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Public-Sector-Solutions Salesforce Public Sector Solutions Accredited Professional (SP24) Questions and Answers

Questions 4

The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers.

Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit? (Choose Two)

Options:

A.

eSlgnLlve

B.

Adobe Sign

C.

DocuSign

D.

Conga

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Questions 5

A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.

What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

Options:

A.

Change the Organization-Wide Default settings for Case to Public Read/Write

B.

Create or modify a sharing set for the Profile used for the Site that gives access to Cases

C.

Create or modify a permission set that gives access to Cases owned by the support team

D.

Create or modify a share group for the Profile used for the Site that gives access to Cases

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Questions 6

A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outsidethe Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce.

What OmniStudio feature can be leveraged to meet this requirement?

Options:

A.

OmniOut

B.

FlexCards

C.

DataRaptor

D.

Integration Procedure

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Questions 7

A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities.

What is the root cause for the access issue? Choose?

Options:

A.

The internal users’ role hierarchy has been set incorrectly

B.

The internal users are missing the Emergency Response Management permission set

C.

The internal users are missing the Emergency Management Response permission set license.

D.

The Organization Wide Defaults for ERM objects were set to Public

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Questions 8

A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal.

Considering the number of users, what license types should they consider using?

Options:

A.

Customer Community

B.

Channel Account

C.

Customer Community Plus

D.

Partner Community

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Questions 9

A government agency has set up a program to provide government funding to local business owners. Grantseekers need to be able to collaborate with their internal stakeholders during the application process. Additionally, Grant Managers overseeing applications within the government agency need to be able to collaborate with other government employees during the application review process.

What solution would a technical consultant recommend to solve the outlined use case?

Options:

A.

Handle funding request collaboration through email and log activity on Applications.

B.

Collaborate internally and externally through the Funding Request Application Feed.

C.

Configure Invite Collaborators for Funding Request Applications.

D.

Add a "Requires Collaboration" custom field to the Funding Request object.

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Questions 10

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for servicesand programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.

What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

Options:

A.

Install the ERM for PSS Managed Package

B.

Enable Person Account

C.

Enable Email-to-Case

D.

Enable Web-to-Case

E.

Install the ERM for PSS Unmanaged Package

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Questions 11

A government agency wants to digitize hundreds of PDF forms for its employees.

Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

Options:

A.

Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

B.

Salesforce Flows, APEX, Custom Objects, and VisualForce

C.

Salesforce Flows, Customer Community, and Individual Account

D.

Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

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Questions 12

apublic sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.

Which Experience Cloud template should they use?

Options:

A.

Customer Account Portal

B.

Aloha

C.

Partner Central

D.

Help Center

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Questions 13

A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

Options:

A.

Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.

B.

Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

C.

Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.

D.

Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

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Questions 14

A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to .. further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus.

What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

Options:

A.

Global Emergency View

B.

Visits

C.

Emergency Hotspots

D.

Emergency Requests Overview

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Questions 15

A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects.

Working with OmniStudio, which tool can accomplish this declaratively?

Options:

A.

Integration Procedures

B.

MuleSoft Integration

C.

SOQL Queries

D.

Apex Classes

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Questions 16

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app.

What two permission sets are required to set up the administrator users for analytics?

Options:

A.

CRMA for Public Sector Admin

B.

CRM Analytics Admin

C.

CRM Analytics LPI Admin

D.

CRM Analytics Plus Admin

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Questions 17

A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.

What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

Options:

A.

Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts

B.

Set Org-Wide Defaults for External Users to Hidden for everything

C.

Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

D.

Set Org-Wide Defaults for External Users to Private for everything

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Questions 18

To allow a user to access the Public Sector Solutions Employee Experience pre-built application.

Which three permission sets need to be assigned?

Options:

A.

Employee Experience Community Access

B.

Employee Productivity Plus User Data Access

C.

Employee Experience for Public Sector

D.

Employee Productivity Plus Access

E.

Public Sector Solutions User Access

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Questions 19

A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

Options:

A.

Salesforce Flow

B.

Product Schedule

C.

Person Accounts

D.

Custom Object for Applications

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Questions 20

A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections.

Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

Options:

A.

OmniStudio

B.

Action Plans

C.

Data Raptors

D.

Business Rules Engine

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Questions 21

An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes.

Which three built-in Lightning Components can they use to conduct efficient visits?

Options:

A.

Inspection Tab Container

B.

Inspection Details

C.

Inspection Calendar

D.

Inspection Dynamic Dashboards

E.

Inspection Action

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Questions 22

A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income

(AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.

To accomplish this, the BRE designer should include how many decision matrices?

Options:

A.

1; Only to contain the prioritization pools.

B.

3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.

C.

2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.

D.

1; Only one to contain the prioritization pools with the Federal Income Limits.

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Questions 23

The Department of Disaster Assistance would like to enhance its existing grant management experience using the “Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?

Options:

A.

Plan, Apply, Engage, Review, Award, Manage and Close Out

B.

Plan, Engage, Apply, Review, Award, Manage and Close Out

C.

Engage, Apply, Plan, Review, Award, Manage and Close Out

D.

Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out

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Questions 24

A company discovered that Salesforce already has a pre-built DataPack, that comes with industry-standard procedures; system administrator wants to move and deploy the DataPack, to achieve this.

Which tool can be used to deploy the DataPack Lightning Web Component?

Options:

A.

VSCode

B.

VSCode and Salesforce DX

C.

Change Sets

D.

ANT Migration Tool

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Exam Name: Salesforce Public Sector Solutions Accredited Professional (SP24)
Last Update: Jun 16, 2024
Questions: 80

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