After gathering all the requirements for a project with dependencies on external stakeholders, the project team is finishing the second iteration At this point, the project manager learns about a possible change in regulations that would prevent the product launch
What should the project manager do to realize benefits?
During an ongoing project a key resource asks the project manager about the project purpose and if it is aligned with the organization's strategy What should the project manager share with the key resource?
The rollout of a new finance system is in the execution phase. A number of issues have surfaced in the last month that are slowing the project down A new project sponsor has recently started with the company but has not had time to meet the project manager The project is at the point where the issues are significantly impacting delivery of the project
How should the project manager alert the new project sponsor about these concerns?
The city has decided to build a new tram station The project will include various approaches The construction and infrastructure work will be accomplished using a predictive life cycle while software will be developed using an iterative life cycle Some neighbors are resisting the project have been asking the mayor to stop the project, and are threatening legal action
What two actions should the project manager take'? (Choose two)
During the third iteration, the team encounters a major delay that has not had significant improvements over the last few weeks What should the project manager do?
A project manager joins a team that is providing a customized enterprise resource planning (ERP) system to a client A potential design problem is identified by the development team After reviewing this issue with the project owner and team members, all agreed to revise the design to avoid a system defect when deployed The design is already approved.
What should be the project manager's next steps?
The following table shows the business value created and the development effort required to implement various features in a product
Which feature should the team prioritize first? Enter the feature name in the box below
A project manager is leading a project which shows a trend to exceed the cost baseline What should the project manager do first to manage the budget?
In a hybrid project, the customer decided on a major change for the project design. This change was approved and the impact on schedule and budget is known The software team leader, who is supposed to develop the software, refuses to commit to delivery dates claiming that they work using an agile approach and cannot commit to a final delivery date The hardware team depends on this software to develop their part of the product
What should the project manager do?
An experienced project manager is overseeing a merger and acquisition project. The project manager reacted differently to different threats identified on the project
Drag the mitigation strategy on the left to the project manager's actions on the right
A company recently used desktop research for a feasibility study, which showed that the project is behind schedule The project team also has concerns about the impact of scope changes on the project schedule
What should the project manager do to keep the project on schedule while still meeting project objectives'?
A project manager is leading an in-house company project in its very early stages This current project is similar to another project that ended a year ago
What should the project manager do to analyze the involved stakeholders?
A company's project management office (PMO) is incorporating more adaptive technologies and has hired a new project manager with hybrid project management experience The team is slow in adopting the new methodology and has not been updating project artifacts in a timely manner.
Which action should the project manager take to improve the team's performance?
The team has reported the following impediments at the daily standup meeting Drag each impediment on the left to the action that the project manager needs to take on the right
A project manager is leading a meeting with key stakeholders, the project sponsor and the product owner to define the features that will be released after the next iteration. The purpose of the meeting is to review the product backlog prioritization, considering that during the past iteration some deliverables were not completed.
Which two items should be taken into account first to review and update the product backlog priorities during the meeting? (Choose two)
A project manager is assigned to a project in a company that is transitioning to agile Not all stakeholders believe in the project, and some stakeholders would like the entire project defined and planned out early in the project However the project sponsor needs a quick win to ensure the continuation of the project.
What approach should the project manager use?
During the execution of a project, the finance team identified that they were not involved in building the business case for the project and will not approve the estimated return on investment (ROI). What should the project manager do?
A project has a very tight delivery schedule The project is approaching the delivery date and the project sponsor often sends the project manager alerts to avoid any schedule slippage The project team has performed at an acceptable level until now but the project manager wants to ensure the team's performance level is maintained until the end
What action should the project manager take to motivate the project team’s performance?
For the purposes of quality assurance a quality audit was conducted on the processes being used in the project execution plan. One of the nonconformance issues raised by the auditor was that attendance lists for the project risk review meetings were not available
Why is an attendance list important?
During a documentation audit of an international company it was identified that the last version of the project schedule was from one month ago even though the project manager knew it was recently updated How should the project manager have handled documentation for the project?
An agile project is running its fifth iteration out of eight After the last iteration planning the team was informed that there is a new competitor in the market and it is necessary to move faster to ensure market share is not missed What should the project manager do?
During the closing process, the project manager learns that one deliverable is not meeting customer expectations How should the project manager proceed?
A large multi-year project requires highly skilled staff for successful deployment The management team and the project sponsor have analyzed the resource requirements and agreed to have permanent staff hired for the project to avoid potential budget overrun However there is a risk of staff turnover during the course of the project, which may have an impact on the delivery
Which two actions should the project manager take to mitigate this risk? (Choose two)
A project manager is leading a project that is in an advanced stage. All high-level risks identified in the risk management plan have been resolved or are no longer a risk for the project. Only low-level risks remain
What should the project manager do now?
A project manager is starting a project using a hybrid approach and notices some team members only have knowledge of predictive approaches What does the project manager need to do first in order to have good project performance?
The project charter was just approved and the project sponsor has given permission to proceed with the project The program manager has confirmed that one of the requested key resources is also needed on another project at the same time This will affect project delivery
What should the project manager do?
A project manager has been managing a highly complex project. The project manager has ensured that all of the required tasks have been completed. During a recent external audit. The project manager was informed of a heavy penalty being levied on the project for the latest module that was implemented
What should the project manager have done to ensure that there were no liabilities arising from the recent implementation?
A project manager has been appointed to a multimillion-dollar project The project is considered to be high risk since no similar projects have been undertaken before and there is no historical data Some external stakeholders are reluctant to provide support
What approach should the project manager take?
The project sponsor of a major initiative is consistently changing the prioritization of modular work packages The team is used to three week sprints and is becoming increasingly frustrated with the daily changes in scope>
What should the project manager do?
The team is working on a critical project deliverable and the project manager is concerned about meeting the deadline There have been complaints from some stakeholders about some of the team members' performance The project manager wants to understand the situation and provide feedback to the team as soon as possible
What three actions should the project manager take to address this situation? (Choose three)
A project manager has just finished initiating a project. While planning the project manager notes that several essential team members do not have the required skills for key tasks later in the project.
What should the project manager do first?
At the end of a project with multiple suppliers, the project manager is reviewing the closing process and finds that an unexpected financial balance is remaining What will help the project manager understand why this has occurred?
An agile project team is looking to develop quality standards for a project How should the project manager coach the team?
The project manager just started leading a project team from which the previous project manager resigned After a quick evaluation of the project it is apparent that team morale is low due to continuous disagreement about how to complete tasks. Tasks are taking longer than forecasted and the project is off schedule
What should the project manager do?
A project manager receives a voicemail from a business analyst on the project team The business analyst indicates that an internal stakeholder is upset that they were not included before the project began The stakeholder is asking for an addition to the requirements traceability matrix
What should the project manager do to improve the stakeholder relationship?
In experienced project manager has never managed an agile project until now. Due to the uncertainty of the project, the project manager is struggling with the definition of the project scope and is taking a long time trying to define it.
What should the project manager do?
A project manager working on a software development project asked the software development about the status of a task. The developer responded that the task was delivered 1 week ago and mentioned that the delivery was reported via a specific project management software.
What should the project manager do next?
A project manager is working on a software product that will be installed across all levels of the client's organization. The client's executive sponsor insists that only stakeholders at the highest level of the company will be involved in the planning phase.
What should the project manager do?
An agile team completes a deliverable that is to be certified by another expert team The second team does not take the deliverable for many months What should the servant leader do?
A project manager is managing a project that is going to deliver a new risk platform. This platform will enable data-driven and new risk market models to ensure compliance with new regulations. The regulatory requirements for the models are released continuously and are not fully fixed yet. The project manager is reviewing the risk register and added a few new
Hems
Match the risks on the left lo the correct category on the right.
After months of careful planning and discussions with subject matter experts (SMEs). a new law is announced that may significantly impact the project budget. What should the project manager do first?
An agile project is in its early iterations, but the project manager already realizes that
more resources will be needed to achieve the expected time lines. There are no internal
resources. available.
What vendor strategy should the project manager use to maximize project delivery?
After reviewing the lessons learned database, a project manager realizes that the current team may not be knowledgeable enough about organizational processes for the needs of a new project. What should the project manager do?
A project is almost completed, and both the sponsor and the project management office (PMO) are happy with the project manager's performance reviews. The project manager is under budget and ahead of schedule. However, a team member asks to add a feature to the product that will make the product more impressive and acceptable to the end users.
What should the project manager do first?
A project manager is working on a project that will transform the organization's operating model. The project manager reviewed the budget allocation for various phases and was informed that upper management will not approve any additional funds.
Knowing that there are no additional funds available, how should the project manager proceed?
A project manager became aware of misunderstandings between a key stakeholder
and a team member with regard to some of the features defined in the project scope. What
should the project manager do?
A healthcare company requires all new employees to attend mandatory computer-based training courses, Because some of the employees work with highly sensitive patient data, the training covers various aspects of data security. In spite of this training, data breaches continue to occur in
one of the project teams.
What should the project manager do?
A supplier informs the project manager that producing the quantity of a key component for the project will require an additional month. The project manager has to meet an important
milestone in a week.
What should the project manager do next?
The project management office (PMO) has recently adopted some agile practices. During an iteration a key stakeholder in the business is concerned with the benefits management plan in the project document repository and mentions that some benefits have not been updated.
What should the project manager do first?
A client comes to the company asking to copy a project that was executed 2 years ago
in the same city, with the expectation that the new project will have the same cost and duration.
While finalizing the project management plan, the project manager realizes that the baseline
costs are much higher than the original project.
What could the project manager have done to avoid this?
An agile project team is tasked with a new project After multiple discussions with me customer it appears that there is a lack of clarity on the requirements which resulted in delays in the architecture and design phase
What should the team do next?
A key stakeholder has recently started in a company and has been assigned to a hybrid project. Although very experienced in their domain, the stakeholder has only been exposed to predictive project approaches.
What should the project manager do?
A project manager and project team have brought a project back on track after mapping and removing impediments During the current sprint the team reported that an impediment that previously caused major delays has appeared again. The team tried implementing the same mitigation tasks that worked previously However, the tasks are not having the same result with the impediment
What should the project manager do?
A company has undertaken a large transformation project using agile practices. The project sponsor has asked the project manager to promote the new values identified in the intended transformation to the project team
What should the project manager do?
A project manager Is working on a project using a hybrid approach. The project Is scheduled to be completed in three more sprints. One of the team members notifies the project manager that they are leaving the company which was approved by their functional manager
What should the project manager do first in this situation'?
An agile team recently started working on a project for a financial institution. The
project sponsor is concerned that an agile approach will not provide enough support for the
organization's compliance standards.
In order to mitigate this risk and avoid problems, what should the project manager do?
A large and complex program in an agile environment has experienced an increase in
escalations from the client side. The rates and responsibilities are unclear, and the client does not have any direction regarding the escalation process.
What should be done to resolve this issue?
As the project progresses, the learns not performing at acceptable levels and in accordance with the key performance indicators (KPls) that were set at the beginning of the
project. How should the project manager resolve this?
A project manager is working on a project to modernize the information technology of a bank, The project manager is facing challenges with the project sponsor regarding how to proceed with implementation of a key piece of technology.
How should the project manager resolve this conflict?
A project manager is building a team that will be comprised of subject matter experts (SMEs) from two different divisions of the same company.
The project team will be virtual and will include members from different countries around the world.
What should the project manager do to ensure effective team building occurs?
A scrum master is receiving conflicting status updates for the same task How should an accurate status be obtained from the team?
A project manager is working on a construction project. The company owner asks the project manager to provide cost estimates for the new decoration project within 4 hours.
How will the project manager be able to complete this task?
A complex project is m its execution phase. The project is set up to produce both predictive and incremental deliverables. The agile team is running late on their tasks There is a resource on the agile team who is responsible for producing progress reports for the project manager This resource has the required skills to help other team members with their workload
What should the project manager do to optimize the time of the resource who produces the progress reports?
A project is scheduled to end in 2 weeks. The team is expected to continue working long hours and is showing signs of weariness and fatigue What should the project manager do to encourage the team?
A new member was included on a project team in an ongoing software project. This team member was the only available resource but does not have the proper experience to accomplish the activities.
What should the project manager do to ensure this team member's lack of experience does not negatively impact the project?
A project requires the installation of a call center to support operations. It is estimated that the call center will need 100 people working on
weekdays from 8:00 a.m. to 5:00 p.m. and weekends from 8:00 a.m. to 12:00 p.m.
What should the project manager do?
A project is being delayed due to a large amount of rework caused by a quality problem that is impacting the critical path. What should the project manager do?
A project manager was recently assigned to a new project that is about to start. The
organization has already signed a fixed-cost contract with the customer detailing the scope and final delivery date, but the project manager has identified several internal constraints and conditions that will certainly prevent the project from being completed in the number of iterations initially planned.
What should the project manager do next?
A customer wants to launch a new product in the market and an agile team is set up to work on this project for 9 months After 1 month the customer feels that it would be better to release the product 2 months earlier than the planned date. The task is now assigned to the most talented resource in the organization to this project tor an early finish.
Which risk management strategy has been adopted in this scenario?
A project manager has been assigned to a high-visibility project that has been identified as having medium complexity, based on previous similar projects. The project needs
to be delivered to the customer as a ready-to-use product .
Based on this scenario, what should the project manager focus on throughout the project life cycle?
A high-tech borehole protect was initiated with the goal of providing water for a rural community of 1500 villagers located in an arid region. The project was completed with a cost performance index (CPi) of 1 09 and a schedule performance index (SPl) of 0.93 Six months after its completion it is determined that the villagers could not access water
What caused this situation to occur?
One of the risks identified during project planning activities is related to a component from a preferred vendor. The component utilizes new technology, and there is a possibility of incompatibility with other parts of the system that are being developed.
What should the project manager do?
The project team is planning a schedule with limited information. The team |s having
issues identifying the detailed tasks and estimating task durations.
Which three techniques should the project manager use? (Choose three)
A project manager for a factory construction project in a small town is evaluating the necessary actions to engage stakeholders The local community is speculating the impact of the facility. There are rumors of job opportunities and environmental impacts which are listed on the project risk matrix
What should the project manager do with regard to community engagement in this situation''
A project manager is reviewing the requirements of a large program. Which requirements should the project team prioritize to avoid getting fines?
An agile team completes a deliverable that is to be certified by another expert team The second team does not take the deliverable for many months What should the servant leader do?
Clients are complaining about the delay on a product delivery timeline. It is confirmed that the issue is related to the product inventory and availability.
What should the project manager do to engage the stakeholders?
The product backlog has been completed and prioritized. and the first sprint has begun A team member advised that during the daily standup there is a delay in having an external vendor contract signed.
What is the project manager's priority in this situation?
A supplier, who was tasked with providing an important component for a project, is unable to deliver the materials due to a large-scale labor problem. What document should the project manager use to update the details and communicate to relevant stakeholders?
Many issues have been encountered in a project due to the low competence of the team members. These issues might lead to poor project performance and potentially to project termination.
What should the project manager do?
A sales team working on an IT deployment project approached the project manager on several occasions and complained about nonpayment of their overtime pay. The project manager realized that other team members are receiving their overtime pay
What should the project manager do next?
A project manager has recently joined an organization and notices that the engineering manager shouts at the project manager during project meetings Also the procurement manager will not return calls and the accountant always insists the project manager clears approved budget line items with them personally before expensing
Which three corrective actions should the project manager perform? (Choose three)
A project manager is evaluating a project and realizes that its earned value (EV) shows the cost spent is higher than the value delivered. The project manager then discovers that the team has been adding small features that are not part of the requirements.
What should the project manager do?
A project manager is leading a project with a predictive approach for a governmental body with strictly defined requirements. In the middle of the project, the sponsor requires a significant new feature to be included. This feature was not in the original plan, nor was it part of the planning process,
What should the project manager do?
A project team member is providing updates to assigned work and reports a task as complete, As the project progresses, it is observed that the task is not fully complete.
What should the project manager do moving forward?
In an agile project, two key stakeholders disagree about a major new requirement. Recognizing that this could lead to potential issues, what should the project manager do next?
During the final iteration of the execution phase, the project has a cost performance
index (CP!) of 0.9 and a schedule performance index (SPI) of 1.0.
How should the project manager avoid a budget shortfall?
A project is experiencing delays due to identified risks What should the project manager do to manage the project schedule?
A bank is considering building another branch in one of three neighboring cities. The project manager has been tasked with demonstrating the benefits of building a new branch, renting an existing building, or not expanding at all.
How should the project manager proceed?
A project manager needs the team to define the steps and identify the risks of migrating data to a new system.
What type of leadership should the project manager use to accomplish this?
A protect is going through its iterative design stage One of the team members has been performing poorly. This is a critical project for the company and execution is about to start What should the project manager do?
A project manager has just completed a fixed-price project and the stakeholder is unhappy with the result What should the project manager do?
A protect manager is assigned to lead a global implementation of a cloud-based system Team members are dispersed in five countries As time goes on. the project manager notices that some team members have become quiet during status calls or other protect discussions while others often call into meetings late and use time zone differences as the reason for the delay
Which three actions should the project manager take to encourage engagement? (Choose three)
During a project to develop a new pharmaceutical product, the project manager was informed that there has been a change in government regulations regarding the materials of the project.
What should the project manager do?
A project manager received the project charter for a new product. The project is expected to have two main deliveries: the hardware part that has detailed specifications already defined, including a sample machine, and the user interface software that has only a basic specification and a
requirement for a user experience design approach.
Which project management approach should the project manager use?
An agile team has completed 9 out of 10 stones tor the sprint. During the retrospective a few team members pointed out that they finished a of their stories However one team member tailed to finish a story
What should the agile leader do1?
A project manager is implementing an enterprise-wide software project The project has a great business impact and is fully supported by senior management However, the project manager is facing difficulties gelling the support of several key departments.
What should the project manager do?
A project manager for a technology project is informed by the cybersecurity team that
there are changes in the government's cybersecurity requirements. The project manager calls a team meeting to discuss the requirements, and the team learns that the design changes can be made at no additional cost.
What should the project manager direct the team to do?
A sales learn working on an IT deployment project approached the project manager on several occasions and complained about nonpayment of their overtime pay The project manager realized that other team members are receiving their overtime pay
What should the project manager do next?
A project is coming to a close, and the experienced project team members will be moving on to the next project. Who is responsible for ensuring that the appropriate knowledge transfer is done prior to project closure?
A major national company known for quality products has just selected a small subcontracting firm to assist with a project. The project manager from the subcontracting firm is meeting with the project team to ensure that the project is delivered according to the customer's standards
in order to ensure this, what should the project manager define and document?
During a project planning phase, the project manager realizes that project performance win be measured based on budget deviation and revenue, but without consideration for the overall project schedule What should the project manager do?
In a geographically distributed project team, the project team members continue to email status reports and update schedules after their weekly meeting discussions. However, the team is having difficulty tracking the changes and progress made.
What should the project manager do?
A company initiated a departmental transformation project improving the processes for the organization using a predictive approach, This is a critical project for the organization and, in the middle of the project, the project manager noticed that one of the deliverables cannot be produced due to a missing technical skill.
What should the project manager have done to avoid this?
A project manager has been asked for performance feedback regarding one of the team members The project manager would like to gather additional input from the project team because there are no metrics in place for evaluating employee performance.
What should the project manager do next?
A project manager has been assigned to lead a major project in a government organization. There are no policies and procedures for project management since there is no project management office (PMO) The managers involved are unaware of their responsibilities for the project
What should the project manager do?
A procurement team lead has been reported as getting into conflicts with other project team members on a weekly basis, The project manager engages with the team lead and discovers that other team members do not believe the team lead is right for this position.
What should the project manager do to resolve these recurring conflicts between the team lead and the other team members?
A project is approaching its project closure phase, and the project manager receives
an email from a key stakeholder who complains that the project documentation and artifacts have not been updated. The project manager assigns a project specialist to support the project management office's (PMO) effort to update the project documentation and artifacts.
Which three actions should the project manager ask the project specialist to take? (Choose
three)
During a project meeting, the project manager asks risk owners to present issues that may affect the backlog. During their presentation, the project manager realizes that some risk owners did not implement the already agreed-upon risk responses.
What should the project manager do to reduce exposure?
A project manager is asked to develop maintenance planning software for a power plant. A similar project was executed by another department in the organization that was later closed due to low performance. The project manager is concerned about the project's performance and wants to
take action in advance to ensure the project succeeds.
What should the project manager do?
A project manager has considered a detailed and expensive training plan for a new technology for all team members. The training is needed several months into the execution phase of a project Surprisingly. many problems still appear that are related to the team members' lack of competence and the training costs are now negatively impacting the budget baseline
What should the project manager do next?
A project manager has decided to stop activities that do not add value to a project that has a risk of running over budget. A functional manager disagrees with this decision, especially when the team is performing product testing for highly sensitive end users. The functional manager escalated the issue to the project sponsor so that the team can resume activities.
How should the project manager have handled the situation?
A project manager works in a startup company and is in charge of a key project that has critical and time-sensitive delivery objectives. One of the project team members missed completing an assigned deliverable on time, despite repeated assurances from the team member that it would be completed on time
What should the project manager do next?
A company is transitioning from a predictive to an agile approach. During the last two sprint reviews, the product owner complained about the development team, indicating that the increments do not meet the acceptance criteria defined in the user stories. The development team complained about the product owner, who is defining sprint backlog items, because the backlog items cannot be delivered during the 2-week sprints agreed to at the beginning of the project.
How should the project manager resolve this situation in their new role as servant leader?
During a status review meeting a team member raises concerns about tasks that are not being completed due to an underperforming resource on the team. What should the project manager do first?
A new product is designed for a certain market. This product needs to adhere to the health and safety regulations for that region. What should the project manager do to ensure that the product complies with the regulations?
A CEO has requested that the project manager provide a budget estimate for a long-term project that will be executed over the span of 4 years What should the project manager do?
A project manager is leading a project that involves on-site and remote team members One task that was assigned to a team member in another country appears to be behind schedule When the project manager inquires about this, the team member claims that the task was completed and that this was reported to the team lead via a telephone conversation
What should the project manager do?
Early prototypes developed in a project show an unacceptably high detect rate. The quality management plan calls for a cause-and-effect analysis to address quality problems as they arise.
What is the protect manager's first step in addressing the problem?
During project execution for an innovative product, a project team has been working hard to meet the deadlines. However, one of the team members will be leaving in 3 weeks and will be replaced with a new team member.
How should the team share tacit knowledge?
A project manager has been managing a project for several months when an issue that had not been registered as a risk appeared. This issue may have a big impact on the project.
What should the project manager do?
The programming activities of a project were planned to last 35 days per module but the programming of the first module has taken 45 days What should the project manager do?
A company just started managing a project using an agile approach Due to this change the general manager is worried about the scope definition process for upcoming projects
What should the project manager do to ensure the project scope is completely defined?
A project is in the knowledge transfer phase, and a few subject matter experts (SMEs) went to the client site for knowledge transfer The SMEs captured various process deviations without sharing with the project team
How can the project manager ensure knowledge transfer across the team?
A project manager is struggling to figure out the performance of the project teams in an agile environment for the same scope of work, team A has calculated 100 story points and team B has calculated 125 story points
Which team is performing better?
In a newly formed project team one experienced team member is overwhelmed by the complexity of the tasks and is not happy with the project team. What should the project manager do?
The project manager is having difficulty communicating with one of the team members The team member recently attended a training course and has been training other team members in a new agile technique However sometimes the team member is forceful in pushing ideas even if other team members are uncomfortable
What personality indicators should the project manager consider when determining what communication style to use with this team member?
A technical manager newly appointed by the client, visits the project site to verify the project deliverables The technical manager feels that the project manager has not been providing enough information
What should the project manager do first to resolve this situation?
Five agile teams working together on a product recently performed release planning Midway through the project, each team showed that their progress was on track When all of the teams integrated at the product level, many integration issues were observed The overall product release progress declined with predictions showing the committed content will not be able to be accomplished
What should the project manager have done differently?
A product company is transforming the way it develops and releases products in the market Executives believe that this is a high-risk initiative, and this initiative must be successful
What should the project manager do in this scenario?
A high-performing team member’s performance has been consistently increasing over the past year, leaving other peers behind The project manager has been reluctant to publicly recognize the team member’s contributions for fear of discouraging others The project manager is also concerned that the team member may leave if not rewarded for the contributions made.
What should the project manager do?
A project manager who is managing a critical project in a multinational company is conducting a progress meeting with all team members. During the meeting, one of the team members states that they are facing a critical problem that will prevent them from completing their assigned task
What should the project manager do?
A project manager accepts a delivery at the project site but the items are of a poor quality The project manager gets the local vendor to fix the items but more deliveries from this vendor are expected
What should the project manager do going forward?
An organization has historically executed most projects using a predictive approach The organization now wants to change over to an agile approach
Which strategy will be useful to effectively help prepare the organization for this change?
A group has been working together for one month. During daily meetings a team member continues to express issues in completing their tasks.
What should the project manager do?
The project schedule is falling behind and the project manager observes that the project team seems to be spending the majority of their time writing documentation instead of performing project tasks What should the project manager do to help ensure that the team focuses on project tasks?
The steering committee has asked a project manager experienced in agile to provide an indication of the time remaining on a medium-sized project What tools can be used to provide this information?
A large project is affecting the neighborhood in which it is located The neighbors are not satisfied with the project and their resistance to the project may affect the project deadline
What two actions should the project manager take'? (Choose two)
Project A is critical for the company and must be completed within nine months. The project charter has been signed but the project scope statement has not been prepared Management asks the project manager to move forward with the project without an approved project scope statement
What should the project manager do next?
A project manager led the implementation of an electronic invoicing project that has just been completed. The financial manager communicated that the team discovered three invoices with errors.
Which two documents should the project manager update as soon as possible? (Choose two)
During a retrospective meeting a project manager hears that stakeholders have been constantly complaining at iteration demos about product features not being delivered as requested. What advice should the project manager give to the Product owner to ensure that product features are always delivered as requested?
A large corporation is transforming itself from a predictive to agile approach A project team with knowledge of agile practices is experiencing significant conflicts with the executives regarding the processes to be followed.
How should these conflicts be resolved?
A project manager is worried that a key stakeholder is not participating in the project and has concluded that the final product is not as good as it could have been if the stakeholder had been more involved Drag the scenario on the left to the correct risk response strategy on the right
Some members of a project team are frustrated by a new team member who previously worked in a Scrum setting This new team member approaches members of the project team on a daily basis in what appears to be an attempt to engage in individual standup meetings
What should the project manager do?
Development team members are located in three different time zones It is difficult to find a suitable time to hold the daily standup for all team members
What should the project manager do?
A project manager is assigned to a new marketing campaign The sponsor gives the project manager an approved project management plan for review and explains the scope, business requirements, deliverables and stakeholders The project manager asks to see the project charter to gain a better understanding of the project. The sponsor says the project is small and simple so there is no need for a project charter.
What should the project manager do?
The product team is progressing with a prototyping approach to deliver a multiyear business initiative A few user stones are taking longer to be delivered.
What should the project manager do?
A vendor informed the project manager that a critical resource will be on a long leave of absence The project team reviewed the pending vendor deliverables and identified an alternative solution, but the solution will incur an additional cost The project is currently on schedule and slightly under budget
What should the project manager do next?
A project manager has been assigned to a project and receives the project charter from the project management office (PMO) The document is very clear about customer requests During Project Scope Management some requirements seem to be different from the ones specified within the project charter
What should the project manager do?
A project manager finished reviewing the project deliverables for the current iteration with the customer A new key stakeholder who just joined the customer's team, complains that the results do not provide the capabilities the business anticipated
What should the project manager do to address this issue?
A project just kicked off and management’s expectation is to ensure that the deliverable of the first iteration helps the marketing team present the product prototype to potential customers. What should the project manager do?
A new team member is added to a self-organizing team. The new team member is reluctant to speak and take part in team discussions or decisions.
Which two actions should the team take to engage this new team member? (Choose two)
A project manager is managing a project to develop a new tool Because of the nature of the project, the project manager decides to use an agile approach One of the identified risks becomes an issue when the project manager finds out that another company patented a very similar tool.
What should the project manager do to address this issued
A key stakeholder for a construction project has been spending a lot of time at the site and interrupting the team's efforts What should the project manager do in this situation?
While reviewing prototypes, the quality team found some deviations that do not affect the mam functionality but have the potential to be an issue in the future To avoid major problems in the future, the team recommends corrective actions that will require additional funds The project is already struggling to stay on budget and has even used some of the contingency reserves
What should the project manager do?
A global petroleum crisis has affected the distribution of crude oil in the region where the construction project is underway Materials are not being delivered on time and this phase of construction is already behind for what was initially planned.
What should the project manager do first to prevent the project from going further off track?
A new team member has joined an agile project, replacing a team member who recently left The project team needs the new team member to speed up their ability to contribute effectively to the project
What should the project manager do to help in this situation?
During project execution, the project manager discovered that a key deliverable was missing from the scope of work After investigation, the project manager and the team discovered that the missing deliverable will impact the critical path
What should the project manager do to avoid future delays?
An agile project is in its sixth iteration out of 10 After the iteration review, the team receives feedback from the stakeholders that could result in a change in the product What two actions should the project manager take? (Choose two)
An agile project is running activities to define the minimum viable product (MVP) During the session, the project manager identifies some mandatory regulations but there is no consensus to include these regulations in the MVP because it may extend the duration of the project
What should the project manager do?
A project team is experiencing delays in completing a task that turned out to be more complex than initially estimated. This is a critical task that could impact current iteration goals
What two options will help the team initially address this obstacle? (Choose two)
According to a new product development process, the marketing department will begin adding business and user requirements directly into agile project documents. Drag the product information on the left to the correct documents on the right
A project manager has been assigned to lead a project to deploy a new system. The stakeholders disagree on the project objectives and approach.
What should the project manager do?
A project manager is assigned to a global project where, during the planning process, team members from different regions are not agreeing to collaborate with each other What should the project manager do?
A company has a lot of experience with predictive projects The project management office (PMO) has been trying to implement iterative tools within the project management framework, and the project manager has been asked to use these tools in their current project After the successful implementation of the iterative tools, the PMO asks the project manager to determine the benefits these tools brought to the project.
What should the project manager do?
A project manager who takes over halfway through a project determines that the cost performance index (CPI) is 0.65. A detailed audit identifies that the project cost was analogously estimated, and the audit team thinks that something was missing in the way the estimates were done.
What should have been done to avoid this problem?
A company wants to be a pioneer in its industry and has announced the launch date of a new innovative product. After the first sprint planning, the
team realizes that it is not possible to deliver all the features in the required time.
What should the project manager do to ensure success?
A project manager is reviewing the status of a large project with team members in different countries. Through the status review, the project
manager notices that one team is consistently behind schedule and their work often needs to be corrected.
What should the project manager do to improve the quality of this team's work?
A project manager has been assigned to a project that involves building 100 wells for a small community that is urgently in need of access to
water. What should the project manager do next?
In an organization with good work-life balance, one team was continuously overloaded, thereby delivering the product ft quality. What should the project
manager do?
A project manager is assigned to an agile project that has an aggressive time line and a fixed budget. Currently, the majority of the items are in the backlog and only a few are in process or completed.
What should the project manager do?
Due to unforeseen circumstances, a contractor was unable to mobilize the project team, which was necessary to conduct face-to-face meetings and discussions. Virtual meetings were subsequently put in place, but the local project team and end users now face a communication gap that is causing the team's low performance.
What should the project manager do?
A project sponsor is concerned that the scope is not being met correctly and has questioned several team members about this individually. When the project sponsor approached the project manager, the project manager realized that the issue was that the project sponsor understood the scope in a different manner than the project team.
What should the project manager do to address this issue?
A project manager in one country is reporting to a lead project manager for a new software development project in another country. The lead project manager constantly
requests updates from the project manager, often demanding information via multiple communication channels if the project manager does not respond within a few minutes
of a request. Both of them are equal in seniority and both report to the same functional manager.
How should the project manager proceed?
The investment committee is the authority for the approval of funding required for a business improvement project. The investment committee approved funding to complete
the preliminary feasibility study. The project is on an expedited schedule, and the project manager requires interim funding to continue with the preliminary feasibility
activities that must commence immediately.
How should the project manager get these funds approved?
A project manager is assigned to a project that is in the execution phase that has different types of stakeholders. Some of the stakeholders are very interested in the project, whereas other do not show the same level of interest.
What should the project manager do to assure the project finishes correctly?
During an agile project a project manager lost one of the resources, and at the same lime, uncovered new requirements, which were added to the backlog What should the project manager do next?
An agile team wants to maximize the work delivered for the upcoming project that involves considerable product complexity. What should the
project manager do to help improve the team's collaboration approach?
A project manager collects various pieces of information and consolidates metrics in an agile project. The project manager finds that there is slack in the team in terms of productivity. The number of items sent to development per person has decreased by 10%, and the project manager used a root cause analysis (RCA) and discovered the reason is a lack of knowledge in one of the frameworks used for modeling.
What should the project manager do next?
A project manager is working in a company that has several global offices. During resource planning for a new project, the project manager realizes that the company requires projects to include team members from different continents.
What should the project manager do to ensure a successful project execution?
A project sponsor has approved the project charter and business case. The project manager has reviewed the artifacts to initiate the project and is unclear if the intended benefits of the project align with the strategic objectives of the business.
What should the project manager do first?
A new team member joins an agile team. In a previous role, this team member was a subject matter expert (SME). This team member often directs the team on how to solve problems based on previous experience.
What should the project manager do first?
One of the team members is always late to the daily standup meeting. What should the project manager do?
A company initiated a project to introduce a new product to the market. The product must undergo the industry's regulatory process prior to approval and launch However, the company sees a great demand for this product and wants it to launch as soon as possible.
What should the project manager do to realize this opportunity?
A project manager has taken over a project that has been without a project manager for the last couple of weeks. The team is feeling lost and there are a few team
members who are confused about the next steps and the final outcome of the project.
What should the new project manager do?
A project manager is assigned to work on a large global project. The resources for the project are dispersed among different organizations and countries. After the project kick-off meeting, the project manager learns that many virtual team members are unable to join the regular project update meetings. Their absence will impact the overall project schedule.
What immediate corrective action should the project manager take?
A project manager implementing a hybrid project is dealing with multiple stakeholders in a rapidly changing business environment. How should the
project manager ensure that the needs of stakeholders are consistently met?
A project manager is assigned to a project team midway through execution. Several dependencies are impacting the project, and the project manager feels the team is not adequately informed of the impacting changes.
What should the project manager do first?
A project manager is leading a project that has been in execution for 1 year. An experienced team member is performing well, but often disagrees with the project manager and refuses to implement their decisions. Part of the team supports the team member's defiance, while the other team members do not.
What should the project manager do?
A project manager is leading a cross-organizational project that is replacing a platform on which various solutions used by 15 business units were built. The project is part of a large program of work, and some of the resources are shared with other projects outside of the program initiated by the respective business units.
Which stakeholders should the project manager consult with first to manage interdependencies?
A project team member wants to select specific challenging tasks in the subsequent iteration. How can the project lead help the team member in the next iteration?
Within a project, senior management is requesting project information so they can analyze the data to make project decisions. What information
should the project manager provide so that senior management can get a broader view of the project?
A CEO of a general contracting company urgently asks the project manager to sign up two project team members to participate in a specific training course. Halfway
through the training, both team members complain that the training is too difficult, above their experience level, and that the material does not align with their tasks.
What should the project manager have done to prevent this situation?
An experienced project team member always points out the issues of other team members during meetings. The other team members feel that
the experienced team member is deflecting their own issues in meetings.
What should the project manager do?
A telecommunications project consists of departments spread across several countries with different cultures. The project team rarely meets in person, and each team member works independently using online reporting tools.
What should the project manager do to ensure team members are committed to project success?
A project's business case was just approved and the project manager is creating the benefits management plan. It is unclear how the benefits from the project align with the organization's vision.
What should the project manager do first to verify alignment?
An agile project manager has started working in a company that builds shopping centers. The project manager wants to implement some agile
practices, which are relevant to the project.
What should the project manager do in order to gain buy-in from the different stakeholders?
A product owner has added new high-priority work to the backlog, A project manager is working with a dedicated agile team that does not specialize in this specific area of work. The team reviewed the work and wants to accept it but acknowledges it may not have the same level of efficiency as another team having specialization in this area.
What should the project manager do In this scenario?
A project manager has been assigned to an important project that will help set the future of the company. Meanwhile, the project management office (PMO) is implementing
adaptive tools in a mostly predictive environment and has requested that the project manager follow this process as well. However, the functional manager has expressed concerns about the use of new tools on such an important project.
What should the project manager do?
A project manager is reviewing the lessons learned for an historical project. The review identifies that the client's engineer was adamant that they review all changes, even those not identified in the contract.
How should the project manager deal with this when planning the project?
During a team meeting, the new agile project manager becomes aware that there are many complaints from the customer regarding project stability and other critical issues.
A team member states that the deliverables were developed by experienced employees who confirmed that the project was stable.
How should the new project manager address these concerns?
During a system demo, a project stakeholder rejects the features completed from the most recent user stories. According to the stakeholder, the product does not meet the
quality standards required by regulations.
What should the project manager have done to avoid this?
A project team is performing extremely well when it comes to delivering the value-added features to the customer in each sprint. However, they are missing the
documentation portion and the project manager must find a way to make sure the documentation is kept current.
Which action should the project manager take?
A new development project is about to start, and the project manager knows that a high-profile customer makes very specific and frequent requests in all sprints. This project will demand contract coordination with third parties, and the project manager must find a better way to manage customer and partner expectations.
What strategy should the project manager use?
A team is entering into a forming stage after kickoff, with project objectives identified and team members assigned with roles and responsibilities. However, during the team meetings, a team member does not agree on project documents and makes comments that could affect the performance of other team members.
What should the project manager do?
A project manager has been assigned to manage multiple agile project teams. The project manager wants to empower the teams and make them self-organizing.
What should the project manager do to create a positive environment?
In an agile project that is about 45% complete, most team members are siloed and lack an understanding of each other's work. What would have
most likely caused this communication breakdown?
A project manager is assigned to a dental equipment development project that is in the middle of its design phase. After reviewing the project prototype, it is identified that a couple of requirements specifications are missing.
Which action should the project manager take next?
A customer complains that the user stories released so far contain too much jargon and do not reflect the expectations of the product. What should the project manager do
next?
A project manager is managing a technical project that requires intensive documentation as part of the key deliverables. Ina project review meeting, a key stakeholder reports that the latest documentation provided by the project manager includes a reference to unrelated products.
What should the project manager do?
A project manager has been managing an agile project for 6 months. Over the last two iterations, the team velocity has decreased due to a new technology that was needed
for the product.
What should the project manager do to continue with the delivery plan and return to the expected velocity?
During a project status meeting with senior managers, the project manager gives an update about the status of a deliverable. Some of the senior managers claim not to Know about the deliverable.
What should the project manager do next?
A project manager wants to ensure that the project acceptance criteria are met for all project deliverables. What should the project manager do to accomplish this?
A project team member raised a risk that the threat of country-wide power cuts may affect the project time line for a software development project. In the last month, this risk
materialized and the project time line had to be extended by 2 months.
Which two actions should the project manager take? (Choose two)
A project manager has just taken over a project that is in the requirements gathering phase. A stakeholder indicates that they have not received any progress updates even
though reports have been sent on a weekly basis.
What should the project manager do to ensure all stakeholders are receiving proper information about the project?
An iteration is almost finished, but the team is struggling to complete the stories that require more time. What should the project manager do first?
A project manager just completed the planning phase when a new stakeholder was assigned to the project. The deliverables were discussed with the customer, but the new stakeholder is still concerned about the benefits of two of the deliverables.
What should the project manager do next to address this stakeholder’s concerns?
During the execution of a project to develop a prototype, the customer asks the project manager to stop the prototype line and purge a specific
component based on recent reliability tests that have deemed the component to be deficient. The project manager checked the quality
management plan and there is no reference to this component.
What should the project manager do next?
Two teams are engaged on a global project which uses a follow-the-sun approach in order to speed up delivery. After the first release, many issues were identified on the product, which could easily have been avoided with better communication.
What should the project manager do?
A project manager is leading a hybrid project for the development of denial equipment with live team members A dentist, who is also one of the major investors attends a sprint review meeting and raises questions and doubt about the concept and expected performance of the equipment
What should the project manager do?
During the development of a project in a dynamic market environment, new unforeseen legal requirements have come into effect. The project
manager is not sure if some of the project deliverables will be fully compliant with the new requirements.
What should the project manager do?
A project manager is in the middle of handling a major upgrade to an existing product. The project manager learns that the resources initially promised as part of the project are being moved to another priority project.
What should the project manager do?
During the development phase, a team member encounters an issue with a specific task and attempts to resolve it for the next several days. The other team members ask
the project manager to reassign the task to another team member to avoid jeopardizing the target date. The current team member assigned communicates they will feel frustrated if the task is reassigned to another team member.
How should the project manager address this situation?
A project manager is managing an internal project with a tight budget and schedule. While executing the project, the project manager realizes that
some stakeholders are working against the success targets of the project.
What should the project manager do to ensure successful project delivery? (Choose two)
A company changed the product owner on an existing project. The new product owner has less knowledge of the product than everybody else on the team. Due to the product owner's lack of knowledge, the team does not consider the opinions of the product owner seriously and mostly relies on the project manager's opinion.
What should the project manager do?
A project manager has established daily standup meetings with the team during the execution phase of the project. The project manager has been successful in removing 75% of the
obstacles reported, but the timeline continues to deviate further each day with no signs of improvement.
What should the project manager have done to avoid this issue?
A project manager is managing a very important business transformation project. The goal of the project is to extend a desktop application with a mobile application module.
The marketing department believes that a main competitor is working on a similar product.
Which delivery approach should the project manager use for this project?
A project manager receives information in preparation for reporting the project's monthly performance to the project steering committee,
* Actual progress = 2 units
* Planned progress = 3 units
* Actual cost (AC) = 2 units
* Budgeted cost = 3 units
What statement should the project manager make to the project steering committee?
A project manager is leading a project that is at 90% completion. One of the key stakeholders requests a certification program to be included as part of the project. Another stakeholder disagrees and informs the project team that there should be no change to the project management plan since the project is nearing completion.
What should the project manager do?
After an executive-level reorganization, the new project sponsor is not keen on continuing with the project. What should the project manager do?
A project manager who is experienced in predictive and adaptive approaches has been assigned to a new project. Most of the project
stakeholders have only worked on predictive projects, and only a few have been exposed to adaptive projects.
What should the project manager do?
A project manager is working on an agile project. The organization decided to implement the Scrum framework. The project manager organized a workshop to explain the differences between traditional project artifacts and the Scrum approach. The most frequent question raised is what artifact will replace the project schedule.
What should be me project manager's response?
A project manager is working on a project to build a manufacturing complex. The project will run in three different phases: engineering, procurement, and construction. The
procurement phase is in the initiation stage. The project sponsor wants to pursue the project phases as they have been planned, but also wants to accommodate and adjust to new data, input from the customer, and changes during the various phases as the project progresses.
How should the project manager approach this project?
A company is transitioning from a predictive approach to an agile approach. A project manager is assigned to the first pilot with an inexperienced team. Due to an unexpected event, the whole team is asked to work remotely. During the second sprint, the project manager starts to notice a lack of commitment from the team members.
What should the project manager do in this situation as a servant leader?
A key team member has recently gone through some personal issues that has affected their performance. The project manager noticed that the
team member's emotional situation has affected the rest of the team's performance.
How should the project manager handle this situation?
A human resources (HR) cost report was disclosed, by error, to all members of the project team. This situation generated a conflict between the team members about differences in their salaries.
What should the project manager have done to avoid this situation?
A project manager for a technologically complex engagement reviews the key project indicators with the main stakeholders on a regular basis. During one of the meetings,
the project sponsor explains that they are using the project manager's risk register as a way to communicate about the project at the executive level.
How should the project manager ensure that project risks are reported accurately in the risk register?
A risk was identified at the beginning of a project, and a response plan was established. Unforeseen consequences resulted in a higher level of
risk. The project manager has an idea that could address the new risk in an efficient way, but the response is different from the original risk
mitigation plan.
What should the project manager do?
During the execution of a hybrid project, one developer had to be replaced. The new resource is extremely competent in quality assurance tasks, but does not have much
experience in development.
What should the project manager do?
An organization imports many of the materials for a product build. Due to global shipping delays, some of the essential materials have yet to arrive, resulting in the inability to finish building the product for the upcoming release. The project manager is meeting with stakeholders to discuss options.
What should the project manager recommend?
A project is designed to provide local community members with health facilities that will support improved sanitation practices. What should the project manager do to
ensure the community members are up to date on project progress?
A project manager is working on a project with three virtual teams. Team A is in a different time zone than teams B and C. The project was going
well, but recently team A has started feeling left out. Information reaches team A late or is sometimes missed, and teams B and C give preference
to each other's problems over team A. The project manager has already set project guidelines, but realizes they need to be improved.
Which two things should the project manager do to help the teams collaborate better? (Choose two)
An organization initiated a project in a complex program. The project lead notices that the team is demotivated because the current project framework implemented by the project management office (PMO) is not compatible with agile delivery
What should the project lead do?
A project manager is working with a customer's team on a new project. Some product definitions and requirements are still not clear, but the customer wants to start
activities as soon as possible. The organization is also expecting product delivery for a specific date due to a regulatory requirement. Due to the nature of the project, the
project manager has decided to use a hybrid approach.
Why did the project manager choose a hybrid approach?
A project manager is leading a project that will be delivered using a Scrum framework. The organization has an innovative project management office (PMO) that fully supports agile and also has a very friendly procurement team. A new vendor needs to be engaged to provide more developers for a new reporting platform.
What should the project manager do?
A prefeasibility study for a new renewable energy project is nearing approval. To ensure that the project time lines are maintained, activities associated with the feasibility study must continue while the prefeasibility study is being approved.
How should the project manager proceed?
A key stakeholder who is frustrated by the lack of transparency of IT projects declines an invitation to participate in the new project meetings.
What should the agile project manager do to engage the stakeholder in the project?
A project manager has been assigned to a project where the budget is very tight. Incurring extra costs is not an option.
What should the project manager do to manage this situation?
A project manager is assigned to a project to develop a mobile app. The sponsor explains that the application should do better than their closest competitor's app. The sponsor's expectation is that the team can be put together and start work immediately.
What should the project manager do?
A product owner is invited to a sprint review meeting. At the end of the review, the product owner says that the increment is ready to be delivered to the customer.
What conclusion should the project manager come to with regard to the product owner's statement?
An organization is transitioning to agile delivery, and a new team has been assembled. A project is not going well because the variation of the team velocity is very high and every sprint delivers less than committed. A new project lead with a strong technical background has been assigned to the project.
What should the project lead do?
A critical project milestone was missed because one of the team members did not complete their tasks on time. This resulted in a heated discussion during a demonstration for the end users.
What should the project manager do next?
Key decision makers are meeting to define the objectives of a new database migration project. There are many disagreements about scope and time lines among the leaders of various company departments.
How should the project manager impartially prioritize the requirements to be integrated?
A project manager wants to assign a junior engineer to a new project. In past projects, the engineer showed initiative to take on complex tasks and solve problems in
innovative ways without any need for encouragement. However, the engineer declines the project manager's invitation to join the new project.
What is the most likely reason for the engineer's refusal to work on the project?
A project manager is performing earned value management (EVM) for a cross-country pipeline project. The project manager has determined the ratio of earned value (EV)
to actual cost (AC) for the project and has found the calculated result to be 0.9024.
What does this value mean for the project?
product development team has team members located in four different countries. A senior manager is assigned the task of recruiting a project manager to manage this
project and the virtual team.
Which skill is required for a project manager to successfully manage this team?
An agile team has released the second version of its product, but the feedback is that the software has many bugs that compromise the user experience. What should the
project manager do?
A project manager is in the process of closing out a project and has been asked by the project management office (PMO) to confirm that the transfer of knowledge to the operations team for support operations has been successfully completed. Which technique should the project manager apply to verify the knowledge transfer?
A project team is executing a megaproject, and several contract requirements have been identified. In the planning phase, the project team agreed that a contract would be
required 3 months prior to the project's finish date. During project execution, it was determined that the contract was required immediately.
What should project manager do?
A project manager works for a company that has a reputation of delivering environmentally sustainable projects. During the half-yearly review of the project, the project manager raises serious concerns with
the project sponsor regarding the project's viability and success. There are some stakeholders who oppose this project on the grounds of compromising land erosion.
What should the project manager do?
A project manager is managing the opening of a new office overseas. At the beginning of the project, possible delays due to legal permits are raised by one stakeholder. Subject matter experts (SMEs)
reassessed the concern and suggested assigning more time for this permit, and the change control board (CCB) agrees.
Which document should the project manager update first to document this change?
A company is launching a new product that has to be ready before the summer season begins. After the discovery process, the team realizes that the requirements are very uncertain.
What should the project manager do?
A consultancy firm is finally selected and contracted for a project following an extensive and competitive procurement process. A few months into project execution, the client asks the project manager why the consultant is contracted for only 18 months instead of the full 32-month-long project. The project manager will need to carry out an unplanned second bidding process to ensure services are in place until the end of the project.
What should the project manager have done to prevent this?
In the daily check-in meeting, a team member informs the project team that the licenses for one of the components that will be used will expire in
a couple of months. The licensing cost is significant.
What should the project manager do next?
An oil and gas project started without having acquired full funding for the project. The remaining funds were to be acquired during project
execution. The acquisition of the remaining funds was delayed several months, resulting in a suspension of work by all contractors.
What should the project manager have done to prevent this from happening?
A stressful situation has presented some challenges for the team. The project manager notices stress behavior in some of the team members, and it is beginning to spread across the group. The project manager needs to coach the team to change their mindset in order to be more efficient.
What should the project manager do?
A project manager works in a matrix organization and is managing an internal software development project that is intended to reduce conflicts in the company's internal tracking system. During development, the project manager is informed that the software has to account for an unexpected change to government accounting requirements. The development team was able to make the change with no additional cost; however, the project manager notices that the testing costs are beginning
to exceed the testing budget.
What should the project manager do?
A project manager is leading a project that has a dependency on the client's vendor management system for critical requirements. The vendor
management team will not derive any benefits from the project. However, the project requires support from the vendor management head.
What should the project manager do next?
A startup company has just appointed a CEO that has no prior project experience. The CEO wants to execute projects with their own resources
and has appointed a project manager.
What should the project manager recommend that the CEO do first?
There is a conflict on an agile project about following organizational processes, many of which do not add any value to the project. To resolve this, which one of the following
should be regarded with the highest priority?
A company is starting a critical project with a strict deadline. During the first planning meeting, the team realizes that the list of requirements has too many items to allow on-time delivery.
What should the project manager do first?
A project manager works in a hierarchical organization. The project team members are used to being told what to do, and the performance reviews include the percentage of
completion of the allocated tasks. After a conversation with the sponsor, the project manager realizes that they need to reassign a couple of tasks to meet the next
milestone. This change can be perceived as poor performance by the current assignees.
What should the project manager do?
During project initiation meetings, the project manager of a 9-month project states that a specific task would be out of schedule. At the project
kick-off meeting, a key project stakeholder strongly objects, stating that this task is the key value of the project and should be completed on time.
What should the project manager do to reduce the chances of having a strong rejection from stakeholders during the project initiation stage?
During an iteration review session, some product features are at risk of being canceled due to high operational costs when the product is launched into a production environment. What type of analysis should the project lead have conducted to avoid this situation?
During daily team standup meetings, team members constantly ask about which tasks they should focus on first. How should the project
manager ensure the team is fully productive?
A project's customer is furious. When the customer arrived at the project site, they discovered that one of their requirements was not met.
What should the project manager do?
A project manager meets with the development team to estimate the time required to complete a software application. The software developers are new to the company, and they have never developed a similar application.
Which estimation technique should the project manager recommend?
A project manager receives a suggestion from a team member for improving the product attributes without impacting the schedule or cost. This will add value to the project
and the customer.
What should the project manager do?
A building management system (BMS) project is in its commissioning phase and handover to the operations team will commence soon. However, the project manager noted
that both the project and operation teams are not able to properly operate the BMS. As a result, there is an increased risk of the project schedule being delayed.
What should the project manager have done to avoid this situation?
A production team will soon begin their first agile project. No one in the team or management has agile knowledge. The training manager can only fund three enrollments.
Match the team role on the left to the correct training course on the right. (Use all three of the team roles.)
During the execution of a project, an experienced team member informs the project manager that they cannot take part in all of the scheduled project activities due to a conflicting operational schedule. What should the project manager do?
Some of the more experienced members of a project team have complained about the project manager. The senior project team members feel that the project manager is micromanaging them and preventing them from completing their work.
What should the project manager do when made aware of these issues?
A project team has expressed concern that certain remote team members are not able to collaborate with the larger project team due to their work schedule. The project
manager is confused since the entire team is located in the same time zone and believes there are other factors at play.
What should the project manager do next?
A vendor has manufactured a complex product. During a factory acceptance test, several deficiencies were identified. Product delivery is on the
critical path, and any delay would impact project completion.
What should the project manager do?
In order to increase a project's profit margin, the project manager and subject matter experts (SMEs) agreed to select the oldest model of a
specific machine available in the market. When the machine reached its destination country, it was blocked by customs authorities who restricted
the import of this machine model.
What should the project manager have done to prevent this from happening?
A company is implementing a growth strategy by constructing a new production facility, which will soon move into the operation phase. Although a governance policy was already in place, the company must comply with new financial regulations that have been recently implemented. Compliance with the regulations will cause a major change
in project scope.
How should the project manager respond to this requirement?
A project sponsor insists that the project scope for a new product launch should include two geographical locations. However, after the project scoping session was done, a project charter was completed and approved with one location only.
What should the project manager do?
A state-of-the-art product was delivered at the end of a project life cycle. However, the customer claims the product was not designed to specifications.
What should the project manager have done to avoid this issue?
A distributed project team has communication issues because of their collaboration tools. The team feels that efficiency could be improved by changing the collaboration platform.
What should the project manager do?
A project manager recently finished a project and started managing a new project with a different supervisor. As part of the early project activities, the supervisor from the
original project is assigned to the team as a nonsupervisory resource and immediately begins challenging all decisions made by the current supervisor.
What should the project manager do to resolve this conflict?
A project had scheduling delays, which necessitated the team to work overtime to meet critical milestones. This led to some misunderstandings
among team members. The project sponsor has allocated a monetary award.
How should the project manager utilize the award?
An agile project manager notices that one of the team members is developing extensive knowledge in a specific matter. Other team members are
likely to require this knowledge in the future.
What should the agile project manager do?
An agile team is working on a 2-week sprint to deliver business value. About 1 week after the sprint starts, the team members do not feel
confident about the product increment they are building. They do not want to wait until the end of the sprint and want to validate the product
increment with the product owner now.
What should the project manager do to mitigate this risk?
A human resource (HR) acquisition process for a large project has recently changed. One major process change includes the approval of the financial manager and the recruitment manager. This change to the process implies longer processing. The project urgently needs new resources.
What should the project manager do?
A project manager is leading an innovation project that is facing a lot of risks due to a high level of uncertainty. What strategy should the project
manager use to manage these risks using an agile approach?
A project team Is trying to meet the milestone target dates in order to receive a bonus promised by the project sponsor. Unforeseen challenges and poor communication among the team members resulted in mistakes and delays. Tensions are high, and the sponsor is concerned.
What should the project manager do?
A company is going through structural changes. A couple of people will leave the company as their positions were made redundant. The team members are unhappy as they do not understand why the changes are being made when the project is on track.
What should the project manager do?
A project team is implementing an enterprise notification tool with a vendor. The project manager noticed that this vendor's developer has been reporting the same status for
several weeks in a row. A few days later, the vendor communicates that the deliverable will not be completed on time due to resource constraints within their company.
What should the project manager do next?
In a financial company, a strategic project has been planned to use a predictive approach. During project planning, the product leader requests
that milestones be submitted for review. There is a defined scope and an established deadline to conclude the project.
What should the project manager do first to meet the product leader's expectations?
An unforeseen event has shut down public works projects for 4 weeks. Activities on the critical path will fall behind based on the project schedule.
What should the project manager do?
A project manager is leading an engineering project. The project manager must obtain some certifications before mass production, which is scheduled in 3 months. The certification process will require at least 6 months.
What should the project manager do next?
The change control board (CCB) has approved a change request to add a new component within a product. The operations manager discovers the change after its approval and complains that the implementation of the change will cause significant disruption to the production line.
What should the project manager do first?
A senior manager attends one of the project review meetings and expresses concern that the project will not meet the quality standards. What should the project manager do?
A project manager is assigned to a global project with dispersed team members. Previously, when working with remote teams, the project manager observed that team members do not tend to produce quality work.
What should the project manager do to ensure the project is completed on time with quality?
Project stakeholders are engaged in a discussion on how to achieve the best user experience in the design of a new application. The agile team is divided on the approach. The conflict is more of a collective disagreement than an outright conflict.
What should the project manager do next?
A project is about to start with a global project team. Travel is not a viable option for project team members, so most will participate virtually.
What should the project manager do to engage the team?
A project manager was recently assigned to a banking IT project. The project team has been developing products using a predictive approach for more than 10 years, but management wants the team to change to an agile approach. The project manager met with the team to introduce the agile approach. Most of the team members complained about changing approaches because the performance of this team has always been above average among the IT teams in the bank.
Which two actions should the project manager take? (Choose two)
A project manager is assigned to a regulatory project for their country. The deadline for delivering results in compliance with the new laws is very tight, and the project team members have not yet been assigned. One of the project manager's peers informs the project manager that a project with the same scope for a different country was completed 1 year ago.
What should the project manager do first?
A project team is transitioning from a predictive to an agile approach. The project manager is trying to minimize the support issues that the product has had in production.
One particular pain point is the transition to operations, where the issues usually arise.
What should the project manager do to improve this scenario?
A team member has experienced personal conflicts on past projects, making them nervous about working on the current project. The project
manager knows this team member could add value to the project.
What should the project manager do to get the most value from this team member?
A company plans to initiate a project involving a new technology. Approval for the project is required. What should the project manager do?
After meeting with stakeholders, a project manager working at a computer gaming company is creating a project management plan for the company's newest offering. The project manager learns that the company's main competitor is scheduled to release a similar offering leveraging the newest technology. The project manager fears that the competitor's offering is better in multiple ways compared to the project manager's project.
What should the project manager do?
At the end of a project's initiation phase, the budget was developed and sent to the approval board. During the approval meeting, one of the key stakeholders asked how the budget was developed for future uncertainties.
How should the project manager reply?
A high-performing team is involved in a project with a new domain. The team is unable to deliver as expected.
What should the project manager do?
Several components of an expensive manufacturing project have been returned by the customer. The customer is complaining that the quality of
the components is poor and is concerned that, as a result, their products will be returned due to quality issues. The project manager is certain that
quality has been maintained.
How should the project manager communicate with the customer to help assure them that the project has produced quality products?
A project manager assigned to an education project needs to train a workforce in application development. The customer is responsible for
providing the training center, and the deadline to start the first training is in 2 weeks. The customer calls to say that the center will not be available
in 2 weeks due to some unforeseen problems.
What should the project manager do next?
During execution of a complex project, the project manager encounters numerous change requests from various teams. These changes may result in the project not meeting its objectives.
How should the project manager ensure that these changes are managed effectively?
A recently concluded quality audit failed and came back with multiple action items. A newly appointed project manager is reviewing the project status with the team. New stakeholders have been identified, and new audit resources may have to be added to the project.
What should the project manager do next?
In a project, one team member has been asking for directions and what actions to take on many tasks. As a result, the team member has performed slowly in project delivery.
What should the project manager do to help this team member?
A project is 70% complete when the project sponsor requests an additional deliverable. What should the project manager do first?
Drag the items on left side to the matching term within the correct project approach on the right side.
A project manager is managing a mobile application development project when one of the experienced team members starts missing deadlines. The delays will impact
project implementation.
What should the project manager do next?
The project sponsor reports that a key stakeholder is complaining about performance differences in the metrics reported by the project manager,
which gives the impression that the project is out of control. The project manager has been providing the project's status according to the agreedupon communications management plan. This key stakeholder, however, seldom attends the status report meetings.
What should the project manager do first to address this situation?
A project manager starts to receive emails from different stakeholders requesting information about the project status. What should the project
manager do to avoid this in the future?
A project team created user stories after understanding the customer requirements. As the project progresses, the project manager observes that
there are too many change requests. The team feels that the outcomes they are working on are not aligned with the customer requirements.
What should the project manager do?
By the end of the first sprint, a project lead notices that one of the team members is not performing very well. Which form of communication should the project lead use to handle the situation?
A project manager has just been appointed to a project that has two major deliverables. Both deliverables have the same level of priority and are to be delivered at the same time. The members of the team are complaining about the lack of information regarding which deliverable needs to be finished first.
What should the project manager do?
During the execution of a construction project, one of the neighboring businesses is complaining that the current building height does not agree with the initial project plans. What should the project manager do first?
During a project meeting, the project manager expressed the importance of delivering reports on time. These individual reports will be
consolidated into a single report. One of the team member's reports was not delivered on time and therefore the report could not be integrated
with the other reports. This demonstrates a lack of teamwork and impacts project success.
What should the project manager do to resolve this issue?
An organization is using a hybrid delivery approach for a business project. The product owner, the person who was also managing the project, was promoted to a more senior role. A new project lead has joined the project.
Which artifact should the project lead use to ensure that the project benefits have been identified?
A project is implementing an agile strategy, and a minimum viable product (MVP) was agreed upon. After the first iteration review, the customer explained that the first deliverable is not of great value.
What should the project manager have done differently?
After a recent status review meeting, the project manager becomes aware that an influential stakeholder is unclear about the purpose and benefits of the project Consequently, the stakeholder has questioned the viability of continuing the project What should the project manager do next to address the situation?
A business transformation project has a four-phase delivery plan. The project team has successfully delivered one phase of the project.
To further enhance team performance and empower team members, which two actions should the project manager take? (Choose two)
A project manager has completed an assessment of the project team's performance. Some team members have performed poorly on their assigned tasks.
What should the project manager do?
A project manager is leading a large public project that will have a high impact on the town's citizens. How should the project manager define the different requirements?
A project manager was just assigned to a project as the leader of an experienced agile team. How should the project manager influence the team to accomplish the project objectives?
A project sponsor asks the project team to add an enhancement to the project How should the project manager address this request?
A project manager is working on a major construction project. Part of the
agreed-upon plan was to use a cloud-based system with a server that runs on high-speed
internet service since most of the team members work virtually. The company needs to
reduce operating costs as much as possible and management insists that the project will
now use a system running on a conventional dial-up service.
What should the project manager do next?
On a transformational project, the project manager is confronted with resistance
from the stakeholders. To overcome this and gain acceptance of the change, what should
the project manager do first?
A project manager is assigned to oversee the deployment of a new product that
will be used by the entire organization. A key success factor for the project is the timely
and successful adoption of the new solution by all entities.
What should the project manager do to ensure the success of this critical project?
During the execution phase, the project manager discovered that the deliverables
are not meeting the quality specifications requested by the main stakeholder. This has
caused the schedule performance index (SPI) to deteriorate from 0.98 to 0.72 and the cost
performance index (CPI) from 1.5 to 1.1.
What action should the project manager take to mitigate the issue of the deliverables being
rejected during the next iteration?
A key agile project team member takes a leave of absence in the middle of an iteration and will not return to work for a while What should the project manager do next regarding the feature on which the team member was working?
During a regular review, the project manager of an agile project realizes that a key stakeholder is missing critical information about some features being developed. In order to improve communications and reduce the risk of deploying the wrong features, what should the project manager do?
In the middle of a project, a business unit manager who regularly interacts with the project manager's team is promoted to a higher management position. The replacement manager is from the same unit and is somewhat familiar with the project.
After getting more information about the new manager, what is the project manager's next step?
A project manager has been assigned to complete a worksite project that was started by a different project manager. The project is now in the execution stage. Upon careful review, the project manager realizes that the local community was not included in the stakeholder register, which has resulted in extreme opposition from the community.
How should the project manager handle this issue?
A project team member complained to the project manager that they are not sure f on the latest requirements document because it was emailed to them about one week ago. They mentioned that, in the past they worked on a document tor more than 20 hours only to find out later that another team member had already updated that same document but did not send them the latest revisions.
What should the project manager do to avoid this situation in the future?
For an ongoing project, match the key performance indicators (KPIs) on the left to the correct categories on the right.
A new relevant project stakeholder suggested a change to some of the project parameters midway through execution What should the project manager do next?
A project team's performance has declined for the last three iterations Some of the team members are disappointed, and raise their concerns during the retrospective meeting What should the project manager do?
A new team member is hired and the training is taking longer than expected. This impacts the overall project performance.
What immediate action should the project manager take to improve the situation?
A project manager finds that team members In an agile project are involved in several different projects due to budget constraints. What should the project manager do?
An organization has recently decided to switch from a predictive to an agile delivery approach. The one ongoing project will still be led by a project manager. The agile teams for that project have not produced any documentation.
What should the project manager of the ongoing project do?
A project manager is leading an agile project in an organization that has not executed this type of project before. In order to ensure the project is following the compliance requirements, what should the project manager do?
A product owner has an idea for a new product but is struggling to define the
features because they are not certain of the perceived business value for each feature. What should the project manager have the delivery team do to address this issue?
The project manager of a hybrid project learns that a stakeholder has approached a team member directly to request a change This change will impact the project m a significant way The project manager should ten the stakeholder that the correct procedure tor new requirements is to provide a request directly to whom?
The portfolio management office wants to cut costs by suspending some ongoing
projects that do not directly support the organizational strategy. The project manager has invested too many resources into one of the projects to be suspended, but the portfolio
management office has not backed down on their plan.
What should the project manager do to continue the project?
An organization uses a hybrid approach to project management. A project manager has been assigned to an external project, project A, where two of the three modules in the project require machine learning skills. The only machine learning expert in the project manager's organization is engaged in an internal project, project B, that is about to end.
What should the project manager do?
While preparing an earned value analysis (EVA) for the sponsor, the project manager provided this information in the latest project report:
What is accurate about the project status?
An organization is transitioning to an agile environment. The project manager finds that most of the team members are not familiar with an agile environment.
What should the project manager do to address this concern?
After a performance review, a team member approaches the project manager and asks for feedback. The project manager mentions anecdotal information about this team member being a positive team player and generally getting their work done on time, even though they have been late with work once or twice. The team member expresses frustration at not having better information included in the annual performance review.
What should the project manager do to prevent this frustration going forward?
A project manager is assigned to a technical research project. The project team has
already been assigned, and the main subject matter expert (SME) sends the project
manager a list of the technical skills required for the execution of this project.
What should the project manager do next?
An agile project team is building a new product. The stakeholders require ongoing
illustration of project business value.
How should the project manager proceed?
A project is nearing completion The contingency time has been consumed To ensure that the final deliverables are achieved fhin budget, the project manager has asked the team to follow a rigorous process This Is causing some resistance among the team members.
What should the project manager do to address the growing resistance?
A project manager joins a startup and discovers that the chief technology officer (CTO) encourages the team to overlook some procedures in the interest of speed. What should the project manager do to ensure that all the procedures are followed in the future?
According to the project contract the delivery date is approaching However one important material is still not on site The construction work will have to stop and wait for this special material, delaying the project.
What should the project manager do?
An organization in a regulated industry has decided to switch from a predictive to
an agile delivery approach. It has been decided that the ongoing projects will adopt Scrum,
and the project manager is still accountable for the project outcomes. During the fourth sprint
demo, the customer notices that a feature is not compliant with the regulations.
What should the project manager do?
During a sprint planning meeting, a stakeholder is told that their requirement is in progress and on track for the final product to be ready in the next two sprints. The stakeholder is very satisfied with the timeline and gives their full support to the agile team. After the meeting, the project sponsor calls the project manager about a large requirement they want the team to work on right away as it has significant
business value. What should the project manager do?
An agile team is working on a project that will be launched in six countries. Each country has specific requirements in addition to the base offering. The estimates indicate it will take six months to develop the base offering and an additional month to finalize each country’s unique requirements. The expected revenue for the product is the same for each country.
Which release strategy should the project manager recommend?
During a project status update by the project management office (PMO), the CEO is concerned that the status of all projects suddenly changed from green to red, without warning. Upper management is used to reading traditional reports related to progress and cost, and they want to continue viewing this information.
How should the PMO implement a better way to report the project's health?
A project needs to be outlined as a phased approach for multiple product lines with a review gate at the end of each phase. To ensure consistency for this hybrid delivery, what should the project manager do?
A team is assembled for a new project that will be using a predictive approach through requirements gathering and an agile approach for development and testing Not everyone on the team has experience working in agile. The schedule has started slipping due to the unclear structure of the agile development approach.
What should the project manager have done to avoid this situation?
A highly skilled team resource received a job offer and is leaving the project soon What should the project manager do to maintain project performance while a new team member is being onboarded?
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