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PgMP Program Management Professional (PgMP) Questions and Answers

Questions 4

A company's marketing department fails an internal compliance audit. To comply with the auditor's remediation plan, the legal department mandates that a content management system (CMS) be implemented. After initiating the program for CMS implementation, the program manager discovers that the marketing department has already preselected which CMS technology will be implemented.

What should the program manager do to ensure the success of the program?

Options:

A.

Meet with the vice president of purchasing to discuss the risks associated with preselecting a solution before the requirements have been gathered

B.

Host a kick-off meeting; request preliminary requirements from the marketing department; conduct a design session; present the steering committee with a solution that meets the requirements; and meet with interested vendors

C.

Ask a senior marketing executive to act as the program sponsor and participate on the steering committee; require steering committee representation from the IT, legal, and other key departments; validate that the chosen solution meets the requirements

D.

Initiate the program and begin a formal request for proposal (RFP) to validate the chosen solution and gain the confidence of the legal department

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Questions 5

In which of the following processes is the program charter created?

Options:

A.

Establish Program Financial Framework

B.

Plan Program Scope

C.

Initiate Program

D.

Develop Program Management Plan

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Questions 6

You are the program manager for your organization and are planning the roles and responsibilities in your program. You would like to create a RACI chart for the program work. What does RACI mean?

Options:

A.

It is a roles and responsibilities chart that uses responsible, accountable, consult, and inform responsibilities as the chart legend.

B.

It is a roles and responsibilities chart that uses responsible, action, consult, and interest responsibilities as the chart legend.

C.

It is a roles and responsibilities chart that uses resource, action, contribute, inform responsibilities as the chart legend.

D.

It is a roles and responsibilities chart that uses responsible, accountable, contribute, and inform responsibilities as the chart legend.

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Questions 7

During program execution, a program manager receives feedback from an executive sponsor that some program stakeholders may not understand the intended benefits of the program.

Which will provide the greatest value to clarify stakeholder perceptions?

Options:

A.

Performing a stakeholder analysis

B.

Updating the stakeholder communications requirements

C.

Redistributing the benefits management plan

D.

Redistributing the program charter

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Questions 8

Terri is the program manager for her organization and she's working with Alice, a project manager in her program. Alice calls Terri and insists that she add a change to program scope. Terri agrees that the change should be entertained. What must Alice do to move forward with her change request?

Options:

A.

Add the change to the program scope herself, as she is a project manager

B.

Add the change request to the scope and complete integrated change control

C.

Document the change request in a change request form.

D.

Create a change request charter justifying the change request

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Questions 9

What analysis type could you use in a program to compare the positive stakeholders and their position, power, and influence over your program to the same variable components of the negative stakeholders in your program?

Options:

A.

Sensitivity analysis

B.

Stakeholder analysis

C.

Monte Carlo simulation

D.

Force field analysis

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Questions 10

Which one of the following is NOT a component of the risk monitoring and controlling process?

Options:

A.

Executing risk response plans

B.

Completing quantitative risk analysis

C.

Tracking identified risks

D.

Determining if new risks have developed

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Questions 11

Program manager B leaves the program and program manager A takes over the program responsibilities. Program manager A wants to ensure that all expected benefits of the program are realized.

What is used to assess the program cost/benefit justification?

Options:

A.

Program charter

B.

Benefits management plan

C.

Program business case

D.

Program scope statement

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Questions 12

You are the program manager for your organization. Your program has a budget of $750,000 and is expected to last one year. The program is currently 30 percent complete and has spent $245,000. The program is supposed to be 40 percent at this time. What is the cost performance index for this program?

Options:

A.

.83

B.

-$20,000 C. .91

C.

Negative ten percent

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Questions 13

Performing quality assurance in a program can result in which one of the following?

Options:

A.

Quality control execution

B.

Scope fulfillment

C.

Quality management plan

D.

Change requests

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Questions 14

A municipal agency manages a city's water and wastewater infrastructure. Its six-year capital improvement program (CIP) is approximately US$4 billion, and is used for such things as improving aging infrastructure, addressing regulatory requirements, and upgrading facilities. The mayor and key stakeholders are concerned because of yearly rate increases for residents. After receiving proposals from program managers for this key program, which is half of the current CIP, a program management team is hired and receives an approved business case.

What should the project manager do next?

Options:

A.

Discuss the program change and its challenges.

B.

Create a program management plan.

C.

Conduct a program performance analysis.

D.

Develop a program charter.

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Questions 15

After taking over a program, a program manager reviews the program’s status and discovers that stakeholders do not know how the program is performing in relation to schedule and costs. The program manager establishes earned value (EV) metrics and determines that the program has a budget of US$2.1 million, is three months into a nine-month timeline, and the planned value (PV) at the three-month point should be US$320,000. The program has spent US$350,000 and the EV is US$340,000.

Based on this information, the program manager determines which of the following?

Options:

A.

The schedule is US$30,000 under budget

B.

The cost is US$20,000 under budget

C.

The schedule is US$10,000 over budget

D.

The cost is US$20,000 over budget

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Questions 16

A program manager is working on benefits. The program team created and updated a benefits register earlier in the program.

The benefits register should include which of the following?

Options:

A.

List of planned benefits, earned value (EV), and responsible person

B.

List of planned benefits, measurement method, and component mapping

C.

List of planned benefits, benefit creator, and realization date

D.

List of planned benefits, stakeholders, and risk level

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Questions 17

A large automaker begins a program to create the next-generation car. As the program team is composed, key stakeholders are identified.

Key stakeholders for the program should include which of the following?

Options:

A.

Potential customers, government regulatory agencies, and competitors

B.

Project management office (PMO), third-party contractors, and agents

C.

Local car dealers, factory workers, and corporate officers

D.

Vice president of logistics, potential customers, and corporate executives

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Questions 18

A three-year program using vendor contracts, incorporating related projects, and each with specific stakeholders is coming to an end. What should be completed first to close all appropriate contracts?

Options:

A.

Certify contract completion

B.

Conduct a procurement audit to review the procurement process

C.

Assess all contracts to ensure all agreed conditions are met

D.

Review contract management plan for completeness

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Questions 19

You are the program manager for your organization. You and your program team have been creating and transferring the program benefits to operations as feasible in your program execution. The process of delivering the program's benefits describes what process in program management?

Options:

A.

Quality control

B.

Benefits management

C.

Direct and manage program execution

D.

Quality assurance

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Questions 20

Martha is the program manager for her organization. One of the projects of a program is done but is also considerably over budget. Kay, the project manager, has elected to crash the project in order to recoup schedule delays but this increased the project costs. What should Martha instruct Kay to do with the information regarding the schedule delays and cost overruns?

Options:

A.

Create an entry in the lessons learned documentation and explain her reasoning behind the corrective actions.

B.

File the information as part of the project final report.

C.

Create a variance report.

D.

Create an exceptions report.

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Questions 21

You are the program manager for your organization and you need to define all of the program resources you'll need for your program. All of the following can be considered a program resource except for which one?

Options:

A.

A forklift

B.

Materials for the installation of a new server

C.

A positive risk response

D.

Gary, an application developer

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Questions 22

During the selection of source process, you assign certain points towards various categories to judge the vendors. Which type of source selection process is it?

Options:

A.

Benefit-cost analysis

B.

Screening system

C.

Weighting system

D.

Preferred vendor list

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Questions 23

Mike is the program manager of the NHQ Program. Mike and a vendor are in disagreement over the deliverable the vendor has created for Mike's program. Mike does not believe the vendor has correctly created the deliverable, while the vendor is adamant that his company has indeed completed the contract. Both parties have documented their stance in the debate.

This is an example of what?

Options:

A.

Breach of contract

B.

Issue

C.

Risk

D.

Claim

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Questions 24

Small changes that bypass the organization's change control procedures are called.

Options:

A.

Scope creep

B.

Lag

C.

Scope fault

D.

Gold plating

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Questions 25

You are the program manager of the JNH Program. Tom, a project manager in your program, has just completed his project and is ready to officially close his project. You agree that Tom's project is completed. What role do you play in Tom's project closure?

Options:

A.

You must ensure that the project sponsor closes the project.

B.

You must ensure that that the projects within the program have been closed at the project level.

C.

You must close the project before operations closes the project.

D.

You must ensure that the program management team closes the project for the project manager.

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Questions 26

You are the program manager of the NHQ Program. You will need to initiate six projects for your program. When should project initiating happen within a program?

Options:

A.

Whenever the program needs to initiate projects, it may, as long as the program has not entered the closing processes of the program.

B.

With program execution

C.

With program initiation

D.

With program planning

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Questions 27

A program management team is invited to a company’s annual strategy planning session. The CEO discusses the mission and vision of the organization, and how the strategic plan will create opportunities to fulfill them.

How can the program manager use the company’s vision to establish a program?

Options:

A.

Define the program and component projects to enable the fulfillment of strategic goals.

B.

Set the priority matrix, and map the projects’ priorities that will be included in the program.

C.

Define the program roadmap, and highlight the individual projects’ benefits.

D.

Identify program benefits that will enable the fulfillment of strategic goals.

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Questions 28

You are the program manager for your organization and are about to execute your procurement management plan. You need to procure materials for your program and you want only the vendor to provide you with a price for the goods you need to procure. What type of a document should you provide to the vendor in this

scenario?

Options:

A.

Statement of work

B.

Request for quote

C.

Proposal

D.

Program charter

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Questions 29

is the degree to which a set of inherent characteristics fulfills requirements.

Options:

A.

Scope

B.

Project phase

C.

Regulation

D.

Quality

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Questions 30

You are program manager for the HYH Program. Your program governance is requiring you to use earned value management to predict how closely your program is tracking to the cost and schedule baselines and to predict overall program performance. Which earned value management formula can you use to predict how much more will need to be invested in the program based on current program performance?

Options:

A.

EV/AC

B.

EV/PV

C.

BAC/CPI

D.

EAC-AC

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Questions 31

A program manager initiates a developmental program. Significant resources and funding are required for early activities until the program cost and budget estimates are complete.

What should the program manager do to understand the financial environment?

Options:

A.

Map costs to the expected benefits realization.

B.

Establish intermediate budget based on historical information.

C.

Establish program financial framework.

D.

Obtain intermediate funding from the executive sponsor.

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Questions 32

A program completes all component projects and all identified benefits are being delivered. However, the program sponsor is concerned that long-term benefits may not meet organizational performance parameters.

To ensure the realization of long-term benefits, what should the program manager use?

Options:

A.

Benefits register

B.

Benefits sustainment plan

C.

Benefits management plan

D.

Benefits transition plan

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Questions 33

An aircraft manufacturer is engaged by an airline to build a fleet of new airliners. The program charter has

been approved, but the stakeholders are concerned that the delivery method of the program may not meet their expectations.

Using the program master schedule, what will the program manager incorporate to align the program with the expectations of the stakeholders?

Options:

A.

Program work breakdown structure (PWBS), program scope statement, and benefits management plan

B.

PWBS, benefits management plan, and program financial management plan

C.

Program charter, PWBS, and program scope statement

D.

Program scope statement, benefits management plan, and program financial management plan

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Questions 34

A program manager building the world’s largest cruise ship is resolving the conflict between the two main sponsors who cannot agree on the number of food and beverage outlets to have onboard. What should the program manager do?

Options:

A.

Finalize the business case and market analysis with the core program team and present the findings to the chief executive officer for approval.

B.

Work with the core program team to conduct a market analysis and make the decision based on the best return on investment.

C.

Arrange a meeting with both sponsors and the steering committee to present the market analysis and work through the conflict.

D.

Engage the program stakeholders, present the market analysis and findings to facilitate the decision on the best option.

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Questions 35

Wanda is the program manager for her organization. Her program team consists of resources from across the organization - many of whom have not worked together before. Wanda thinks that she'll need to complete some team development but would like to focus the development on the materials and activities that the program team will need to complete in the program. What plan should Wanda reference and update to complete her team development process?

Options:

A.

Training plan

B.

Communications management plan

C.

Staffing management plan

D.

Requirements management plan

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Questions 36

You are the program manager for your company and management wants you to identify how you'll make decisions in the program planning processes. What program management document should serve as the baseline for all future program decisions?

Options:

A.

Program budget

B.

Program management plan

C.

Program scope statement

D.

Program requirements

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Questions 37

A design and production company's program comprises the design and manufacture of complex parts. During the yearly strategy alignment meeting, the program manager notices that a peer program manager started a project to develop a new manufacturing technology to further reduce operations costs.

What should the program manager do to incorporate this new technology into the program?

Options:

A.

Work with the project managers to update the program's risk register by evaluating this new technology's ROI.

B.

Incorporate the new benefit to be obtained from this technology into the program's transition plan.

C.

Analyze the benefits management plan to determine any new risks this new technology may introduce.

D.

Update the benefits management plan with an analysis of the new technology's potential benefits.

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Questions 38

You are the program manager for your organization. Management has asked you to create a method to track the program stakeholders' concerns, threats, and demands for communication. They would like you to map out each stakeholder or stakeholder group and identify trends within the chart to help your program communicate better. What type of a chart should you create for management?

Options:

A.

RACI chart

B.

Stakeholder analysis chart

C.

Roles and responsibilities chart

D.

Communication matrix

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Questions 39

A large infrastructure development program involves three road construction projects, two sewage line construction projects, and one project to lay underground electric cables. During a program meeting, the project manager of a road construction project communicates that a project risk related to the interdependency with a sewage line project has crossed its risk threshold.

What should the program manager do next?

Options:

A.

Modify the program schedule to accommodate the risk.

B.

Incorporate the project risk into the program risk response strategy.

C.

Instruct the project manager to escalate the risk to the program sponsor.

D.

Ask the road construction project manager to manage the risk at the project level.

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Questions 40

A program is developing a next-generation product line, and one component has been delivered. However, due to a change request, expectations for another component are unmet.

What activity should the program manager perform next?

Options:

A.

Program delivery management

B.

Resource interdependency management

C.

Program performance monitoring and controlling

D.

Benefits sustainment and program transition

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Questions 41

You are the program manager for the GHT Program for your company. This program has a budget at completion of $789,000 and is currently 40 percent complete, though it was scheduled to be 50 percent at this time. Your program has spent $325,000 of the budget to date. Based on this information, how many pennies is your program losing per dollar spent on the work?

Options:

A.

11

B.

20

C.

3

D.

1

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Questions 42

Part of program management is to identify what motivates your program team members. If you subscribe to Maslow's Hierarchy of Needs, which need is at the top of the hierarchy?

Options:

A.

Physiological

B.

Safety

C.

Self actualization

D.

Esteem

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Questions 43

Paula is program manager for her organization. It has come to her attention that several of the projects within her program have stalled which has now caused her project to be delayed. Paula is required by her organization to create a certain type of report when there are variances in the program dealing with time and cost. What type of report is Paula likely to create in this instance?

Options:

A.

Earned Value Management report on the schedule performance index

B.

Exceptions report

C.

Status report

D.

Quality Control Report

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Questions 44

You are the project manager of a construction project. You have to close a phase of the project. Which is the only technique (or tool) available in the Close Project or Phase process?

Options:

A.

Change control meetings

B.

Project management information system

C.

Expert judgment

D.

Observations

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Questions 45

The program sponsor requests a weekly performance report. The tools and techniques to monitor and control program performance include which of the following?

Options:

A.

Program management performance variances, business criteria reweighting, root cause identification, and statistical sampling.

B.

Interviewing, SWOT analysis, run chart, and matrix-based charts.

C.

Earned value management, financial reporting systems, performance measurement techniques, and program management information systems.

D.

Delphi technique, scatter diagram, Pareto chart, and organization charts.

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Questions 46

You are the program manager for your organization. As your program is being initiated there is some initial concern from the management about the utilization of resources in your program and the need for resources in their day-to-day roles in operations. Management has set a limit on your program that resources may only

work 20 hours per week on the program. What is this limit of resource hours in a time period known as?

Options:

A.

Resource leveling heuristic

B.

Resource requirements

C.

Program risk

D.

Resource utilization

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Questions 47

The program manager plans to address a negative cost variance generating a red flag in the program management status report.

What should the program manager do?

Options:

A.

Contact the project sponsors to present the details, impacts, and possible corrective actions regarding the negative cost variance.

B.

Gather all the details, analyze impacts, determine corrective actions and present the findings to the governance board for direction.

C.

Work with program sponsor to compile impact analysis data to obtain additional funding for the program.

D.

Ask the program team to compile all details, analyze impacts, determine corrective actions and present to the governance board for direction.

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Questions 48

A software development program will launch iterative versions of new software called Alpha over two years. Following that, a program will be released to the program team and developers to create new software called Beta. While the program manager prepares the program closure plan for Alpha, the program sponsor expresses concern about its support after program closure.

What should the program manager do as part of Alpha’s program closure plan?

Options:

A.

Execute the transition plan, and include knowledge transfer to transition Alpha support to operations.

B.

Keep the Alpha program open until support is no longer required, then execute program closure.

C.

Adjust Alpha’s exit criteria to ensure its support is included in the Beta program.

D.

Document the program closure procedure to ensure that resources are released from Alpha to develop Beta.

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Questions 49

After attending a technology exposition, an influential stakeholder believes that integrating a new technology into the program will increase benefits and help shorten the schedule. The stakeholder asks the program manager to immediately include the new technology into the program.

What should the program manager do next?

Options:

A.

Assess the new technology and discuss the results with the program steering committee to determine next steps.

B.

Start the change management process and submit a change request to integrate the new technology.

C.

Inform the stakeholder that the program will not be changed until proof of concept (PoC) is completed.

D.

Research the new technology and begin its integration during the next development cycle.

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Questions 50

During the execution phase of a program, a stakeholder complains to the program manager that they did not receive critical communications about one of the component projects.

What should the program manager do to address the situation?

Options:

A.

Review and update the detailed stakeholder list.

B.

Review and update the stakeholder engagement plan.

C.

Execute the component project's communications management plan.

D.

Update the risk register.

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Questions 51

What cost estimating approach uses the work breakdown structure to create a cost estimate?

Options:

A.

Analogous

B.

Definitive

C.

Top down

D.

Parametric

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Questions 52

You are the program manager for your organization and management has asked you to be certain to finalize the lessons learned documentation for your program. When will the lessons learned documentation be created?

Options:

A.

Lessons learned are in program execution.

B.

Lessons learned are created at each program deliverable.

C.

Lessons learned are created during the program closure.

D.

Lessons learned are created during the program archive.

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Questions 53

A risk response in a project in your program has actually caused new risks. What term is assigned to the new risks that a risk response has created?

Options:

A.

Reactionary risks

B.

Chain risks

C.

Secondary risks

D.

In flux risks

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Questions 54

A company wants to perform a preliminary stakeholder analysis to assess a new program's support.

What should the program manager develop?

Options:

A.

Program communications management plan and the stakeholder charter

B.

Responsible, accountable, consult, and inform (RACI) matrix, stakeholder list, and escalation process

C.

Stakeholder strengths, weaknesses, opportunities and threats (SWOT) analysis

D.

Stakeholder engagement plan, stakeholder register, and stakeholder map

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Questions 55

Which of the following tools/techniques keep program managers and executives informed of the program's progress?

Options:

A.

Component analysis

B.

Expert judgment

C.

Review meetings

D.

Capacity planning

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Questions 56

A company is building a global monitoring network in 40 countries. The program completes the planning phase and a review is conducted of the program components’ strategic alignment with the intended program and company goals. The review identifies issues that should be resolved to improve program progress. One of the issues identified is the lack of incorporation of both software and configuration management tools.

Which of the following must be addressed?

Options:

A.

Program performance monitoring and controlling

B.

Program management information system (PMIS)

C.

Program delivery management

D.

Program roadmap

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Questions 57

The program sponsor returns from a board of directors meeting after identifying a significant risk to the program schedule. This may impact the program's benefits realization.

What should the program manager do next?

Options:

A.

Update the program benefits management plan and risk register.

B.

Implement the mitigation plan for the identified risk.

C.

Adjust the program scope to avoid the risk.

D.

Document the risk and create a mitigation plan.

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Questions 58

There are five stages of team development. At which stage are there likely to be disagreements and struggle for roles in the program team?

Options:

A.

Adjourning

B.

Forming

C.

Confronting

D.

Storming

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Questions 59

Wan is the program manager for his organization. He has been hearing reports that some

project team members are complaining about the number of hours they're required to work on the program's projects and that some scheduling of team assignments are conflicting with their regular operational duties. You investigate the problem and agree that many team members are being assigned too much work within a given time period. You decide to enforce resource leveling heuristics to thirty hours of project work per week maximum. What will likely happen to the program and projects?

Options:

A.

The schedule to complete the work will take longer.

B.

The cost of the program and project will increase.

C.

The risks of failure will increase.

D.

The morale of the project managers will decline.

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Questions 60

You are the program manager for your organization. Part of your role as the program manager is to train John, a new program manager, on the program processes within a program. John is confused as to when the program team can be acquired in the program management lifecycle. When will the program team be acquired for a program?

Options:

A.

Planning

B.

Execution

C.

Monitoring and controlling

D.

Initiation

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Questions 61

A program governance board mandates that phase gate reviews must be held so each component project can be reviewed and individually authorized to proceed to the next phase. Tracking and reporting of actual benefits realized is one part of the review.

What is the other part of the review?

Options:

A.

Tracking and reporting on benefits management plan

B.

Identifying factors influencing delivery of benefits

C.

Demonstrating that other stage gate requirements have been met

D.

Gathering additional stakeholders' requirements

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Questions 62

A program manager needs to establish direction and identify the essential aspects of a program. In addition, they must ensure that the context and framework of the program are properly defined, assessed, and documented.

Which document will be created to support this activity?

Options:

A.

Program resource management plan

B.

Program management plan

C.

Program master schedule

D.

Program scope statement

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Questions 63

An initiative involves the development of new technology and leverages existing technologies. It is determined critical by the program governance board and the program sponsor that a comprehensive risk management plan be put in place.

In what phase is the risk management plan created?

Options:

A.

Program definition

B.

Program execution management

C.

Program delivery

D.

Program risk management planning

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Questions 64

What document should you provide to the vendors if you're only interested for a set fee for their materials?

Options:

A.

IFB

B.

RFP

C.

RFI

D.

SOW

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Questions 65

Which of the following statements is most accurate about the critical path?

Options:

A.

The critical path is always one path that shows the project duration.

B.

The critical path has no float.

C.

The critical path is the longest path because it has the most activities.

D.

The critical path reveals which path has the most risk of failure.

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Questions 66

At what point in the project is the risk of failing to achieve the project objectives the greatest?

Options:

A.

During project planning

B.

During the project execution

C.

At the project start

D.

At the end of the project

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Questions 67

Robert is the program manager for his organization which operates in a matrix structure.

Resources in Robert's program will be utilized on several projects in and out of his program. He wants to be certain that all of the resources will be planned accordingly and that the project managers communicate with one another about when the resources will be needed and utilized in the projects. What plan should Robert create along with the project managers to ensure that the resources are scheduled and managed effectively?

Options:

A.

Resource management plan

B.

Program management calendar

C.

Schedule management plan

D.

Resource calendar

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Exam Code: PgMP
Exam Name: Program Management Professional (PgMP)
Last Update: Nov 28, 2024
Questions: 452

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