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PC-CIC-Core PureConnect: CIC Core Certification Questions and Answers

Questions 4

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

Options:

A.

Call control toolbar

B.

My Status field

C.

Directory control toolbar

D.

Menu bar

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Questions 5

You have a group of remote agents who all require the same set of user permissions within IC.

In the image below, what is the recommended container for configuring user rights for the remote agents.

PC-CIC-Core Question 5

Options:

A.

Users

B.

Schedules

C.

Lines

D.

Groups

E.

User

F.

Roles

G.

Default User

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Questions 6

As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.

How will the client configuration templates be assigned?

Options:

A.

The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.

B.

The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.

C.

The system will use the default client configuration for the supervisors.

D.

The supervisors will not be assigned any client configuration template if they invent more than one.

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Questions 7

What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

Options:

A.

Interaction Center Business Manager

B.

Interaction Reporter

C.

Interaction Attendant

D.

Interaction Administrator

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Questions 8

PC-CIC-Core Question 8

Given no additional configuration settings, what statement is true regarding this workgroup?

Options:

A.

This is a logical workgroup.

B.

Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.

C.

Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.

D.

This workgroup is not functional because no extension is assigned.

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Questions 9

You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.

What is the best way to help Matt get his Interaction Client configured correctly?

Options:

A.

Take a trip to Minneapolis and configure Matt's Interaction Client.

B.

Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.

C.

Create a new Client Configuration template specifically for Matt and assign it to him.

D.

Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.

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Exam Code: PC-CIC-Core
Exam Name: PureConnect: CIC Core Certification
Last Update: Dec 2, 2024
Questions: 60

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