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Salesforce-Communications-Cloud Salesforce Communications Cloud Accredited Professional (AP) Exam Questions and Answers

Questions 4

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

Options:

A.

Create one decomposition relationship each from all commercial offerings to the same technical product

B.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

C.

Create one decomposition relationship each via one parent class product from all commercial offerings

D.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

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Questions 5

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

Options:

A.

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

B.

Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

C.

Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

D.

Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

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Questions 6

Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

Options:

A.

Configure the cardinality Min as 0, Max 1 and default as 1.

B.

Configure the cardinality Min as 1, Max 1 and default as 1

C.

Add an Auto Add rule to include product A with bundle B

D.

Add a Recommendation rule for Product A when bundle B is added

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Questions 7

Universal containers is a communication service provider using communication cloud. A member of UC’s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

Options:

A.

Which of the products are inactive?

B.

Are there customer specific offerings?

C.

Can we rationalize products to a smaller number?

D.

Which of the provided products are still actively sold?

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Questions 8

UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

Options:

A.

Create price list and price list entries associated with context Rules per region

B.

Create an attribute on business internet offers and use attribute based pricing

C.

Create price list per region and use context Rules to determine the correct Price List

D.

Create base price list and multiple child price list per region

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Questions 9

Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

Options:

A.

Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

B.

Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems

C.

Create Apex class and hook code to calculate the price and add as a step within the pricing plan

D.

Create another matrix for OTC’s and add all the attributes from Account and product as input and price as Output.

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Questions 10

Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV’s attribute to be changes to gold if account’s SLA field value is ‘Gold’. What solution does consultant recommend to achieve the requirement?

Options:

A.

Advance Rules

B.

Attribute Rules

C.

Context Rules

D.

Compatibility Rules

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Questions 11

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

Options:

A.

Custom API via lightening Out

B.

Digital commerce SDK

C.

Digital Commerce API

D.

Cart Based API using Omni Out

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Questions 12

A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

Options:

A.

Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well

B.

Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.

C.

Product Model use hierarchical modeling which is natively supports EPC

D.

Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.

E.

This type of modeling is not supported in EPC and modular should follow a flat modelling technique.

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Questions 13

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.

What two action a consultant shall recommend once the load is completed in production?

Options:

A.

Analyze and resolve any errors that were encountered and perform additional data load for any failed records

B.

Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

C.

Inform the business that data migration is completed and errors resolved in development

D.

Raise support case to retrieve a data load report to summarize the data load.

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Questions 14

An organization is requesting a negotiated price from UT in their quote for the order

which two business flows should UT have in place in communication cloud to meet the customer requirement?

Options:

A.

Design order capture and order fulfillment flows

B.

Design a quoting flow to negotiate price and discount approval process.

C.

Design a contract creation and contract renewal flows

D.

Design opportunity management flows and convert the opportunity to quote.

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Questions 15

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.

Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

Options:

A.

Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

B.

Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)

C.

Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

D.

Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

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Questions 16

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.

Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

Options:

A.

Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

B.

Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

C.

Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

D.

Create an orchestration plan and define a scenario for each top product offer

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Questions 17

A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

Options:

A.

Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

B.

Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

C.

UX experience is the most important. Fully design and validate the UX before designing the integration step

D.

Exact data in integration is an input to the ux design. Detailed Design of the integration… can start

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Questions 18

United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

Options:

A.

Change of Plan

B.

Apply Promotion

C.

Modify Order

D.

Disconnect and New order

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Questions 19

Has commercial attribute called “access Type” on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the “access type” value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

Options:

A.

M:M

B.

M:1

C.

1:M

D.

1:1

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Questions 20

Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

Options:

A.

User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

B.

Users, Consumer Account, Billing Account, Service Account, Contacts, Assets

C.

User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets

D.

User, Person Account, Billing Account, Service Account, Contacts, Assets.

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Questions 21

ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

Options:

A.

Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.

B.

Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item

C.

Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

D.

Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

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Questions 22

T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.

UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

Options:

A.

Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

B.

Manage product catalog in communication cloud and periodically synchronize the web channels automatically

C.

Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

D.

Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

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Questions 23

Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.

The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

Options:

A.

What data and from which system will be migrated

B.

Who will be the main point of contact for migration

C.

What tools and databases will be used to perform the migration

D.

What will be the overall cost for migration?

E.

What is the quality, structure and frequency of the data migration?

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Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
Last Update: Dec 4, 2024
Questions: 77

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