PEGACPBA24V1 Certified Pega Business Architect 24 Questions and Answers
wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.
Which type of data relationship do you create?
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?
Consider this requirement for a business transaction:
If approved, the request is forwarded to the Fulfilment department
If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation
The Fulfillment department will process the request if the requested items are in stock
An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.
Which two of the following scenarios are good candidates for rule delegation? (Choose two.)
You are designing a customer support request Case Type that must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?
A promotion is available when a shopper spends USD100. Which attribute applies?
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information form the customer
The merchant is notified and given 15 days to dispute the fraud claim
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account
If the fraud claim is rejected, the customer is notified and given 15 days to respond
Select the case life cycle design that follows the quidelines for identifying and naming stages.
Which two scenarios describe the appropriate use of an Approve/Reject Step? (Choose Two)
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the___________in the service level to 3 days.
Select three benefits that Pega Express™ brings to Pega Platform™ application implementation. (Choose Three)
In a purchase order case the vendor assigned might not respond to a customer’s query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifics two of the following options. (Choose two.)
A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?
An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?
Javi is a Pega Business Architect working on a project redesigning a fraud resolution process. Stakeholders want the Manager to manually distribute tasks to CSRs, but Javi and IT know task routing can be automated using Pega’s Workflow Automation. What skill must Javi use to get the Business team to incorporate IT’s proposed solution?
In an online shopping application, you use 1 to visualize data about recent returns. From the 2 , you analyze return types and amounts. In the 3 , you select a clustered column and add Case ID count, Return amount, and Purchase type fields. In the 4 , you add a tooltip and update the legend.
Identify the Pega Rule that automatically maps response data from a custom prompt to a field or fields in the Data Model.
A 1 , also known as a team, shares resources and work across different business units, divisions, or across the entire organization without affecting organizational hierarchy. Each operator who is a member of the team receives Assignments from the 2 to their individual 3 to support the new cross-functional workflow.
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.
How do you design the report definition to support this requirement?
A home appraisal Case requires a house older than 40 years to be tested for asbestos. If the home is less than 40 years old, the appraisal moves forward. Which term applies?
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
Pega Cloud® Services is Pega’s fully managed solution for deploying Pega Platform™ applications in the cloud.
After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage.
The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.
Identify three ways AI enables Pega Platform™ applications to achieve better outcomes. (Choose Three)
UCom wants its shopping website to share an update about order acceptance and expected delivery time. Which Automation Step is most suitable?
In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?
A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?
What are two key features and functionalities of Pega GenAI Blueprint™? (Choose Two)
1 provides a data virtualization layer, separating business logic from interface configurations. Developers use 2 to declare how data is mapped from external sources into your application’s 3 and properties. Developers use 4 to ensure Case data remains synchronized with systems of record.
Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. Of approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
An applicant submits a load request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
If the credit score is unacceptable, the customer is notified of the result and the loan application is closed
If the credit is acceptable, the loan application is forwarded to a loan officer for review
If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing
If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the user case.
Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner ' s residential address.
Which routing approach supports this requirement?
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