You need to configure check-in steps for the front desk agents.
Which components should you configure? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
You need to follow Contoso Suites’ branding requirements on the contact record.
Where should the requirements be controlled? To answer, drag the appropriate controls to the correct requirements. Each control may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to provide a dashboard for the events coordinator.
How should you configure the dashboard? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You are a Dynamics 365 administrator for a veterinarian clinic.
On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects
the option Other, the veterinarian wants a text field to appear so that additional details can be added.
You need to create a dynamically visible field.
What should you configure?
You need to modify security for the front desk agent.
Which feature should you modify?
You need to resolve the issue of duplicate contacts.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to import all changes to production, including the change to the Number of Children label.
How should you import the changes?
: 163
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You use Forms Pro to create a customer satisfaction survey.
You need to distribute the survey.
Solution: Provide a QR code that links to the survey.
Does the solution meet the goal?
You are a Dynamics 365 for Customer Service system administrator.
Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?
You import data into Dynamics 365 for Customer Service by using the Import Data wizard.
Errors occur when you try to import the following data lines:
You need to identity the cause of the errors.
What error types have occurred? To answer, drag the appropriate error types to the correct data. Each error type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You ate a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails lo all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information:
• contact name
• case number
• case title
• case status
• representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
A company's sales staff wants a simplified way to manage their opportunities m Dynamics 365 Sales without adding customizations.
You need to provide a solution for each retirement
Which solutions should you provide? To answer, select the appropriate options in The answer area.
NOTE Each correct selection is worth one point.
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goal*. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution; Use Categorized Search to search for the word run.
Does the solution meet the goal?
You need to track date information.
How should you configure date tracking? To answer, select the appropriate options i
NOTE: Each correct selection is worth one point.
You need to ensure that a child’s information is available to their childcare worker.
What should you do with the child’s information when a child turns seven? To answer, select the appropriate actions in the answer area.
NOTE: Each correct selection is worth one point.
You need to create an attendance log for the supervisor.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
You need to test the Patient form.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to ensure that the office staff can successfully test emails. What should you do?
You need to update the Service Fee field to meet requirements.
What should you modify?
You need to update the Patient form to first delete the field and then keep the historical data.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.