MB-340 Microsoft Dynamics 365 Commerce Functional Consultant Questions and Answers

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.

Call centers must meet the following requirements:

• User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing
• All agents must be able to offer directed selling
• All agents must be able to change the sales price of an item during order entry
• All refunds must be applied to the account for the customer who made the purchase

You need to configure call center functionality.

Solution: Create a call center and add User1 and User2 as channel users. Set Enable order completion and Enable directed selling to Yes.

Does the solution meet the goal?

A company uses Dynamics 365 Commerce.

The company revises their POS payment policies.

You need to implement the new policies.

Which configuration settings should you change? To answer, drag the appropriate configuration settings to the correct policies. Each configuration setting may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company produces medical compounds and sells the compounds at retail stores.

You must track the following information about the compounds:

• the value and unit of measure for the concentration of active ingredients in the compound
• a compliance rating that describes how well the compound conforms to acceptable levels of byproducts

You need to create fields to store the information on a sales order.

Which attribute types should you use? To answer, drag the appropriate attribute types to the correct requirements. Each attribute type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You need to configure shipping charges.

Which features should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You need to configure a solution to optimize the entry of customer reviews for the different review lengths.

What should you do?

You need to configure pricing for the monthly price updates.

What should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.