An agile practitioner is working on a project to migrate data from computer systems to another location. To accomplish this task, they need to run four activities sequentially that different teams are performing. The teams are migrating two systems per day, but the agile practitioner thinks that three systems should be done per day.
What can be done to improve process efficiency?
The vice president (VP) of an organization has been asked by the chief information officer (CIO) to have their teams to embrace an agile approach to projects. The VP, however, often insists teams use a more predictive approach to project management which allows the project managers to do what they like.
How should an agile team member coach the VP and teams be more effective?
During a sprint, the team encounters a technical problem that becomes an impediment to completing two stories.
What should the Scrum Master do?
During an agile team retrospective, some junior team members discussed an approach that could improve the overall team performance.
How should the agile practitioner handle the recommendation?
What should a Scrum Master do when an agile team member is behind on their tasks?
When prioritizing features to be delivered in an iteration, on what features should an agile team defer work?
A team is preparing to demonstrate new product capabilities to a leadership team. The demonstration will show working software and a listing of the projected value of the capabilities.
What should the team do to ensure the demonstration is successful?
A software project is being implemented by a small, colocated team. What should the project manager do to keep the team focused and engaged with the high level of requirements?
A product owner has various items in a product backlog and does not know how to prioritize them. How should the agile practitioner coach the product owner?
A scrum master wants to encourage better collaboration within a collocated team and is coming up with a visualization method for the project. How could the scrum master promote transparency?
A project team has a senior subject matter expert (SME) who is comfortable with data integration. The SME is not inclined to perform regression testing because the SME feels that performing regression testing is more of a junior duty.
What should the Scrum Master do?
During backlog refinement, a team routinely creates tests to demonstrate to the customer that each acceptance criterion has been met. Most acceptance tests results are observable or demonstrable, but testing for one requirement is providing a challenge to the team. The requirement states that the home button should be recognizable and the team is unsure how to test this.
What should the team lead do?
A project team has been working on five data source integrations. They have allocated one tester for each data source. One of the testers is on emergency leave for personal reasons, so the project
deliverables could not be completed on time.
How should the project team improve during their retrospective for future implementations?
An agile team had unexpected technical problems in a project and was not able to complete the deliverables on time. During the retrospective meeting, the team openly discussed the causes for these issues and what can be done to avoid similar situations in the future.
What agile values and principles did the team demonstrate?
What is the disadvantage of using velocity as a measure of team efficiency in agile approaches?
A newly formed Scrum team wants to foster an environment of transparency and experimentation. The team decides to use a Kanban board to record and track encountered impediments. Emphasis is placed on how issues are resolved and the strategies for preventing them in the future. Over time, what will be the result of this approach?
An Agile Project Manager observes that the Scrum team is falling behind on the completion of a particular sprint.
What should the Agile Project Manager do?
A graphic designer on an agile team does not attend most meetings. When asked the reason for not attending, the designer told the agile practitioner that the scrum master could represent them in meetings if needed. The team is frustrated and does not agree with this approach.
Which conflict resolution method would work best in this scenario?
The customer asked the IT project manager to change a few specifications for the software being developed, which will affect the project budget. The financial sponsor is having difficulty approving changes to the budget that was already allocated to the project.
What should the project manager do next?
A scrum master is part of a team that has just agreed on the project scope and deliverables for a global, multilingual manufacturing company that has many staff members moving between locations. The team consists of 20 people and the budget is US$5 million. The kickoff meeting is scheduled for the following month.
What should the scrum master do as a first step?
An agile team has defined their definition of done (DoD) for a sprint. However, during the demo, the product owner is not sure if a user story can be marked as done.
Select the most appropriate sequence of activities that would need to be completed to meet a well-defined, mature definition of done (DoD).
During a recent sprint review meeting with stakeholders, the product owner received detailed feedback indicating the critical changes needed for upgrading the legacy system to better align with the latest technologies and user needs. How should the product owner help ensure the product backlog is effectively managed, while helping the team remain focused? (Refer to the Product Backlog Exhibit)
A team member is stressed due to a heavy workload, while other team members have some slack in their schedules.
How should the team lead address this?
During initial planning, a project team investigates several approaches to building new application software, emphasizing the most valuable deliverables. The team needs to convince stakeholders and win their approval.
How can the project team achieve this?
An agile coach is assigned to help a project team that was recently co-located close to a very popular business. Many team members visit this business during working hours, which affects team performance.
What should the agile coach do to mitigate this issue?
During a backlog refinement meeting, a senior team member raises a concern about an epic sizing that requires the use of a new interface for a vendor product. The product owner acknowledges this as a risk. What should the product owner do now?
During backlog refinement, the team uses an online planning poker tool for estimation. The junior developers change their number of story points after they see the estimations provided by the developers. The junior developers state that the reason for this is that they do not have enough experience and do not want to be blamed for sizing it wrong.
What should the scrum master do?
During an interview for an agile team lead for a global company, a candidate is asked: "How do you ensure your project is aligned with the stakeholders' priorities?"
How should the candidate respond?
The team underestimated the complexity of a story, resulting in new decomposition of the work to be delivered in the current sprint and items to be returned to the backlog. What should the Scrum Master do next?
Toward the end of a project, the product owner discovers that the project has a high probability of failure due to a critical feature not functioning as expected.
What should the product owner do?
Case Study
An agile project lead for a company is leading a sales team who has committed to delivering new product functionality to the customer at the end of five sprints. The agile project lead performed initial planning with the team and with the team's support has committed to the scope and deadline.
Check in with the project in three stages to answer the associated questions.
How do two additional features and more story points added by the product owner impact the team's progress and ability to complete work within the iteration, considering the burndown rate of the team has not changed? (Refer to the Case Study and End of Sprint 3 Exhibit)
An e-commerce company acquired a tool to customize subject line generation for marketing campaigns. In sprint planning, the team discussed integrating this tool with the customer relationship management system.
Which mitigation strategy is most appropriate to ensure the final product meets the business objectives? (Refer to the Risk Register Exhibit)
A company has decided to use an agile delivery method for launching a new product to improve the customer checkout experience. How should the project manager ensure the experienced predictive delivery teams are capable of adopting the agile model?
An agile team is optimizing the workflow by investing in initiatives to identify and reduce unnecessary handovers and delays. What should the team do in this situation?
Several team members have complained to senior management about their Scrum Master's processes. What should the Scrum Master do to address the team's process concerns?
A project team held a working session with a finance team to understand the procurement process. After the meeting, while the agile lead was facilitating the value stream mapping exercise, one of the team members asked: "When calculating the cycle time, which factors should be considered?"
How should the agile lead respond?
A newly formed, colocated team is participating in daily standups, but is otherwise working largely as individual contributors. This has resulted in misalignment of activities. Planned velocity is being met.
What should the agile practitioner do?
A scrum master has a team of six members. The team complains they are losing time because they are attending meetings for which they see no value.
What should the scrum master do?
After a successful product deployment, a key stakeholder informs an agile team member that an implemented feature is failing to deliver its expected business value. The team member replies that the requirement was provided by the customer, and that the scope was clearly met.
If the problem were an issue of requirement elicitation rather than delivery, what should have been done to avoid this situation?
Part way through a project, several team members are in conflict over whether or not a deliverable has been properly completed.
How should the agile leader reduce this conflict?
What is the first thing an agile development team should do when planning an iteration?
During a coaching session, an agile project manager discussed embracing communication to keep all stakeholders aligned. The agile project manager recently had a discussion with their team and decided to display a product roadmap.
What is the agile project manager trying to show?
A project manager was assigned to lead the development of a new application for a company. The application will be widely used by all company employees around the world. During the first meeting with key project stakeholders, the project manager was asked to find a way to determinate all possible types of users who may interact with the application that is going to be developed.
What should the project manager do next?
A software team is developing a product in an environment with increased uncertainty. Although there is a clear vision of the goals to be achieved, the product owner is not fully certain about how some of the product features should work.
How should the product owner address this situation?
An agile team is preparing a release plan for a project. What information will the team need to complete this plan?
During an iteration, an urgent customer request for support reaches the team. If they work on it, the team's commitments in this iteration are at risk.
What should the team do next?
An agile team wants to collectively determine a project's size. What will the team be doing if they use the planning poker technique to accomplish this?
As user stories are developed, what should be done to record and update acceptance criteria?
A healthcare agency has contracted a vendor to provide a financial accountability solution. During a daily coordination meeting, the lead developer reports they cannot complete the stories for this iteration because the project director requested a document detailing all testing planned for the solution. The team lead met with the project director to discuss alternatives but insists they need the detailed plan by the end of that week. The team lead advises the lead developer to continue coding.
What should the team lead do next?
In a project to develop a supply-and-demand scenario planning tool, the team aims to streamline development and rapidly deliver features. Which approach best supports quick feature delivery while maintaining quality? (Refer to An Excerpt from the Quality Management Plan)
An agile coach is facing a dilemma: On one hand, there is a requirement that is vital and will consume all capacity of the team. On the other hand, there are some chore-related tasks that will improve the team's ability to produce results. The team insists on implementing these tasks since they will increase efficiency.
What should the agile coach do?
During a current sprint, a team member asks permission from the Scrum Master to investigate an alternative design approach.
What should the Scrum Master do?
An agile coach advised a project manager to continuously improve their ability to support their team and remove any obstacles in the project's way. What role is the agile coach advising to the project manager to take on?
During the advanced stages of implementing a complex design, an agile practitioner realizes that the architecture is not scalable for user requirements. The architect suggests a workaround that is minimally adequate but may cause some performance issues.
What should the agile practitioner do?
A mobile application project is halfway through development. The team reaches a stabilized velocity after 8 iterations. The sprint duration is two weeks and requirements assigned by the product owner are not changing frequently.
What is the estimated time remaining for the project?
While planning, what prioritization factors need to be considered for a minimally marketable feature (MMF)?
An agile project manager is planning the initial scope, schedule, and cost range estimates on a new project. The team will be using Kanban to control work.
What metrics should the team use to measure performance?
A project sponsor suggested a team forgo in-person demonstration meetings and just send the product owner a link to try out the latest increment of working software. The sponsor says this will give the team more time to deliver value.
How should the agile coach explain the importance of an in-person demonstration meeting with the sponsor?
A member of a cross-functional project team is not able to attend regular status meetings and provide progress updates, which is impacting the productivity of the entire team. What should the product owner do to improve productivity?
During an executive review, a scrum master uses a burndown chart to demonstrate team deliverables through time. The scrum master declared that velocity increased from 27 to 35 over the last 3 sprints, but one of the executives asks to clarify the importance of these metrics.
How should the scrum master respond?
Iterations last between a couple of weeks to a couple of months, with a preference for the shorter time. What is the goal for each iteration?
During agile training, an aspiring scrum master with experience in predictive projects asks about the differences between the Kanban approach and the agile approach.
How should the agile trainer respond?
An infrastructure team had to revamp so downstream channels could consume data from the data lake, thereby improving operational efficiency for the end customers. Which primary components should the product manager consider while plotting performance and dependencies on the product roadmap?
A team member has made a mistake on a project.
How should the Scrum Master address the mistake?
A company president is concerned about the impact of a natural disaster on the company. How should management identify areas to apply its resources and mitigate potential impacts?
There is a throughput of 200 tickets in a customer service line. The tickets are raised by employees, with each 8-hour shift averaging 50 tickets in progress.
What is the cycle time to resolve a ticket?
The product owner working on an agile software development project has brought all the Scrum team members together for the first sprint planning meeting. The team has read the user stories and has provided estimates to complete these user stories. The product owner plans to empower the team to get the work done.
What is this an example of?
A high-profile project team is struggling to meet planned velocity. During a retrospective, the team agreed that their lack of experience in the technology resulted in an excess of rework.
What should be done to resolve this challenge?
During its first sprint, a new Scrum team realizes that it has insufficient team members with test automation skills to effectively complete its stories.
What should the team do?
If an individual is working on a project team in a phase delivering an increment, according to the definition of done (DoD), who was that defined by?
A new team member asks what changes could accelerate a change to the project plan.
What should be the proper response?
A Scrum team has worked hard to reach their sprint goal, but impediments have prevented them from succeeding. The team needed help from a specialist on another team, but the specialist was on a 2-week vacation.
What should the scrum master do?
A project has several features that will deliver immediate customer value. The product owner needs to determine which features to include in the upcoming iteration.
What should the product owner have the customer review and approve?
An agile team is working on a new product and is behind with their deliverables for the quarterly release. The team discovers new issues during each iteration. They start working on the critical issues and sometimes forget to update the backlog. This leads to confusion, delays, and occasional rework.
How should the agile practitioner improve the team’s productivity?
New stakeholders are joining a project team where the agile coach will educate them about their roles and responsibilities.
How should the stakeholders ensure their objectives are met by product delivery?
How can an agile practitioner ensure that all key stakeholders are properly engaged in planning?
A team member on a self-directed team is concerned that a feature the customer wants is outside of what the team will be able to deliver. What should the team member do next?
A project is to be started with a team of nine existing and nine new members. The Scrum Master feels that the team is too large and wants to break it into three teams. The Scrum Master sets a constraint that each team have an equal number of existing team members for knowledge sharing and experience.
What should the Scrum Master do to accomplish this?
A project team is currently working on sprint seven of a release that is estimated to require twelve sprints to complete. The team has reviewed the stories for this sprint and discovered that it will require rework from previous sprints.
What should the Scrum Master do?
All blockers are caused by some Impediments, but not all impediments are blockers. Which two scenarios should be considered blockers? (Choose two.)
An agile team has been given a complex project with a basic set of requirements which need further elaboration and review. How should the team iteratively build out the backlog of requirements with the stakeholders?
During a backlog refinement meeting, the new developer on the team asks the product owner to discuss a new performance threshold requirement and how it impacts the stories in the backlog.
What should the team do?
An agile team consisting of eight members is in their 11th iteration of a project. In the last iteration, the team was not able to complete every scope item it had committed to before the demonstration.
Which approach should the agile lead take?
An agile team consisting of eight members is in their 11th iteration of a project. In the last iteration, the team was not able to complete every scope item it had committed to before the demonstration.
Which approach should the agile lead take?
During the iteration planning of a newly onboarded agile team, the product owner adds a set of high priority user stories into the iteration backlog. What should the team do first to define the tasks needed to implement the user stories?
A team member starts discussing a project roadblock during a daily coordination meeting. The team discusses details of the impediment, which takes up most of the meeting time.
What should the agile facilitator do?
Stakeholders have conflicting requirements, and the product owner is struggling to decide which user stories to write. What should the product owner do?
An employee just received an Agile certification and has been promoted to team leader. They are working on a project that is experiencing issues with late deliverables. After monitoring project progress, they notice that one impediment is continuously repeated at start of each phase, affecting team's productivity.
How should the team leader exhibit servant leadership?
An executive notices a Kanban board in a highly visible location and expresses concerns to the project manager that too many people will see it. What should the project manager do?
The productivity of an agile team has fallen significantly in the last sprint. The team members have not mentioned any impediments but seem to be fatigued.
What should the agile practitioner do?
The team is derailed by a demand from a senior manager unrelated to the project. How does the agile coach help the team?
Senior management is frustrated at the lack of a detailed implementation plan that shows exactly when the project will end and when all requirements will be met. The team has been using a rolling wave planning approach so far on the project.
How should the agile practitioner explain to senior management the benefits of this approach?
An agile coach has been hired to improve the performance and quality of developed software. The coach performed an analysis of the software and discovered an excessive number of escaped defects, leading to external failures.
How can the agile coach effectively address and correct defects in the software development process while maintaining predictability and keeping workloads within capacity?
A Product Owner new to the role is very enthusiastic about an agile project with an energetic team.
What should be done first to ensure successful delivery of the product?
A project manager is leading a large agile project with multiple deliverables at each phase of completion. The project team has informed the project manager that the deliverables are completed per the team agreement.
Which agile practice should the project manager advise their team use to ensure deliverables are completed and ready for release?
A software development team is working in an environment in which increased competition, demanding customer expectations, and new technological developments pose significant challenges.
How should the team plan improvements to their product?
A member of a project's development team approaches the team lead and requests database administrator training. The team member believes that their inability to handle this work, and to rely on outside specialists, is impacting team velocity.
What should the agile team lead do?
When introducing agile processes to a company, a quality assurance (QA) manager resists and believes that the switch to agile will remove quality controls and documents.
How should the agile practitioner address this concern?
During planning, a project team and sponsor created a visual representation of the high-level specifications of the features and user stories to be implemented in a product. Consensus was achieved on this high-level depiction of the product characteristics, but the sponsor is having difficulty understanding what to develop and when.
How should the project manager explain this to the customer and save time in the meeting?
A scrum master is overseeing the launch of a chatbot for the service desk. Complaints come up post-release about edge case responses to queries. After analyzing the issues, the business decision was made to take the chatbot offline, resulting in workflow disruptions and risking the reputation.
How could this situation have been avoided? (Refer to Testing Protocol Table)
Just before a scheduled product launch, the customer declined to accept the final deliverable after seeing the demo. What should the project manager do to prevent this in the future?
A key resource is switching between projects to obtain more visibility and acclaim. However, project work has grown and become a burden.
What should the agile project leader do?
The systems integrator for an enterprise resource planning (ERP) project has been onboarded. During an iteration planning session, the team determines that the next highest priority item will take longer than expected to complete in the current sprint.
What should the agile practitioner do next?
The team is in the middle of an iteration and there is an urgent request for a small change to be introduced to the committed scope. Unless this change is accepted, there is no value to the customers during this iteration.
What must the agile practitioner do?
A technical problem arises that will likely impact the stories planned for delivery in the current sprint.
What should the Scrum Master do?
How can an agile team working on a new product ensure alignment with external stakeholders?
A company has decided to combine two similar products consisting of multiple teams into one product. Engaged customers want to know how the company is looking at re-organizing its teams.
What strategy should be employed to re-organize the teams?
An experienced product owner presents the epics and corresponding stories during a release planning session with the established team. The executive sponsor asks the team when the features will be delivered.
What should the agile team do?
A team member does not understand what the project risks are or the impact that they could have.
How should an Agile leader communicate risks in a way that the team will understand?
In a project, the customer asks for a requirement that clearly deviates from the contract terms.
How should the contractor react?
A product owner with experience in a predictive approach wants the team to develop very detailed schedules and cost estimates for the next 10 sprints. What should the Scrum Master do?
During a sprint review, the Product Owner identifies a required improvement for a feature’s user interface (UI) delivered during the sprint.
What should the Product Owner do next?