Revenue-Cloud-Consultant-Accredited-Professional Salesforce Revenue Cloud Consultant Accredited Professional (AP-223) Questions and Answers

In Salesforce CPQ, the Order Management plugin functionality provides flexibility in customizing the default package behavior, including the abilityto set the activation date for orders. This feature allows for greater control over the order management process, enabling organizations to align the activation dates of their orders with their specific business requirements. By overriding the default behavior, businesses can ensure that the activation dates are set in a manner that is consistent with their operational workflows, contractual obligations, or customer agreements. This capability is part of Salesforce CPQ's broader set of features designed toprovide customizable solutions to complex quoting and order management challenges​​.

In Salesforce Revenue Cloud, if a cash payment has been posted to the wrong account by mistake, the recommended steps to correct this are as follows:

Allocate the Payment: If the payment has been allocated, the first step is to allocate the payment. This means assigning the payment to the specific invoice it was intended for.

Create a Refund: Once the payment has been allocated, the next step is to create a refund. This will effectively reverse the payment that was made in error.

Create a New Payment for Account B: After the refund has been created, a new payment can be made for the correct account (Account B in this case). This payment should be allocated to the correct invoice on Account B.

It’s important to note that these steps ensure that the payment records are accurate and reflect the correct allocation of funds. This is crucial for accurate financial reporting and for maintaining the integrity ofthe account’s payment history.

A Revenue Cloud consultant needs to understand the client’s business, their products or services, and their sales process before they can effectively scope a Revenue Cloud project.

A. A sample proposal the client provides to their customers: This document can give the consultant insights into the client’s current sales process, pricingstrategies, and customer interactions1.

B. Brochures that provide detail to the products and services the client offers: These materials can help the consultant understand the client’s product offerings, their unique selling points, and how they position themselves in the market1.

D. An approval matrix documentation that describes the approvals needed before a quote is sent to the customer: This document can help the consultant understand the client’s internal approval processes, which is crucial for configuring the approval workflows in Revenue Cloud2.

C. The latest release notes found at help.salesforce.com>salesforce CPQ patch notes: While these notes are important for staying updated on the latest features and bug fixes in Salesforce CPQ, they may not directly help the consultant understand the client’s specific project requirements3.

E. The client’s income statements and balance sheet: While these financial documents can provide valuable insights into the client’sfinancial health and performance, they may not directly contribute to understanding the client’s Revenue Cloud project requirements1.

The Large Quote Experience is a feature of Salesforce Revenue Cloud that allows businesses to handle quotes with a large number of quote line items more efficiently and avoid platform governor limit issues. The Large Quote Experience optimizes the performance of the Quote Line Editor and the Quote Calculator by using asynchronous processing, caching, and pagination. By enabling the Large Quote Experience, businesses can improve the user experience and reduce the risk of hitting CPU time, heap size, or SOQL query limits when saving or calculating large quotes. The Large Quote Experience can be enabled by setting the CPQ Package setting for “Large Quote Experience” to True. The Large Quote Experience also requires the CPQ Package setting for “Quote Batch Size” to be set to a value between 50 and 200, which determines the number of quote line items processed in each batch. The optimal value for this setting depends on the complexity and configuration of the quote line items

According to the Salesforce Revenue CloudImplementation Guide, any changes to the design document during the build phase should be communicated to the project manager, who will assess the impact of the changes on the project scope, timeline, and budget. The project manager will then decide whether to accept, reject, or defer the changes, and update the project plan accordingly. This is the best practice to ensure that the project is delivered on time, on budget, and with the expected quality and functionality. 

Implementing the lookup price rulesimmediately without consulting the project manager or the solution architect could result in errors, inconsistencies, or conflicts with theexisting design or other components of the solution. It could also cause delays or rework if the changes are not aligned with the customer’s expectations or requirements. Therefore, option B and option E are not appropriate.

Consulting with the solution architect first could help to expedite the updates to the design document, but it would still require the approval ofthe project manager and the customer before implementing the changes. Therefore, option D is not sufficient.

Communication to the customer that ongoing adjustments can be made as long as we are in the build phase could create confusion or unrealistic expectations about the project scope and timeline. It could also undermine the credibility and authority of the project manager and the solution architect, who are responsible for managing the project and ensuring the quality of the solution. Therefore, optionA is not advisable.

Cross object formula fields are fields that reference data from related objects using lookup or master-detail relationships. They can be useful to display information from parent or child objects without creating custom code or workflows. However, using too many cross object formula fields in a Revenue Cloud project can pose some risks, such as:

Formula field data is not always available during CPQ quote calculation. This means that the formula fields may not reflect the latest values from the related objects when the quote is being generated or updated. This can cause inaccuratepricing, discounts, or taxes. To avoid this, it is recommended to use CPQ fields or custom fields instead of cross object formula fields for quote calculation. 12

They are computationally expensive. This means that the formula fields require more processing power and time to evaluate and display thedata from the related objects. This can affect the performance and responsiveness of the application, especially if there are multiple formula fields on the same object or page layout. To avoid this, it is recommended to limit the number and complexity ofcross object formula fields, and use filters or conditions to reduce the number of records that need to be evaluated. 34

They can easily exceed limits if not carefully designed and tested. This means that the formula fields can cause errors or warnings if they exceed the maximum length, number, or level of relationships allowed by Salesforce. For example, a formula field can only reference up to 10 unique relationships and span up to five levels of relationships. If these limits are exceeded, the formula field will not save or display correctly. To avoid this, it is recommended to review the formula field limits and best practices, and test the formula fields in different scenarios and environments. 

 A project manager is the role that is primarily responsible for project success, especially when an escalation on a Revenue Cloud project happens. A project manager oversees the end-to-end delivery of a Salesforce project, ensuring that the project is delivered within scope, budget, and timeline. Aproject manager also coordinates the communication and collaboration among the project team, the customer, and other stakeholders, as well as manages the risks, issues, and changes that may arise during the project lifecycle. A project manager is the firstpoint of contact for any escalation on a Revenue Cloud project, and is expected to resolve the escalation promptly and effectively, by applying the appropriate escalation management process and involving the relevant parties. A project manager also monitors and reports on the project progress, quality, and satisfaction, and ensures that the project meets the customer’s expectations and business objectives. 1234 References:

1: Your Guide to Salesforce Roles & Responsibilities

2: Salesforce IntroducesRevenue Cloud to Help Businesses Accelerate Revenue Growth Across Any Channel

3: Marketing Cloud Consultant Job Description

4: What Is Salesforce Revenue Cloud?

Salesforce CPQ (Configure, Price, Quote) allows admins to automate price calculations and update quote line fields1. In the context of Universal Containers, they have three product families and want to view the net totals of these families at the quote level1. The current solutioninvolves creating three separate price rules that use summary variables to add the net total for quote lines that belong to a particular product family1. However, from a performance standpoint, it would be more efficient to use a single price rule with three price actions12. This isbecause price rules can inject a static value, field value, or summary variable into a quote or quote line field1. Therefore, having a single price rule with multiple price actions can streamline the process and improve performance12. References: 12

In Salesforce Revenue Cloud, if price rules are not sufficient to accurately set the quote line list price for a project, the next functionality to consider would be a Quote Calculator Plugin (QCP)1. A QCP is a JavaScript snippet that you can use to perform complex calculations and manipulations on quote lines1. It provides a way to customize the calculation sequence that happens when a quote is calculated1. This can be particularly useful when there are additional calculation steps needed that are not addressed by standard price rules1. References

Salesforce Exam Revenue-Cloud-Consultant-Accredited-Professional Questions and Answers - Update Feb 2024

In Salesforce Revenue Cloud, when a new release is being deployed, it’s important to test the implementation against the new release before it deploys to production. This can be achieved by:

Reviewing status.salesforce.com to determine refresh cutoff for the new release: Salesforce provides information about the refresh cutoff for the new release on status.salesforce.com. This allows you to know when the new release will be available in the sandbox for testing.

Determiningwhether your sandbox is on a preview or non-preview instance: Salesforce refreshes preview sandboxes a month before each major release. Regular, non-preview sandboxes are refreshed toward the end of the release cycle. Knowing whether your sandbox is on a preview or non-preview instance can help you plan your testing schedule accordingly.

It’s worth noting that while Salesforce ensures that all sandboxes are upgraded, the timing of the upgrade can vary depending on whether the sandbox is on a preview or non-preview instance. Submitting a ticket to support when you want your sandbox updated is not a standard practice for preparing for a new release.

References

Test New Releases in a Sandbox Unit | Salesforce Trailhead

Salesforce Introduces Revenue Cloud to Help Businesses Accelerate …

Salesforce AppExchange offers a variety of solutions that can enhance the functionality of Salesforce Revenue Cloud. Here are the reasons why you would need an AppExchange solution to support generating a document in support of a Revenue Cloud project:

Watermarks (A): Watermarks can be used to mark documents asconfidential or to denote the status of the document (draft, approved, etc.). AppExchange solutions can provide this functionality, which is not available out-of-the-box in Salesforce.

Electronic Signature ©: Electronic signatures are often required for contracts and other legal documents. AppExchange solutions like DocuSign can integrate with Salesforce to provide this functionality.

Contract Redlining (D): Contract redlining allows for tracking changes and comments during the contract negotiation process.This is a specialized functionality that can be provided by AppExchange solutions.

References

10 Benefits of Using Salesforce AppExchange Apps - Cloud Analogy

Revenue Cloud Collection Page - Salesforce

Extending Customer 360 with Salesforce AppExchange

What Is Salesforce AppExchange and How Can I Use It?

The correct sequence of evaluation events for a price rule, quote calculator plugin (QCP), and CPQ package pricing engine is as follows:

Internal Initialization: This is the first step where the system prepares for the calculation process.

On Initialization: At this stage, any price rules that are set to trigger ‘On Initialization’ are run.

Calculate Formulas: The system evaluates formula fields.

Before Calculate: Any price rules that are set to trigger ‘Before Calculate’ are run.

Calculate Quantities: The system calculates quantities, for example, bundle components.

On Calculate: Any price rules that are set to trigger ‘On Calculate’ are run.

Price Waterfall Calculation: The system calculates out-of-the-box pricing tools such as block pricing, discount schedules, etc.

After Calculate: Any price rules that are set to trigger ‘After Calculate’ are run1.

This sequence ensures that all calculations and price rules are applied in the correct order, providing accurate pricing information1. References: 

https://help.salesforce.com/s/articleView?id=sf.cpq_price_rule_considerations.htm &language=en_US&type=5

https://help.salesforce.com/s/articleView?id=000388745 &language=en_US&type=1

The benefits of having trained customer CPQ admins participate in the planning, design,and build phases include:

A. Facilitates a more efficient test phase: Trained CPQ admins can leverage their understanding of both the platform's capabilities and the company's specificrequirements to craft more effective tests and more quickly identify potential issues.

E. Customer is better equipped to scale and maintain functionality post-go-live: With deep involvement in the project phases, CPQ admins gain a thorough understanding of the setup and customization, which empowers them to manage, scale, and adapt the system as business needs evolve without always relying on external support.

These benefits highlight the importance of involving knowledgeable internal team members in significant project phases to ensure long-term success and operationalefficiency.

In Salesforce CPQ, if a custom field is an input to product prices and you want a change in this field to trigger a recalculation, you should add this field to the calculating fields field set. This is because Salesforce CPQ’s Advanced Quote Calculator determines quote and quote line prices in response to user or automated actions1. Therefore, adding the ‘partner type’ field to the calculating fields field set will ensure that setting the partner type on the quote triggers a new calculation. References

The CPQ Quote Calculation Sequence - Salesforce

For User Acceptance Testing (UAT) to be efficient, it's crucial to have clear and agreed-upon acceptance criteria with the customer. This ensures that both parties have a mutual understanding of what constitutes a successful test outcome. Defining these criteria upfront helps streamline the testing process, as it focuses efforts on verifying that the system meets the business requirements and expectations. While the specific document reference for this answer isn't available in the provided Salesforce Revenue Cloud documents, this approach is awidely recognized best practice in UAT planning and execution in software development and implementation projects.

Order Product: The status of the Order Product is updated when the corresponding Invoice Line is posted. The fields such as ‘InvoiceRun Processing Status’, ‘Next Billing Date’, ‘Next Charge Date’, and ‘Last Charge To Date’ are updated for the next period1.

Invoice Line: The Invoice Line objectis updated when an invoice is posted. This includes locking the Invoice Line from further changes and finalizing the agreement represented by the invoice2.

Invoice: The Invoice object itself is updated when an invoice is posted. This includes changing the status of the invoice from ‘Draft’ to ‘Posted’, which locks the invoice from further changes and makes it ready for revenue recognition reporting2.

It’s important to note that posting an invoice finalizes the agreement and prevents deletion of the invoice or any of its invoice lines. This ensures that your organization always has a record for legal and bookkeeping purposes2.

To create a new payment method for acredit card that will be saved for future payments, the Revenue Cloud Consultant should follow these steps:

Navigate to the account record that needs the new payment method.

Find the Payment Methods related list, and then click New Payment Method Credit Card. This button opens a form that allows entering the credit card details, such as card number, expiration date, cardholder name, and billing address.

Optionally, select a payment gateway record to associate the payment method with a specific gateway. If no payment gateway is selected, the default gateway for the org is used.

Optionally, select the Autopay checkbox to make this payment method the default one for all transactions on this account.

Click Save. This action creates a new payment method record and also sends a request to the payment gateway to tokenize the credit card information. Tokenization is a process that replaces sensitive data with a unique identifier that can be used for payment processing without exposing the original data.

Once the payment gateway returns a token, the payment method record is updated with the token value in the Payment Gateway Token field. This token is used to process payments with this payment method in the future.

QUESITON NO:51

Our customer is headquartered in the US but has operations in Germany. The Germanoperation has CPQ installed in their own EU instance of salesforce. Which service regionshould be defined forthe Europeans instance of CPQ in order to optimize calculationperformance?

A. North America

B. japan

C. Europe

D. Australia

E. Server region has no performance impact

Answer: C