

The source code of the tool is available.

Your team could easily customize the tool to meet the project needs. This tool is not qualified as a verification tool under the DO-178B.

Which of the following are the three main concerns related to that open-source tool selection?

Number of correct responses: 3

K43 credits (2 credits out of 3 credits correct, 1 credit point)

Options:

A.

Does the tool support all the types of code coverage required from the three levels A, B, C of the DO-178B standard?

B.

Does the tool have a good general usability?

C.

What are the costs to qualify the tool as a verification tool under the DO-178B?

D.

Is the installation procedure of the tool easy?

E.

Does the tool require a system with more than 4GB of RAM memory?

F.

Is the licensing scheme of the tool compatible with the confidentiality needs of the avionics company?

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Questions 15

Improving the Testing Process

Which of the following statements about the STEP test process improvement model is true?

Number of correct responses: 1

K21 credit

Options:

A.

In the STEP model, tests validate the requirements and use cases when they are developed

B.

The STEP model stresses defect detection and demonstration of capability, whereas the defect prevention is a secondary potential goal of testing

C.

The STEP model assures that the system requirements specification and the test design specification processes don't overlap

D.

In the STEP model, testware design occurs after coding

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Questions 16

Improving the Testing Process

Consider the following statements describing the importance of improving the test process:

I. Test process improvement is important because being focused only on the test process it can provide recommendations to improve the test process itself, but it can’t indicate or suggest improvement to areas of the development process

II. Test process improvement is important because it is much more effective than software process improvement to improve the quality of a software system

III. Test process improvement is important because several process improvement models (STEP, TPI Next, TMMi) have been developed over the years

IV. Test process improvement is important because every organization, regardless of the context, should always achieve the maximum level of maturity of testing described in the test improvement models such as TMMi

Which of the following answers is correct?

Number of correct responses: 1

K21 credit

Options:

A.

I. and IV. are true; II. and III. are false

B.

I., II., III. and IV are false

C.

I., II. and III are true; IV. is false

D.

I., II. and III. are false; IV. is true

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Questions 17

Improving the Testing Process

Which of the following statements about the TMMi test process improvement model is true?

Number of correct responses: 1

K21 credit

Options:

A.

In TMMi all the process areas at lower levels must be 75% complete by achieving specific and generic goals in order to claim the higher level

B.

TMMi provides an approach for test process improvement such as the IDEAL (Initiating, Diagnosing, Establishing, Acting and Learning) model

C.

TMMi has a staged architecture for process improvement with seven maturity levels

D.

At TMMi level 1 testing is chaotic without a defined process, and it is often seen as the same as debugging

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Questions 18

Defect Management

Which of the following information would you expect to be the most useful to perform a defect clustering analysis?

Number of correct responses: 1

K21 credit

Options:

A.

The trend in the lag time from defect reporting to resolution

B.

The defect component information

C.

The lifecycle phase in which the defect has been introduced

D.

The defect removal efficiency information

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Questions 19

Defect Management

Assume you are working on a defect management process to be used by a software organization to track the current status of the defects reports for several projects.

When a defect is found for investigation a defect report is created in “Opened” state that is the unique initial state. The defect report status has also a unique finale state that is the “Closed” state.

The following state transition diagram describes the states of this defect management process:

CTAL-TM_Syll2012 Question 19

where only the initial (“Opened”) and final (“Closed”) states are indicated while the remaining states (V, W, X, Y, Z) have yet to be named.

Which of the following assignments would you expect to best complete the defect management process?

Number of correct responses: 1

K32 credits

Options:

A.

V=Rejected , W=Corrected , X=Validated, Y=Re-Opened, Z=Assigned

B.

V=Assigned, W=Validated , X=Corrected, Y=Re-Opened, Z=Rejected

C.

V=Assigned, W=Corrected , X=Validated, Y=Re-Opened, Z=Rejected

D.

V= Corrected, W=Assigned, X=Validated, Y=Corrected, Z=Rejected

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Questions 20

The main objectives the senior management team wants to achieve are:

- to reduce the costs associated with dynamic testing

- to use reviews to ensure that the project is on course for success and following the plan

- to use reviews as a well-documented and effective bug-removal activity following a formal process with well-defined roles

- to determine the effectiveness of reviews in terms of phase containment

- to improve phase containment effectiveness

Which of the following answers would you expect to describe the best way to achieve these objectives?

Number of correct responses: 1

K43 credits

Options:

A.

You should plan for lightweight exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

B.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

C.

You should plan for formal exit-phase reviews at the end of each development phase and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the people responsible for those bugs

D.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the phase in which they have been introduced

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Questions 21

Reviews

Which of the following factors could negatively influence a review?

Number of correct responses: 1

K21 credit

Options:

A.

Include people with the adequate level of knowledge, both technical and procedural

B.

Include people who are detail-oriented and scrupulous at finding issues

C.

Include as many people as possible in order to have more viewpoints about possible problems on the item under review

D.

Include people able to contribute to a clear, thoughtful, constructive and objective discussion

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Questions 22

During the follow-up phase the following conditions are checked:

X1. The code has been completely reviewed

X2. All the identified defects have been correctly fixed and the modified code has been compiled successfully and run through all the static analyzers used by the project without warnings and errors

X3. The modified code is available under the configuration management system with a new version number for the specified CI

If these conditions are fulfilled then the review process terminates.

Which of the following characteristics of a formal review is missing in this description?

Number of correct responses: 1

K21 credit

Options:

A.

Defined entry and exit criteria

B.

Checklists to be used by the reviewers

C.

Deliverables such as reports, evaluation sheets or other review summary sheets

D.

Metrics for reporting on the review effectiveness, efficiency, and progress

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Questions 23

Reviews

You are a Test Manager working for a software organization where reviews have never been applied. After a meeting with your managers examining a business case for reviews, (including their costs, benefits, and potential issues), the management finally decides to adopt formal reviews for future projects.

You have been given a budget that you have spent to provide training in the review process and to introduce the review process on a pilot project.

On that pilot project the introduction of reviews has been very positive in terms of positive involvement from all the participants. All the reviews applied to different documents have been very effective for their purposes (especially at revealing defects).

Which of the following answers describes an important success factor for the introduction of formal reviews which is missing in this scenario?

Number of correct responses: 1

K43 credits

Options:

A.

Management support

B.

Participant support

C.

Definition and use of metrics to measure the ROI (Return On Investment)

D.

Training in the review process

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Questions 24

Reviews

Consider the following list of statements about audits and management reviews:

I. Audits are usually more effective than management reviews at finding defects

II. Audits and management reviews have the same main goals, the only difference is related to the roles and level of formality

III. A typical outcome of an audit includes observations and recommendations, corrective actions and a pass/fail assessment

IV. An audit is not the appropriate mechanism to use at the code review in order to detect defects prior to dynamic testing

Which of the following statements is true?

Number of correct responses: 1

K21 credit

Options:

A.

I. and III. are true; II. and IV. are false;

B.

II. and III are true; I. and IV. are false;

C.

III. and IV. are true; I and II are false;

D.

I, III and IV are true; II. is false;

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Questions 25

Which of the following is a factor that is likely to increase the test estimate? [1]

Options:

A.

Use of a new technology

B.

A requirement for high level test documentation

C.

Assigned personnel who are experienced on working with similar projects in similar environments

D.

Static test data

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Questions 26

Your last project was released three months ago and used a risk-based approach. In production, a number of serious failures in low risk areas have occurred.

What is the most important lesson to be learned from this information? [2]

Options:

A.

The "lessons learned" session should have been conducted prior to deployment.

B.

A broader cross-functional team should contribute to the risk analysis.

C.

The project manager should have set stakeholder expectations for serious failures.

D.

Future projects should test the lower risk areas first.

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Questions 27

You are reviewing the project's traceability matrix after the first cycle of testing. You have discovered that new requirements have been introduced and others have

changed.

What should you do? [2]

Options:

A.

Assign the new requirements to a maintenance release, update the test documentation for the changed requirements.

B.

Ask for more time and budget for testing.

C.

Update the "lessons learned" document to avoid future issues similar to this.

D.

Re-assess the test coverage.

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Questions 28

Consider the following scenario:

Your customer is closely involved in the development project. Requirements are communicated verbally and rarely written down. An iterative development model is being followed and time boxing is used to stay on schedule.

Which of the following statements is true? [3]

Options:

A.

A requirements traceability matrix will be created at the start of each iteration.

B.

Your developers are using a waterfall methodology.

C.

There is a risk that the system architecture may have to be changed during the development process.

D.

Testing will start when all coding is completed.

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Questions 29

Which of the following is a key characteristic of a management review? [1]

Options:

A.

Used to assess project risks

B.

Used to check consistency of and deviation from the system requirements

C.

Run by a moderator

D.

Conducted by an external group to assess process compliance

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Questions 30

The following is the unique “critical” quality risk item that has been identified:

CR-RSK-1. The GUI of the application might accept non-integer values for the input field designed to get the number of bottles from the user

Test analysis for system testing has just begun and the following test conditions have been identified:

TC-SEL-2. Test the selection of the package sizes

TC-SEL-4. Test wrong numbers of bottles for an order

TC-CR-RSK-1. Test the accepted values from the input field designed to get the number of bottles from the user

Assume that you have used traceability to determine the logical test cases that cover all the requirements and the single risk item identified in that scenario.

Which of the following is a positive logical test that is complete and correct, and covers the REQ-SEL-4 requirement?

Number of correct responses: 1

K32 credits

Options:

A.

Select a 6-bottles package, then try to insert 5 bottles; verify that no error messages are displayed

B.

Select a 6-bottles package, then try to insert 7 bottles; verify that no error messages are displayed

C.

Select a 6-bottles package, then try to insert 7 bottles; verify that the "Invalid number of bottles" message is displayed

D.

Select a 6-bottles package, then try to insert 7 bottles

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Questions 31

Testing Process

Assume you are the Test Manager for a new software release of an e-commerce application.

The server farm consists of six servers providing different capabilities. Each capability is provided through a set of web services.

The requirements specification document contains several SLAs (Service Level Agreements) like the following:

SLA-001: 99.5 percent of all transactions shall have a response time less than five seconds under a load of up-to 5000 concurrent users

The main objective is to assure that all the SLAs specified in the requirements specification document will be met before system release. You decide to apply a risk-based testing strategy and an early risk analysis confirms that performance is high risk. You can count on a well-written requirements specification and on a model of the system behavior under various load levels produced by the system architect.

Which of the following test activities would you expect to be the less important ones to achieve the test objectives in this scenario?

Number of correct responses: 1

K43 credits

Options:

A.

Perform unit performance testing for each single web service

B.

Monitor the SLAs after the system has been released into the production environment

C.

Perform system performance testing, consisting of several performance testing sessions, to verify if all the SLAs have been met

D.

Perform static performance testing by reviewing the architectural model of the system under various load levels

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Questions 32

Assume that no additional product risks have been identified during the first week of test execution.

CTAL-TM_Syll2012 Question 32

CTAL-TM_Syll2012 Question 32

Which of the following answers would you expect to best describe the residual risks associated with the identified product risks, at the end of the first week of test execution?

Number of correct responses: 1

K32 credits

Options:

A.

Since R3 is the only risk for which all test cases have passed, the risk has been reduced by 20%

B.

The test execution status table indicates that the risk has been reduced by 56%

C.

The residual risk level can’t be determined, because it requires that all the test cases have been executed

D.

The test execution table doesn’t give an indication of the risk level of the open defects and the test cases that failed or are not run yet

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Questions 33

The following is the unique “critical” quality risk item that has been identified:

CR-RSK-1. The GUI of the application might accept non-integer values for the input field designed to get the number of bottles from the user

Test analysis for system testing has just begun and the following test conditions have been identified:

TC-SEL-2. Test the selection of the package sizes

TC-SEL-4. Test wrong numbers of bottles for an order

TC-CR-RSK-1. Test the accepted values from the input field designed to get the number of bottles from the user

What is the MINIMUM number of test conditions that must be added to fulfill both the EXCR1 and EXCR2 exit criteria?

Number of correct responses: 1

K32 credits

Options:

A.

4

B.

3

C.

2

D.

1

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Questions 34

You are following a risk-based testing strategy. The test execution time is very limited. Assume that all the product risk items require more or less the same level of test effort.

CTAL-TM_Syll2012 Question 34

Which of the following answers describes the best execution schedule in this scenario?

Number of correct responses: 1

K33 credits

Options:

A.

1- Test the acceptance of transactions coming from the IVR channel

2- Test the correct charge of the Smart Card with the required contents

3- Test the correct pre-activation of the Smart Card

4- Test the correct activation of the Smart Card

B.

1- Test the correct pre-activation of the Smart Card

2- Test the correct charge of the Smart Card with the required contents

3- Test the correct activation of the Smart Card

4- Test the acceptance of transactions coming from the IVR channel

C.

1- Test the correct activation of the Smart Card

2- Test the correct pre-activation of the Smart Card

3- Test the correct charge of the Smart Card with the required contents

4- Test the acceptance of transactions coming from the IVR channel

D.

1- Test the correct pre-activation of the Smart Card

2- Test the correct activation of the Smart Card

3- Test the correct charge of the Smart Card with the required contents

4- Test the acceptance of transactions coming from the IVR channel

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Questions 35

People Skills – Team Composition

Which of the following would you expect to be most likely an example of a motivating factor for testers?

Number of correct responses: 1

K21 credit

Options:

A.

The resources allocated for the testing activities are not sufficient and don’t allow the testers to contribute to the quality of the product

B.

The testers contribution to the quality of the software products developed from an organization is recognized with increased responsibilities

C.

The same regressions tests are executed manually by the same testers, for every product release, without any progression in content

D.

The testers are asked to perform, in parallel with their testing tasks, other tasks unrelated to their testing responsibilities

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Exam Code: CTAL-TM_Syll2012
Exam Name: ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012]
Last Update: May 3, 2024
Questions: 130

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