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Sales-Cloud-Consultant Certified Salesforce Sales Cloud Consultant (SP22) Questions and Answers

Questions 4

The marketing Manager at Northern Trail Outfitters (NTO) wants to leverage the power of sales cloud to support the sales following requirement: • monitor website traffic• Email 1200 leads per day • capture customer satisfaction survey result on a web form • Understand (report) the case of marketing exercise vs sales activity What should a consultant recommend to meet this requirement?

Options:

A.

Use site.com campaign web-to leadopportunity, report, and dashboard

B.

Use mass email, campaign, campaign influence, web-to-lead, opportunity and report

C.

Use community campaign, web-to-lead, opportunity and report and dashboard

D.

Use AppExchange marketing app, campaign, web-to-lead,opportunity and report

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Questions 5

Cloud Kicks uses PDF documents to help the sales team about new products. Which feature should a constant recommend to store these documents?

Options:

A.

Document lists

B.

Charter files

C.

Files sync

D.

Attachments

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Questions 6

Cloud Kicks acquired a shoe distribution partner. The Marketing and Sales Directors want to migrate the existing sales and marketing data into Cloud Kicks' Salesforce instance. Which three aspects should the Consultant consider before proceeding with the data migration? Choose 3 answers

Options:

A.

Classic feature that have been improved by Lightning Experience

B.

Total number of records being imported compared to the Salesforce edition

C.

Criteria to apply to records that should be archived before migration

D.

Volume of customer, partner, and prospect data fromexisting system

E.

Number of marketing campaign licenses required for the migration

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Questions 7

Sales representatives at Northern Trail Outfitters (NTO) want to share product specification with customers who do not have salesforce access. These customers should only be allowed to preview the document in the browserwithout download permissions. What solution should a consultant recommend to meet this requirement?

Options:

A.

Upload the file to chatter files and disable the download delivery option.

B.

Upload the file to documents and enable the externally available option.

C.

Upload the file to content and disable the download delivery option.

D.

Upload the file to chatter files and enable the password protection option.

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Questions 8

Cloud Kicks is expanding to international markets, but some products are not visible in the international price book. Which twosteps should be taken? Choose 2 answers

Options:

A.

Check that the products have a standard price in the list price field.

B.

Activate the products in the price book.

C.

Check that the products have a $0 list price

D.

Check to ensure the products have beenadded to the price book.

E.

Activate the price book

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Questions 9

Sales management at Northern Trail Outfitters (NTO) wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers. What solution should a consultant recommend to help product managers engage in sales deals? Choose 2 answers

Options:

A.

Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals

B.

Create a chatter group to share product information with sales team, product managers, and customers

C.

Use an assignment rule to notify product managers when opportunities are updated

D.

@mention product managers in chatter posts on relevant sales deals

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Questions 10

Northern Trail Outfitters (NTO) wants to implement a website for a new product launch. The site should be publicly available, allowvisitors to submit requests for information, and be managed by the non-technical marketing team. What solution should the consultant recommend?

Options:

A.

Customer Community

B.

Force.com Sites

C.

Salesforce1 Sites

D.

Site.com

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Questions 11

How should a consultant configure Sales Cloud if a customer requires two unique sets of sales stages for opportunities based on the opportunityamount being greater than or less than $100,000 USD?

Options:

A.

Create two sales processes, two opportunity record types, and a workflow rule triggered by the opportunity amount.

B.

Create two sales processes, two opportunity record types, and a workflow rule triggered by sales stage.

C.

A Create one sales process and a validation rule that evaluates opportunity amount to determine the appropriate sales stage.

D.

Create two sales processes and a workflow rule triggered by opportunity amount to assign a sales process.

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Questions 12

Northern Trail Outfitters (NTO) wants to integrate the sales cloud solution with accounting system. What standard objects are likely to be used in the integration?

Options:

A.

Account, case and lead

B.

Account, contact and lead

C.

Account, contact and contract

D.

Account, lead and opportunity

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Questions 13

Sales representatives at Cloud Kicks often receive important customer emails they want to record as activities related to Contacts in Salesforce. Cloud Kicks has Office 365, andthere is a policy preventing users from Installing anything directly on their computers. Which solution should a Consultant recommend to meet this requirement?

Options:

A.

Lightning Console for Sales

B.

Salesforce Console for Sales

C.

Salesforce for Outlook

D.

Lightning Sync

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Questions 14

Northern Trail Outfitters (NTO) has configured a private sharing model with Opportunity team selling enabled. The company allows its sales representatives to add sales team members to their opportunities when necessary. Asa result, each sales representative has opportunities they directly manage and opportunities on which they collaborate with other sales representatives. Which data set filter on a single report would allow the sales representatives to see all opportunitiesthey are involved with?

Options:

A.

My collaborative opportunities

B.

My team selling and my opportunities

C.

My Team’s Opportunities – not sure due to incomplete question.

D.

My Team selling shared opportunities

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Questions 15

A consultant is working with a client to implement Territory Management and Collaborative Forecasting. The client has signed off on the solution design document.

Which three steps should the consultant take during the Build stage to ensure a successful implementation?

Choose 3 answers

Options:

A.

Demonstrate how the application works.

B.

Configure the application in a sandbox.

C.

Clone feature metadata to production.

D.

Communicate the anticipated live date.

E.

Develop training material.

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Questions 16

Northern Trail Outfitters has organization-wide defaults set to private. Sales representatives own the accounts and want to collaborate with relevant people from other departments ( E. g. marketing and finance). Collaborating team members must be able to access and report on relevant data. Which two solutions should be recommended?

Options:

A.

Use Opportunity team to share records to relevant people

B.

Use manual sharing on account to share specific record.

C.

UseChatter to share records with relevant people

D.

Use account team to share records with relevant people

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Questions 17

The Cloud Kicks Marketing Team purchased a marketing automation tool and are implementing a Lead qualification process. The Sales Director provided key attributes and activity history of the ideal LeaD. What can Marketing do with this information to implement an automated solution?

Options:

A.

Develop the Lead score and grade based off the provided information to automatically determine when a Lead should become qualified

B.

Add fields for all key attributes to the Lead object and make them required

C.

Set up the marketing tool to send any prospects to Salesforce and have Sales Reps assist in the qualification process

D.

Create reports based off the provided Sales metrics in the marketing automation tool and train Marketing users to identify andqualify Leads

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Questions 18

Management at Northern Trail Outfitters wants to make sure their sales representatives are recording important email communicationwith customers while they are away from their offices. The sales representatives use various email applications. Which solution should be recommended?

Options:

A.

Download and install a Salesforce universal connector for their smartphone and computers.

B.

Copy andpaste emails manually to the customer record in salesforce from their smartphones and computers

C.

Forward emails using their Email-to-Salesforce email address from their smartphones and computers

D.

Download and install the Salesforce for Outlook connector on their smartphones and computers

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Questions 19

The sales director does not want users viewing each other's Opportunities, but wants users to check to see that the Account does not already exist prior to creating a new Account. Which Organization-Wide Default should the Consultant recommend?

Options:

A.

Set Account to Public Read/Write, and Opportunity to Private.

B.

Set Account to Public Read Only,and Opportunity to Public Read Only.

C.

Set Account t and Opportunity to Private.

D.

Set Account to Public Read/Write, and opportunity to Controlled by Parent

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Questions 20

When an Opportunity Stage is marked as Closed Won, Cloud Kicks wants an email to be sent to a team of Executives. This email should include details about the Opportunity along with the relatedOpportunity Products and Account. Which solution should the Consultant recommend to active this requirement?

Options:

A.

Use Workflow rules and HTML Email Templates

B.

Develop an Inbound Email Service

C.

Use Process Builder and HTML Email Templates

D.

Develop a custom Apex Trigger that uses custom email messaging

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Questions 21

The Cloud Kicks IT team has noticed that there are many duplicate person Accounts. The team can often easily identify duplicates and wants to merge them. Which consideration should the Consultant convey regarding person Account merges?

Options:

A.

Person Accounts can be merged with other person Accounts.

B.

Person Accounts can be merged automatically by enabling the option in Account Setup.

C.

Person Accounts with a redundant relationship can be merged with duplicate matching rules.

D.

Person Accounts can be merged with Contact records.

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Questions 22

What are the benefits of enabling territory management? Choose 3 answers

Options:

A.

Ability to generate account sharing rule based on territory membership

B.

Ability to expand private sharing model using account criteria

C.

Support to complex and frequently changing sales organization

D.

Support formultiple forecast per user based on territory membership

E.

Ability to include opportunity in more than one record.

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Questions 23

Cloud Kicks has enabled quotas in collaborative forecasts. In which three ways can the quotas be managed for all users in forecast hierarchy? Choose 3 answers.

Options:

A.

Add/update quotas using the Data Import Tool

B.

Add/update quotas using DataLoader

C.

Setup -> Forecast Settings -> Configure

D.

Setup -> Quotas -> Forecast Quotas

E.

Upload quotas using API

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Questions 24

In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create. Which two actions should the Consultant recommend to create a solution? Choose 2 answers

Options:

A.

Turn on the Chatter feed settings that enables stage notifications to opportunity owners

B.

Create a report withnewly created Opportunities and have sales management subscribe to the report

C.

Turn on the Chatter feed settings that enable users to automatically follow records that they create

D.

Use Process Builder with an Action Type of Follow Chatter when a record is created or edited

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Questions 25

Universal Containers (US) wants to deploy Sales Cloud to all of its users around the globe, but UC is connected that theprojected is to complex to be successfull.

What should a consultant do to minimize this concern?

Options:

A.

Build a complete project calendar with due dates.

B.

Set project milestones to track progress.

C.

Set a firm Go Live date,

D.

Divide the project into separate teams.

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Questions 26

The Cloud Kicks pipeline and forecasting reports are inaccurate because sales representatives are creating opportunities after theyare already closed/won. The VP of Sales wants visibility on how often the sales representatives are creating opportunities like this. Which two solutions should the Consultant recommend? Choose 2 answers

Options:

A.

Implement a process builder that automaticallyupdates the Opportunity to the first stage in the sales process.

B.

Utilize a process builder to send an email to sales management when the Opportunity is created in the closed/won stage.

C.

Run the Opportunity pipeline standard report to view the upcoming Opportunities by stage.

D.

Enable High Velocity Sales so that the VP of Sales can get a global view of quick closed Opportunities.

E.

Configure a report that displays Opportunities that have a closed date less than, or equal to, the created date.

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Questions 27

Cloud Kicks has a multi-phase selling process where every sales stage corresponds with a phase in the process.The first phase is preliminary qualification, where Opportunities should not contribute to Cloud Kicks' forecast. Which two actions should be taken to ensure that Opportunities do not contribute to Cloud Kicks' forecast during the first stage? Choose 2 answers

Options:

A.

Require sales staff to enter $0 for the Opportunity amount

B.

Configure the first stage with the omitted forecast category.

C.

Override the forecast to be $0 for first stage Opportunities

D.

Require sales staff to enter for the Opportunity probability.

E.

Assign probability to the first sales stage.

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Questions 28

Cloud Kicks implementing Enterprise Territory Management for its retail sales. The Sales Director wants toorganize Territories based on their characteristics. How can the Consultant meet this requirement?

Options:

A.

Create a Territory Hierarchy, and set allocations and assignments.

B.

Create a Territory Management Model with Territory Hierarchy and with priority.

C.

Create a Territory Model with Territory hierarchy and set allocations.

D.

Create Territory Types with priority and then create a Territory based on Territory Types.

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Questions 29

Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship. Which two potential solutions can the Consultant recommend? Choose 2:

Options:

A.

Add a Lookup field to Contacts to indicate Influential Contacts.

B.

Add an Influencing Contact multi-select picklist field on the Account.

C.

Implement the Account Contact Role feature.

D.

Track time invested in a custom field for each contact

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Questions 30

Cloud Kicks wants to utilize Opportunities to report and tracksubscriptions to its "Shoe of the Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly. Which solution should the Consultant recommend to meet Cloud Kicks' need?

Options:

A.

Enable schedules on the Product object.

B.

Configurethe use of contracts with a lookup to the Opportunity object.

C.

Configure the use of assets with a lookup to the Opportunity object.

D.

Enable schedules on the Opportunity object.

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Questions 31

Cloud Kicks has 300K Account records and 16M Invoices. These were within a custom object in a master-detail relationship with the Account. Each Account record takes a long time to display because of the Invoice related list's lengthy rendering time. What should the Consultant do to solve this issue?

Options:

A.

Raise a case with Salesforce to enable Fast Loading of the related list of Invoices, as this will help to renderAccount details faster.

B.

Enable "Load Individual Component Separately" at the Lightning record page of the Account object, as this will allow Account details to render while Invoice related list data will be visible after querying details from Invoices.

C.

Enable indexing on all the fields visible on the related list of Invoices, as this will allow the related list to load faster.

D.

Enable the "Separate Loading of Related Lists" setting from User Interface Settings, as this will allow the Account detailto render while the Invoice related list data will be visible after querying details from Invoices.

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Questions 32

Cloud Kicks wants to see how many closed won opportunities a campaign hasgenerated over the last 30 days. They have implemented a campaign influence model that uses the primary campaign source. Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers

Options:

A.

Add campaigns to opportunitieswhen the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

B.

Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days.

C.

Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date

D.

Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close date

E.

Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity

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Questions 33

A sales manager for one of Cloud Kicks' sales territories is unable to see a forecast for the current quarter. What will resolve this problem?

Options:

A.

Add the sales manager to the forecasting public group

B.

Set the forecast manager for this territory

C.

Select the correct forecast from the user record

D.

Suggest the opportunity owner share the opportunity with the sales manager

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Questions 34

Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each salesrepresentative in order to track against a sales quota. Which Salesforce feature satisfies this requirement?

Options:

A.

Opportunity splits

B.

Account teams

C.

Public Groups

D.

Opportunity Teams

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Questions 35

Cloud Kicks has just completed a Sales Cloud implementation and the marketing team is creating campaigns. Cloud Kicks wants to gain feedback on the implementation. What should the Consultant recommend?

Options:

A.

Undergo training

B.

Upgrade to the latest Salesforce release

C.

Sign off on the Statement of work

D.

Complete a post-mortem

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Questions 36

Cloud Kicks' VP of Technologywants to start using Salesforce for all of the sales teams automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Sales force. Cloud Kicks wants to be able to search and cross-reference records with the original source database. What should a Consultant recommend to meet this requirement?

Options:

A.

Use a custom External ID field and map this to the original record ID value

B.

Use the standard External ID field and map this to the original record IDvalue.

C.

Use a custom field named External ID and map this to the current record ID value.

D.

Use the standard External ID field and map this to the current record ID value.

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Questions 37

The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org. How can the Consultant ensure that Leads are converted into either a business Account or a person Account where appropriate?

Options:

A.

Ensure the Company field is left blank to ensure it is converted into personAccount.

B.

Ensure the Person Account checkbox on the Lead is checked prior to conversion.

C.

Ensure the Company field is populated with "Person" to ensure it's converted into a person Account.

D.

Ensure that there are separate record types for business Account Leads and person Account Leads.

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Questions 38

A Sales Rep at Cloud Kicks has a requirement to have access to all child Accounts of the Accounts they own. The Organization-wide Default setting for Account is private. What happens if a user has access to a parent Account?

Options:

A.

The user will access to All Accounts if "Grant Access using Hierarchies" is enabled.

B.

Access can be granted by setting up a sharing rule via Account Hierarchy.

C.

Access to child Account will need to be manually added.

D.

The user will have access to child Account records.

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Questions 39

Which roll-up summary fields are supported between two AdvancedCurrency Management objects when enabling Advanced Currency Management?

Options:

A.

Opportunity line object to Product object in the default currency of the organization

B.

Opportunity object to Account In the default currency of the user's manager

C.

Opportunity object to Opportunity object

D.

Opportunity line object to Opportunity object

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Questions 40

A consultant is implementing a new Sales Cloud instance for Cloud Kicks that has a public sharing model for accounts. Different sales representatives own local accounts that create a multi-level Account hierarchy. Cloud Kicks needs to see the total number of closed won opportunities and the revenue value for all accounts in the hierarchy when viewing a parent account. Which recommendation will meet this viewing requirement?

Options:

A.

Configure Apex to update a custom field on the parent account with the total value of won opportunities from the child accounts

B.

Create a workflow rule to update the custom field on the parent account displaying the total value of won opportunities from the child account

C.

Create a Roll-up Summary field on the parent account displaying the total value of won opportunity from the child accounts

D.

Configure a link on the account that will open a list view showing the total value of open opportunities for all accounts in the hierarchy

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Questions 41

Cloud Kicks recently released a custom Action for Competitor Notes, thatwill prompt sales representatives to provide information about competitors for Opportunities. The sales representatives reported that even though the Action works well on their desktop, they cannot see the Action on their mobile app. What is required to fix this problem?

Options:

A.

Edit the Page Layout to include the Action

B.

Edit the Page Layout to include a custom link to the Action

C.

Edit the Action to make it available for the mobile app

D.

Edit the Visualforce to make it available for the mobile app.

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Questions 42

Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to know which territory has the most closed deals in a month. The territory hierarchy has three branches with child territories, with forecast managers assigned to a few of them. Which two actions can forecast managers perform? Choose 2 answers

Options:

A.

They can share their forecast with any external user.

B.

They can share their forecast with any Salesforce user.

C.

They can see all of their territory forecast in a single-page summary view.

D.

They can share their summary view with any Salesforce user.

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Questions 43

A Consultant for Cloud Kicks notices that the Deploy date for the Sales Cloud project is also the same weekend of a Salesforce release. What should the Consultant recommend?

Options:

A.

Stop all work because the impact of the Salesforce release is unknown

B.

Let Cloud Kicks know that there is a Salesforce release and that it may take longer

C.

Complete the project sooner and push before the Salesforce release

D.

Update the project plan for the following week and communicate the change

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Questions 44

Cloud Kicks has a complicatedsales process. Sales reps often have difficulty deciding when to move opportunities through various stages.

Which solution should the consultant recommend?

Options:

A.

Use automation to send emails to sales reps with Guidance for Success

B.

Configure a dashboardthat shows opportunities that have remained in the same stage for 30 days

C.

Activate Path and add up to five key fields and Guidance for Success

D.

Advise sales reps to collaborate on Slack to move opportunities along the pipeline.

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Questions 45

What should a Consultant recommend to meet these requirements?

Options:

A.

Create a summary report with cross filters.

B.

Create a joined report.

C.

Create a dynamic dashboard.

D.

Create a reporting snapshot

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Questions 46

Cloud Kicks uses Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales representative's immediate attention. Which solution should the Consultant recommend?

Options:

A.

Create Chatter topics

B.

Increase the Chatter follower limit

C.

Increase Chatter Feeds bookmark limit

D.

Create Chatter Streams

E.

Create a Chatter Feed page layout

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Questions 47

Cloud Kicks is in the process of implementing Salesforce for its sales teams. Senior management has concerns about adoption.

What should a consultant recommend to encourage adoption?

Options:

A.

Establish goals and key metrics.

B.

Give users access to a Sandbox environment.

C.

Define the sales process.

D.

Plan a first release with minimum features

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Questions 48

Access to opportunities at Cloud kicks should be restricted. Sales users should only have access to two categories of opportunities: opportunities they own, and opportunities that aretied to accounts they own.

What are two actions a consultant can take to meet the requirement? Choose 2 answers

Options:

A.

Set opportunity access on the role to View All opportunities associated with their accounts.

B.

Set organization-wide defaults foropportunities to Private.

C.

Set Territory Management to grant Read access to opportunities owned by others.

D.

Set organization-wide defaults for opportunities to Public Read-Only.

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Questions 49

Cloud Kicks currently supports three business lines within a single Salesforce instance:

Running, Athleisure, and Celebrity Co-Branded. The VP of Atheisure controls a large budget

and is often ableto re-prioritize business stories and ‘shadow projects’ into releases ahead of

other groups.

This topic comes up frequently and often details the monthly project management meeting,

which limits the amount of time available to cover other critical topics.

Which two strategies should the consultant recommend to address these issues?

Choose 2 answers

Options:

A.

Create a weekly All-Hands call, including business and technology resources, to review direction and priority of development.

B.

Divide the development team into three units/tracks to support each line of business independently.

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Questions 50

The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team.

How should the consultant meet this requirement?

Options:

A.

Create Salesforce users for the marketing team so they can enter leads directly Into Salesforre.

B.

Recommend an integration with the marketing platform that creates leads in Salesforce,

C.

Recommend an integration with the marketing platform to Salesforce that generates tasks with lead information.

D.

Create a report of Salesforce leads and compare it with marketing data on a regularbasis.

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Questions 51

Universal Containers wants todivide the revenue of the closed Opportunities between

sales reps that worked on the deal. Additionally, on some deals, the sales reps work with

technical sales managers and want a way to credit them for their support.

How should the consultant meet this requirement?

Options:

A.

Enable Opportunity Teams and ask Opportunity owners to add technical sales managers.

B.

Use adjustments in Collaborative Forecasting to attribute Opportunity revenue to each technical sales manager

C.

Enable Opportunity splits, revenue splits for sales reps, and overlay splits for technical sales managers.

D.

Create 2 formula field on the Opportunity to track revenue attributed to technical sales managers.

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Questions 52

An executive atCloud Kicks (CK) has asked its admin to create a diagram to show the high-level process areas within the business. CK plans to use the diagram to show the context

of a new area of the business within the overall business.

What should the admin create tomeet this requirement?

Options:

A.

Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram

B.

Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram

C.

Value Stream Map

D.

Capability Model

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Questions 53

Sales reps at Cloud Kicks are responsible for creating leads manually and entering relevant details. The marketing department has noticed that some leads are missing important information.

What are two functionalities the consultant should apply to ensure that key fields are

populated?

Choose 2 answers

Options:

A.

An assignment rules

B.

A flow

C.

A required field

D.

A validation rules

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Questions 54

Cloud Kicks uses Salesforce in Lightning Experience to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.

Which Salesforce feature should the consultant recommend to meet these requirements?

Options:

A.

Use a junction object between Accounts and Contacts.

B.

Use the Contacts to Multiple Accounts feature.

C.

Create a custom lookup from Accounts to Contacts.

D.

Create a reverse lookup from Contacts to Accounts.

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Questions 55

Cloud Kicks(CK) is migrating Account and Contact information from a legacy CRM system into Salesforce using Data Loader. Accounts in the legacy system have a unique ID field that is used to related Contacts to Accounts in the legacy system, CK wants to automaticallymatch these Contacts to the relevant Accounts when loading Contacts into Salesforce.

What should a consultant recommend to meet the requirement?

Options:

A.

Create Mater-Detail on Contact.

B.

Create Master-Detail on Account.

C.

Create External ID on Contact.

D.

Create External ID on Account.

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Questions 56

Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer?

Choose 3 answers

Options:

A.

Embodying

B.

Shadowing

C.

Interviewing

D.

Role Playing

E.

Leading Workshops

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Questions 57

Cloud Kickshas a requirement to measure end user adoption and data quality in Salesforce.

Which solution should the consultant recommend?

Options:

A.

Einstein Conversation Insight-;

B.

tableau custom dashboard

C.

Adoption and Data Quality Dashboards Pack

D.

Salesforce Surveys

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Questions 58

Cloud Kicks wants to implement team selling to share differing levels of access to Accounts and associate records, such as opportunities, contracts, and case, based on team member responsibilities.

Which capability shouldthe consultant recommend?

Options:

A.

Opportunity Teams

B.

Role hierarchy

C.

Account Teams

D.

Sharing rules

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Questions 59

Cloud Kicks has enabled Orders to trackand manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders.

Which two Salesforce features should a consultant recommend to meet this requirement

Choose 2 answers

Options:

A.

Enable Orders without Price Books.

B.

Enable Zero Quantity Orders.

C.

Enable Negative Quantity for Order Products.

D.

Enable Reduction Orders.

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Questions 60

Cloud Kicks’ sales productivity is on the decline, while its competitors are more

successful. The consultant has suggested Einstein Opportunity Insights.

Which three insights can this provide?

Choose 3 answers

Options:

A.

Opportunity Representative Score

B.

Sentiment Analysis

C.

Follow-up Reminders

D.

Deal Prediction

E.

Key Moments

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Questions 61

Universal Containers has four product lines, each with its unique sales cycle. Once the

prospectis qualified, the sales reps should follow the product-specific sales cycle.

Which two actions should a consultant recommend to meet these requirements?

Choose 2 answers

Options:

A.

Implement sales processes that map to each Opportunity record type.

B.

Create Opportunity record types for each product line.

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Questions 62

The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new processes will work. CK's process is complex and requires multiple slides.

What should the consultant design to give CK this high-level view?

Options:

A.

SIPOC Map

B.

Value Stream Map

C.

Capability Model

D.

Universal Process Notation

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Questions 63

Cloud Kicks has hired a consultant to help with its initial Salesforce implementation.

Which three steps should the consultant take to help Cloud Kicks get Salesforce up and running?

Choose 3 answers

Options:

A.

Define company vision.

B.

Finalize integrations.

C.

Prioritize goats.

D.

Define KPIs.

E.

Analyze competitors.

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Questions 64

Cloud Kicks (CK) has a private Opportunity sharing model and leverages Opportunity teams to extend sharing. Occasionally, a team member's access needs to be removed due to

changes in sales structure.

How can CK revoke Opportunity team access on an ad-hoc basis?

Options:

A.

REVISE

B.

REVISEC. Remove the user'sOpportunity team member.

C.

Remove the Opportunity team related list from page layouts.

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Questions 65

A consultant it working with Cloud Kicks (CK) on its initial Sales Could implementation. CK wants its sales reps to be able to use Sales Cloud to track accounts, contacts, and opportunities before its global conference in 4 months.

What should the consultant recommend to meet the requirement?

Options:

A.

Set obtainable metrics, goals, and milestones for the deadline.

B.

Deploy the Salesforce mobile app to the team prior to the event.

C.

Reschedule the event to ensure functionality is complete.

D.

Implement additional features to make the team more productive-

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Questions 66

Cloud Kicks manages contacts for lead generation in a marketing application. Following a new Salesforce implementation, inbound leads will be reviewed in the marketing application and then migrated to Salesforce.

Which contacts should the consultant migrate from the marketing application to leads in Salesforce?

Options:

A.

New contacts

B.

Active contacts

C.

Qualified contacts

D.

All contacts

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Questions 67

The sales manager at a company has noticed that sales teams are having trouble understanding who should an Opportunity. Sales teams base their sales Opportunities onassignments to specific ZIP codes.

Which solution should the consultant recommend?

Options:

A.

Sharing Rules

B.

Territory Management

C.

Account Teams

D.

Sales Cloud Einstein

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Questions 68

Cloud Kicks has organization-wide defaults set to Private for Account.

With the rollout of Opportunity Teams, what should a consultant consider?

Options:

A.

The Opportunity will be implicitly Write for the team,

B.

Opportunity should be set to Public Read/Write first.

C.

Account should be set to Public Read first.

D.

The Opportunity's Account will be implicitlyRead for the team.

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Exam Name: Certified Salesforce Sales Cloud Consultant (SP22)
Last Update: Aug 19, 2022
Questions: 455

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