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A company sends a standard confirmation email whenever a case is created.
In which layer of the Enterprise Class Structure (ECS) could you apply the email correspondence?
Consider this business use case:
Responses to customer service requests are required within 24 hours of receipt. Due to seasonal fluctuations, response times may be adjusted at the discretion of business managers.
You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?
Multiple teams need to update the same application version during a development cycle. Which two actions do you perform so that the teams do not affect each other ' s work? (Choose Two)
Users are spending excess time researching duplicate cases to determine whether to process or resolve the cases. Which two options allow you to reduce the number of potential duplicate cases? (Choose Two)
You are creating a report that lists all open Personal Injury cases for an Auto Claim case. What three options do you use to configure the join for this report? (Choose Three)
A Purchase Order case is instantiated as a child of a Purchase Request case. Select the locking option that allows multiple users to edit the Purchase Order case at the same time.
You are troubleshooting a performance issue with a user interaction that exceeds the maximum time of five seconds. The elapsed time shown in the performance report indicates a total of two seconds.
Which tool do you use to determine what is adding the additional three seconds to the performance measure?
You are configuring an application to use Get Next Work. The requirement states that operators must always work on the next highest priority assignment from workbaskets.
Which two configuration options do you use to implement this requirement? (Choose Two)
You want to improve the user experience for an application for users on mobile devices. Which three configuration options improve the user ' s ability to select and operate controls? (Choose Three)
An application has the following application rulesets:
Expenses: 01-01
TGB:01-01
TGBCatalog:01-0l
A rule with an Apply to: class of TGB-Expenses- Work-Reimbursement references a rule named PopulateLineltems. The six instances of PopulateLineltems in the rules cache are shown in the following table.
Which rule is chosen by Rule Resolution?
You have a requirement to update account information in an external database. Account information is stored in a single table. What are the two necessary steps to read and write data to the database table? (Choose Two)
Which component do you use to decide between two decision logic paths in J decision strategy?
In Pega Decision Management, which level of the proposition data model represents the purpose of the proposition?
A flow action calls a pre-processing data transform to initiate values. There are several flow actions available for the assignment. You want to make sure that the values are only initiated once for each flow action.
How do you implement a solution?
An agent runs every 300 seconds. You have been asked to update the agent so that it runs every Friday at 12:00 A.M. How do you modify the agent schedule to meet this requirement?
Which two options do you consider when creating a pre-processing data transform? (Choose Two)
Users create Insurance Coverage Requests cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure, and the type of procedure. After entering the information, users submit the request for a review of the patient ' s insurance policy. Because multiple users enter requests, duplicate requests can occur. A request is considered a duplicate if the patient name, procedure type, and procedure date match an existing request. You have been given two requirements:
*Ensure that users can identify duplicate requests.
*If a case is a duplicate, it is not written to the database. Otherwise, write the case to the database.
Which two steps satisfy the requirement that only nonduplicate requests are written to the database? (Choose Two)
In the following example, the Purchasing, Purchasinglnt, and Inventory rulesets are configured for application validation. MyCo and MyCoInt are configured for ruleset validation. The prerequisites for MyCo are MyCoInt and Inventory. The prerequisite for MyCoInt is Pega-ProcessCommander.
Which of the following two statements are correct? (Choose Two)
You want operators in two separate units to be able to perform work routed to either unit. Which configuration supports this requirement?
Which configuration allows you to control which user roles can add attachments to a case?
A requirement states that the Users role cannot open a purchase request during the Audit stage of the case life cycle. How do you identify the case stage to satisfy this requirement?
A subset of users is allowed to attach a scanned document to a case. Which attachment feature do you leverage to implement your solution?
TESTED 02 May 2026