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Salesforce-Associate Salesforce Certified Associate Exam (SU24) Questions and Answers

Questions 4

A Salesforce associate at Get Cloudy Consulting is working with a user to view multiple records and their related records on the same screen. Currently, the user uses multiple browser tabs.

Which app should the associate recommend for the user to view multiple records and their related records on one screen?

Options:

A.

Salesforce Lightning Page

B.

Salesforce Lightning Console

C.

Salesforce Dashboard

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Questions 5

A Salesforce associate wants to updatean opportunityrecord they just closed. Which relationship is standard as a Lookup field on an opportunity?

Options:

A.

Stage

B.

Account

C.

Quote

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Questions 6

Get Cloudy Consulting is rolling out Salesforce to its organization. New users may have different access requirements base on department.

What should be recommended to allow new users the correct access based on their department’s requirements?

Options:

A.

Role Hierarchy

B.

Individual profiles

C.

Permission sets

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Questions 7

An organization wants to implement Salesforce into its business model. The requirements include:

• Operations management

• Program management

• Grantmaking

• Fundraising

• Marketing

• Engagement

Which cloud is preconfigured to handle allof theserequirements?

Options:

A.

Experience

B.

Analytics

C.

Nonprofit

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Questions 8

A Salesforce associate has been asked to identify all contacts that have had interactions with their company in the last year.

What should the associate do to identify these contacts?

Options:

A.

Look at the contact's Last Modified Date.

B.

Look atthe activefield.

C.

Look at the last related activity date.

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Questions 9

Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to grow. GCC's needs include:

Communicating available products andservicesto its prospective customers

Improving its sales pipeline forecast and management quarterly revenue goals

Offering support to customers through its website, consider for implementation?

Options:

A.

Service, Experience, and Marketing

B.

Commerce, Service, and Marketing

C.

Sales, Service, and Marketing

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Questions 10

A Salesforce associate at Get Cloudy Consulting needs a list of allactive contactsgrouped by Account. What is the first step in building this report?

Options:

A.

Create a new report using the Contacts & Accounts report type.

B.

Create a Contacts report with a filter on Account.

C.

Create a joined report with accounts and contacts.

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Questions 11

A Salesforce associate wants to learn more about an app to see if it would be a good fir for a business need, but they are not a system administrator.

Where can they learn more about the app?

Options:

A.

AppExchange

B.

Trailhead

C.

Global Search

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Questions 12

What should the account owner at Get Cloudy Consulting use to learn the sum of the amount for each opportunity?

Options:

A.

The Opportunity related list

B.

Acustom reporttype

C.

A Roll-Up Summary field

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Questions 13

How should a Salesforce associate ensure a dashboard has the most current data?

Options:

A.

By refreshing the browser

B.

By clicking refresh

C.

By opening the dashboard

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Questions 14

Two users in the same opportunity record are seeing different fields.

What isthe reasonfor this?

Options:

A.

The missing fields are marked as hidden in Object Manager.

B.

The users are assigned different profiles and page layouts.

C.

The users have been configured with different Locales.

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Questions 15

Get Cloudy Consulting (GCC) has recently been onboarded as aSalesforce customer. GCC wants to enroll its in-house IT administration team in a Salesforce instructor-led training workshop.

Which resource provides virtual and in-person learning that should help the team accelerate their Salesforce knowledge?

Options:

A.

Trailhead Community

B.

Salesforce Help

C.

Trailhead Academy

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Questions 16

Get Cloudy Consulting currently stores information about is customers and partners in the Account object. There are a few details specific to partners that are not applicable to customers.

What is the recommended way to display only the information application to each group?

Options:

A.

Use Account for customers and create a custom object for partners.

B.

Create record types on Account called Partner and Customer

C.

Create custom object called Partner and Customer

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Questions 17

A Salesforce associate wants to locate a record within the custom object called Shipment’.

What is the most efficient way to find a record within this object?

Options:

A.

Global Search

B.

App Launcher

C.

Object Manager

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Questions 18

A Salesforce associate wants to quickly create an org where they can learn, practice, and develop Salesforce skills.

Which type of org should they create from within Trailhead?

Options:

A.

Developer Edition

B.

Sandbox

C.

Playground

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Questions 19

A Salesforce associatewantstolearn more about converting Leads to Contacts.They enjoylearning in an asynchronous, gamified way.

Which resource should they use?

Options:

A.

Salesforce Help

B.

Trailblazer Community

C.

Trailhead

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Questions 20

Get Cloudy Consulting's growing marketing team is on a custom profile named Marketing Team.' The team currently has Read access to leads and opportunities- Two marketing managers need Edit access on leads.

What should the Salesforce associate do to grant them the access they need?

Options:

A.

Create a permission set that grants Edit access to leads and assign it to the marketing managers.

B.

Create a permission set that grants Edit access to leads and assign it to the marketing team.

C.

Create a new profile that grants Edit access to leads and assign it to the marketing managers.

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Questions 21

Which tool creates a visualrepresentation ofobjects and their relationships?

Options:

A.

App Launcher

B.

Object Manager

C.

Schema Builder

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Questions 22

A Salesforce associate is looking at a custom Contact list view and wants to show more information from the record.

Whatshould theydo to add the missing key columns?

Options:

A.

Edit list filters

B.

Select Fields to Display

C.

Edit sharing settings

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Questions 23

A nonprofit organization wants to help ensure residents in their area receive health checkups. The nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies with local privacy laws.

Which Salesforce cloud solution should help meet these needs?

Options:

A.

Health Cloud

B.

Service Cloud

C.

Nonprofit Cloud

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Questions 24

How can a report of all Accounts with Opportunities be created?

Options:

A.

Use the Accounts report type.

B.

Use the Accountswith Opportunitiesreport type.

C.

Use the Opportunities report type.

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Questions 25

Get Cloudy Consulting (GCC) wants the ability to:

* Send a predefined sequence of scheduled messages to prospective customers.

* Track messages that get the best open and response rates.

*Send customized messages to existing customers information them for new products and discounts.

Which Salesforce cloud solution allows GCC to meet these requirements?

Options:

A.

Sales Cloud

B.

Marketing Cloud

C.

Service Cloud

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Questions 26

What is the maximum number of rows will display?

Options:

A.

2,000

B.

5, 000

C.

3,000

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Questions 27

Get Cloudy Consulting (GCC) wants to simplify its sales teams Account Record page with the following recommendations:

• Adding tabs

• Hiding components

• Making fields conditionally visible

Where should GCC's Salesforce associate go to draft these changes for review?

Options:

A.

Lightning App Builder

B.

Record Types

C.

Page Layouts

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Questions 28

Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS,Facebook Messenger, andWhatsApp.

Which Salesforce product should meet this need?

Options:

A.

Service Cloud

B.

Experience Cloud

C.

Sales Cloud

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Questions 29

An employee at Get Consulting recently changed their name and received a new username.

Where should thesechanges beupdated?

Options:

A.

Contact Record page

B.

User Record page from Setup

C.

User profile page

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Questions 30

How can a user see only contacts from a specific city on the 'New This Week" list view without changing what other users see?

Options:

A.

Change the permissionsso theycan only see records from the specific city.

B.

Clone the list view with a new name, and filter by the specific c

C.

Build a private report for contacts that is filtered by the specific city.

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Questions 31

An employee at Get Cloudy Consulting recently changed their name. They received a new email address

Where should these changes be updated?

Options:

A.

User Record page from Setup

B.

User Profile page

C.

Contact Record page

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Questions 32

Get Cloudy Consulting gets 90°^b of its business from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field toTrade Show'.

What should help the sales reps when they create these lead records?

Options:

A.

Make an assignment rule named Trade Show' to only assign leads to sales reps.

B.

Format a validation rule requiring the Lead Source field to equal Trade Show'.

C.

Change thedefault value of the Lead Source field from 'Web' to Trade Show'.

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Questions 33

A Salesforce user at Get Cloudy Consulting informs the company's Salesforce associate theyhave movedto another department in the organization and no longer need access to Salesforce.

How should the associate change the user's access?

Options:

A.

Delete the user to free up the Salesforce license.

B.

Do nothing; the user may need to access Salesforce inthe future.

C.

Deactivate the user to free up the Salesforce license.

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Exam Name: Salesforce Certified Associate Exam (SU24)
Last Update: Oct 9, 2024
Questions: 112

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